Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tokyo

リゾートホテル!

Posted Apr 18, 2015
妻と子供(中2)と3人での家族旅行です。羽田深夜発、シンガポール早朝到着、そのままフェリーののってビンタン島へ。2泊3日でした。 快適なリゾートホテルです。プール。ビーチ。ジム。ビリヤード。卓球台。朝食ブッフェ。ビーチ前にあるレストラン。のんびりするのに良いでしょう。(スパは試さなかったので分かりません)。 ディナーでは、ニルワナリゾートのケロンレストランまでタクシーをお願いして行きました。夕日とシーフードが素晴らしかった。 ビンタン島の唯一(?)かつ大きな問題は、ビーチのオイルボールでしょうね。ホテルスタッフは浜辺にあげられたオイルを掃除してくれています。ただ、海へ入れない位多いオイルボールの時間帯がありました。(全然ない時間もありました。その時はとても気持ちよく海へ入れました。)まあ、海へ入らないひとは全く関係がないでしょう。
Comment from Hotel Management
Apr 21, 2015 by Puri, Hotel Management
Dear ST, Thank you for sharing your experience with us. I am delighted to hear that we were able to deliver a true Angsana experience for you and your family. Located in at the shoreline of South China Sea we sometimes face challenges with tar being washed ashore. Unfortunately this environmental problem and a busy shipping route is beyond our control, and we are doing our upmost to assist guests if they have been affected. This is not only effecting Angsana Bintan, but all other resorts in the shoreline of Bintan Island too. We would like to assure you that we have a team of staff who clean the beach daily to minimize inconveniences to our guests. Please accept our apologies for not getting to it before you encountered it. Once again, thank you for your review. I look forward to welcoming you once again to Angsana Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Posted Mar 21, 2015
Very nice hotel but the beds are to small. They need to have bigger beds for the price you pay. The hotel staff was excellent!
Comment from Hotel Management
Apr 10, 2015 by Puri, Hotel Management
Dear J, Firstly allow me to express my sincere gratitude for highlighting the attentiveness and friendliness of our service. All our beds in Angsana Bintan are Queen-sized bed. I apologize if the bed is too small for you, however you can always request for an extra bed for a fair amount of fees, which can make your stay more comfortable. Thank you for selecting Angsana Bintan and I look forward to have you back to our lovely resort in the future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Couples
by A verified travelerfrom U.K.

Lovely to have the choice of poolside or beach

Posted Mar 3, 2015
Pros: The service we received at every level. Being by the beach, and the lovely walks on the golf course.
Cons: The air conditioning in the main restaurant, quite warm for dinner. Lower lighting for dinner?
Location: poolside, beach, walks on golf course
As above, and have the choice of both restaurants. The service in the hotel and the restaurants was impeccable.
Comment from Hotel Management
Mar 19, 2015 by Puri, Hotel Management
Dear anthony, I am truly happy to hear that our genuine warm service has successfully met your expectations during your stay. I am sorry to hear that you felt uncomfortable in Lotus Café. The design with it’s high ceiling and wide windows allows the ocean breeze to circulate, as sided by the ceiling fans. Your comment on the lights has been noted and we are looking into this. Thank you for having chosen to stay with us and I look forward to welcoming you to Angsana Bintan once again. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 中国・上海

春節のリゾート旅行

Posted Feb 24, 2015
Pros: 泊まった部屋が良かったと思いますが、ビーチまで1分の距離は最高です。あとスパメニューも充実していて女性にも良いと思います。
Cons: 部屋に小さいアリがいます。個人的には気になりませんが嫌な人はいるかな。
Location: 車で15分くらいの場所でマングローブツアーあり。30分くらいの場所にローカルのレストランあり。シーフードがオススメ。値段はホテルの3分の2くらい。
上海在住の日本人家族で、春節期間に利用させて頂きました。初めてのビンタン島でしたが良いホテル・良い天気に恵まれ最高でした。部屋はツーベットルーム。リビングから庭、そして海まで1分という最高のロケーション。ホテルのプライベートビーチはホワイトサンド。プールは決して大きくはないですが、のんびり滞在型には問題ない。レストランは中と外に一箇所ずつ。外のレストランはランチにオススメです。ハンバーガーは外国サイズでボリューム満点。朝食は中のレストランでビュッフェ形式。卵料理が充実してます。あとパンが美味しい。スタッフで日本語ができる人がいて、会話が不安でも安心です。
4 out of 5
Recommended
for Couples
by A verified travelerfrom Rauenberg

Ideal zum Ausruhen und Entspannen

Posted Jan 27, 2015
Pros: Freundlicher Service.
Cons: Halbpension (Frühstück und Abendessen) wäre echt gut.
Location: Das Hotel liegt direkt am Sandstrand. In der Monsunzeit ist Baden unmöglich, da zu gefährlich. Gleich nebenan befindet sich ein Golfplatz.
Wir waren im Januar zu zweit für eine Woche im Angsana Resort, um uns komplett zu entspannen. Dafür ist das Hotel ideal, insbesondere in der Monsun-Zeit, wenn wenig los ist. Der Wind ist zwar sehr stark, aber am Pool lässt es sich sehr gut aushalten. Das Restaurant hat ein umfangreiches Menü und man kann auch in die anderen Restaurants im Banyan Tree Resort gleich nebenan gehen, bzw. sich vom freundlichen Personal rüberfahren lassen. Für Erlebnis-hungrige ist Bintan definitiv nicht zu empfehlen. Es gibt einige geführte Touren, aber das Preisniveau ist sehr hoch.
Comment from Hotel Management
Mar 12, 2015 by AN Bintan Representative, Hotel Management
Dear Traveler, It is lovely to hear that you have had a great holiday while staying with us despite the unpleasant weather you have experienced. Being in a secluded location where giant trees team up with sandy white shore, our resort boosts relaxation and peacefulness. For adventure seeker, we also offer more than 100 exciting activities for guests in and around the resort such as ranger trail, nature walk, forest survival, windsurfing, ATV and many more to enhance the guests' experience. Thank you very much for recommending us and I look forward to welcoming you back to Angsana Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Upea lomakeidas

Posted Jan 19, 2015 on Hotels.com
Upeassa ja rauhallisessa paikassa oleva lomanviettokeidas. Henkilökunta todella ystävällistä. Ainoa miinus oli ruokailujen ja juomien kallis hintataso verrattuna Indonesian yleiseen hintatasoon.
Comment from Hotel Management
Apr 11, 2015 by Mohamed Hilmy, Hotel Management
Dear A Traveler, It is very delightful to hear that we were able create a memorable experience for you during your stay. I am happy to know that our genuine service has successfully met your expectation. Addressing your comment in regards with our pricing, as we cannot import our products directly from Singapore, we are forced to purchase them from other Indonesian port with extremely high delivery costs, handling fees and local taxes, which have greatly affected the pricing. However, I assure you we are trying our best in getting high quality products with reduced costs, and that any savings will definitely reflect in our prices. Thank you for staying with us and I hope to see you again in Angsana Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

旅游

Posted Jan 17, 2015 on Hotels.com
舒适
Comment from Hotel Management
Apr 11, 2015 by Mohamed Hilmy, Hotel Management
Dear A Traveler, I am happy to hear that you have had a comfortable stay in Angsana Bintan. Thank you for staying with us and I look forward to welcoming you back to our beautiful resort in the future. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Families
by masumifrom 東京

フレンドリーなスタッフのサポートで,子連れでも快適滞在

Posted Jan 7, 2015 on Hotels.com
1歳になったばかりの子どもをつれて,2泊滞在しました. フェリーターミナルからの送迎(無料)もあり, 周辺地域へのアクティビティへの移動(有料)も不自由なく,快適でした. リゾートへは午前中に到着しましたが,チェックインの時間まえに部屋を用意してくださり,早々に部屋で休むことができてとても助かりました. また,ホテルのスタッフの方が,とてもフレンドリー&親切で滞在中はとても助かりました. リゾート内のレストランは,どれも高い感じがしましたが,子連れでもゆったり食事ができました. 部屋が少し老朽化していましたが,清潔にされていたので,さほど気になりませんでした. ただ,部屋がそれほど大きくない上に,家具が多く,スーツケースが広げにくかったです. 総合的には,大満足な滞在でした. 次回は,ゴルフも試してみたいです.
Comment from Hotel Management
Mar 28, 2015 by Stefan Thumiger, Hotel Management
Dear masumi, It is lovely to learn that we were able to create a wonderful holiday for you and your family in our unique setting where tropical jungle meets sapphire blue sea, boosting relaxation and peacefulness. I am glad to hear that our restaurant and room were enjoyable for you despite the glitches that you have experienced, let me assure you that we are very committed in providing the best quality products and services to our guests during their stay. I look forward to welcoming you once again to Angsana Bintan to experience a more memorable holiday. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Families
by A verified traveler

憧れのアンサナ

Posted Jan 7, 2015 on Hotels.com
とても綺麗なホテル。 しかし、スイートだったのに、ウエルカムフルーツがなかった。キチネット付きのはずだったがついていたのは、電子レンジのみ。子供が小さいので、料理出来るようなものをシンガポールから持っていったものがのに無駄になった。 プールサイドの料理は高い。あまりバラエティがなく、飽きてしまった。 朝食も同様。我が家はホテルに滞在中は外に出ない派なので、辛かった。 スパも良いし、プールもきれい。でも、残念。
Comment from Hotel Management
Mar 28, 2015 by Stefan Thumiger, Hotel Management
Dear A traveler, Thank you for taking your time to write us a review. It is lovely to hear that you enjoyed our signature Angsana spa and the beautiful pool. Firstly please accept my sincere apology for our shortfall; I assure you that a thorough investigation and follow up have been taken place in order to avoid such disappointment in the future. All our suites come with a pantry but not kitchenette, I am sorry if this information was not conveyed to you clearly prior to your arrival. Addressing your concern regarding the food variety, I would like to take this opportunity to share with you that we have a total of 5 restaurants in Angsana Bintan and Banyan Tree Bintan, which provides a wide range of cuisines including Thai, Mediterranean, Indonesian, Asian and Western. Meanwhile, we offer 101 Things To Do in and around the resort and a recreation lounge which is located on the third floor is fully equipped with board games and table tennis. My apology if this information did not reach you during your stay. I sincerely hope that you can give us another chance to welcoming you again to our resort for the true Angsana experience. Sincerely, Stefan Thumiger Area General Manager
1 out of 5
Recommended
for Getaway With Friends
by Loi Chee Lanfrom Hong Kong

Overpriced for a school campsite

Posted Jan 5, 2015 on Hotels.com
Don't recommend to stay in this hotel because it's overpriced for the quality of food and service provided. I reserved this as some comments said it is managed by the subsidiary of Banyan Tree. Building facilities are very old like a school campsites. Saw lots of dirts on the door and inside the tea cups. Bathing room is not new and dirty. Foods at Lotus Cafe was the worst I ever had in a hotel. Fruits were not fresh and taste is weird. I never had pasta with pesto sauce in this kind of salty taste. Swimming pool is very small and not as beautiful as the photos displayed. The hotel should make a big credit to photographer for such as a nice shot. We were confused that everything priced in USD while the settlement was in rupee, what's the point ? Overall, I would rate "horrible" for my experience with this hotel. Even I had good time for their Spa service, I think it could found in other resort for cheaper price. Yet, environment could be much better.
Comment from Hotel Management
Apr 15, 2015 by Stefan Thumiger, Hotel Management
Dear Loi Chee Lan, Thank you for taking your time to write us a review. It is disappointing to hear that we were not able to meet your expectations during your stay. I have taken note of your comment regarding the cleanliness of the hotel, please be assured that it has been highlighted and discussed with our Executive Housekeeper, and corrective actions were taken to avoid such disappointment in the future. Meanwhile, I am sorry to hear that our food in Lotus Café did not meet your expectations. Let me assure you that a follow up is in place and your comment was taken into account when we reviewed our menu. I would like to take this opportunity to share with you about other restaurants in both our resort and our sister property, Banyan Tree, which are Pantai Grill & Bar, Banyan Tree signature Thai restaurant, Saffron, Mediterranean restaurant, The Cove, as well as our renowned Indonesian restaurant, Treetops. Allow me also to apologize on the inconvenience of the currency conversion; this is unfortunately out of our hand as government regulations force all transactions to be converted into local currency. Thank you for staying with us and I hope you can give us another chance to welcoming you back to Angsana Bintan for the true Angsana experience. Sincerely, Stefan Thumiger Area General Manager