Ratings based on 60 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified traveler
ACCOMODATION VERY POORPosted Aug 18, 2014
We apparantely stayed in the old part of the hotel. It didn't feel like the room had been cleaned for weeks. It was thick with dust everywhere and the stairs up oi the accomodation were very steep and there were no lift facilities to the particular rooms we were in Was very dissapointed as we booked this hotel for a special occassion
for Everyoneby A verified traveler from Burton on Trent
near safari parkPosted Aug 14, 2014
Pros: nice surroundings, small but comfortable bar area
Cons: cheaper rooms for single occupants
Location: handy for safari park, Stourport, and Bewdley. unfortunately not within walking distance
evening meals I thought were a little more expensive than expected
for Everyoneby A verified traveler from Port Talbot
nice hotel with added bonus of swimming poolPosted Aug 8, 2014
Pros: The breakfast was between 6.30am and 9.30am. This was very nice and we had plenty of choice of everything. Also all the staff were very friendly.
Cons: The room we stayed in was very shabby and worn, and the décor was quite "scruffy",and with only one double plug socket. This could be improved.
Location: The location was great for us, as we booked this hotel to go to The West Midland Safari Park the next day. The park was just up the road.
I booked this hotel as it was near the west midlands safari park and it had the added bonus of a swimming pool for my 9 yr old grandson. The hotel was easy to find and looked lovely from the outside. However we were placed in room 6 which was up 4 flights of stairs, and no lift, It must have been the old servants room, nothing like the rooms advertised on the website!!! The room was shabby, carpet was very worn, we were afraid to open the window incase it fell in and the sink was in the actual bedroom. The shower and toilet were enclosed behind another door. But the bedding was very clean and the beds very comfortable, and it was only for one night. The swimming pool was lovely, but we felt uncomfortable as there were people using the pool lanes, and we couldn't swim around with my grandson.
by A verified traveler from northampton
Rural hotelPosted Jul 7, 2014
Location: Beautiful village with restaurants,eateries and riverside walks.
We were due to attend a family wedding and was hoping to be able to get dressed in our room but the room was not ready for 2pm. We were told someone would take our bags up to the room as it would be a late return but this did not happen. on arriving back just after midnight I had to carry my suitcase up 3 flights of stairs after a boozy wedding reception. The bathroom had a generator/fan locked behind a locked door which caused a terrible hum all night and there was a very small window which did not let any breeze in with no fans avaiable in the room. The reception staff in the afternoon were very pleasant and it was not her fault the room was not ready but generally a poor stay!
for Personal Eventby JM from Scotland
Leisure-- not so leisurelyPosted May 20, 2014 on Hotels.com
We have stayed at the hotel on several occasions and have always found it highly satisfactory. One negative point of our recent stay, however, was the excessively slow service in the Dining Room. This has not always been the case but it reached intolerable proportions on Saturday evening (17.05.14) when we, and other guests, waited up to an hour for our meal. If there is a large function in the hotel then extra staff should be employed to cater for 'ordinary guests'.Those with children were worst affected.This is a serious management issue which must be addressed.
for Couplesby Michael from CARDIFF
Convenient for Members weekend on Severn V. RailwaPosted Apr 16, 2014
Pros: Great location easy parking,confortable beds
Enjoy the stay,meal excellent,breakfast not hot(plates were cold)
for Getaway With Friendsby Amarie from London
The staff make the hotelPosted Apr 15, 2014 on Hotels.com
This hotel was convenient for my purposes. There isn't an elevator though so I'll have to pack lighter next time I visit - although there was a lovely gentleman that helped me with my bags on arrival. There is also a flight of stairs up to the main reception. The reception staff were lovely and friendly and had lots of helpful information regarding places to eat and have a night out. I would recommend everyone goes to have a treatment at Deborah's beauty clinic - the best facial and massage I've ever had (ignore the surroundings upon entry to the building - they do not reflect the service provided!)
for Couplesby RT from Hampshire, UK
Pleasant HotelPosted Apr 13, 2014
Pros: Good and Private Location
Cons: There was a smell of fresh paint on our first night (subsided by 2nd), which we realised when we went to bed was a stronger than we thought earlier.
Location: Safari Park, Severn Valley Railway, Wyre Forest etc
Arrival and Check In was all fine. The room was in the side of the hotel with very pleasant countryside views. However the hotel whilst clean and tidy could do with a minor maintenance make over to freshen it up. We stayed on a room only so can not comment about the food. We did have a drink in the bar and prices were reasonable for a hotel, however the bar service was slow and one member of staff in the bar (not the bar service) seemed to ignore us rather than alert the barman (who was out back restocking) that there was customers waiting, and we ended up having to alert reception. The barman appeared and was very apologetic.
for Couplesby Sue from Kent
Fantastic staffPosted Apr 11, 2014 on Hotels.com
Hotel was everything we expected and made better by the friendly and extremely helpful staff.
for Personal Eventby Kaarthik from Wimbledon
gr8 placePosted Mar 21, 2014 on Hotels.com
Bewdley is our favorite destination for a weekend getaway. This is the 2nd time we stayed in Mercure and hope to go again. Hotel location is ideal for out and about.