Ratings based on 94 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Stuart from Weymouth UK

Excellent hotel for our three day mini vacation.

Posted Mar 31, 2014
Pros: Everything
Cons: Nothing
Location: Location is excellent, we never ventured outside the complex.
The hotel had all the facilities we required plus very attentive and polite staff, excellent food at sensible prices and drinks at prices one would expect in Indonesia.
Comment from
Jan 8, 2014
Dear Stuart C, Thank you for the feedback and the compliments on our team. We are indeed very proud of their attitude, smile and natural hospitality which maked our hotel so special. Looking forward meeting you soon. Best Regards, Mohamed Hilmy Hotel Manager
4 out of 5
Recommended
for Everyone
by Wei Lian from Singapore

Nice beach view, not crowded so lots of privacy

Posted Mar 24, 2014
Pros: Very friendly staff and relax ambience. Gym facilities are in excellent condition. Nice Angsana essence oil fragrance!
Cons: Amenities should be in ready condition before guests check hotel. Lotus Cafe should be air-conditioned to keep mosquitoes at bay.
Location: Mangrove discovery tour is an eye opener for my family.
Friendly staff ensures the entire stay is pleasant, except that the food at Lotus Cafe is not fantastic. Dinner was served rather slowly although the staff is quick to attend to my concerns after my meal was not served 45 mins after placing the order. Nice essence oil fragrance throughout stay in the 2-bedroom suite. Things are quite expensive here compared to what I can get in Singapore at the same price.
5 out of 5
Recommended
for Everyone
by Trevor from Singapore

Great resort hotel.

Posted Feb 18, 2014
Great for a relaxing break by the sea. Not really for those looking for a cultural experience of Indonesia.
Comment from
Jan 25, 2014
Dear Trevor, Greetings from Angsana Bintan. Thank you so much for this wonderful 5 star review. We are pleased to know that you have had a great time with us. We are looking forward to your next visit. Best regards Mohamed Hilmy Hotel Manager
4 out of 5
Recommended
for Everyone
by Julie from Singapore

Great staff & pool, tired rooms

Posted Feb 1, 2014
Pros: Wonderful staff, great pool and a beautiful, white-sand beach
Cons: Overall the hotel is very tired and needs renovating. Room very basic with the bathrooms & kitchen in desperate need of an update. Drinks v expensive
Location: Banyan Tree hotel next door. Laguna golf club in the same complex
We spent two nights here in a 2-bed Angsana suite. The suite was very basic and in desperate need of refurbishment. The bathrooms and kitchen area were the worst, with a permanent smell of drains in the kitchen/ lounge area. That said it was clean and the beds comfortable. The quality of the food was good but quite expensive, but it's the price of the drinks that make your eyes water - and we live in Singapore so are used to high prices. US$9.60 for a can of Tiger beer and the same for a large bottle of drinking water. The pool was lovely, it was very well maintained with lots of loungers and day beds. The beach was also spotless and one of the best I have seen in a long time. The staff are what make this resort. They are extremely friendly and helpful, and it's down to them, the pool and the beach that we would return here. Next time I would book a regular room on the top floor so we can enjoy the view of the bay, and also (hopefully) better value for the room. However if the hotel is not properly renovated soon then even the staff and the views may not e enough to make us return.
Comment from
Jan 25, 2014
Dear Julie, Thank you for choosing to stay with us and for the feedback. We have taken note of your recommendation on the refurbishment of the rooms. Your comments on the pricing of food and beverage has also been noted. However, I would like to assure you that we do carry out market surveys regularly to ensure that we follow the same pricing levels as other competitive hotels in Bintan. Thank you for the wonderful feedback and appreciation of service rendered by our staff. I am pleased to know that you liked our pool and the beach and that you would be returning to us un future. we look forward to welcome you back. Best regards Mohamed Hilmy Hotel Manager
5 out of 5
Recommended
for Everyone
by DANDINE from MARSEILLE FRANCE

Posted Jan 9, 2014
Pros: design
Cons: respect their commitments
Location: good
I book a luxury bedroom and when i irrived they propose à lower class bedroom and i have to sign a renoncment to claim. I protest against this kind of hotel who not respect his commitments and over book its faciliites
Comment from
Jan 25, 2014
Dear DANDINE, Greetings from Angsana Bintan. It is with regret that I have taken note of your comments related to the booking. Please be assured that this will be looked in to, so that such incidents does not repeat again. I look forward to your return visit. Best regards Mohamed Hilmy Hotel Manager
4 out of 5
Recommended
for Getaway With Friends
by Hanna from Singapore

Nice hotel with great service

Posted Jan 1, 2014 on Hotels.com
The hotel was nice and right on a beautiful beach. The staff was very friendly and service-minded. The standard don't really measure up to the 4,5 star rating though, the rooms could use some upkeep.
Comment from
Jan 25, 2014
Dear Hanna, Greetings from Angsana Bintan. Thank you for the feedback related to your recent stay with us. We have taken note of your positive comments on our staff, beach and service. Your comment on the rooms has been also noted and please be assured that this is being looked in to already. I hope to have you back with us in the near future. Best regards Mohamed Hilmy Hotel Manager
1 out of 5
by Jon from Oz

Over priced for very poor quality accommodation.

Posted Dec 30, 2013
Staff were really nice and friendly, unfortunately not much else good about this resort.
Comment from
Jan 8, 2014
Dear Jon, Thank you for your comments and taking thetime to post. We are indeed very proud of our associates and your praise renforeces that they very professional and hospitable. As of 1st April 2014 we have lounched the new acivities calendar for inhouse guest to enjoy. Looking forward to welcome you back personally. Best Regards, Mohamed Hilmy Hotel Manager
5 out of 5
Recommended
for Families
by A verified traveler

great service

Posted Dec 22, 2013 on Hotels.com
Comment from
Jan 8, 2014
Dear Valued Guest, Thank you for your positive rating and look forward welcoming you back. Best Regards, Mohamed Hilmy Hotel Manager
2 out of 5
Recommended
by A verified traveler

Not a five star

Posted Nov 20, 2013 on Hotels.com
Service very good but rooms and food a real disappointment. Very expensive for what you get. I would only recomend the beach. That was amazing. Food was very bad.
4 out of 5
Recommended
for Families
by A verified traveler

Very Nice Stay!

Posted Oct 30, 2013 on Hotels.com
We had a very nice stay. The hotel is a little dated, but it's good value, has a great pool and excellent beach access from the hotel. There's a hotel manager that was very friendly and he went out of his to make sure we had a nice comfortable stay. Staff was very friendly as well.