Ratings based on 130 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom シンガポール

大人の時間を満喫できるホテル

Posted Apr 14, 2015
コテージ型の素晴らしい宿泊施設でした。オープンから20年経過しているそうですが、比較的きれいに保っているのではないかと思います。私が宿泊した部屋からは海が一望でき、バルコニーの専用プールもついていました。ベッドには蚊帳もついているので、虫の苦手な方も安心して眠ることができます。
5 out of 5
Recommended
for Couples
by A verified travelerfrom San Jose, CA

Perfectly relaxing and beautiful

Posted Mar 19, 2015
My fiancé and I had been working hard and really needed a break. We were in Singapore on business so we decided to take the ferry on over to Bintan Friday through Sunday. While Banyan Tree was more pricey than some of the other options we considered, it turned out to be WELL worth it! The grounds were stunning. The staff was consistently happy, kind, and overachieving. When we checked in, they told us that because it was our first stay there, and they had the availability, they were giving us a complimentary upgrade to the best villa on the property! This villa was mind blowing. We felt so spoiled! We rewarded their generosity by ordering massages in our villa, and plenty of room service. While we did spend a few hours at the beach one day, the villa with its infinity pool overlooking the jungle and bay, outdoor dining areas, hot tub, tons of room and privacy gave us little motivation to leave, honestly. It was the perfect weekend.
Comment from Hotel Management
Apr 10, 2015 by Stefan Thumiger, Hotel Management
Dear gonzers, Allow me to thank you for your compliment on our services and associates. I am glad that we did not disappoint you in delivering the true Banyan Tree Bintan experience. I am very happy to know that you had an enjoyable stay with Banyan Tree Bintan. We are indeed very proud of our idyllic and unique jungle setting and hope to welcome you soon back to our jungle and beach resort. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

역시 반얀트리!

Posted Mar 12, 2015
시설자체가 오래되어 약간은 걱정이 되었지만 그 이상으로 관리는 잘하고 있습니다. 빈탄 반얀트리는 바닷가 쪽 숲에 빌라들을 배치하여 프라이빗한 숙박 및 전망이 뛰어납니다. 그냥 아무것도 안하고 푹 쉬기에는 최고! 다만, 시설 자체가 오래된 것이 핸디캡인데 현대적인 거 좋아하시는 분은 그렇지만 전통적인 멋을 중시하는 분들에게는 추천합니다. 시설이 오래되었다고 시설 자체가 나쁜 건은 아니고요... 관리를 무척 잘하여 이 부분도 시설 자체는 역시 좋다고 평가할 수 있습니다. 스파도 훌륭하고 서비스 매우 굿!
Comment from Hotel Management
Mar 18, 2015 by Stefan Thumiger, Hotel Management
Dear Traveler, I am delighted to hear that you enjoyed your stay in Banyan Tree Bintan with its unique traditional Balinese design and its natural setting. We are committed to always improve all aspects of our Resort including our product and service quality; and we are glad that our hard efforts are well recognized. Allow me to thank you for your compliment on our services and associates, especially the Spa. I am glad that we did not disappoint you in delivering the true Banyan Tree Bintan experience. I look forward to welcoming you back to our resort soon. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Couples
by A verified travelerfrom Denmark

Beuatiful Settings.

Posted Feb 26, 2015
Pros: View and service.
Cons: A little shine-up.
Stayed for 2 nights. Very nice settings. Got a Rock Villa with a wonderful sea view from the bed.Very friendly and helpful staff and an overall top service. Hotel and room condition maybe a little 'tired', but it didn't spoil the total feeling of having a more than just pleasant stay. Nice and clean Beach...excellent swimming pool facilities and service again. Would visit Banyan hotels again.
Comment from Hotel Management
Mar 12, 2015 by Stefan Thumiger, Hotel Management
Dear Poul and Jette, I am glad that our unique settings of tropical rain-forest with spectacular view of the ocean had impressed you and that we were able to make your weekend getaway stress free. With rustic charm accents in its Balinese design, our villas can appear old. However, I am pleased to let you know that we do rigorous maintenance program to keep our villas in good condition. I look forward to the opportunity of welcoming you back again to our resort in the near future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

superb experience

Posted Jan 22, 2015 on Hotels.com
Nice villa on the tock and good services provided by the staff. Food is a bit too spicy but it's fine. in -villa blue moon dinne was romantic
Comment from Hotel Management
Apr 11, 2015 by Stefan Thumiger, Hotel Management
Dear A traveler, Thank you for your compliments on our villas and service. Indeed, it is a pleasure for me to know that we were able to deliver a true Banyan Tree experience to you. Please, do plan another visit to our resort and our team will be glad to welcome you back. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

ビーチがとてもきれいでした。

Posted Jan 5, 2015
Location: フェリーに乗って、ビンタン島に渡ると思いますが、すごく揺れます。 酔いやすい方は酔い止め薬 必須です! また、混む時期に乗る方は帰りだけでもエメラルドクラスをお勧めします。
2ベッドルームヴィラに泊まりました。 平米数は広いのですが、お部屋をゆったり作っているので、プールや庭はそんなに広く感じないかと思います。 両部屋とも外にしかバスタブがないので、ある程度割り切れないと神経質な方はお風呂につかるのは難しいかもしれません。 お湯は案外早くたまりますが、止め忘れるとその後お湯のタンクがなくなるようで、少ししかお湯が出なくなります。 ベッド、アメニティともに室内も快適でした。 日本人の女性のスタッフが1人いらっしゃります。 朝食はレストランで頂くのですが、質が良く、種類もそれなりにあり、3日くらいじゃ全然飽きませんでした。 ビーチがとてもきれいな白い砂で遠浅で、安全に気持ち良く遊べで、普段海が嫌いな子供たちも天気がイマイチな中でも楽しむことができました。 スパは、やはりとても上手でリラックス致しました。 総合として、とても良いホテルでした。
Comment from Hotel Management
Mar 6, 2015 by Stefan Thumiger, Hotel Management
Dear Traveler, Thank you for taking time to share your feedback with us, I am glad that we were able to deliver a true Banyan Tree experience to your family and you. I am delighted to read that you enjoyed our villa setting as well as our 1.1 kilometer long private beach. Your comment on our associates is highly appreciated. Let me assure you that your compliment will be shared with the team especially Mirai. I hope to welcome you coon back to Bintan. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Families
by BYUNGILfrom 서울

빌라 이용 후기

Posted Jan 5, 2015 on Hotels.com
반얀트리의 고급스러움과 자연에 푹 파뭍혀 지내는 휴가. 친절하고 깔끔한 시설이나 지어진지는 좀 오래되었음
Comment from Hotel Management
Mar 21, 2015 by Stefan Thumiger, Hotel Management
Dear Byungil, Thank you for taking time to share your feedback with us. I am very glad that you have enjoyed you stay and noted our beautiful setting and friendly service. Our resort is built in the theme of Fisherman village with villas in traditional Balinese design; the main focus of this is the rustic charm that might create a feeling of being dated. However, let me assure you that we regularly conduct maintenance program to keep our villas up to the standards. I look forward to welcoming you back again. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Couples
by Gracefrom Singapore

Superb customer service

Posted Jan 4, 2015 on Hotels.com
It was excellent less the monsoon period. We booked the Villa on the Rock and was upgraded to the One Bedroom Villa which was more than double the size with a private swimming pool. The stay was really comfortable. We ordered BBQ in Villa, the table set up was very elegant,food was good too. We requested for late check out since our ferry depart at 5pm. Although our request was not met since other guest will be checking in to our villa, they went on further to arrange to put us to a seaview villa till we leave for our ferry. We were really impressed. Service from ALL staff were very friendly and making sure that we're comfortable. Thumbs up!
Comment from Hotel Management
Mar 19, 2015 by Stefan Thumiger, Hotel Management
Dear Grace T, I am very glad to know that we were able to deliver the true Banyan Tree experience to you. It is pleasure for me to share your compliments with our team, especially Villa Dining. Thank you for your kind words. I look forward to welcoming you back in Banyan Tree Bintan. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Couples
by Jing Jingfrom Shanghai

第一次踏上印尼,首选Banyan Tree

Posted Dec 28, 2014 on Hotels.com
贵就是好,不过这家除了有当地特色外,其他硬件设施略差一点
Comment from Hotel Management
Mar 21, 2015 by Stefan Thumiger, Hotel Management
Dear Jing Jing, Thank you for taking time to share your experience with us. Having said it is regretful to note that we have fallen short on your expectation. Out traditional Balinese fishermen villa design with touches of rustic charm might appear old, however please rest assured that a comprehensive upkeep program has been in place to ensure the facilities are always in good condition. I hope you will plan another visit to Banyan Tree Bintan, our team will be pleased to welcome you back again. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Couples
by Aliciafrom Singapore

A wonderful experience!

Posted Dec 17, 2014 on Hotels.com
It was my 1st time staying in Banyan tree resort.Although it was just a 2days 1 night get away,I had a great experience!Every single staffs are very friendly, they will greet you wo fail. One of the staff who checked in me memorised my name by heart. Whenever she saw me ,she will greet me by name. I was amazed by her. I was so touched by their service. My partner had a very bad headache after our fire flies trip. We needed painkiller badly as the shop was closed & their 1st aids kit ran out of medication. The staffs did an extra miles,checked among themselves tried to search painkiller for us. The house keeping gave us a surprise,they decorated our villa & a complimentary birthday cake as it was my partner birthday. Overall I had a great experience will definitely go back again & recommend friend & relatives!
Comment from Hotel Management
Mar 7, 2015 by Stefan Thumiger, Hotel Management
Dear Alicia, I am glad that we were able to exceed your expectations and create a superb experience for you. We are very proud of our team and you have endorsed our belief into their dedication and professionalism. I hope to welcome you back to Banyan Tree Bintan soon again. Sincerely, Stefan Thumiger Area General Manager