Food and drink

Reviews of Holiday Inn - West Yellowstone, an IHG Hotel

3 out of 5
Holiday Inn - West Yellowstone, an IHG Hotel
315 Yellowstone Avenue, West Yellowstone, MT

Reviews

8.4

Very Good

Rating 10 - Excellent. 437 out of 1000 reviews" "
Rating 8 - Good. 364 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean, the staff was wonderful, and the food and staff were also exceptional!
Stayed 1 night in Oct 2023
Response from Scott M on Oct 6, 2023
Thank you Lori, for taking the time to make a comment. We share these with all the team, and it really brightens their day!

10/10 Excellent

Diana, MILFORD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and the front desk in the evening was very helpful and polite.
Stayed 5 nights in Sep 2023
Response from Scott M on Oct 2, 2023
Thank you for your comment, I hope you enjoy your stay with us!

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and amenities
We had a large room that was great for our family. The hotel was in a spot that is very walkable to other locations and there were a lot of amenities.
Stayed 3 nights in Sep 2023
Response from Scott M on Sep 28, 2023
Hi Tracy,Thanks for taking the time to review West Yellowstone Holiday Inn, I'm please you enjoyed your stay, and look forward to seeing you again.

4/10 Poor

Fanny, san diego

Traveled with family
Disliked: Staff & service
location, front desk staff very rude not only to e but to family that came couple of weeks before and to couple on our group no manners and overall rude.
Stayed 2 nights in Sep 2023
Response from Scott M on Sep 26, 2023
Dear Fanny, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn West Yellowstone. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely, Scott M

8/10 Good

Denise, Woodstock

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for accessing the park and dining is easy walk if you don't eat onsite. Facility is dated but clean and the beds were very comfortable!
Stayed 2 nights in Sep 2023
Response from Scott M on Sep 25, 2023
Hello Denise,Thank you for your review, we use comments like yours to continually improve our operation. I hope to see you on your next visit to West Yellowstone, and wish you safe travels.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Close to main street shopping and dining.
Stayed 3 nights in Sep 2023
Response from Scott M on Sep 22, 2023
Hello Curtis, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

6/10 Okay

Rober

Traveled with partner
Liked: Staff & service
Breakfast was only buffet, we were told there would also be menu breakfast when we booked. Booking said there would be complementary 2 water bootlegs- none was provided. Person that checked us in was wonderful. Breakfast staff was understaffed.
Stayed 5 nights in Sep 2023

8/10 Good

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Sep 2023
Response from Scott M on Sep 11, 2023
Thanks Mark, hope you enjoyed your stay.

6/10 Okay

Afzal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Below average quality of the property and service
Stayed 5 nights in Aug 2023
Response from Scott M on Aug 21, 2023
Dear Afzal. Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn West Yellowstone. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely,

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Aug 2023
Response from Scott M on Aug 18, 2023
Hi Tim,Thanks for your comment, hope to see you on your next trip to Yellowstone.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Scott M on Aug 31, 2023
Dear MelissaThank you for taking the time to tell us about your experience at Holiday Inn West Yellowstone.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn,

10/10 Excellent

Andrew

Traveled with partner
Liked: Amenities
Very nice room.
Stayed 3 nights in Aug 2023
Response from Scott M on Aug 7, 2023
Hi Andrew , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

4/10 Poor

Zejun

Stayed 3 nights in Jul 2023
Response from Scott M on Aug 31, 2023
Dear Zejun Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn West Yellowstone. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments,

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and helpful. Restaurant is very nice. Beds are very comfortable.
Stayed 4 nights in Jul 2023
Response from Scott M on Jul 31, 2023
Hi Adam,Thank you for your kind words, we hope to see you again at West Yellowstone Holiday Inn.

4/10 Poor

Vladimir

Disliked: Cleanliness, staff & service
I was expecting something way more different for the price that I paid . 500$ a night … it dosent worth it
Stayed 1 night in Jul 2023
Response from Scott M on Jul 31, 2023
Dear Vladimir, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn West Yellowstone. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely, Scott M

10/10 Excellent

Tian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 3 nights in Jul 2023
Response from Scott M. on Jul 26, 2023
Thanks Tian, for your kind comment. Hope to see you again!

8/10 Good

Cesar, Pomona

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What can you expect from a hotel a few minutes walk from Yellowstone. It was comfortable. You have to ask for housekeeping to do your room, otherwise it won't get done. Free wash and dry, free cookies and ice cream. Staff was responsive and courteous. Stayed 5 days, would explore other options next time, but a good overall experience.
Stayed 5 nights in Jul 2023
Response from Scott Mason on Jul 26, 2023
Hello Cesar,Thank you for your review of the West Yellowstone Holiday Inn. Your input is valuable to us, we review comments like yours to assess and improve our operation and our guest's experience. Hopefully we see you again on your next trip to Yellowstone. Again, Thank You, Scott Mason

2/10 Terrible

Susan

Stayed 2 nights in Jul 2023
Response from Scott M on Sep 11, 2023
Susan,Please share specifics so we can address and improve for the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
great service and nice rooms
Stayed 3 nights in Jul 2023
Response from Scott M on Jul 17, 2023
Hi Steven , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

6/10 Okay

Fiaz

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Scott Mason on Jul 10, 2023
Thanks for taking the time to rate us. We’d love to know more about what we did and didn’t do well so that we can better serve you in the future.

10/10 Excellent

Luqi

Stayed 1 night in Jul 2023
Response from Scott M on Jul 4, 2023
Hi Luqi,Thanks for your input, anything special that made your stay?

10/10 Excellent

Nola

Stayed 1 night in Jun 2023
Response from Wilma on Jul 24, 2023
Thank you for your review.We look forward to seeing you again.Thanks again,WilmaFront Desk Supervisor

8/10 Good

Osama, Ealing

Traveled with partner
Liked: Staff & service
Great location, convenient for shopping, dining, and access to Yellowstone Park. Whilst ok, the hotel could do with a make-over.
Stayed 6 nights in Jun 2023
Response from Scott M on Jun 28, 2023
Hello Osama,Thank you for taking the time to submit a review of the West Yellowstone Holiday Inn. Your input is valuable to us, we use guest input to improve our operations, and provide a better experience for future guests. Safe travels,

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for 5 nights while visiting Yellowstone. The hotel staff were very friendly and helpful. The room was nice. Bed was comfy. We liked how our room had a sink in the bathroom and one in the main area. The location was great. Always found parking in the hotel lot. Coffee in the lobby in the morning. I would highly recommend this hotel!
Stayed 5 nights in Jun 2023
Response from Scott M on Jun 26, 2023
Really glad you had a positive experience, Elizabeth. Thanks for reviewing. Have a wonderful day!

10/10 Excellent

Leroy K

Stayed 4 nights in Jun 2023
Response from Scott Mason on Jul 10, 2023
Hello Leroy,Thank you for your review, I'm pleased you enjoyed your stay.

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from Scott M on Jul 4, 2023
Hi John,Thanks for your review, and details regarding your stay that stand out?

10/10 Excellent

Salil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the food and overall stay.
Stayed 5 nights in Jun 2023
Response from Scott M. General Manager on Jun 12, 2023
Hello Salil,I am pleased you enjoyed your stay at West Yellowstone Holiday Inn. Thank you for your kind words, and we hope to see you again in the future.

10/10 Excellent

Duranne

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 4 nights in Jun 2023
Response from Scott M General Manager on Jun 12, 2023
Hello Duranne,Thank you for taking the time to review West Yellowstone Holiday Inn. We use comments like yours to improve our operations and your guest experience. I hope to see you again on your next visit to Yellowstone.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good except breakfast
Stayed 2 nights in May 2023
Response from Scott on May 29, 2023
Thank you for the review. I will pass your comments on to the management team.

10/10 Excellent

Devin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. Close to the Yellowstone gate, close to all the restaurants and shopping. The room is clean and spacious.
Stayed 3 nights in May 2023
Response from Scott on May 29, 2023
Really appreciate the rating. We’d love to learn more about what we did to earn it!

8/10 Good

Benjamin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in May 2023
Response from Scott M. on May 26, 2023
Hi Benjamin,Thank you for your review, if possible can you share any details regarding your stay?

10/10 Excellent

Shucen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the west entrance of Yellowstone National Park and have plenty of parking areas. The room is neat and comfy. Really like the old style train exhibition in the “Branch”. The front desk also helped a lot with the questions relating to travel routines for Yellowstone.
Stayed 3 nights in May 2023
Response from Scott on May 19, 2023
Hello Shucen,Thank you so much for your kind words, we use guest input to continually improve our operation and your experience. I wish you well on your continued travels.

10/10 Excellent

shen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is big, clean and has all the necessary amenities including microwave, refrigerator to make the stay comfortable.
Stayed 2 nights in May 2023
Response from Scott M. on May 17, 2023
Shen,Thank you for your kind review, we use all guest comments to continually improve our guest's experience. We hope to see you again on your next visit to Yellowstone.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Helpful with information about the park.
Stayed 3 nights in Apr 2023
Response from Scott Mason General Manager on May 4, 2023
Hi Paul,Thank you for your comments, we hope to see you again on your next visit to Yellowstone.

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great.
Stayed 7 nights in Apr 2023
Response from Scott on May 2, 2023
Hi Wendy,Thank you for your review of West Yellowstone Holiday Inn. We review all guest comments to focus on continual improvement for our operations. We hope to see you again on your next visit to Yellowstone.

10/10 Excellent

Karen Van

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was pleasant and helpful at front desk. Minimal menus and hours in April in restaurant.
Stayed 7 nights in Apr 2023
Response from Scott on May 1, 2023
Hello Karen,Thank you for taking the time to review the West Yellowstone Holiday Inn. We use comments from our guests to continually improve our operation. We hope to see you again on your next visit to Yellowstone National Park.

10/10 Excellent

Paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2023
Response from Scott on Apr 28, 2023
Hello Paige, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor sound-proofing & Inconsiderate guests
I arrived late, around 22:30, but there were two desk associates on duty and I was able to get checked in without much delay, so liked the hotel staff. As typical and unfortunate of most standard accommodations, the sound-proofing is poor as clear conversations of other inconsiderate guests arguing in the hallway late that evening could be heard through the room door. For the price of this hotel, between 23:00-6:00 they should do what movie theaters do and tell people arguing in hotel common areas to shut up or get out.
Stayed 1 night in Apr 2023
Response from Scott Mason, General Manager on Apr 24, 2023
I am sorry your stay was marred by noise from other guests. We are very proactive on noise issues, but do not see a report or comment regarding this occurrence. I hope the rest of your stay and travels are enjoyable. Again I apologize for any inconvenience.

10/10 Excellent

Chandler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, welcoming, a great place to stay. Would stay there again.
Stayed 2 nights in Apr 2023
Response from Veronica on Apr 8, 2023
Thank you for your positive review! We would love to host you again in the future.

8/10 Good

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Scott on Apr 6, 2023
Hi Patto, we wish your experience could have been better, but appreciate you taking the time to share your feedback. It’s important for us know how we can better serve our customers and your comments will be shared with the team.

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great little stopover
Stayed 1 night in Mar 2023
Response from Veronica on Mar 20, 2023
Thank you for your positive review!

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unique location
Stayed 3 nights in Jan 2023
Response from Veronica on Feb 5, 2023
Thank you for your review! We are happy that you stayed with us.

8/10 Good

LESLIE, Cody

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed that they have no free breakfast. Yes corporate requires doors require locked doors but it makes it difficult to enter building in the snow with snow mobiling equipment etc.
Stayed 2 nights in Jan 2023
Response from Veronica on Jan 19, 2023
Thank you for the feedback! We will pass along the comments to improve the guest experience.

10/10 Excellent

nancy

Stayed 1 night in Jan 2023
Response from Veronica on Jan 16, 2023
Thank you for the positive review! We hope to see you again soon!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
The staff was very welcoming and friendly. Room with the large jacuzzi tub was AMAZING to come back to after being out on the lake and ice fishing all day. We had a wonderful stay!!
Stayed 3 nights in Jan 2023
Response from Scott on Jan 11, 2023
Thank you for your kind words, we love to see positive guest feedback, and hope to see you on your next visit to West Yellowstone.

10/10 Excellent

James

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a family. We always rent the family suite with 3 beds and 2 bathrooms and it works out wonderfully. We have never been disappointed at this hotel. The only recommendation is for the restaurant, we wish the food was of better quality.
Response from Veronica on Jan 8, 2023
Thank you so much for your positive review! We are glad to hear that we offer consistent service for you when you visit. We hope to see you again in the future.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk, pool area great, restaurant and bar excellent
Stayed 1 night in Jan 2023
Response from Scott on Jan 5, 2023
Hi Wendy,Thank you for your kind review. We need input from our guests to continually improve. Hope to see you on your next visit to Yellowstone!

10/10 Excellent

Chase

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times. The staff is always friendly and the facility is always clean!
Response from Scott on Jan 5, 2023
Hi Chase,Thank you for your kind review. We need input from our guests to continually improve. Hope to see you on your next visit to Yellowstone!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for winter.
Rooms were great. View was amazing. Indoor pool was a plus. Short walk from everything. We came during the wintertime. Would definitely recommend and will be staying again.
Stayed 3 nights in Dec 2022
Response from Scott on Jan 5, 2023
Hello Brian,Thank you for your review. We need input from our guests to continually improve. Hope to see you on your next visit to Yellowstone.

8/10 Good

Alisa