Ratings based on 246 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom U.K.

Lovely to have the choice of poolside or beach

Posted Mar 3, 2015
Pros: The service we received at every level. Being by the beach, and the lovely walks on the golf course.
Cons: The air conditioning in the main restaurant, quite warm for dinner. Lower lighting for dinner?
Location: poolside, beach, walks on golf course
As above, and have the choice of both restaurants. The service in the hotel and the restaurants was impeccable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 中国・上海

春節のリゾート旅行

Posted Feb 24, 2015
Pros: 泊まった部屋が良かったと思いますが、ビーチまで1分の距離は最高です。あとスパメニューも充実していて女性にも良いと思います。
Cons: 部屋に小さいアリがいます。個人的には気になりませんが嫌な人はいるかな。
Location: 車で15分くらいの場所でマングローブツアーあり。30分くらいの場所にローカルのレストランあり。シーフードがオススメ。値段はホテルの3分の2くらい。
上海在住の日本人家族で、春節期間に利用させて頂きました。初めてのビンタン島でしたが良いホテル・良い天気に恵まれ最高でした。部屋はツーベットルーム。リビングから庭、そして海まで1分という最高のロケーション。ホテルのプライベートビーチはホワイトサンド。プールは決して大きくはないですが、のんびり滞在型には問題ない。レストランは中と外に一箇所ずつ。外のレストランはランチにオススメです。ハンバーガーは外国サイズでボリューム満点。朝食は中のレストランでビュッフェ形式。卵料理が充実してます。あとパンが美味しい。スタッフで日本語ができる人がいて、会話が不安でも安心です。
4 out of 5
Recommended
for Couples
by A verified travelerfrom Rauenberg

Ideal zum Ausruhen und Entspannen

Posted Jan 27, 2015
Pros: Freundlicher Service.
Cons: Halbpension (Frühstück und Abendessen) wäre echt gut.
Location: Das Hotel liegt direkt am Sandstrand. In der Monsunzeit ist Baden unmöglich, da zu gefährlich. Gleich nebenan befindet sich ein Golfplatz.
Wir waren im Januar zu zweit für eine Woche im Angsana Resort, um uns komplett zu entspannen. Dafür ist das Hotel ideal, insbesondere in der Monsun-Zeit, wenn wenig los ist. Der Wind ist zwar sehr stark, aber am Pool lässt es sich sehr gut aushalten. Das Restaurant hat ein umfangreiches Menü und man kann auch in die anderen Restaurants im Banyan Tree Resort gleich nebenan gehen, bzw. sich vom freundlichen Personal rüberfahren lassen. Für Erlebnis-hungrige ist Bintan definitiv nicht zu empfehlen. Es gibt einige geführte Touren, aber das Preisniveau ist sehr hoch.
4 out of 5
Recommended
for Everyone
by A verified traveler

ホテルスタッフのホスピタリティはGOOD!

Posted Jan 3, 2015
Pros: スタッフの接客
Cons: 食事等のコストが高い点
Location: 海水浴
初めて宿泊しました。リニューアル済みとのことでしたが、部屋自体はそれほど新しさは感じませんでした。ただ、スタッフの感じのよさは特筆すべきものがありました。
Comment from Hotel Management
Jan 20, 2015 by Stefan Thumiger, Hotel Management
Dear Traveler, Thank you taking your time to share your review with us. I am very pleased to learn that our genuine and excellent service has exceeded your expectations. Our pricing is greatly affected by the fact that we can only purchase our products from other ports in Indonesia with extremely high travel costs, local taxes and handling fees as we can not import directly from Singapore. However, let me assure you that we are doing our upmost in finding the best quality product with lower costs and that any savings will reflect in our final prices. While our room may appear old, please be assured that we do have a regular room maintenance program in place to provide the highest level of comfort for our guests. Allow me to thank you for your stay with us and I sincerely look forward to welcoming you back to our beautiful resort in the future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom France

Wonderful beach, wonderful staff

Posted Jan 2, 2015
Pros: The staff, the location, the setting, the food, almost everything was outstanding
Cons: There were stains on the room sofa and the WIFI connection (it is free) in the room needs a substantial improvement.
Location: For golfers there is a beautiful golf next to the hotel
Everything was perfect except a few stains on sofa in the otherwise beautiful rooms, all with balconies on the sea and garden. What was the most outstanding was the staff, truly attentioned, alert, pleasant. The food breakfast and all was excellent and varied, with a variety of restaurant. We came from Singapore by a nice ferry and were picked up at the ferry terminal at no extra charge. I really recommend this hotel
Comment from Hotel Management
Jan 6, 2015 by Stefan Thumiger, Hotel Management
Dear Hitch, Thank you for taking the time to write us a review. I was delighted to hear that we were able to provide you with the genuine Angsana hospitality during your stay. In address with your comments on the sofa stains and the WiFi connection, please be assured that I have shared your feedback to the respective department heads and necessary actions were taken. In the end, I am glad that these glitches did not affect your lovely stay in Angsana Bintan. It is a pleasure to have you staying in our beautiful resort and I sincerely look forward to welcoming you to Angsana Bintan again in the near future. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

優しい気持ちになるホテル

Posted Dec 24, 2014
ビーチに近い、プールサイドやビーチの清掃やタオル交換が行き届いている。 フロントやビーチ清掃員、マリンアクティビティの担当の方など、みなさん笑顔で優しい。 白いビーチは最高。 ウミガメの保護活動にも取り組んでいる。
Comment from Hotel Management
Jan 3, 2015 by Stefan Thumiger, Hotel Management
Dear Traveler, I am truly pleased to hear that we were able to create a wonderful experience for you during your visit to Angsana Bintan. Please do plan for a return visit and I look forward to welcoming you to Angsana Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager
1 out of 5
by A verified traveler

Renovierungsbedürftiges Hotel/Anlage mit Baulärm

Posted Dec 17, 2014
Pros: Strand
Neben dem Hotel befindet sich eine Baustelle. Während unseres Aufenthaltes wurden Pfeiler in den Boden gerammt. Die Lärmbelästigung ist sehr hoch und der Bau dauert sicher noch an. Die gesamte Aussenanlage ist renovierungsbedürftig ebenso das Bad im Zimmer. Im Bad riecht es sehr nach Chemikalien. Der Strand ist sehr sauber und es gab auch immer freie Liegen. Die Preise für das Essen sind auf deutschem Niveau. Um das Hotel gibt es keine Restaurants oder Einkaufsmöglichkeiten. Ich würde nicht mehr hingehen.
Comment from Hotel Management
Jan 5, 2015 by Stefan Thumiger, Hotel Management
Dear Traveler, It is delightful to hear that you enjoyed our pristine white beach during your stay in Angsana Bintan. I am sorry that you felt disturbed by the noise of the construction next to our property. We were able to keep the disturbance to a minimum with a few exceptions when pilling took place closest to our boundaries. Fortunately, this noisy part of construction will be complete in January 2015. After that we do not expect disturbance for our guests. I did speak to our Executive Housekeeper on the use of chemical which did lead to uncomfortable smell. Let me assure you that your feedback is taken seriously for a corrective action and to improve the guest experience. Thank you for staying with us. I hope you give us another chance to welcoming you once again to Angsana Bintan. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Japan

12月 平日の滞在

Posted Dec 17, 2014
2014年12月上旬平日に2泊3日で滞在しました。 東南アジアリゾートは初めてです。 事前にメールで無料送迎バスを頼んでおいたため、スムーズなチェックインが出来ました。 ビンタン島に到着後、待合室で名前を聞かれ確認。 ツアーをオススメされたため、1日目の夜に蛍のツアー、2日目の夕方からマングローブ•マッサージ•夕飯•町での買い物のパッケージを申し込みました。2人でSD250程度だったと思います。クレジット支払いのため先にデポジットとして現金を渡しました。 その後バンでホテルへ。 12時頃に到着したのですが、チェックイン後すぐにお部屋に通してくれました。閑散期だったのか人も少なく、私の誕生日の部屋番号を貸してくださいました。 ホテルには無料のアクティビティもあり、ツアーに申し込まなくてもよかったか?と不安になりました。しかし、インドネシアの自然を体験出来たことや、ホテルに比べると割安でマッサージが出来たこと(もちろん質は落ちると思います)もあり、満足です。 以下、ホテルについて。 - ビーチもありますが、"tar(タール油)がついたら自分では落せないため、係員にお知らせください"とのこと。東南アジアリゾートは今回初めてだったのですが、これは普通なのでしょうか。モンスーン期で水が濁ってはいましたが一見綺麗そうでした。多少はビーチで泳ぎましたがほとんどをプールで過ごしました。 - スタッフの方は笑顔で丁寧に接客してくださいました。 - 他に滞在していた方々は、家族連れ、カップルなど。人種は問わず。 -お部屋自体は大きくないです。宿泊した建物はコンドミニアムのようなイメージです。2泊3日の我々にはちょうどいい大きさでした。 のんびり充実の3日間を過ごせました。 また是非、利用したいと思います。
Comment from Hotel Management
Jan 3, 2015 by Stefan Thumiger, Hotel Management
Dear A.K, Firstly allow me to thank you for your wonderful review. I am truly delighted to know that we were able to create a memorable holiday for you during your visit to our beautiful resort. It is lovely to hear that our genuine service and the room have met your expectations. Being located in a secluded bay in northwestern tip of Bintan also gives us disadvantage of being affected by tar balls which stems from merchant ships during Monsoon season. We are doing our upmost to keep the beach clean and our team is stand by for assistance with the removal. I am glad that this has not affected your stay with us. I hope you will let us take care of you again whenever you are in Bintan sometime in the future. Sincerely, Stefan Thumiger Area General Manager
2 out of 5
by A verified travelerfrom Hessen

Dringend renovierungsbedürftiges Mittelklassehotel

Posted Nov 16, 2014
Pros: Das Frühstück war sehr gut.
Location: Am Strand. Entspannen, Golf spielen, Wellness.
Leider war der Aufenthalt eine Enttäuschung. Die Zimmer müssten dringend renoviert werden. Neben dem Hotel wird eine grosse Appartementanlage gebaut, was man tagsüber auch sehr gut hören kann :-( Wir hatten im Badezimmer Ungeziefer (kann ja passieren in den Tropen, aber nicht gleich ein ganzer Familienverband).
Comment from Hotel Management
Dec 12, 2014 by Stefan Thumiger, Hotel Management
Dear Claudia von Hessen, It is lovely to learn that we were able to create a relaxing holiday for you and family in our unique setting where tropical jungle meets sapphire blue sea, boosting relaxation and peacefulness. I am also glad that the construction going on next to our hotel has not affected your stay. Let me assure you that we are actively working with the contractors to minimize the impact on our guests. I am sorry to hear that you had some bugs in your bathroom. Please rest assured that we have a pest control program in place, but as you said at times is difficult to control this in the topics fully. I have highlighted this to the team and we are revising on the procedure. Thank you for staying with us and I look forward to welcoming you back to our resort in the future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Wonderful time in Angsana...

Posted Nov 11, 2014 on Hotels.com
Had a wonderful time in Angsana....resort staff were extremely attentive to our needs and very friendly...i would definitely visit again...
Comment from Hotel Management
Feb 7, 2015 by Stefan Thumiger, Hotel Management
Dear A traveler, It is my pleasure to hear that we have successfully managed to create a wonderful experience for you. Thank you for your gracious comment at our genuine staff; I am very happy to note that you will visit us again. I look forward to welcoming you back to Angsana Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager