Ratings based on 252 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

thin walls

Posted Dec 11, 2014
Pros: Access from Highway
Cons: Better sound dampening when they built the place
Location: Was at location for conference in hotel
Nice Clean hotel. Noise traveled through walls from hallway and next door.
Comment from Hotel Management
Dec 30, 2014 by Yolanda, Hotel Management
Thank you, for taking the time to post a comment I’m glad you had a nice stay with us. I sincerely apologize for the noise level you experienced. I hope if you visit the area again you would choose to stay with us; we would love to have you. Yolanda Gainey, GM
2 out of 5
Recommended
for Business Travelers
by Michael

Posted Nov 24, 2014 on Hotels.com
Comment from Hotel Management
Jan 31, 2015 by yolanda, Hotel Management
Thank you for completing a survey; we are always delighted to hear from our valued guest. If your future travels bring you back to Germantown Maryland, please don’t hesitate to stay with us. Yolanda Gainey, GM
4 out of 5
Recommended
for Couples
by A verified traveler

Rated a Good/Better

Posted Nov 20, 2014 on Hotels.com
Good hotel, and reasonably priced.
Comment from Hotel Management
Dec 30, 2014 by yolanda, Hotel Management
Thank you, for staying with us we enjoy giving our guests a memorable stay. Yolanda Gainey, GM
2 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Fair

Posted Nov 18, 2014 on Hotels.com
It was very loud in my room. You could hear everthing from the hall.
Comment from Hotel Management
Jan 31, 2015 by yolanda, Hotel Management
Thank you for staying with us; I sincerely apologize for the noise level you experience during your stay. I hope if your travel plans bring you back to Germantown, Maryland you will choose to stay with us. We do value our guest and always welcome you with open arms. Yolanda Gainey, General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Gut gelegen

Posted Nov 17, 2014 on Hotels.com
auf der Fahrt von den Niagarafällen nach Washington D.C. Üblicher Holday-Inn-Standard. Nichts Besonderes, aber alles da, was man beim Zwischenstopp braucht.
Comment from Hotel Management
Dec 30, 2014 by yolanda, Hotel Management
Thank you, for staying with us we greatly appreciate your feedback and look forward to your next stay with us. Yolanda Gainey, GM
5 out of 5
Recommended
for Getaway With Friends
by Chrisfrom Kent, Oh.

Great Hotel Experience

Posted Nov 16, 2014 on Hotels.com
It was great in every way.
Comment from Hotel Management
Dec 30, 2014 by yolanda, Hotel Management
Thank you, for staying with us; I’m excited you had a great stay and look forward to your return. Yolanda Gainey, GM
3 out of 5
Recommended
for Business Travelers
by Christopherfrom Dallas

AC

Posted Nov 15, 2014 on Hotels.com
It seems like all the new Holiday Inn Express has a Ac system that only gets so cool. I like my room cold at night. Plus the window could not open, it was cooler outside. I could not sleep well.
Comment from Hotel Management
Jan 31, 2015 by yolanda, Hotel Management
Thank you for taking the time to give feedback on your recent stay with us. I apologize for the ac noise and not being able to open the window. Our windows do not open for safety of the guests. If you’re in the area in the near future it would be my pleasure to have you stay with us again. Yolanda Gainey, General Manager.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Nov 15, 2014 on Hotels.com
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Nov 13, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, and clean, and very professional staff

Posted Nov 13, 2014
Pros: Everything.
Cons: Nothing.
Location: We stayed there on way to D.C.
We really enjoyed staying at this hotel. It was very clean, the staff are very professional. The breakfast was great, which included hot cakes (pancakes machine).
Comment from Hotel Management
Dec 30, 2014 by Yolanda, Hotel Management
I’m happy to see you enjoyed your stay with us – Thank you, for staying and your feedback. Yolanda Gainey, GM