Ratings based on 80 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby Laurence from Yorkshire
Absolutley finePosted Feb 2, 2014
Pros: Central location
"Free" internet is very slow - it you are going on business you will likley need to pay for the faster service. Also, they do not have irons available so if you need to iron an item such as a work shirt like I did, you have to pay them €7.
for Everyoneby A verified traveler
Just a great place to stay!Posted Oct 21, 2013
Pros: Location, friendly staff and very comfortable!
Location: Walking distance to everything in town including some of the best tapas in Spain!!
Efficient and friendly staff ready to assist at all times. And a great breakfast.....
for Getaway With Friendsby PavRao from Manchester , uk
A business hotel , not great for leisurePosted Oct 6, 2013 on Hotels.com
Stayed here at the end of our trip to Spain. Here for the Guggenheim. In terms of the museum it's about 15 minutes away by walk, a staright road. It's also about 15minutes walk from the bus station, a straight walk. But it's in an almost residential neighbourhood and none of the rated places to eat are closeby hence had to tracker a bit far to eat something good. If you do stay here there are some good shopping areas on 10 minutes either side by walk. We were given a room in the older part which was clean and seemed good but even though it was October it got a it hot and the AC was hardly working, the housekeeping did come late at night to check it and agreed it wasn't working upto scratch but he couldn't move us anywhere else and neither could they give us a fan, hence it was very disappointing. Id overall say , stay here if on a business trip but not when you are there to relax and have a holiday.
for Everyoneby NG13 from UK
Nice hotel, decent locationPosted Sep 29, 2013
Pros: Spacious room, good value, quiet at night
Cons: Rooms could do with updating - bathroom was a bit tired
Location: There isn't a lot of interest in the immediate area but the metro is only a few minutes away and the museums and old town are within walking distance
Positive overall - we spent very little time in the hotel but the rooms were spacious, we had no problem with noise and staff were friendly enough
by Nancy from Australia
A well placed hotel in need of repair.Posted Sep 8, 2013
Pros: It was helpful to have on site parking and the location was good.
Cons: Improvements to the things listed above would be recommended
Location: 15 mins walk to the Guggenheim and to the old town.
In our first room the air conditioning control started hissing and dripping water on the carpet. Someone came to look at it but in the end it stopped working. So we changed rooms, but the fridge wasn't working in the second room. It was a very hot day so we needed both air con and the fridge. They moved us again, unfortunately without any help moving our bags. This time they upgraded us into a much better room. In this room the safe didn't work, but this was soon resolved. In each room the furniture was damaged in some way. it all seemed tired and old. Overall, the staff were helpful, but the hotel would not be rated 4 stars if in Australia.
for Familiesby RDH from Cheshire
All fine except the Wi-FiPosted Aug 26, 2013 on Hotels.com
Wi-Fi was free but restricted and so I couldn't get emails on Outlook. Reception was very helpful and arranged for our car to be parked in the underground car park which is quite small...first come, first served.
for Business Travelersby Ben from East Sussex, UK
Overall a good hotelPosted Jul 28, 2013
Very happy overall. The restaurant was a little disapointing.
for Familiesby Everton girl from Rochdale
Good hotelPosted Jul 11, 2013 on Hotels.com
Room 204 clean & comfortable. Hotel good position for Metro,Guggenheim and cafe bars.
for Everyoneby Jorge and Magda from Miami
Very nice hotel in a quiet place, in the City...Posted Jul 2, 2013
Pros: Is a great hotel in Bilbao close to the City Centre
Cons: The quality of the towels for example...
Location: Close to the most importants attractions of the city,Museums and tours...
Great three days in this hotel with a wonderful staff, very spacious room and special lobby barwith a helpful attention....
for Everyoneby A verified traveler
great hotel, excellent location, friendly staffPosted Jul 2, 2013
Pros: cleanliness and size of room. location was great too.
Cons: wifi passwords change every 24 hours
Location: great central location could walk to most places from here
great hotel, great location, staff were very useful. Our room was clean and spacious loved the double sinks. would of preferred a wifi password for the entirety of the stay, changing every 24 hours was a bit of an inconvenience. would definitely recommend this hotel to everyone.