Ratings based on 296 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
89% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Madrid, Spain

Good location, but dated and strange interior

Posted Apr 6, 2015
Sheets oddly splayed on the hallway floors, rooms dark and a big dingy. Overall, it was fine. The location is perfect, super-close to everything you want in the Casco Viejo (mainly pintxos). But barely utilitarian. Even if it was clean, it didn't feel clean because it was so dark.
2 out of 5
by A verified travelerfrom Asheville, NC

Not enjoyable

Posted Feb 13, 2015
Pros: The location.
Cons: The heating system, electrical system, shower system, and internet.
Location: Easy to walk to places for dinner and loved seeing the G. Museum.
No parking...had to pay $18 Euros for overnight parking in a garage and drag your luggage to and from the hotel. No internet, no electricity, no heat. Shower is equipped with jets and a pad of buttons, but nothing works on it. We woke up in the morning needing to get to the airport by 5 a.m. freezing and in the dark and not able to make contact with family due to no internet. Stressful stay when on a time crunch to have things not working. They call it a high tech hotel. Nothing about it is high tech.
3 out of 5
by A verified traveler

Altes Hotel in superzentraler Lage

Posted Jan 20, 2015
Pros: Zentrale Lage
Cons: Expedia-Reise-Experten entsenden, die sich vor Ort erkundigen, ob tatsächlich die angegebene Sterne-Kategorie und Hotelbeschreibung/Bilder passt.
Das Hotel liegt mitten im Zentrum und ist ein idealer Ausgangspunkt um zu Fuß oder Bus oder Metro die Stadt zu erkunden. Aber das ist auch schon alles. Das Hotelzimmer ist schon sehr abgewohnt (alte Möbel). Jedoch wurden die Zimmer täglich gereinigt, Im Zimmer hat es immer wieder nach Abfluss gerochen, weil das Bad/WC eine "Schwingtüre" hatte und kein Abluftventilator installiert war. Der Wasserhahn am Waschbecken war nicht fest montiert und deshalb wackelig und in der Duschkabine war in den Fugen Schimmel.
5 out of 5
Recommended
for Families
by Lizeth

This traveler left a rating score only Posted Jan 11, 2015 on Hotels.com
3 out of 5
Recommended
for Couples
by Sarafrom caceres

Muy bien situado pero muchísimo ruido

Posted Dec 28, 2014 on Hotels.com
El hotel esta muy bien situado justo en el centro de la ciudad.El precio es bajo pero en la habitación se escucha todo como si los vecinos estuvieran en tu propia habitación, desde las manillas de las puertas al abrirse hasta los crujidos de la madera de las escaleras.El desayuno es un buffet, pero sin embargo la variedad es un pelin escasa. Si lo que estas buscando es donde pasar la noche en un lugar céntrico y barato, esta es una buena opción. Si lo que buscas es relajarte y descansar un fin de semana en Bilbao, creo que no es la mejor opción.
3 out of 5
by A verified travelerfrom Vilafranca del Penedes

Hotel bien situado, frente el Teatro Arriaga

Posted Dec 19, 2014
Pros: La decoracion y restauracion de la escalera.
Cons: El Baño y el mantenimiento.
Location: Inmejorable
Hotel antiguo remodelado con espacios muy justos i algunas deficiencias.La habitacion triple es incomoda.El baño bastante mal.Conpensa la situacion y el encanto por típico.
3 out of 5
Recommended
for Couples
by evrenfrom İstanbul

Good location but no comfort

Posted Dec 17, 2014 on Hotels.com
Excellent location but TV channels were not working. Very bored in a small room without entertainment and changed the hotel next day.
5 out of 5
by Matt Fagefrom New Zealand - Wellington

Posted Dec 3, 2014
Pros: Location near metro very close to resturants and bars
Cons: Can be a bit noisy at night if room is facing the street
Location: Perfect
Facilities: Nice ; Value: Economical;
4 out of 5
Recommended
for Families
by Roberto

This traveler left a rating score only Posted Dec 2, 2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Venezia

comoda posizione x trasporti

Posted Nov 18, 2014
Pros: la posizione
Cons: manutenzione generale
Location: ottima posizione
manutenzione dell'immobile carente, lampadina rotta chiesta sostituzione, poi risultava rotta la presa che non è stata cambiata, per spegnere la lampada dovevo svitarla.