Ratings based on 37 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Resort, Amazing Service

Posted Jul 8, 2014
We had such a fantastic time at Banyan Tree, Bintan. Our villa was beautiful and service by housekeeping was exceptional. Staff all throughout resort were very attentive (as in couldn't do enough for you) and facilities were lovely. A high recommended place for a very relaxing break conveniently located near Singapore.
4 out of 5
Recommended
for Couples
by A verified traveler from Chicago, IL

Nice hotel and kind staff.

Posted Jul 2, 2014
Pros: will charge the fee for transportation between terminal and hotel
Good for relax within nature. But expensive service fee.
Comment from Hotel Management
Jul 15, 2014 by Stefan Thumiger, Hotel Management
Dear Steven, Thank you for your comment. Indeed being surrounded by a tropical rainforest with a stunning view of the ocean we offer the luxury of time and space to contemplate the nature. I am glad to know that you had a relaxing experience doing so with us. I look forward to having you stay with us again in the future. Sincerely, Stefan Thumiger Area General Manager
3 out of 5
by Sarah from Singapore

Not quite as lovely as I was expecting

Posted May 20, 2014
Pros: The staff, very friendly and helpful. The beach and environment itself is lovely. Appreciated the mosquito coils and the sandfly cream supplied.
Cons: A few things need sprucing up.
Location: A lovely environment and reading the information, certainly no shortage of things to do.
The staff are wonderful, no question. Apart from the breakfast in Treetops restaurant, the food was so so. And wildly overpriced (the wine also, just ridiculous)...and I'm used to SE Asia pricing as a Singapore resident. My husband went to the 4pm cooking class...we're still laughing at the fact it lasted ten minutes and involved dipping a skewer in satay and placing it on a grill. Hilarious! There are better value places to visit for a short break at the 5* price point. I was curious to go to Bintan but might not be back in a hurry.
5 out of 5
Recommended
by Lisa Jade Milner from London

Banyan Tree Bintan

Posted Apr 3, 2014 on Hotels.com
Absolutely stunning perfect for a relaxing getaway.
Comment from Hotel Management
Jul 5, 2014 by Stefan Thumiger, Hotel Management
Dear Lisa Jade Milner, I am delighted to read that we have been able to create the perfect getaway for you and hope to welcome you soon back. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Everyone
by Jerrine

Quiet location, great breakfast spread and polite

Posted Mar 25, 2014
The Jacuzzi in our villa would probably look more inviting if the pool tiles are darker shades. The jacuzzi button didnt really work all the time as well. Resort looks like it could do with a fresh coat of minor touchups.
Comment from Hotel Management
Apr 4, 2014 by Stefan Thumiger, Hotel Management
Dear Jerrine, Thank you for comments and I am glad that you enjoyed your stay. I am truly sorry that you experienced maintenance issues during you stay but glad that this has not affected your stay. With our traditional Balinese design, our villa might appear old but we ensure with our upkeep program that the villas are kept in a good condition to ensure a good experience. Looking forward welcoming you back soon again. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
by Joe from Singapore

Wonderful Experienced!

Posted Feb 13, 2014 on Hotels.com
Very Good!
Comment from Hotel Management
May 31, 2014 by Stefan Thumiger, Hotel Management
Dear Joe, It is delighted to know that you had a wonderful experience during your stay with us at Banyan Tree Bintan. I hope to welcome you soon back to our jungle and beach resort in Bintan. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Dec 8, 2013 on Hotels.com
5 out of 5
Recommended
for Everyone
by frank from toronto canada

paradise

Posted Sep 30, 2013
this resort was one of the best we have ever stayed at. the staff met our every need from the minute we got off the ferry to the boarding back on the ferry to return to Singapore. You wont be disappointed if you go there .
5 out of 5
Recommended
for Couples
by Steve from Melbourne

Wonderful resort, good service, very private accom

Posted Sep 3, 2013
Location: The resort is 45mins by ferry from Singapore to Bintan island, there are a number of resorts on the island which include golf courses
It is a beautiful location great facilities either in the villa or by either of the pools. The service from all staff was attentive and nothing was too much trouble. A great place for couples
3 out of 5
Recommended
for Families
by wardnat from Singapore

In need of a renovation

Posted Aug 13, 2013
Pros: Spa
Cons: Cove Restaurant
Location: beautiful, perfect setting
I had great expectations of the Banyan Tree and when we arrived the setting was truly amazing and perfect for a weekend of relaxation. After spending a few moments settling in I started to realise a few things looked very worn and tired. This continued throughout the hotel and whilst I appreciate the tropical climate can make it hard to up keep I would expect the hotel to go the extra mile given how expensive it is. When I told friends i was going to the Banyan Tree they said "Wow its meant to be amazing" unfortunately I feel a little let down by the experience. The Spa was of course amazing and the treatment I had was perfect. The food in one of the restaurants "Treetops" was fantastic but that was really the only option (The Cove restaurant was a poor attempt on Italian). We had dinner at the sister restaurant the Angsana for their BBQ and I would say dont bother as it was awful. All that being said I did enjoy my stay as we got chance to relax, swim and play with my daughter on the beach For couples the hotel is great for a weekend break (i dont think you could stay any longer), For families its ok if you are happy to entertain the little ones on your own. They did have good kid food options and high-chair. Would I go back, I dont think so as there is so much to offer in Asia and I would much rather pay the same money and stay at the fabulous Aman hotels instead