Indoor pool, open 9:00 AM to 8:00 PM, sun loungers

Reviews of Ramada by Wyndham Diamondhead I-10/Gulfport

2.5 out of 5
Ramada by Wyndham Diamondhead I-10/Gulfport
103 Live Oak Drive, I-10 and Exit 16 (behind Dairy Queen), Diamondhead, MS

Reviews

7.8

Good

Rating 10 - Excellent. 53 out of 118 reviews" "
Rating 8 - Good. 27 out of 118 reviews" "
Rating 6 - Okay. 20 out of 118 reviews" "
Rating 4 - Poor. 8 out of 118 reviews" "
Rating 2 - Terrible. 10 out of 118 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kimberly

Stayed 1 night in Apr 2024

8/10 Good

Kendra

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room. Beds weren’t that comfy. Convenient parking right outside. Breakfast had good options. The pool looked really nice, but didn’t get a chance to go.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Kendra,Thank you for your feedback! We're glad to hear you appreciated the spaciousness of your room and the convenience of parking. We apologize if the beds didn't meet your expectations, and we'll certainly take note of your feedback. It's great to know you enjoyed the breakfast options. Hopefully, next time you stay with us, you'll have the opportunity to experience our pool as well. We look forward to welcoming you back soon!Sincerely, Hotel Manager

4/10 Poor

Amanda

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool to cold and hot not warm. Staff is not friendly
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Amanda,We apologize for the inconvenience you experienced with the pool temperature and for any interactions with staff that did not meet your expectations. We will address these concerns promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

6/10 Okay

Lorri

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hot water runs out mid shower. Newer updates- pool area smells musty and very dingy. Not worth the price paid
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Lorri,We're truly sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are important to us, and it's disappointing to learn that we fell short of your expectations. We apologize for the inconvenience caused by the hot water running out and the condition of our pool area. We'll work diligently to address these issues promptly.Sincerely, Hotel Manager

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Love that the dogs were welcome. Easy and pleasant check in
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 21, 2024
Dear Shannon,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Good

frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was clean and organized. Not a lot of people.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 21, 2024
Dear frank,Thank you for your wonderful feedback. We're pleased to hear that you found our hotel area clean, organized, and not overly crowded. Creating a peaceful and comfortable environment for our guests is important to us, and we're glad that you had a positive experience in that regard. We hope to have the opportunity to welcome you back in the futureSincerely, Hotel Manager

4/10 Poor

Lisa

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Lisa,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Wolfgang

Liked: Cleanliness
Disliked: Property conditions & facilities
Overprised older building, no elevators, no noise reduction windows and doors directly next to the interstate. Also room to room noise not up to date.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Wolfgang,We're truly sorry to hear about your disappointing experience. Your feedback regarding the pricing, lack of elevators, noise from the interstate, and room soundproofing is deeply concerning. We understand the importance of a comfortable and peaceful stay for our guests, and it's clear we fell short of meeting your expectations. Your comments will be shared with our team for immediate review and action. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Tamia

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Tamia,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

Shawna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property worked out great for us going from Texas to Florida. We decided it was the perfect stopping point, so we booked it for our stay on the way back too. We stayed in an inside room and it was clean and quiet. There are food options nearby that you could walk to if you wanted.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Shawna,Thank you for your great feedback. We're thrilled to hear that our property served as the perfect stopping point for your trip from Texas to Florida and that you found it suitable for your return journey as well! Clean and quiet accommodations are our priority, and we're glad you enjoyed your stay in the inside room. It's great to know that our convenient location near food options added to your experience. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

2/10 Terrible

Haylee

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible all around!
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Haylee,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I really enjoyed our stay. The room was very clean and the front desk staff were very friendly and helpful. My kids loved the indoor pool, it was definitely a highlight. I really had an overall great experience and would definitely stay again
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Michelle,Thank you for taking the time to share your positive experience! We're thrilled to hear that you and your kids enjoyed your stay, found the room clean, and encountered friendly and helpful front desk staff. It's wonderful that the indoor pool was a highlight for your kids. We appreciate your kind words and look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

shirley A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is dated though clean and in good repair. The room was clean including the bath/shower area with recent updates. Bed comfortable. Well worth the cost.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear shirley A,Thank you for your honest feedback! It's wonderful to hear that despite the dated appearance of the property, you found it clean, well-maintained, and with recent updates in the room. A comfortable bed and good value for the cost are important aspects, and we're pleased to have met your expectations. Your satisfaction is our priority, and we look forward to hosting you again in the future!Sincerely, Hotel Manager

8/10 Good

Gwen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was reasonable. Staff was very nice, rooms very clean, pool was FREEZING! The indoor pool was the reason I choose this hotel and the kids were so cold that they only stayed in it for a few minutes.I would still recommend this hotel because overall it was a very nice place to stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Gwen,Thank you for your kind words and feedback! We're delighted to hear that you found our staff very nice, the rooms clean, and the price reasonable. We apologize for any inconvenience caused by the temperature of the pool. Your recommendation means a lot to us, and we're glad you had an overall positive experience. We'll work to address the pool temperature issue to ensure a more enjoyable stay for future guests. We hope to welcome you back soon!Sincerely, Hotel Manager

6/10 Okay

Nedra

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
It was ok I ask for a hair dye but don't get it My WiFi was out for a minute I had a accident on the bed and almost don't get my deposit back
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Nedra,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We'll make sure to address the concerns about the hair dye and WiFi to enhance our service. We understand accidents happen, and we appreciate your understanding. We hope to improve and provide a more satisfying experience for you in the future.Sincerely, Hotel Manager

8/10 Good

Duane, Wyoming

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and the staff are very friendly
Stayed 6 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Duane,Thank you for your great feedback. We're delighted to hear you enjoyed our prime location and experienced friendly service from our staff. Your positive feedback is greatly appreciated, and we look forward to providing you with the same warmth and hospitality during your future visits. Sincerely, Hotel Manager

6/10 Okay

Steph, CLEVELAND HEIGHTS

Disliked: Staff & service, amenities
Anytime I see a sign saying “you only 15 minutes to decline a room” I’ll debate my choice of staying there again. Dingy, poor upkeep.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Steph,We apologize for any inconvenience or concern caused by the condition of our rooms. We appreciate your feedback, and it will be shared with our team to address the issues you mentioned. Our goal is to provide a comfortable and well-maintained environment for our guests, and we apologize for falling short in this instance. We value your input and will work to make the necessary improvements.Sincerely, Hotel Manager

2/10 Terrible

Kaylynne

Traveled with family and small children, Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Kaylynne,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is newly renovated. The staff was amazing .. complimentary breakfast was great. Good options. Couple fast food places nearby.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Ashley,Thank you for your wonderful feedback! We're delighted to hear that you found the newly renovated property to your liking and that the staff was amazing. It's great to know that you enjoyed the complimentary breakfast with a variety of options. We appreciate your feedback and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Appeared to be recently renovated and was clean and neat though the rooms were kind of spartan. Our room was on the back and highway noise was a bit of a nuisance but most of the rooms were away from highway noise. An excellent indoor pool and patio area. Hated the $100 we had to pay at check in for assurance though it is supposed to be reimbursed.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Nancy,Thank you for your kind feedback. We're glad to hear that you found the hotel to be recently renovated, clean, and neat. We apologize for any inconvenience caused by the highway noise, and we appreciate your understanding that most rooms are away from such disturbances. We're pleased that you enjoyed the excellent indoor pool and patio area. Regarding the 100 assurance payment, we understand your concern. If there are any issues or questions regarding the reimbursement, please don't hesitate to reach out to our front desk for clarification. We value your business and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Jose,We're sorry to hear that your experience did not meet your expectations. We would appreciate any specific feedback you could provide about your stay, as it will help us identify areas for improvement. Our goal is to ensure all our guests have a positive experience, and we apologize if we fell short in your case. We value your feedback and take it seriously.Sincerely, Hotel Manager

6/10 Okay

Jason

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Jason,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 Good

Shantelle

Traveled with family and small children
Liked: Cleanliness, staff & service
Room was clean. Beds and pillows were actually comfortable, which is usually a tough sell for me. The hot tub was nice and warm. However, we booked because we wanted an indoor pool to swim in February. I should have looked to see if the indoor pool was heated. It was not. Lesson learned for me. The biggest complaint I have is that the outside was in terrible shape. There was trash everywhere. Tbh when I pulled up I was scared about the shape of the room. But the inside was clean and definitely not what the outside shows. The breakfast was a plus.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Shantelle,Thank you for your kind feedback. We're pleased to hear that you found the room clean, beds comfortable, and enjoyed the hot tub. We apologize for any inconvenience regarding the unheated indoor pool and the external appearance of our property. Your feedback is valuable, and we are actively addressing these concerns to enhance our guests' overall experience. We're glad you appreciated the breakfast, and we hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Karla,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside rooms were awesome. The outside rooms need updateing. But all around yes I would stay every time we come.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Feb 12, 2024
Dear Traci,Thank you for your kind feedback! We're delighted to hear that you enjoyed the awesome A/C, liked your room, and found the front desk staff to be very nice. While we apologize for the inconvenience caused by loud neighbors, we appreciate your understanding that it was beyond our control. It's fantastic to know that you will stay with us again. We look forward to welcoming you back for another enjoyable and comfortable stay!Sincerely, Hotel Manager

10/10 Excellent

Michael, Picayune

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was the most amazing and unique thing in the area. Especially, during Mardi Gras. The price was great and the stay was pleasant.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Feb 10, 2024
Dear Michael,Thank you so much for your glowing feedback! We're thrilled to hear that you found our property to be the most amazing and unique in the area, especially during Mardi Gras. Providing a pleasant stay at a great price is what we strive for, and we're delighted that we could exceed your expectations. We wait to welcome you back for another fantastic stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Rachel

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay here! It was safe and comfortable. We loved that they offered outdoor entry for the dog friendly rooms and the non-pet friendly rooms were located inside facing the pool. The indoor pool was cold but the hot tub was large, comfortably heated and very private. The staff was wonderful, the breakfast was better than expected offering basic continental options as well as hot eggs and sausage and a waffle station. A quick walk through the parking lot got you to the local sports bar with great food and drink options at reasonable prices. We will definitely be back on our next trip through to New Orleans.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Feb 9, 2024
Dear Rachel,Thank you so much for your wonderful feedback. We are pleased that you would recommend this property and that you found our hotel to be a nice place to stay. I'm also glad that our hotel impressed you enough that you would stay with us again. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for the prices and good food. Can’t complain.
Response from Hotel Manager. on Jan 20, 2024
Dear Adriana,Thank you for your wonderful feedback. We're delighted to hear that you had a good stay and enjoyed the value for the price, along with good food. Your positive feedback is greatly appreciated. We look forward to welcoming you back for another enjoyable experience in the future. Sincerely, Hotel Manager

6/10 Okay

Vicki

Traveled with family
Disliked: Staff & service
They kept our Drivers license (so we had to drive without a license) and charged $100 deposit in spite of being paid for with credit card. Marginal. And there was hair in the sink.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear Vicki,We apologize for the inconvenience and concerns you experienced during your stay. It is not our standard practice to keep guests' driver's licenses, and we understand the importance of having proper identification. We will investigate this matter to ensure it does not happen again. Regarding the deposit, we acknowledge the discrepancy and will review our procedures to prevent such issues in the future. Additionally, we apologize for the cleanliness issue in the room, and we are taking steps to address this with our housekeeping team.Sincerely, Hotel Manager

8/10 Good

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear cheryl,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

6/10 Okay

Shayla, Jacksonville

Traveled with family
Liked: Cleanliness
The property was clean and well kept. The staff were watching us like hawks. The never said that you have to eat the breakfast in the breakfast area. You can’t take it back to your room. The $100 fee they hold upon check in. Still hasn’t been returned to me and it’s been 5 days after check out. Our shower head was broken and they came to fix it right away which was great.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Shayla,Right now, we have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. I'm sorry for any inconvenience.Sincerely, Hotel Manager

2/10 Terrible

Rodney, West Des Moines

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Rodney,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear James,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Michelle

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Michelle,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Mina

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great renovations. Thank you! Will book again
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 1, 2024
Dear Mina,Thank you for your wonderful feedback! We're delighted to hear that you had a great stay and enjoyed the renovations. Your appreciation means a lot to us. We look forward to welcoming you back for another enjoyable experience.Sincerely, Hotel Manager

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 1, 2024
Dear Leslie,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Steven

Traveled with family
Good price but get an interior room
Check in and out was easy. My issues are that the mattress was very uncomfortable and left my wife and I in a lot of pain in our backs and hips. I also heard they are trying to renovate the property but they had room inside the hotel as opposed to the exterior but they were mostly open but we're not options when we were booking. Due to that, the noise levels from the traffic and other patrons kept waking us up.
Stayed 4 nights in Dec 2023
Response from Hotel Manager. on Dec 28, 2023
Dear Steven,Thank you for your kind feedback. We're pleased to hear that the check-in and check-out process was smooth. However, we sincerely apologize for the discomfort caused by the mattress and the disturbances from the ongoing renovations and noise. Your insights are invaluable, and we will address these concerns promptly to enhance our guests' experiences. We appreciate your understanding and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 23, 2023
Dear David,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Kelsei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a decent place to rest your head for a night or two!
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 20, 2023
Dear Kelsei,Thank you for taking the time to share your feedback. We're pleased to hear that you found our place decent for a short stay. We appreciate your patronage and hope to welcome you again for another comfortable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Carolyn

Disliked: Staff & service, property conditions & facilities
Ramada inn
The hotel charged a fee for the dogs and a $100.00 deposit that was to be refunded at check out. It was not and we left the room in good condition as we are responsible pet owners and travel with our dogs and have never had an issue.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 13, 2023
Dear Carolyn,We apologize for the inconvenience you experienced with the pet fee and deposit. This doesn't align with our usual standards, and I understand your frustration. We'll investigate this matter promptly and ensure that any discrepancies are addressed. Please reach out to our front desk or management to expedite the resolution of the deposit refund. We appreciate your understanding and value your feedback as it helps us improve our services. Sincerely, Hotel Manager

8/10 Good

REBECCA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 11, 2023
Dear REBECCA,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 Poor

Hedda

Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The pet fees were MORE than the cost of the room.$25/pet is ridiculous. Why, The floor is vinyl, there's no carpet, can't imagine a chihuahua doing $25 worth of damage in 7hrs. , Expedia didn't do a good job of stating this in the description, it was hidden in the fine print.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Dec 6, 2023
Dear Hedda,We appreciate your feedback and understand your concern regarding the pet fees. We apologize for any inconvenience caused by the pricing, and we'll review our policies to ensure they are transparently communicated. Your point about the flooring and potential damage is well-noted, and we'll consider it for future adjustments. We hope to have the chance to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Jay, Gravois Mills

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a cheap convient stay. Needed to stop dor the evening and get out of the storms.TV reception went out a few times, satelitte but other than that it was a ok place. No elevators. Pool area needs a update.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 6, 2023
Dear Jay,Thank you for your kind feedback. We're glad to have provided you with a convenient and affordable stay during the storm. We apologize for any inconvenience you faced with the TV reception; we'll look into improving that aspect. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Paul H

Liked: Cleanliness, property conditions & facilities, room comfort
comfortable stay
Hotel has been upgraded. Definitely a deal for the area. Restaurant across the parking lot is a plus. Plenty of room to walk our dog
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Dec 1, 2023
Dear Paul H,Thank you for your kind words and are delighted to hear that you noticed the upgrades at our hotel. It's fantastic to know that you found it to be a great deal for the area. We're also pleased to hear that you enjoyed the convenience of having a restaurant nearby and the ample space for walking your dog. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness
The only positive was that the room was mostly clean and they were pet friendly. There was a fee of $25 per pet plus a $100 deposit that was not refunded. The shower had a leak which sprayed the ceiling and the paint was peeling on the door to the bathroom. My pets didn't destroy anything and the deposit should have been returned. In all my cheap room ended up costing me $247 for one night!
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Dec 1, 2023
Dear Mary,We sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback is crucial, and we regret that we fell short of your expectations. We apologize for the issues with the shower leak and peeling paint on the bathroom door. Additionally, we understand your concern regarding the pet deposit, and we will investigate the matter promptly. Your experience is not reflective of the standards we aim to maintain, and we appreciate your patience as we address these concerns. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Aram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 28, 2023
Dear Aram,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Helen, Washington

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only slept there for a few hours but good hotel for the price.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 23, 2023
Dear Helen,Thank you for choosing our hotel! We're glad to hear that you found the hotel to be good for the price, even if it was just for a few hours of rest. Your feedback is appreciated, and we hope to provide you with an equally positive experience during any future stays. Sincerely, Hotel Manager

8/10 Good

Duane

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Hotel Manager. on Nov 24, 2023
Dear Duane,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ask to stay on interior rooms . Weame late in the evening after a long drive , booked late , and didnt know that there were internal rooms and an indoor pool. The exterior rooms were quite noisey since you are right my car parking. Alarms and people talking, ect.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 20, 2023
Dear jodi,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Newly remodeled.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our hotel very clean and appreciated the recent renovations. Your satisfaction is important to us, and we're committed to providing a comfortable and welcoming environment for our guests. If there are any specific aspects of the remodel that you enjoyed or any additional feedback you'd like to share, please feel free to do so. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager