Ratings based on 369 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kent. England

Fantastic staff who were always happy to help...

Posted Apr 16, 2015
Great staff always happy to help and especially fantastic when our bathroom started to flood following a problem with the toilet... Within 10mins we had been moved to a new room and staff were there with machines soaking up water... Great stay overall and will be back when we visit again later in the year,
5 out of 5
Recommended
for Everyone
by A verified traveler

Location Location Location

Posted Apr 11, 2015
Great downtown location! Great resteraunts and bar very close. Great breakfast at Montana Sky. Great place to stay in Billings!
3 out of 5
by A verified traveler

Maid service was less than remarkable.

Posted Apr 9, 2015
My room was not cleaned the first night and the second day the toiletries were not refreshed. The room was never completely remade to.look like it was upon arriving. I would not recommend upgrading to the executive level, as there was not any noticeable difference. In fact the standard bathrooms were nicer.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Powell, Wyoming

Nice and comfortable.

Posted Mar 30, 2015
Pros: Good location for downtown attactions. Parking very good too.
Location: See above
Very good. The ameneties were very nice. Nice staff. Very clean and comfortable.
2 out of 5
by A verified travelerfrom bozeman

not good

Posted Mar 30, 2015
You can hear the guests next door yawn the walls are so thin...if you don't mind hearing the neighbor snort burp toss and turn and grunt and fart no worries...Still trying to figure out why we were placed right on too of another guest when there was other rooms, floors available. Stay at the Northern, much better!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montana

attentive staff

Posted Mar 2, 2015
Pros: location - parking (undercover) - room service - airport shuttle
Cons: I'm so glad the city of Billings got the trains to quit whistling through town - that is an awesome improvement.
I've stayed many times at the Crowne Plaza in Billings. This time I felt like the staff was especially attentive. Of course that may have been that we looked like we needed attention - exhausted after a long day of travel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Pros: Over all Room style and cleanliness, Breakfast on the 20th floor, Starbucks on the first floor.
Cons: Parking for current guests in front of the hotel. They said buses were coming in & needed the parking for them. Buses never showed up in the 4 day
Location: Walking distance to all things down town
Traveled to Billings via Air, used Hertz rental stayed@ Crowne Plz. In town for business
2 out of 5
by A verified travelerfrom Dallas, Tx

Not Worthy Of The Crown Plaza Name

Posted Mar 2, 2015
Accessing the hotel was difficult. Parking was down the street. A sweet in room delivery for my bday, ordered by a friend long distance resulted instale cake, bad strawberries, and cheap champagne being delivered to the outdated hotel room. Front desk staff was clueless and seemingly uninterested in turning the dissatisfaction around. A good GM should be brought in to clean this place up and make it more accommodating for guests.
5 out of 5
Recommended
for Couples
by A verified traveler

great place to stay

Posted Jan 19, 2015 on Hotels.com
Beautiful room. Very friendly staff. Everything we needed for an extended stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

No pool=No fun

Posted Jan 15, 2015
I wish there was a pool. But it's a very high class hotel and very clean and nice...but need more activities other then a gym.