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Reviews of Pal Heights

4 out of 5
Pal Heights
Plot No. J/7, Jayadev Vihar, Bhubaneshwar

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 28 reviews" "
Rating 8 - Good. 14 out of 28 reviews" "
Rating 6 - Okay. 3 out of 28 reviews" "
Rating 4 - Poor. 4 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Sunil Kumar

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Room was jot clean
Stayed 1 night in Feb 2023

8/10 Good

SANJAY

Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Stayed 5 nights in Mar 2021
Response from Manager - Pal Heights on Apr 3, 2021
Dear Guest, Thank you for choosing Hotel Pal Heights, Bhubaneswar and taking the time to rate us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Regards

8/10 Good

Abhijit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay . The hotel is centrally located and service is good ..
Stayed 1 night in Feb 2020
Response from Vishwanath Singh on Feb 10, 2020
Dear Mr. Abhijit Greetings from Pal Heights Bhubaneswar !!! Thank you for the wonderful feedback.

8/10 Good

Jonathan D

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel that missed some details
it's a good hotel...but there was some inattention to detail. Wi-Fi really didn't work in the room, our shower head didn't work...but was easily fixed, and one time room service removed our towels but didn't replace them at all (also easily fixed).
Stayed 3 nights in Jan 2020
Response from Vishu on Jan 28, 2020
Dear Mr. Jonathan Greetings from Pal Heights Bhubaneswar !!! Thank you for sharing your suggestion also we have shared your concern about wi-fi and housekeeping to higher authorities and concern department.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, courteous staff, comfortable room, nice breakfast buffet. Hotel showing signs of wear but no more so than other hotels of this class in India. Overall a positive experience.
Stayed 4 nights in Dec 2019
Response from Vishwanath Singh on Jan 6, 2020
Dear Guest Greetings from Pal Heights Bhubaneswar !!! Thank you for candid review and rating. We hope to have opportunity to welcome you with seamless experience for you.

8/10 Good

SANJAY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Vishwanath Singh on Jan 6, 2020
Dear Mr. Sanjay Greetings from Pal Heights Bhubaneswar !!! Thank you for the candid rating.

4/10 Poor

Sanjay

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
It was not a great stay. Food was average , noisy due to some work in night, service was below average - average cleanliness
Stayed 5 nights in Dec 2019
Response from Vishwanath Singh on Dec 26, 2019
Dear Guest We are sorry for the inconvenience caused during your stay.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location suited my travel plan to visit this city.
Stayed 1 night in Apr 2019
Response from Suman on Apr 30, 2019
Dear Guest, Greetings from Hotel Pal Heights!!! Thank you for sharing your review with us. We are happy to know you had a comfortable stay at our Hotel Pal Heights . We appreciate your feedback. It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon. Best regards, Hotel Pal Heights Management

4/10 Poor

ND

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was in a very bad condition with lot of dust & bathroom had mould all around. Very dirty. Hotel needs total renovation. Only good thing was a very helpful staff.
Stayed 3 nights in Feb 2019
Response from Suman on Mar 15, 2019
Dear Guest, Greetings from Hotel Pal Heights!!! Thank you for sharing your feedback with us. We are disappointed to hear that you did not have a satisfactory experience at our hotel. The points highlighted by you are certainly very important and we can understand the discontent it must have caused to you. We sincerely apologize for the shortcomings in our service due to the renovation work. We hope you can look at this instance in isolation and give us an opportunity of welcoming you again soon. Best regards, Hotel Pal Heights Management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the entrance to the hotel and our greeting. Our room was clean and had all the amenities we could wish for. The only negative was that the wardrobe had a strong smell of either a cleaner or insect repellent and we didn't want to hang our clothes up. Both restaurants that we tried were very good. We were driven to the airport in plenty of time to catch our flight. It was a positive experience.
Stayed 1 night in Mar 2019
Response from Suman on Mar 15, 2019
Dear Guest, Greetings from Hotel Pal Heights!!! Thank you for sharing your candid review with us. We are happy to know you had a comfortable stay at our Hotel Pal Heights . We appreciate your feedback as we believe it allows us to work towards enhancing the experience at our hotel further. Please be assured your concerns will be looked into with utmost priority and the necessary measures will be implemented. We hope to have the opportunity to welcome you back and orchestrate a seamless experience for you. Best regards, Hotel Pal Heights Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Suman on Apr 2, 2019
Dear Guest, Greetings from Hotel Pal Heights!!! We are pleased to read the review about your experience with us.Thank you for rating us positively good to know you had a comfortable stay. We value your patronage and look forward to welcoming you back soon. Best regards, Hotel Pal Heights Management

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful
From the open stinking sewer outside the hotel, to the lack of English-speaking staff, this so-called 4-star hotel is 2.5 stars at best. For the money they charge, it was abysmal. Creaky floors, poor service, noise outside our room... and the gall to charge $100/night. You're FAR better off going to the Trident hotel nearby- it sets the standard for fine hotels and service. Unfortunately it was all booked during our dates. Not staying here again.
Stayed 5 nights in Feb 2019
Response from Suman on Mar 2, 2019
Dear Guest, Greetings from Hotel Pal Heights!!! Thank you for taking out the time to share the details of your stay with us. We are disappointed to hear about the inconvenience you faced at our hotel. As we have met and discussed will definitely improve on those points. Looking forward to you for further. Regards, Suman Senior Manager Hotel Pal Heights

10/10 Excellent

KETAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PAL HEIGHTS : MID BUDGET LUXRIOUS HOTEL
Sharing space & building with PAL Mall , Left side entry to get into hotel , where as right side one move to park car for PAL MALL. Luckily hotel exact opposite of the mall so no crowded feeling once enter into compound of hotel , its complete separate. Well establish restaurant & professional staff. Move around is easy if you like to walk as one side some residential colony and main road is busy enough for safe walk.
Stayed 1 night in Feb 2019
Response from Suman on Mar 2, 2019
Dear Mr. Ketan, Greetings from Hotel Pal Heights!!! We are pleased to read the review about your experience with us. It is a delight to know you joined us for a spontaneous visit and had a comfortable stay. We are happy to know you enjoyed food in our restaurant and appreciate the feedback about it as well. We believe it gives us the opportunity to take the overall experience at our hotel a notch higher. We look forward to welcoming you back soon. Regards, Suman Senior Manager Hotel Pal Heights

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Can be better..
It was good..but overall outside cleanliness can be improved..more friendly Reception staff needs to be appointed. Rest of the service was up to expectation.
Stayed 2 nights in Sep 2018

6/10 Okay

Gaurav, Mumbai

Liked: Staff & service
Disliked: Property conditions & facilities
It was an ok experience. Not worth the room pricing. Its a 1 level lower hotel.
Stayed 1 night in Sep 2018
Response from Suman on Sep 22, 2018
Dear Sir, Greetings from Hotel Pal Heights!!! Thank you for your feedback, we pleased to know that your experience was okay but about pricing it is as per the standard of the hotel. Regards, Hotel Pal Heights Management

10/10 Excellent

MOHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing business hotel
Firstly, this is truly a great property, very well maintained exceptionally. Having said that, the location is really great. They also happen to have some great chefs too. Food fantastic.
Stayed 2 nights in Aug 2018
Response from Suman on Aug 18, 2018
Dear Mr. Mohan, Greetings from Hotel Pal Heights!!! We are pleased to read the review about your experience with us. It is a delight to know you joined us for a spontaneous visit and had a comfortable stay. We are happy to know you enjoyed the food and appreciate the feedback about the Chef as well. We believe it gives us the opportunity to take the overall experience at our hotel a notch higher. We look forward to welcoming you back soon. Best regards, Hotel Pal Heights

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Response from Suman on Apr 7, 2018
Dear Guest, Greetings from Hotel Pal Heights!!! Thank you for reviewing us, as the rating is not pleasant would like to know if any discomfort you felt during your stay period please share with us so that we can rectify the same. Looking forward to you. Regards, Hotel Pal Heights Management

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Poor hotel with poor hygiene and poor service
We had spent 2 weeks touring India and had some amazing nights at some great hotels. Unfortunately, this was by far the worst experience of hotel hygiene and service that I have ever experienced. The whole check-in process was so slow and wasn't helped by the receptionist serving other customers whilst also trying to check me in! The hotel wifi is even slower than the check-in process! However by far the worst issue is when we tried to get an extra bed for our children. We called down for it at 9pm...nothing by 10pm so called again...half an hour later they turn up with one of the dirtiest, mould infested, torn and cigarette-holed mattress that I have ever seen! I refused to accept it and the staff tried to replace it with an equally poor one. On the third attempt (by now it was past midnight and my children were really tired) I had to go down to reception and insist on solving this issue. An hour later they claimed that they didn't have any other mattresses! Issue was only resolved after 1am after I kicked up a huge fuss and after helping the staff to carry a mattress out of an unused room! No apology the next day from staff or management! The grout between the bathroom tiles was also mouldy. This hotel might be ok for the locals by this shouldn't even be rated a 3 star hotel. On the plus side the staff and food at the Breeze was ok.
Stayed 3 nights in Dec 2017

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pal Heights - Good place
Good for a business trip
Stayed 4 nights in Nov 2017
Dear Guest, Greetings from Hotel Pal Heights!!! Many thanks for taking the time to share your experience. We really look forward to welcome you back very soon. Warm wishes, Hotel Pal Heights.

8/10 Good

Satyajit

Liked: Staff & service, room comfort
Good hotel.. But the staff took some time to locate my reservation through Hotels.com. Stay was comfortable, though the property seems to be old. In room dining service is excellent...
Stayed 1 night in Dec 2017
Dear Guest, Greetings from Hotel Pal Heights!!! Many thanks for taking the time to share your experience. We really look forward to welcome you back very soon. Warm wishes, Hotel Pal Heights.

8/10 Good

renjeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was fine.manager was wonderful and really helpful .lastday even though we turned late as was struck he arranged check out with moving our things to cloak room and even though we had vacated he offered to arrange tea and water even though it as around 11pm ,hotel should be lucky enough to have such wonderful manager and again if I am in Bhubaneswar I will certainly stay in your hotel
Stayed 2 nights in Oct 2017
Dear Guest, Greetings from Hotel Pal Heights!!! Many thanks for taking the time to share your experience. We really look forward to welcome you back very soon. Warm wishes, Hotel Pal Heights.

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Sunil, odisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away home
It is very enjoyable staying in the hotel,staffs are very cordial , hospitable, helping and above all very very decent.Breakfast is awesome.Nice place to enjoy the market also.
Stayed 4 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel..
Very Comfortable Stay

8/10 Good

Soumik Kundu, Kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
****
****

10/10 Excellent

Uttama, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff made the experience even better
Special mention to Suman at front desk. Great staff, helpful n forthcoming. Guided me well as it was my first trip. Clean rooms n overall hotel a delighter. Breakfast spread is really something to look forward to. Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Pal heights is a centrally located comfortable place of stay with a very pleasing and cordial staff and excellent ambience. Restaurant was good with a great spread.