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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
4609 Aerial Way, Big Stone Gap, VA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 256 out of 356 reviews" "
Rating 8 - Good. 86 out of 356 reviews" "
Rating 6 - Okay. 4 out of 356 reviews" "
Rating 4 - Poor. 5 out of 356 reviews" "
Rating 2 - Terrible. 5 out of 356 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sheri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean rooms with comfy beds. Very quiet surroundings.
Response from GM on Mar 11, 2024
Thank you for staying with us, we hope to see you again

8/10 Good

susan

Traveled with partner
Liked: Cleanliness, staff & service
Property clean in good repair. But a little dated. Our room had laminar flooring throughout which was both chilly and )sticky). Bed comfortable.
Stayed 1 night in Jan 2024
Response from Barbara H, Front Desk Manager on Jan 29, 2024
Thank you for taking the time to review the Quality Inn & Suites. We apologize for failing to exceed your expectations. We hope that you will stay with us again.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Quality Inn & Suites was a great experience. It was very clean, quiet and welcoming. The staff was great and very helpful. The free breakfast was amazing!
Stayed 2 nights in Jan 2024
Response from GM on Jan 15, 2024
Thank you for all your kind words. We hope that you will come and stay with us again!

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Taylor at the front desk was super friendly, the place is clean. It is definitely the nicest hotel in that city.
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Thank you for you kind words, and also choosing Quality Inn! We hope to see you again

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Mar 11, 2024
Thank you for staying with us we hope to see you again!

10/10 Excellent

Hope

Stayed 1 night in Dec 2023
Response from GM on Dec 20, 2023
Thank you for staying with us, we hope to see you again!

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean, staff was friendly and helpful
Stayed 2 nights in Dec 2023
Response from GM on Dec 29, 2023
Thank you for staying with us, we hope to see you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Thank you for staying with us!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The beds are not comfortable at all
Stayed 1 night in Dec 2023
Response from RB on Dec 11, 2023
I'm sorry our beds were not comfortable, we did just replace the mattresses in every room, so they may have been a little stiff. We hope that you will come back and see us again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Thank you for staying with us!!

10/10 Excellent

Nadia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees is Very nice and friendly, but is easy anyone can come from outside without security check first.
Stayed 2 nights in Nov 2023
Response from GM on Nov 27, 2023
Thank you for staying with us, we hope to see you again

10/10 Excellent

Sandy, Santa clarite

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2023
Response from GM on Nov 24, 2023
Thank you for staying with us, hope to see you again!GM

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and a nice quiet area.
Stayed 3 nights in Nov 2023
Response from Barbara H, Front Desk Manager on Nov 17, 2023
Thank you for taking the time to review the Quality Inn & Suites in Big Stone Gap,VA. We are so pleased that you enjoyed your stay here. We hope to see you again!

8/10 Good

Dennis

Business traveler
Liked: Room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you for staying with us! We hope to see you again!

6/10 Okay

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was fine
Stayed 1 night in Nov 2023
Response from GM on Nov 9, 2023
Thank you for staying with us, we hope to see you again!

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was extremely friendly and I thought it was great that I could purchase a Beer at the Sign in desk , perfect after a long drive, would definitely recommend
Stayed 2 nights in Oct 2023
Response from Barbara H, Front Desk Manager on Oct 21, 2023
Thank you for taking the time to post a review for the Quality Inn & Suites in Big Stone Gap,VA. We are so pleased that you enjoyed your stay here with us. We hope to see you again!

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023
Response from Barbara H, Front Desk Manager on Oct 14, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. We hope to see you again!

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Barbara H, Front Desk Manager on Oct 13, 2023
Thank you for taking the time to post a review of your stay here at the Quality Inn & Suites in Big Stone Gap,VA. We are pleased that you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Awesome staff. They had ordered pizza for all the guests staying so I didn’t even have to go out for dinner. But if you need to, there is a restaurant in the parking lot with great meal deals. I will definitely be staying here again if I am in the area.
Stayed 1 night in Oct 2023
Response from Barbara H, Front Desk Manager on Oct 13, 2023
Thank you for taking the time to post a review of your stay here at the Quality Inn & Suites in Big Stone Gap,VA. We are pleased that you enjoyed your stay. We hope to see you again in the future.

8/10 Good

Mark

Stayed 2 nights in Oct 2023
Response from GM on Nov 9, 2023
Thank you for staying with us! We hope to see you again

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Barbara H, Front Desk Manager on Oct 13, 2023
Thank you for taking the time to post a review of your stay here at the Quality Inn & Suites in Big Stone Gap,VA. We are pleased that you enjoyed your stay. We hope to see you again in the future.

8/10 Good

Charita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent but the only things i have a complaint about is when we entered the room there was crumbs on the floor like someone has just had at the table and there was a toothpick that wasnt ours by the nightstand . When turning the air on 9 stinkbugs crawled out and onto the window. 2 more came out the next day. Other than that our stay was great.
Stayed 2 nights in Sep 2023
Response from Barbara H, Front Desk Manager on Oct 13, 2023
Thank you for taking the time to post a review of your stay here at the Quality Inn & Suites in Big Stone Gap,VA. I am so sorry that we failed to provide an exceptional experience for you. We do hope to see you again in the future.

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Barbara H, Front Desk Manager on Sep 22, 2023
Thank you for posting a review of the Quality Inn & Suites. We hope to see you again!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Sep 2023
Response from Barbara H, Front Desk Manager on Sep 15, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. We hope to see you again!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
The most welcoming place ever with incredible views. The staff was sincerely welcoming and friendly and so were the other guests. The rooms were clean and comfortable. The views from the windows and the front entry were spectacular. I could not have asked for a better experience. Highly recommend this hotel and we would absolutely stay there again.
Beautiful views from the front entry of the hotel
Stayed 2 nights in Aug 2023
Response from Barbara H, Front Desk Manager on Sep 15, 2023
Thank you for taking the time to review the Quality Inn & Suites in Big Stone Gap,VA. We appreciate the kind words. We hope to see you again!

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Aug 2023
Response from Barbara H, Front Desk Manager on Sep 1, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. We are pleased that you enjoyed your stay. We hope to see you again!

10/10 Excellent

Yugandhar, Ashburn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 1 night in Aug 2023
Response from Barbara H, Front Desk Manager on Aug 21, 2023
Thank you for taking the time to post a review for your stay at Quality Inn & Suites in Big Stone Gap,VA. We are pleased that you enjoyed your stay here with us.

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Barbara H, Front Desk Manager on Aug 15, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. We are so pleased that you enjoyed your stay here with us! We hope to see y'all again!Kind Regards

10/10 Excellent

Martha

Stayed 1 night in Aug 2023
Response from Barbara H, Front Desk Manager on Aug 15, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. We are so pleased that you enjoyed your stay here with us! We hope to see y'all again!Kind Regards

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. clean rooms and bathroom. would stay again if visiting this area
Stayed 2 nights in Jul 2023
Response from Barbara H, Front Desk Manager on Aug 15, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. We are so pleased that you enjoyed your stay here with us! We hope to see y'all again!Kind Regards

10/10 Excellent

dan

Business traveler
Liked: Amenities
Lovely setting and views. Staff was friendly and helpful and the property is close to a charming downtown
Stayed 1 night in Jul 2023
Response from Barbara H, Front Desk Manager on Aug 15, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. Thank you for the kind words. We are so pleased that you enjoyed your stay here with us! We hope to see y'all again!Kind Regards

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Va trip
Very convenient, bed & pillows wasn’t the most comfortable, staff was very pleasant and helpful. Did find a few insects in the bathroom area
Stayed 1 night in Jul 2023
Response from Barbara H, Front Desk Manager on Aug 15, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. Thank you for the kind words. We are so pleased that you enjoyed your stay here with us! We hope to see y'all again!Kind Regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Close to going hiking.
Stayed 1 night in Jul 2023
Response from Barbara H, Front Desk Manager on Aug 15, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. We are so pleased that you enjoyed your stay here with us! We hope to see y'all again!Kind Regards

10/10 Excellent

Lauren

Stayed 1 night in Jun 2023
Response from Barbara H, Front Desk Manager on Aug 15, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. Thank you for the kind words. We are so pleased that you enjoyed your stay here with us! We hope to see y'all again!Kind Regards

10/10 Excellent

Shirley

Stayed 2 nights in Jun 2023
Response from Barbara H, Front Desk Manager on Aug 15, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. We are so pleased that you enjoyed your stay here with us! We hope to see y'all again!Kind Regards

10/10 Excellent

Irene

Stayed 1 night in Jun 2023
Response from Barbara H, Front Desk Manager on Aug 15, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. We are so pleased that you enjoyed your stay here with us! We hope to see y'all again!Kind Regards

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the nicest hotel in Wise County.
Stayed 2 nights in Jun 2023
Response from Barbara H on Jun 12, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. We are pleased that you enjoyed your stay here with us. We hope to see you again!

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Barbara H on Jun 12, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. We are pleased that you enjoyed your stay here with us. We hope to see you again!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Barbara H, Front Desk Manager on May 15, 2023
Thank you for taking the time to post a review of your stay at the Quality Inn & Suites. We are pleased that you enjoyed your stay. We hope to see you again!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Barbara H, Front Desk Manager on May 15, 2023
Thank you for taking the time to post a review of your stay at the Quality Inn & Suites. We are pleased that you enjoyed your stay. We hope to see you again!

4/10 Poor

Brian

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No carpet in the rooms - never again
Stayed 1 night in Apr 2023
Response from Barbara H, Front Desk Manager on Apr 28, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites. I am sorry that you are upset about the hotel not having carpet in the rooms. We have been upgrading the rooms with new flooring. We hope that you will stay with us again.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Barbara H, Front Desk Manager on Apr 10, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. We are so pleased that you enjoyed yourselves. We hope to see you again!

10/10 Excellent

Natalie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were so pleased with our stay here. One of the cleanest hotels I’ve stayed at. The staff is friendly and helpful. Really could not have asked for a better experience.
Stayed 1 night in Mar 2023
Response from Barbara H, Front Desk Manager on Mar 23, 2023
Thank you for taking the time to review the Quality Inn & Suites in Big Stone Gap,VA. We are so pleased that you enjoyed your stay here with us. We hope to see you again!

10/10 Excellent

Robert

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Very well kept hotel. I figured it was a new building based on how it looked. I was very suprised when I was told the hotel was built in the 19990's. Nice staff, would stay here again if I was in the area.
Stayed 1 night in Mar 2023
Response from Barbara H, Front Desk Manager on Mar 23, 2023
Thank you for taking the time to post a review of your stay here at Quality Inn & Suites. We are very pleased that you enjoyed your stay here with us. We look forward to seeing you again!

10/10 Excellent

Ricky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Barbara H, Front Desk Manager on Mar 23, 2023
Thank you for taking the time to review the Quality Inn & Suites in Big Stone Gap,VA. We are pleased that you enjoyed your stay! We hope you will visit again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Facility.
Stayed 2 nights in Feb 2023
Response from Barbara H, Front Desk Manager on Feb 6, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. We are pleased that you enjoyed your stay. We hope you will stay here again in the future!

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Barbara H, Front Desk Manager on Feb 6, 2023
Thank you for taking the time to post a review of the Quality Inn & Suites in Big Stone Gap,VA. We are pleased that you enjoyed your stay. We hope you will stay here again in the future!

6/10 Okay

Collins

Did not travel due to a storm sy
Stayed 1 night in Jan 2023
Response from Barbara H, Front Desk Manager on Feb 6, 2023
We are sorry you didn't get to stay here with us at the Quality Inn & Suites. We hope to see you at a future date!

8/10 Good

ri

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good and convenient to where I needed to be. There was a convention of some type and the people in it were very noisy that evening, slamming their room doors until 1-2 in the morning. Place seemed a little understaffed. The housekeeping staff was super friendly and attentive. Kudos to them.
Response from Barbara H on Dec 22, 2022
Thank you for taking the time to post a review for your stay. I am so sorry about the noise. We had a group of wrestlers that came in at approx. 1:30 am. We hope you will stay with us again.

10/10 Excellent

Delter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet and clean. Staff very polite and helpful.
Stayed 1 night in Dec 2022
Response from Barbara H on Dec 13, 2022
Thank you for taking the time to review the Quality Inn & Suites in Big Stone Gap,VA. We are happy to hear that you enjoyed your stay. We hope to see you again!