Ratings based on 269 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted May 5, 2015
Pros: ホスピタリティが特に素晴らしい。 予約後のメールのやり取り、到着後チェックインの対応、敷地内各所での従業員のあいさつ・態度などが非常によかった。
Cons: 部屋に一度だけヤモリが出ました。私たちは比較的気にしないほうではあるが、嫌な人は嫌だと思う。 とはいえ、あの環境で虫やヤモリを完全に部屋から閉め出すことは難しいと思われる。
Location: 敷地内プライベートビーチは人は少ない、波は穏やかで文句なしの環境。 隣のNirwana gardens敷地内のKelong restaurantに行ったが、雰囲気・味ともによかった。
リゾートホテルを利用したのは初めてだったが、素晴らしい時間を過ごすことができた。 スタッフ、食事、部屋などすべて良いと感じた。
Comment from Hotel Management
May 19, 2015 by Puri, Hotel Management
Dear Traveler, Allow me to thank you for your review. I am happy to note that our unique setting of natural rainforest, stunning white beach and the staff service has exceeded your expectations. Thank you for sharing your experience with us. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tokyo

リゾートホテル!

Posted Apr 18, 2015
妻と子供(中2)と3人での家族旅行です。羽田深夜発、シンガポール早朝到着、そのままフェリーののってビンタン島へ。2泊3日でした。 快適なリゾートホテルです。プール。ビーチ。ジム。ビリヤード。卓球台。朝食ブッフェ。ビーチ前にあるレストラン。のんびりするのに良いでしょう。(スパは試さなかったので分かりません)。 ディナーでは、ニルワナリゾートのケロンレストランまでタクシーをお願いして行きました。夕日とシーフードが素晴らしかった。 ビンタン島の唯一(?)かつ大きな問題は、ビーチのオイルボールでしょうね。ホテルスタッフは浜辺にあげられたオイルを掃除してくれています。ただ、海へ入れない位多いオイルボールの時間帯がありました。(全然ない時間もありました。その時はとても気持ちよく海へ入れました。)まあ、海へ入らないひとは全く関係がないでしょう。
Comment from Hotel Management
Apr 21, 2015 by Puri, Hotel Management
Dear ST, Thank you for sharing your experience with us. I am delighted to hear that we were able to deliver a true Angsana experience for you and your family. Located in at the shoreline of South China Sea we sometimes face challenges with tar being washed ashore. Unfortunately this environmental problem and a busy shipping route is beyond our control, and we are doing our upmost to assist guests if they have been affected. This is not only effecting Angsana Bintan, but all other resorts in the shoreline of Bintan Island too. We would like to assure you that we have a team of staff who clean the beach daily to minimize inconveniences to our guests. Please accept our apologies for not getting to it before you encountered it. Once again, thank you for your review. I look forward to welcoming you once again to Angsana Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Posted Mar 21, 2015
Very nice hotel but the beds are to small. They need to have bigger beds for the price you pay. The hotel staff was excellent!
Comment from Hotel Management
Apr 10, 2015 by Puri, Hotel Management
Dear J, Firstly allow me to express my sincere gratitude for highlighting the attentiveness and friendliness of our service. All our beds in Angsana Bintan are Queen-sized bed. I apologize if the bed is too small for you, however you can always request for an extra bed for a fair amount of fees, which can make your stay more comfortable. Thank you for selecting Angsana Bintan and I look forward to have you back to our lovely resort in the future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Couples
by A verified travelerfrom U.K.

Lovely to have the choice of poolside or beach

Posted Mar 3, 2015
Pros: The service we received at every level. Being by the beach, and the lovely walks on the golf course.
Cons: The air conditioning in the main restaurant, quite warm for dinner. Lower lighting for dinner?
Location: poolside, beach, walks on golf course
As above, and have the choice of both restaurants. The service in the hotel and the restaurants was impeccable.
Comment from Hotel Management
Mar 19, 2015 by Puri, Hotel Management
Dear anthony, I am truly happy to hear that our genuine warm service has successfully met your expectations during your stay. I am sorry to hear that you felt uncomfortable in Lotus Café. The design with it’s high ceiling and wide windows allows the ocean breeze to circulate, as sided by the ceiling fans. Your comment on the lights has been noted and we are looking into this. Thank you for having chosen to stay with us and I look forward to welcoming you to Angsana Bintan once again. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 中国・上海

春節のリゾート旅行

Posted Feb 24, 2015
Pros: 泊まった部屋が良かったと思いますが、ビーチまで1分の距離は最高です。あとスパメニューも充実していて女性にも良いと思います。
Cons: 部屋に小さいアリがいます。個人的には気になりませんが嫌な人はいるかな。
Location: 車で15分くらいの場所でマングローブツアーあり。30分くらいの場所にローカルのレストランあり。シーフードがオススメ。値段はホテルの3分の2くらい。
上海在住の日本人家族で、春節期間に利用させて頂きました。初めてのビンタン島でしたが良いホテル・良い天気に恵まれ最高でした。部屋はツーベットルーム。リビングから庭、そして海まで1分という最高のロケーション。ホテルのプライベートビーチはホワイトサンド。プールは決して大きくはないですが、のんびり滞在型には問題ない。レストランは中と外に一箇所ずつ。外のレストランはランチにオススメです。ハンバーガーは外国サイズでボリューム満点。朝食は中のレストランでビュッフェ形式。卵料理が充実してます。あとパンが美味しい。スタッフで日本語ができる人がいて、会話が不安でも安心です。
5 out of 5
Recommended
for Families
by Kristianfrom göteborg

Fantastisk tropisk resort!

Posted Feb 23, 2015 on Hotels.com
Fantastiskt ställe! Underbar strand & pool! Systerhotell till banyantree, så väldigt hög nivå på allt.
Comment from Hotel Management
May 9, 2015 by Mohamed Hilmy, Hotel Management
Dear Kristian, It is truly delightful to hear that you have enjoyed our beautiful resort and we were able to exceed your expectations during your stay. Thank you very much for staying with us and I look forward to have you back in Angsana Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Loistava palvelu

Posted Feb 23, 2015 on Hotels.com
Hotellissa ilmeisestikin pyrittiin tekemään asiakkaan olo mahdollisimman helpoksi ja mielestämme siinä he todella onnistuivat. Huoneen pitäminen yli virallisen check out ajan, span hoitojen sumpliminen asiakkaalle sopivaan aikaan, paluulautalle check in asiakkaan puolesta, jotta asiakaana voimme mennä viime tipassa "tylsään" lauttaterminaaliin yms yms.
Comment from Hotel Management
May 9, 2015 by Mohamed Hilmy, Hotel Management
Dear A traveler, Thank you very much for your gracious comments and sharing your experience with us. I am very happy to hear that our service has successfully exceeded your expectations during your stay. Once again thank you for choosing Angsana Bintan and my team and I look forward to provide the true Angsana experience to you and your family again in the future. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Ferien auf Bintan

Posted Feb 2, 2015 on Hotels.com
Gut organisiert und sehr entspannend!
Comment from Hotel Management
Apr 25, 2015 by Stefan Thumiger, Hotel Management
Dear A traveler, I am very pleased to learn that you have had a relaxing holiday with your friends while staying with us. Please do plan for a return visit to our resort and I look forward to welcoming you back to Angsana Bintan in the future. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Getaway With Friends
by Trentfrom Singapore

Great hotel, great pool and beach.

Posted Jan 29, 2015 on Hotels.com
The hotel arranges basic, but comfortable transfers to and from the ferry terminal. The staff were very attentive at check-in. The rooms are great and the pool/beach are immaculate. Food and beverage are high, but about the same as other hotels. Service at the pool was poor.
Comment from Hotel Management
Apr 25, 2015 by Stefan Thumiger, Hotel Management
Dear Trent, It is great to hear that you have enjoyed our service and hotel facilities. I am disappointed to know that the service at the pool did not meet your expectations. However please be assured that a retraining has been conducted to avoid such disappointment in the future. Thank you for staying in Angsana Bintan and I would like to invite you to return to our beautiful resort for another memorable holiday. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Couples
by A verified travelerfrom Rauenberg

Ideal zum Ausruhen und Entspannen

Posted Jan 27, 2015
Pros: Freundlicher Service.
Cons: Halbpension (Frühstück und Abendessen) wäre echt gut.
Location: Das Hotel liegt direkt am Sandstrand. In der Monsunzeit ist Baden unmöglich, da zu gefährlich. Gleich nebenan befindet sich ein Golfplatz.
Wir waren im Januar zu zweit für eine Woche im Angsana Resort, um uns komplett zu entspannen. Dafür ist das Hotel ideal, insbesondere in der Monsun-Zeit, wenn wenig los ist. Der Wind ist zwar sehr stark, aber am Pool lässt es sich sehr gut aushalten. Das Restaurant hat ein umfangreiches Menü und man kann auch in die anderen Restaurants im Banyan Tree Resort gleich nebenan gehen, bzw. sich vom freundlichen Personal rüberfahren lassen. Für Erlebnis-hungrige ist Bintan definitiv nicht zu empfehlen. Es gibt einige geführte Touren, aber das Preisniveau ist sehr hoch.
Comment from Hotel Management
Mar 12, 2015 by AN Bintan Representative, Hotel Management
Dear Traveler, It is lovely to hear that you have had a great holiday while staying with us despite the unpleasant weather you have experienced. Being in a secluded location where giant trees team up with sandy white shore, our resort boosts relaxation and peacefulness. For adventure seeker, we also offer more than 100 exciting activities for guests in and around the resort such as ranger trail, nature walk, forest survival, windsurfing, ATV and many more to enhance the guests' experience. Thank you very much for recommending us and I look forward to welcoming you back to Angsana Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager