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Reviews of Residence Hotel & Apartments

3 out of 5
Residence Hotel & Apartments
Rybigaessli 3, Grindelwald

Reviews

8.2

Very Good

Rating 10 - Excellent. 103 out of 243 reviews" "
Rating 8 - Good. 89 out of 243 reviews" "
Rating 6 - Okay. 27 out of 243 reviews" "
Rating 4 - Poor. 16 out of 243 reviews" "
Rating 2 - Terrible. 8 out of 243 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Although my stay was short, it was very nice. The balcony, excellent breakfast, and being in the heart of Grindelwald made it worth it.
Stayed 1 night in Feb 2024

10/10 Excellent

connor

Liked: Amenities
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beware of Bed Bugs
Unfortunately, the room assigned to us was infested with bed bugs. We also learnt that another room below ours suffered the same fate. While we were given another room, the entire stay was affected as we needed to take a lot of precautionary measures to prevent our items from getting infected. The overall upkeep of the room was generally satisfactory, but it was old and dated.
Bed bugs caught
Bed bug
Stayed 2 nights in Dec 2023

6/10 Okay

Melvin

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old Hotel
an old hotel. not very comfortable although the staff was nice. bed was extremely soft.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our say at hotel residence.
We had a fantastic time in grindelwald hotel Residence was very good and the location was in a beautiful area of grindelwald with stunning views of the mountains a and not to far to walk the centre, staff in hotel Residence were excellent and very helpful, our room was very clean and spacious with two balconies, breakfast was very good with plenty of choice. Overall hotel Residence was excellent and we would definitely go there again.
Stayed 4 nights in Sep 2023

10/10 Excellent

Ronald B

Liked: Cleanliness, staff & service, property conditions & facilities
We found the Residence to be adequate and worth the gorgeous views and proximity to a bus stop and some dining options. While the aesthetic is dated, our room was sufficient and clean. My only suggestion would be to add some thicker curtains or blinds as the headlights from cars did shine into our room quite early each morning (around 5:00 am). Our room was situated on the back of the building. The staff was friendly and this hotel is perfect for anyone who doesn’t plan to spend the whole trip in the room.
Stayed 6 nights in Sep 2023

4/10 Poor

Kazuho

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The whole property needs to be renovated. From the carpet to the faucet in the bathroom looked as if they were from the 60s. The breakfast was great and the view from our terrace was amazing.
Stayed 1 night in Sep 2023

10/10 Excellent

Hans

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient service. Great breakfast. Fantastic view of the mountains and the location is excellent and in easy walking distance to all the shops and restaurants We loved our stay and will stay there again if we have the opportunity.
Stayed 1 night in Sep 2023

8/10 Good

Jinsuo

Stayed 2 nights in Sep 2023

10/10 Excellent

rory

Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Jasman

Liked: Cleanliness, staff & service
Good and comfortable stay with beautiful view of the glacier. Parking for car
Stayed 2 nights in Jul 2023

8/10 Good

Beata

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old, and broken,dirty furniture.
Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

James

Liked: Staff & service
Disliked: Property conditions & facilities
The room was quiet and comfortable but the carpet is very worn out. Breakfast is excellent and the staff very friend was
Stayed 3 nights in Jul 2023

10/10 Excellent

Sergio

Stayed 2 nights in Jul 2023

10/10 Excellent

PUSHPA, Millbrae

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jul 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Positives: great location, friendly front desk staff, delicious included breakfast, comfortable bed Other: no fans available, carpet stained
Stayed 2 nights in Jul 2023

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Christina was very helpful. The breakfast was delicious and ample.
Stayed 2 nights in Jul 2023

6/10 Okay

Kim

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff were not very helpful in providing directions ie. We asked if there was a laundromat and the staff member gave us directions to a place that does not exist. The building is extremely old and needs some love. Good if you want something cheap in Grindelwald.

8/10 Good

Stephen

Stayed 1 night in Jul 2023

6/10 Okay

Tonya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building is very dated and needs refurbishing but the staff was very nice and the breakfast was good.
Stayed 3 nights in Jun 2023

10/10 Excellent

Mark

Stayed 2 nights in Jun 2023

2/10 Terrible

YONGJOON

Traveled with group
Sir, or Ma'am I have a problem on this booking. I checked out and paid for this booking in this morning at the hotel. The problem is the room price was different than the one shows on confirmation booking detail. Hotel required me to pay 180.5fr except city tax. But my booking detail shows 171fr except city tax. The price even including city tax and other fees is only 178.8fr on booking detail. I want to have refund of price difference. Thank you in advance.
Stayed 1 night in Jun 2023

8/10 Good

Ng

Stayed 3 nights in Jun 2023

10/10 Excellent

KATHRYN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing, friendly staff. Spectacular view!!
Stayed 3 nights in Jun 2023

10/10 Excellent

Bradley

Stayed 2 nights in Jun 2023

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall really good. Some carpet in the stairwell needs to be replaced
Stayed 3 nights in Jun 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not bad, but not great
The hotel is OK. It’s clean and comfortable and the breakfast buffet is amazing! What let’s the place down is the condition. It’s very dated with threadbare carpets and a lot of staining in the bathroom and a lot of scuff marks on the walls. Just needs a bit of TLC. I’ll be back to Grindelwald but would choose somewhere else
Stayed 2 nights in May 2023

10/10 Excellent

Eduardo

Stayed 1 night in May 2023

8/10 Good

Joanne

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Bryan

Traveled with group
Liked: Staff & service
Hotel is very nice and modern. Quiet and spacious. Host was amazing. Highly recommend
Stayed 4 nights in May 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay in Grindelwald was perfect! There was plenty of parking at the hotel and it is free. The ladies at the desk are the best!!! So kind and helpful. They also worked the breakfast area and promptly made and served me fresh coffee each morning. The hotel is at the end of the road thru town where the shops and restaurants are. It's quiet and only a 3-4 minute walk to restaurants. The view of the mountains is fantastic. I highly recommend this hotel.....great location, great view, and superb service!
Stayed 3 nights in May 2023

8/10 Good

roni

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

8/10 Good

Joel

Traveled with family
Liked: Staff & service
nice view! except that front desk will charge you addt’l 20chf per night to have a mountain view.
Stayed 2 nights in Apr 2023

8/10 Good

Sharone

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t let looks fool you
Wonderful stay. Rooms were lovely with all amenities and great views. Breakfast was very generous and tasty. Very lovely stay. Unfortunately, driving up to hotel, we were scared that hotel was in poor condition as the outside was old & in poor condition but we were very pleasantly surprised to see the very clean & nice inside.
Stayed 2 nights in Apr 2023

8/10 Good

Ling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtain didn’t work. Heater in the bathroom didn’t work
Stayed 1 night in Apr 2023

10/10 Excellent

sharone

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for INSIDE the hotel.
Excellent location. Very nice rooms with all amenities. If the outside of the building would get a remodel, the hotel would be more stars! I suggest having a more general shampoo conditioner. Breakfast was very generous and tasty.
Stayed 2 nights in Apr 2023

10/10 Excellent

Nicola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great not to far from the main centre of town, the building is beautiful, real Swiss style. The heating is wonderful. The rooms are small but very cosy and the beds are beyond comfortable!!
Stayed 2 nights in Mar 2023

10/10 Excellent

zhong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 1 night in Apr 2023

10/10 Excellent

zhong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is literally smack in the middle of everything. Excellent location.
Stayed 2 nights in Apr 2023

10/10 Excellent

Kees

Stayed 2 nights in Mar 2023

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with a good view
Stayed 1 night in Oct 2022

10/10 Excellent

hyejin

Stayed 2 nights in Sep 2022

10/10 Excellent

Mylene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was dated, but convenient in terms of walkable, convenient to bus station, nice views, helpful staff, scrumptious breakfast. It was a nice stay.
Stayed 2 nights in Aug 2022

10/10 Excellent

Florence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable was just what we wanted after our klettersteig (via Ferrata) climb.
Stayed 2 nights in Aug 2022

8/10 Good

LYNN

Traveled with family
Liked: Cleanliness, staff & service
The staff and breakfast were very good. My only issue was the internet did not work at all one night in my room and when I asked staff about it they said the internet was not so good on signal but showed me a small lobby downstairs I could use. I would though use them again I would just know I could not rely on cell or internet access.
Stayed 2 nights in Aug 2022

10/10 Excellent

Erica

Stayed 1 night in Aug 2022