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Reviews of Harrah's Gulf Coast

4 out of 5
Harrah's Gulf Coast
280 Beach Boulevard, Biloxi, MS

Reviews

7.6

Good

Rating 10 - Excellent. 505 out of 1267 reviews" "
Rating 8 - Good. 286 out of 1267 reviews" "
Rating 6 - Okay. 212 out of 1267 reviews" "
Rating 4 - Poor. 128 out of 1267 reviews" "
Rating 2 - Terrible. 136 out of 1267 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

William

Traveled with partner
Liked: Staff & service, amenities
Windows we're not really clear. Not the cleanest rooms. The body wash was empty in our room. And the $20 room fee which should be part of the advertised price. Staffing was friendly and professional.
Stayed 3 nights in Apr 2024

8/10 Good

Todd

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HGC on Apr 19, 2024
Dear Todd, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Jazzalyn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from HGC on Apr 16, 2024
Dear Jazzalyn, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Amelia, Corpus Christi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Weird that my negative review has been made to be changed about 7 times now. This Harrah’s is awful, terrible customer service and the front desk doesn’t know what they’re doing. Never going back and I’d suggest avoiding using a third party to book there.
Stayed 1 night in Apr 2024
Response from HGC on Apr 16, 2024
Dear Amelia Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Keshawn, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time staying at a hotel and the staff was really helpful and informative. My stay went well. Will book with them again.
Stayed 1 night in Apr 2024
Response from HGC on Apr 12, 2024
Dear Keshawn, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Aubrey

Liked: Staff & service
The parking is difficult, no valet will not stay there again, however the staff is excellent
Stayed 3 nights in Apr 2024
Response from HGC on Apr 12, 2024
Dear Aubrey, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was nice and quiet. NO fridge or microwave.
Stayed 1 night in Apr 2024
Response from HGC on Apr 12, 2024
Dear Cheryl , Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Good

erin

Traveled with partner
Liked: Cleanliness
I really liked how its by the beach. the prices are nice for what you get.
Stayed 4 nights in Mar 2024
Response from HGC on Apr 9, 2024
Dear Erin, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Timothy

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Charge $28 for 3pm check in. Daiquiri bar was out of many sizes and several advertised liquor. Hot tub jets mostly didn’t work. No available seating at pool bc each chair required a reservation even though unused. Good part-I did win big on first night in casino. Loved the all night Steak and Shake
Stayed 2 nights in Apr 2024
Response from HGC on Apr 8, 2024
Dear Timothy, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was ok. Could use some refreshing
Stayed 1 night in Mar 2024
Response from HGC on Apr 5, 2024
Dear Karen, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

yoo, Montgomery

Traveled with partner
Liked: Staff & service
It was inconvenient because the water pressure in the sink was low.
Stayed 2 nights in Mar 2024
Response from HGC on Apr 1, 2024
Dear Yoo, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

4/10 Poor

Steven

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Very disappointed in this place for the amount of money they charge. This place is in need of an update bad. Carpet pretty much everywhere needs to be replaced, very dirty looking. The room we were in definitely showed its age. My wife and I were traveling and stayed at two different Holliday Inn Express's two nights and one night in a Drury Inn. They were a third (or less) of the price and way nicer! They also offered free food and drinks included in the price. Since it was a last-minute decision, Harrah's was our only option to spend two nights in a Hotel Casino in the area, others were full. Gambling was just okay, never expect to walk away a winner anywhere we go to gamble. We were able to play for a little while before cutting our losses. I booked a room that showed an ocean view, ended up in a room that did not. We will not be going back there.
Stayed 2 nights in Mar 2024
Response from HGC on Mar 31, 2024
Dear Steven, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Nan

We love this resort/casino. We’ve stayed here 3 times while driving between Florida & Texas. Great half way point for a nice hotel & a little fun gambling.
Stayed 1 night in Mar 2024
Response from HGC on Mar 30, 2024
Dear Nan, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Kiem

Stayed 1 night in Mar 2024
Response from HGC on Mar 30, 2024
Dear Kiem, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 Okay

KaToya

Stayed 2 nights in Mar 2024
Response from HGC on Mar 29, 2024
Dear KaToya, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Lilli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HGC on Mar 29, 2024
Dear Lilli, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Alicia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Won’t be staying again
Stayed 2 nights in Mar 2024
Response from HGC on Mar 26, 2024
Dear Alicia, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Ricky

Traveled with group
Disliked: Cleanliness, property conditions & facilities
RESTAURANT WERE AWLFUL, NO BUFFETS. BAD SLOTS MACHINES. DIDN'T LIKETHE TYPE OF SLOTS. ALL THE OTHER CASINOS WERE BOOKED UP BUT NOT THIS ONE. NOW I KNOW WHY
Stayed 2 nights in Mar 2024
Response from HGC on Mar 26, 2024
Dear Ricky, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Laura, Jasper

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay
Stayed 1 night in Mar 2024
Response from HGC on Mar 26, 2024
Dear Laura Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

4/10 Poor

Riley

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The water took at least 30-45 minutes to get hot (each time we wanted to shower). Water pressure was also horrible. A lot of softener in the water as well, couldn’t tell if you got off the soap off or not. Was in a very convenient spot tho and the Starbucks was amazing !
Stayed 3 nights in Mar 2024
Response from HGC on Mar 26, 2024
Dear Riley, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Tony

Stayed 2 nights in Mar 2024
Response from HGC on Apr 14, 2024
Dear Tony, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Don

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The casino is definitely gone downhill, especially because they remove the buffet which had the best fried chicken ever. The room was very clean and comfortable and nice and I only paid $57 for the night so I can’t really complain but they need to upgrade this place they want to get more money for the rooms.
Stayed 1 night in Mar 2024
Response from HGC on Mar 23, 2024
Dear Don, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay and we will be back!
Stayed 2 nights in Mar 2024
Response from HGC on Mar 22, 2024
Dear Naomi, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Yevetta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from HGC on Mar 19, 2024
Dear Yevetta, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

4/10 Poor

Brandon

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
room air conditioning was not cold at all , no towels and couldnt get room service to ask for towels
Stayed 2 nights in Mar 2024
Response from HGC on Mar 19, 2024
Dear Brandon, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Tracy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice place to stay!!! Kid friendly, nice restaurants, nice casino, great staff, and very clean rooms 10/10
Stayed 1 night in Mar 2024
Response from HGC on Mar 19, 2024
Dear Tracy, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amenities and convenience. Courteous staff.
Stayed 2 nights in Mar 2024
Response from HGC on Mar 19, 2024
Dear Mary, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Sheila, Wilmer

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from HGC on Mar 19, 2024
Dear Sheila, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

4/10 Poor

Stephen

Traveled with family
Staff woke us up at 1:45 am to deliver blankets we didn’t ask for. Were very persistent, knocked, knocked louder, and called our room. Very disappointed in how inept the staff was in the middle of the night.
Stayed 1 night in Mar 2024
Response from HGC on Mar 16, 2024
Dear Stephen, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from HGC on Mar 16, 2024
Dear Angela, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Good

Kyle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a good flow on the inside. Was able to maneuver throw sections and everything was labeled well,bathrooms, dining, high limit room, etc. The smell of the casino was excellent and couldn’t really tell that people smoked inside.
Stayed 2 nights in Mar 2024
Response from HGC on Mar 16, 2024
Dear Kyle, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Good

Tabra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HGC on Mar 16, 2024
Dear Tabra, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Luke

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is outdated. If you plan on making a trip to Biloxi I would recommend another hotel/casino but if you are on a budget this is an okay place to stay and you can walk to the golden nugget.
Stayed 1 night in Mar 2024
Response from HGC on Mar 16, 2024
Dear Luke, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Debbie

Traveled with partner
Had to wait two hours to get a room
Stayed 1 night in Mar 2024
Response from HGC on Mar 13, 2024
Dear Debbie, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Kay

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The spa was amazing. Phenomenal massage with Debra and amazing facial with Janice. Dionne at the front desk was professional and very helpful.
Stayed 1 night in Mar 2024
Response from HGC on Mar 13, 2024
Dear Kay, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 Good

Carole

Traveled with partner
Liked: Amenities, property conditions & facilities
Hotel was nice enough. Be aware that there is no daily maid service, though they did provide fresh towels one day when I texted and requested them.
Stayed 3 nights in Mar 2024
Response from HGC on Mar 12, 2024
Dear Carole, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Jose

Business traveler
Liked: Cleanliness, property conditions & facilities
casino
Stayed 2 nights in Mar 2024
Response from HGC on Mar 12, 2024
Dear Jose, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from HGC on Mar 12, 2024
Dear Brenda, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Esther, Ovett

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like anything about this hotel. I only stayed one night and requested a refund.
Stayed 5 nights in Mar 2024
Response from HGC on Mar 10, 2024
Dear Esther, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Brenda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Although the bed was comfortable the carpet was wet by refrigerator since door was left open. The bathroom floor was sticky and needed mopping , the outlet by one side of bed was not working & the lighted makeup mirror did not work .
Stayed 1 night in Mar 2024
Response from HGC on Mar 10, 2024
Dear Brenda, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 Good

John

Stayed 1 night in Mar 2024
Response from HGC on Mar 29, 2024
Dear John, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Shirmeca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay!We ordered room service and food was great.Hotel staff was nice when we checked in.Forget to get a player’s card but will do on our next stay.
Stayed 1 night in Mar 2024
Response from HGC on Mar 10, 2024
Dear Shirmeca, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

4/10 Poor

randel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The rooms could’ve been cleaner along with the bathroom. That was the only problem I seen, dirty room and dirty bathroom.
Stayed 2 nights in Mar 2024
Response from HGC on Mar 10, 2024
Dear Randel, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Jason

Stayed 1 night in Mar 2024
Response from HGC on Mar 26, 2024
Dear Jason, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Out of daquiri liquors. Cannot check in early w/o charge. No one knows where pool towels are.
Stayed 1 night in Mar 2024
Response from HGC on Mar 10, 2024
Dear Michael, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Very great customer service
Stayed 1 night in Mar 2024
Response from HGC on Mar 10, 2024
Dear Paula, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 Good

Collin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Starbucks in the hotel was great, but they definitely need more staff in the casino it was easier just to pay for drinks rather than waiting for someone to come over
Stayed 2 nights in Mar 2024
Response from HGC on Mar 10, 2024
Dear Collin, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Jessica

Liked: Staff & service
This place could use a more detail cleaning. Carpet floors entering hallways were dirty throughout the facility , base boards dusty , and elevators needing sweeping. Fixtures rusty and out of date. Room had a stuffy smell. All hygiene products dispenser inside the room bathroom were empty in my room and my friends.
Stayed 1 night in Mar 2024
Response from HGC on Mar 10, 2024
Dear Jessica, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 Good

James

Stayed 2 nights in Mar 2024
Response from HGC on Mar 24, 2024
Dear James, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Keneisha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice….. looking fwd to coming back
Stayed 1 night in Feb 2024
Response from HGC on Mar 3, 2024
Dear Keneisha, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast