Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to Guggenheim

Posted Aug 23, 2014
Pros: The food in the hotel bar and restaurant was prepared and served to a good standard.
Cons: Some of the reception staff were curt. The room service staff had a pronounced difficulty in understanding English. Earlier restaurant opening time.
Location: On the river bank and very near to the Guggenheim Museum & Old Quarter.
Our stay coincided with the annual August festival of Aste Nagusia which is OK if you like to party from 6pm to 6am but tricky when you want some peace and quiet. It appears that Basques eat after 8pm and it was very difficult to find a cooked meat, potatoes and vegetables type of meal beforehand. Salads abound but cooked vegetables are very difficult to track down. We loved the city streets being pressure hosed with orange scented water in the evening. Bilbao is easy to explore on foot and the African street vendors are not as intrusive as those in Italy.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Good sized room

Posted Jul 28, 2014
We had our 13 year old with us and the room accommodated us all well. The food in the restaurant at night was pretty awful and none of us liked our meal. Breakfast was ok. I'm sure there are nicer places to stay and I probably wouldn't return either to the hotel or Bilbao itself. It was nice the hotel was within walking distance of the river and very pleasant area around the museum. Once we got up to the top of the museum area we realised it was probably the place to stay
5 out of 5
Recommended
for Couples
by A verified traveler

Good location, modern hotel

Posted Jul 27, 2014
Good location with short walk to Guggenheim and old town along river, modern, clean and comfortable hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok/Boston

Hotel with very clean bedding, excellent location

Posted Jul 24, 2014
Pros: As described above. Front office staff are very helpful. Nice service in hotel restaurant.
Cons: Add one more panel between the mirror and the shower wall to create a corner of privacy.
Location: Bilbao Old Town. Guggenheim Museum, Museum of fine Arts to give more attention to the Basque artists. Enjoy walking along the river.
I always treasure good location of hotels. My husband and I enjoyed easy walks to old town Bilbao as well as the museums. The bed and bedding gears are excellent. Sheets are neatly pressed. Set lunches and dinner are convenient for us and they are delicious too.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2014
We stayed at this hotel while visiting Bilbao to see the museum. It was fine, and convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel centrally located

Posted Jul 21, 2014
Location: Guggenheim 15 minutes walk away also old town
Excellent staff and facilities with all attractions within walking distance
3 out of 5
by A verified traveler

Comfortable, modern hotel

Posted Jul 14, 2014
Pros: Comfortable, large rooms with very comfy beds.
Cons: The bar and restaurant should be more accommodating.
Location: It's about 10 minutes from the Bilbao Guggenheim, and another 10 the other way to the old town.
The Bilbao Nervion looks modern and the room I was in was very comfortable with all mod cons. The staff were friendly enough at the counter. But I was let down by the rudeness of the bar manager, and the restaurant was pretty awful. The menu and quality was very standard and there's no atmosphere at all. Toughest was having to wait until 8.00pm to have a meal. This is standard for Spanish time but for weary travellers unsuitable and most restaurants are more accommodating.
5 out of 5
Recommended
for Families
by Janice from Canada

Great location

Posted Jun 15, 2014 on Hotels.com
We loved this city and our hotel us perfect. The breakfast was the best yet after five weeks in Spain!
5 out of 5
Recommended
for Everyone
by veronica from Singapore

Great hotel by the Nervion River

Posted Jun 12, 2014
Pros: Very good buffet breakfast spread and comfortable bed
Location: Convenient peaceful location. We were able to walk everywhere to Guggenheim museum, old city, etc.
Highly recommended for it's good location, nice designer lobby lounge to chill, good buffet breakfast spread (wide selection) and super comfy beds.
1 out of 5
by MK from california

Would never go back

Posted Jun 9, 2014
Pros: Nice location
Where do I start? The self service hotel lot is full so I'm directed to a city lot two blocks away? The indifferent front desk staff? The hair on the bathroom floor? Or the thermostat in the room that is fixed within a set range and never cools the room? Avoid this hotel.