Ratings based on 22 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
68% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, Texas

Very nice hotel

Posted Aug 18, 2014
Pros: Connivence to I 20 & the price
This is our second time to stay here. We will be back next year.
5 out of 5
Recommended
for Everyone
by A verified traveler

Stay

Posted May 8, 2014
We stayed one night and I have decided we will use Best Western anytime we are there. We have booked a room in Wyoming again as well (we stayed at BW last year in Wyoming) and I love this place.
2 out of 5
by A verified traveler

Posted May 3, 2014
Staff needs additional training in customer service or proper training in obtaining these skills. Keys/ cards to rooms & to any doors had to be reset at the front desk every time before they would work properly. This was a huge inconvenience. And then my debit card was overcharged both times I stayed there. Super huge inconvenience!
3 out of 5
by C from Austin TX

It's an ok stay. Better hotels close by.

Posted Apr 30, 2014
Pros: location.
Cons: breakfast and staff.
Internet was down for HOURS. Had to wait a couple of times for staff assistance (young girls chatting). Room did not have a comforter?? Did not mind it was a hot day but service felt incomplete. Cleanliness was good. Comfy bed. Breakfast was non existent by 8 am even though breakfast is supposed to be served until 9 am. In other words nothing majorly wrong but I have had better stays at the Holiday Inn and La Quinta nearby. I would try the other two first.
2 out of 5
by No Name

Posted Jan 29, 2014
I booked the room through Expedia, and was given the total price. When we checked out, the total was higher. When I asked for adjustment, I was told she - front desk help - couldn't override the system. I ask to speak to the manager, and was told she wasn't available. I stated that I was being charged a different price than what was on my reservation. I showed the documentation from my reservation and only then was I given a discount, after being told they couldn't override the system.
2 out of 5
by Kbaker from Texas

Not clean

Posted Jan 6, 2014
Certainly not what I expect for a $140 per night room. The carpet was not thoroughly vacuumed, night stand was "sticky", very dirty. Bathroom floor and shower were fair. Heating didn't work well. You could be hot or cold but not the temperature you wanted. We would turn up heat to warm room and then have to manually turn it off.
3 out of 5
by A verified traveler

Beds are to hard

Posted Jan 2, 2014
The beds where to hard my back hurt all night no milk in the morning for cereal or coffee muffins where cold like they had been frozen
5 out of 5
Recommended
for Everyone
by GBoyd from Texas

Big Springs Best Western

Posted Oct 8, 2013
Very nice place. Located close to interstate. Within walking distance of restaurants. Pool was excellent. Heated and restrooms close so you don't have to go back to room. Breakfast was very well stocked at all times. Would book again.
4 out of 5
Recommended
for Business Travelers
by Dan from Weatherford, TX

What we expected

Posted Jun 23, 2013
Cons: Coffee
Over all a good experience except for breakfast----Ha Only decaff coffee-----went back to room and used coffee maker---not much better.
5 out of 5
Recommended
for Everyone
by A verified traveler

GREAT HOTEL

Posted Jun 12, 2013
NICE ATMOSPHERE. GREAT STAFF. VERY CLEAN. LOVE THE POOL