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Reviews of Fairfield Inn & Suites Billings

2.5 out of 5
Fairfield Inn & Suites Billings
2026 Overland Avenue, Billings, MT

Reviews

8.2

Very Good

Rating 10 - Excellent. 289 out of 710 reviews" "
Rating 8 - Good. 249 out of 710 reviews" "
Rating 6 - Okay. 102 out of 710 reviews" "
Rating 4 - Poor. 50 out of 710 reviews" "
Rating 2 - Terrible. 20 out of 710 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Robert

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Ray

Traveled with family
Liked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Duane

Stayed 1 night in Jan 2024

2/10 Terrible

Zairia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was discusting, when I emailed the property about the several issues, they told me they cant reimburse me because it was booked through Expedia. Even the shampoo bottle which was ripped off the wall, was covered in soap on the pump, the tub was unclean, and no drain stopper for a bath, the desk was elevevated with wooden shimmys, there was some slimey looking goo smudged on the refrigerater, microwave and bathroom door. The hotel was very outdated and the room was filty. I offered to submit photos to the hotel but they didnt even ask for them.
Stayed 1 night in Jan 2024

6/10 Okay

Marion

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

David, Helena

Liked: Cleanliness, staff & service, property conditions & facilities
No internet
Stayed 1 night in Oct 2023

6/10 Okay

Darryl

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Book somewhere else
Really poor hotel the condition isn’t good like things are falling apart this photo is one small example
Falling apart
Stayed 1 night in Oct 2023

10/10 Excellent

James L

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Aug 2023

2/10 Terrible

LAURA M

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is NOT at the level of other Fairfield Inn & Suites by Marriott. Hallways and stairs were worn and musty. Room was refurbished, but didn't appear new. AC unit was old noisy wall window unit. Pool was under long term renovation. Staff was overworked and unfriendly. Staff said that they recently became a Field Marriott hotel, about last Nov 2022. We just completed 7 nights at 4 different Fairfield Inn & Suites by Marriott and the other 3 were top quality for this chain, Marriott group, and price point. In previous years we stayed at 2 of the Field Marriott hotels and their quality was good. This one was a huge disappointment. Definitely we now do not trust Marriott and the Fairfield chain of hotels. A written apology, relabeling of this hotel and a refund are in order.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Paul

Stayed 1 night in Jun 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went well thank you
Stayed 1 night in Jun 2023

4/10 Poor

Greg

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Melissa A.

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

8/10 Good

Burdell, crosby

Traveled with family
Liked: Cleanliness, staff & service
Hotel was clean, just older hotel. Close to railroad tracks.
Stayed 2 nights in May 2023

10/10 Excellent

Scott

Stayed 1 night in Apr 2023

4/10 Poor

Mallori

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Cassie

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I didn’t like that the elevator was slow and kind of scary. The hotel seemed very run down.
Stayed 1 night in Apr 2023

10/10 Excellent

Grace

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

Marilee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

William

Stayed 2 nights in Mar 2023

8/10 Good

Erik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was over too early on a Sunday
Stayed 1 night in Mar 2023

10/10 Excellent

Verna

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2023

4/10 Poor

Jessi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Building is poorly maintained. (Pool was closed due to lack of maintenance, according to thr sign on the door.) Key cards did not always works and required significant "fiddling". Water did not get as hot as I would have liked (but thats a personal preference.) Housekeeping staff definitely does not get in corners or wipe walls and doors, ever. (If you're a germophobe DO NOT stay here.) We had to run to the front desk to restock our own room with toiletries prior to showereing. The room was relatively cheap ($117/night for a double queen) but having stayed I'm not sure it was worth that.
Stayed 2 nights in Mar 2023

6/10 Okay

RANDY

Traveled with family
Liked: Cleanliness
We booked at this property because it was 2 adults and 3 children, and it showed our room was a double queen room with a pullout sofa sleeper. When we checked into room there was no sofa sleeper. I went to front desk and informed them I had the wrong room. They informed me that they do not have double queens with a pull out sofa, only kings (on the entire property, like it’s not even an option). They did give us a roll away. But getting a refund and booking elsewhere was not an option given to us, even though the property was misrepresented online. And the pool is “out of service for renovations” though it was not stated online either. It’s just shut down.
Stayed 1 night in Mar 2023

4/10 Poor

Kelsey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not up to Fairfield standards
The bathroom had hair on the floor, the shampoo bottle had broken off the wall and left in tub, furniture had shim sticking way out and appeared to have water damage. The only redeeming quality was the friendly attendant. Very disappointing for a Fairfield….
Stayed 1 night in Mar 2023

10/10 Excellent

Baerbel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Old, outdated, broken fixtures-needs refurb badly
This hotel is in bad need of refurbishment, the single pane windows were covered in mold, the bathtub plug was completely broken off, so no way to take a bath. They were charging over $200 a night, the pool/hot tub area was closed and the rooms are extremely basic, zero frills so I definitely felt like there was no value for that price
Stayed 3 nights in Mar 2023

4/10 Poor

Tony

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was nice and the common area was clean. The room was very tired. The cabinet the tv was on was tilted so the drawers would not stay closed. The toilet seat was broken. The bathroom vanity was not very clean. The linens were good and clean.

10/10 Excellent

Lynnette

Stayed 1 night in Jan 2023

10/10 Excellent

Cassie

Stayed 1 night in Jan 2023

10/10 Excellent

Greggory, Sheridan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and close to everything that we need ...comfortable and clean...
Stayed 1 night in Jan 2023

8/10 Good

Gordon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Interstate.

4/10 Poor

Crystal

Traveled with partner
Disliked: Cleanliness, amenities
When we walked into our room, it was literally almost 100 degrees. It took us 4 hours to get the heat down as it would kick on blowing straight heat automatically within minutes. I am almost positive we were the only residents of the inn that night. We just needed a place to sleep after shopping all day and not wanting to drive home so late but didn’t expect to have that experience.

8/10 Good

Myra

Stayed 1 night in Dec 2022

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the staff was helpful, and I enjoyed my stay!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Honest Evaluation
The people were so friendly and nice. Bed was VERY uncomfortable! My back is now killing me! I wish I would have known the pool and hot tub were closed. Breakfast was okay.
Stayed 2 nights in Dec 2022

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
This is a decent place to stay in an area with plenty of dining options. The room was clean and staff was efficient. I will stay here again.

10/10 Excellent

Scott

Stayed 1 night in Nov 2022

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2022

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff was very friendly. Would stay there again.
Stayed 1 night in Jul 2022

4/10 Poor

Matthew

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Find another hotel!
This place is a dump!!!! Mold in bathroom, outdated, stains on blackets just pure nasty!!! The employees are great!
Stayed 1 night in Jul 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Jul 2022