Ratings based on 772 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel Nice view

Posted Dec 25, 2014
The hotel's view was very nice. It's located in a great location, on Big Bear Blvd., short driving to McDonald, Carls Jr., seven eleven store, and snow sumit. Staffs were very nice but the room is a bit tiny. Fridge and coffee maker were not clean but you can go grab coffee, tea, or hot water at the lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2014
Perfect experience and the staff was very friendly and easy-going
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Posted Dec 22, 2014
Pros: Very walkable location, great view. Bed was comfortable and fireplace was cozy.
Cons: We asked for the room service to come back and clean our room, but they never came back. We only stayed 2 nights and never had our room made.
Location: Super walkable location. Can walk to The Village and several restaurants, coffee shops, bars.
Overall, it was a nice experience. Only disappointing part was that our room was never cleaned by the maid service. We were just arriving back to our room when the maid was about to clean our room. We told her we just needed to change into different clothes and she could clean afterwards, but she never came back to clean the rest of the day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2014
Other than the noisy neighbors that were compained about and nothing done about it was a great trip
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Highland, CA

Beautiful!

Posted Dec 19, 2014
Beautiful view of the lake, and walking distance to the village. Rooms were clean and bathrooms looked like they may have been recently updated. Heater kept the room toasty in snowy weather, and the TV included some premium channels. Landed here on a whim and so glad I did. Staff was friendly and helped with traffic advice. I will definitely be staying here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Nice hotel/so so staff

Posted Dec 15, 2014
The hotel was beautiful and cozy, but the walls were paper thin. There was a family above us and we could hear every laugh, step, and parts of conversations coming from above us. The blonde girl at the front desk was rude and hardly helpful. I would recommend to stay here only for an overnight stay unless they wanted to get a 2nd floor condo.
2 out of 5
by A verified travelerfrom Orange County, California

Unfriendly staff

Posted Dec 15, 2014
Pros: Location, very nice surroundings
Cons: Fix up the rooms; make sure everything is working.
Location: Very nice
We got a room where we could hear everyone else around us. The TV would not work. They cam down to fix it, but could not. They had us move in the middle of the night to another room with not the same amenities. We asked for a similar room, they said they had none, but we saw several vacant rooms. Staff member was very short with me and abrasive. I was told by another person who had our room, they had to move from it. Why would the staff put another gust in the same room that someone else complained about? I do not recommend this place.
4 out of 5
Recommended
for Everyone
by A verified traveler

WHEN IN NEED

Posted Dec 15, 2014
Pros: can't think of anything I didn't like.
Cons: I should have requested 1st floor room. I am a senior, being on the 2nd floor, schlepping up and down stairs was a bit of a chore
Location: you can walk to almost anything.... weather permitting. food, boating, movies, shopping
I don't live on the mountain - but I do volunteer on the mountain at the near by Discovery Center. I had 4 "duties" in 2 days, and because of the weather rather than the up/down drive I thought I'd treat myself to a mini holiday. The Marina Resort has always interested me - I wasn't disappointed. It was a perfect location, walking distance to the village, and right on the lake. It snowed all day Friday, so sitting in my room, fire in fireplace, watching the snow fall... was totally cool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2014
Pleasantly surprised with the two bedroom condo. The pictures do not do it justice. Very cozy furnishings with plenty of room. All the hardware you need in the kitchen, all you need is the food. We will be back.
Comment from Hotel Management
Dec 15, 2014 by Marina Resort, Hotel Management
That's wonderful! We appreciate you choosing to stay with us! We hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lancaster, CA

Nice hotel that is located by the lake side.

Posted Dec 14, 2014
Pros: Friendly staff, comfortable, nice view, pretty much everything.
Cons: Not much they were remodeling at the time so improvements are coming anyway.
Location: The location was amazing by the lake side and the village is real close by and a bunch of restaurants and small businesses to look around.
The hotel was comfy and the beds were amazing! the view of the lake was great. Only bad experience was when our heater pretty much lit up inside and made a weird noise, but the hotel staff made me an offer to switch rooms but the maintenance man was able to fix the issue so it was good. speaking of the maintenance man he was always around doing something and was always polite and always said hi as well as the cleaning crew. overall the hotel is a great place to stay although at the time me and my fiance went they were doing some remodeling, nothing too bad though. the lounge is big and comfy and gets really warm especially if its cold outside. plus they have coffee and hot chocolate around to grab any time you want. would definitely come again whenever we come back.
Comment from Hotel Management
Dec 15, 2014 by Marina Resort, Hotel Management
Bryan, thank you so much for all your feed back! We are so happy we could resolve the issue that came up durig your stay. We hope you and your fiance do come back, we look forward to seeing you!