Ratings based on 285 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted Dec 3, 2014
Cons: light bulbs out, mismatched fixtures, wall heater broken, small things that could of been fixed or replaced in room.
Location: Great location, walking distance to Village
Location of hotel was prime. Room was terrible. Mismatched fixtures in room with missing lightbulbs and light covers. Wall furnace didn't work first night and hotel had to bring in a portable heater. Bathroom counter coming apart and taped up with duck tape.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom orange county CA

Great weekend!

Posted Nov 3, 2014
My wife and I stayed in a jacuzzi room over the weekend. Very romantic! Perfect room. Very clean and well equipped. Heater/fireplace was awesome and the new TV worked great as well. Large bathroom and shower. Bar staff and food were great as were the front desk attendants! Super nice people. Would highly recommend!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2014
It's in a great location it's just old and outdated.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2014
Nice place and town. Ski lodge feel Would be a great location and place during ski season
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the center of the village

Posted Sep 22, 2014
Staff was friendly and helpful. The room was clean and comfortable. A good value for the money.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ca

place was amazing..clean

Posted Sep 20, 2014
Pros: the look,cleanliness
Cons: nothing
Location: next to the village as well as Chads
was very pleased with the room , staff and dinner....was very clean...
4 out of 5
Recommended
for Everyone
by A verified traveler

In Big Bear Village

Posted Sep 18, 2014
A wee bit basic but comfortable. Good location. Good for the price.
3 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Sep 18, 2014 on Hotels.com
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Sep 9, 2014 on Hotels.com
4 out of 5
Recommended
by Lorifrom San diego

Posted Sep 8, 2014 on Hotels.com
Very good customer service and a great locationn!