Ratings based on 508 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Nice hotel in the suburbs of Boston.

Posted Apr 27, 2015
Cons: The breakfast should be improved, it's not good at all.
It was really nice staying there. The suit was excellent and their staff was incredibly helpful. The breakfast was OK. The only downside we noticed is that the nearest train station is around half an hour drive away, so if anyone looking to explore the city keep in mind that this place is far from Boston downtown. It's better to drive to the nearest Alewife train station, park there and take the train.
Comment from Hotel Management
Apr 30, 2015 by Amelia K, Hotel Management
Thank you for the great review of our hotel and of the wonderful customer service that we provide. We take great pride in not only meeting, but exceeding guest expectations creating lasting impressions. We looking forward to welcoming you home again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Comfortable and Close to Attractions

Posted Apr 14, 2015
Pros: Comfortable and great value for the money.
Cons: More preparing with the breakfast hours. Better directions to get to the hotel.
Location: Mall nearby.
Check in was easy. Employees were friendly. Our suite was clean and comfortable. We used the business center and the hot tub, no issues. Not the easiest place to find, gps directions took us to the wrong location. Breakfast (hot and cold) was good but they ran out of hot food on Sunday. Overall a nice place to stay while on vacation visiting Boston.
Comment from Hotel Management
Apr 30, 2015 by Amelia K, Hotel Management
Thank you for staying with us at the Homewood Suites Billerica. I am happy to hear that overall you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Received more than expected

Posted Apr 14, 2015
For the price I was not expecting the amenities received. I reserved a 1 bed king and there was a couch and side chair with a tv in one room and another tv in the room with the bed. There was also a small kitchen area with a full sized refrigerator. Had I needed the room for a week it would have been very convienent, but I was only staying the night. Shower was standard, nothing special about it. My only complaint would be that the heating system in the room was awfully noisy and looked unattractive as well. It was a vertical metal contraption in the corner of the room. Every time it came on it made a loud noise. Breakfast was okay, could have provided a larger variety.
Comment from Hotel Management
Apr 30, 2015 by AmeliaK, Hotel Management
Thank you for staying with us at the Homewood Suites Billerica. I am happy to hear that overall you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
Great experience. Pull out couch could be a bit better for kids and the breakfast menu could be better as well. Given the price though, excellent value.
Comment from Hotel Management
Apr 30, 2015 by Amelia K, Hotel Management
Thank you for staying with us at the Homewood Suites Billerica. I am happy to hear that overall you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Long Island, NY

Nice hotel

Posted Mar 23, 2015
This was my third visit but not the last. Keep the good work.
Comment from Hotel Management
Mar 25, 2015 by AmeliaK, Hotel Management
Thank you for taking a moment to share your experience and for your continued loyalty. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Value

Posted Feb 17, 2015
Pros: Amenities, room size, location, service all great!
Cons: Heating system could be tweaked to warm room quicker.
Location: Everything is within a ten minute drive.
Outstanding hotel, great amenities, clean rooms and good service, even during a blizzard.
Comment from Hotel Management
Mar 6, 2015 by AmeliaK, Hotel Management
Thank you for thanking the time to share your feedback about your recent visit. I am delighted that you enjoyed stay with us. We hope to host you again soon and hopefully without a blizzard the next go-around. All the best.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Value

Posted Feb 17, 2015
Pros: Amenities, room size, value
Cons: Heating system could be tweaked to warm room quicker.
Location: Everything we needed and wanted is within a 10 minute drive.
We ended up snowed in and had to stay an additional night. The hotel is well kept, maintained and the amenities are top notch. Great staff and the snow removal in the middle of a blizzard was outstanding.
Comment from Hotel Management
Mar 6, 2015 by AmeliaK, Hotel Management
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We are excited to welcome you again soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom c maine

Had a great experience! Suite was nice. Nice staff

Posted Feb 2, 2015
Staff was very nice and accommodating! Kids loved the pool and room. Breakfast was yummy!
Comment from Hotel Management
Mar 6, 2015 by AmeliaK, Hotel Management
I am happy that you and your family had a great time at our hotel. It is a great escape for the kids during the winter months. We hope to host you again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great place for the price, cant be beat!

Posted Feb 2, 2015 on Hotels.com
Great place, good breakfast
Comment from Hotel Management
May 2, 2015 by AmeliaK, Hotel Management
I wanted to say thanks for your recent stay and for taking the time to share your feedback. I hope you felt at home. We can’t wait to welcome you back again soon!
Comment from Hotel Management
May 2, 2015 by AmeliaK, Hotel Management
Thank you for sharing your wonderful feedback about your stay. I am delighted that we were able to provide you with a great place to sleep and a good breakfast to start your day.
4 out of 5
Recommended
for Families
by A verified traveler

Staycation

Posted Jan 6, 2015 on Hotels.com
Hotel condition was good. Room and indoor pool was good 2 television was nice to have. Breakfast can be improved upon by having fresh and hot choices. Would come back.