“Excellent retreat”

We went to Big Bear to see one of the Tour of Calif. stages and to check out if it would suit us for fo summer getaways. It could not have been better. Hotel was used for 5 of the race teams and we had a chance to mingle with riders. The staff although harried because of the coordination needed by the teams, treated us as VIPS throughout our stay, breakfast was excellent, located in the heart of Big Bear, we were able to walk to markets and restaurants. Hiking and boating abound. Hotel has decent excercise room. Pool is heated but is outdoors and could not be used due to cool temps, that is as close to a complaint as I can come.

“Would book a room there again.”

Lots of amenities and great staff. The continental breakfast had more then expected and the location was prime.

“Overall we enjoyed it, BUT!”

We loved the setting, the facility, the decor of the room. Only two serious complaints. The flame on the gas fireplace was very anemic and disappointing. The room thermostat didn't work and the heat was either FULL ON or FULL OFF, no in between. You could only control fan speed.

“Great hote in Big Bear”

We loved our stay at the Best Western Chateau. This is the nicest Best Western we've ever stayed at and its very close to both ski areas in Big Bear. The free breakfast is a full, hot meal. We stayed in the 'pet friendly rooms', which can be difficult to find. We'd come back again.

“Can't wait to go back”

It is beautful in Big Bear and the hotel is beautiful. It's a great place to get away for the weekend and pretty close to everything. The also except pets, so Bentley, our Golden Retriever was a happy vacationer.

“Impressed!!”

Great time spent there!!!

“my family getaway”

My family had a wonderful time at your hotel, we cound not have asked for a better place to stay, the rooms where really nice, the view was great, the trees out side made yoou fill like you where in the mountains, my kids had fun playing pool, they went swimming, and we worked out, the breakfast in the morning was great to. also the service we recieved was great to. thankyou for making our trip great..........

“Good Hotel”

Very nice place in a good location. The room was nice but the bed was a bit firm for me. The pool was nice and the work out room was good - except for a broken bike machine. The breakfast buffet was good. Walking distance to many things, and right down the road from Bear Mt and the Zoo.

“This is our second stay, so obviously we like it.”

We have stayed here before, and that is why we came back again. We like being able to get a hot breakfast instead of a continental breakfast. The room was very nice. I guess the only complaint is that we couldn't control the temperature of the room, and we were a little cold, but managed to deal with it. The last time we came the fireplace didn't work, but this time it did. The bed was comfortable, and the furnishings were very nice.

“Great Location and Excellent Service”

We booked this hotel at the last minute and it was everything and more then what we expected. The staff were very friendly and accommodating to any needs. Location is very close to the Snow Summit ski resort and only took about 5 mins to drive there. Complimentary breakfast was good, bacon and eggs, cereal and toast. Free wi-fi was also an excellent bonus. Would recommend to anyone visiting Big Bear Lake.