“September 2007 2-night stay”

We were very pleased. We were able to get into our room by noon. The staff was extremely accommodating. They gave good directions and good restaurant recommendations. We were especially pleased by how close it was to all we wanted to see. The parking arrangements went smoothly, although the garage is a bit difficult to get to, despite directions. Best not to have a large vehicle because of the tight quarters. Breakfast buffet was good. Finally, we had some intial difficulties with arrangements, not the fault of the hotel, but they always responded by e-mail quickly and helpfully.

“very impressed”

Would recommend it.

“This hotel is a very good choice.”

It is cheap, safe and close to many interesting places.

“Good choice”

Hotel was in perfect location about midway between the old town and the Guggenheim museum...we walked everywhere. Staff was pleasant and helpful. Parking under the hotel was Euro 18/day, but worth it. Be sure to reserve parking ahead of time. Having breakfast included was great, and nice variety for a European hotel.

“Just what I wanted”

I chose this hotel from Internet reviews, and I was glad I did. Wanted and got quiet room, good location, excellent price, courteous helpful staff, great breakfast buffet. Beautiful bathroom with lots of towels. Other places have more charm, but I was looking for value and the other qualities mentioned above. Note: there's a music club nearly next door, so if you want a quiet room, ask for one in the back of the hotel.

“Good Value Hotel”

Very good hotel for the discounted price paid

“Great but hard to find”

We were very pleased with this hotel--the location is great--walking distance to the museum--but if you are coming in after dark, make sure you have excellent directions. Even with the hotel helping us, we had trouble, especially as the roads turn, win, and change levels by the river, as well as being mostly one-way, which their map doesn't show.

“Great Place in the Heart of Madrd”

This hotel was in a perfect location, central to many metro stops. The hotel itself was very nice and the room was lovely. I don't know if it was consistent with many of the rooms, but both the stand-up shower and the bath leaked water all over the floor. We were fortunate to have a courtyard room, so it kept much of the city noise to a minimum. If you were to get an outside room, although it might be noisy, on the higher floors the view is spectacular.

“Great place and location”

Very good service, quiet place in the center of Bilbao. Clean room and beautiful bathroom.

“Bathroom”

There was no shower gel in the bathroom for 3 days - during our entire stay - however we requested front desk for a refill. Other than that the hotel was fine.