Ratings based on 319 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Amsterdam

Fijn hotel midden in de stad.

Posted Mar 17, 2015
Pros: Op loopafstand van alles vonden we dit hotel. Prachtig ontbijtbuffet met over-all goed en vriendelijk personeel.
Bilbao is een heerlijke stad om rond te zwerven, hier en daar te stoppen om een klein hapje en drankje te nemen en vervolgens weer door te gaan. Het Museum van de Schone Kunsten was voor ons het hoogtepunt, het Guggenheim Museum is op zichzelf spectaculair, maar de kunst te veel op effectbejag naar onze smaak.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Beautiful hotel

Posted Mar 15, 2015
Beautiful hotel, good value, great location. I would stay again. The only confusing thing was parking. It looks like a sidewalk in front of the hotel but you can pull up right at the front door to check in. They have parking for around $40 a day. You can also park on the streetf for free on weekends. We found street parking about 3 blocks away.
4 out of 5
Recommended
for Everyone
by A verified traveler

Local charm, old fashioned, attentive staff

Posted Feb 23, 2015
Good central location, hotel a bit dated but certainly clean and comfortable, large rooms. Very professional, attentive staff, great food.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Feb 15, 2015
Great comfort but paper thin walls. Overall very pleasant
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel in downtown area

Posted Feb 14, 2015
Pros: Hall and rooms
Cons: breakfast area
Location: Guggenheim museum, Maritime museum, river side, walking along the streets...
To be an historical building adds to its personality
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Den Haag

prachtig hotel

Posted Jan 27, 2015
Pros: vriendelijk personeel , goed restaurant
Cons: water koker op de kamer
alles is op loopafstand te belopen , zowel de musea als de oude stad !
4 out of 5
Recommended
for Everyone
by A verified traveler

Estancia en hotel Carlton

Posted Jan 26, 2015
Pros: El desayuno más que excelente, 11/10 sin dudarlo.
Cons: El cuarto de baño poco utilitario, pequeño e incómodo.
Location: Ubicación excelente.
Una experiencia buena, aunque no es un cinco estrellas. Ubicación excelente, en la mejor zona de Bilbao. Esperábamos más, aunque el desayuno tapó todos los agujeros que encontramos, que no son muchos. Volveríamos.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom buegos

centrico, buenos accesos

Posted Jan 12, 2015
Pros: lujo
Location: en el centro de bilbao, a cinco minutos andando de todo
recomendable para escapada de finde cerca de museos, zonas de paseo
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Dec 20, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by AITORfrom Pamplona

Excelente servicio y stuacion inmejorable

Posted Dec 10, 2014 on Hotels.com
La localización es perfecta, cerca de las zonas de ocio ( Indautxu, parque, museos, bares, etc.)