Ratings based on 156 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted Jun 22, 2015
Pros: Secluded location with everything for you to relax.
Cons: Air conditioner worked overtime at night but not much to complain about.
Location: No much shopping but hey you're there to relax not shop !
Fantastic resort. We were upgraded to the Villa on the Rocks on our arrival which was a great surprise. Resort had everything to relax. Kids loved the snorkeling, wife loved the spa. Pools clean and the views priceless
Comment from Hotel Management
Jun 30, 2015 by Stefan Thumiger, Hotel Management
Dear Taxman, I am very happy to hear that we have successfully created a true Banyan Tree experience for you and your family. Indeed as someone, who stays and works in this resort I couldn't agree more with you on how stunning the view is from everywhere, let alone from the villa. This is one of our privileges for being nestled in one of the most secluded area of Bintan Island with pristine beaches and unspoiled nature. I am truly sorry that you experienced maintenance issues during you stay but glad that this has not affected your stay. Let me assure you that we have a comprehensive upkeep program place to ensure the maintenance of our facilities, especially given the impact nature has on the hotel. I hope to welcome you soon back to our jungle and beach resort in Bintan. Sincerely, Stefan Thumiger Area General Manager
3 out of 5
by A verified traveler from 日本

自然を満喫するなら良いホテル

Posted May 30, 2015
事前に口コミは読んでいましたが、途中部屋の中が寒くなるほどのクーラーが効いていたのでなにも考えず一旦クーラーを消しました。 そしたらそこからお風呂に入ろうとしたところ、お湯が全く出なくなり、フロントへ問い合わせるとエアコンを切っていないかとの事。 どうやらエアコンを切るとお湯が出なくなるらしい、、、 それならそれで教えてもらいたかった。 そこからしばらくはぬるま湯のような状態でやっとお湯を確認したのは1時間後でした。 ご飯は美味しいですが、やはりホテルの敷地内は高い印象。 しかし、周りには何もないので、ホテルで済ますしかない感じでした。 あとは自然の中なので、虫や生き物の部屋の侵入があります。 でも、スタッフは本当にみなさん気持ちのいい笑顔で何時でも対応していただけました。
Comment from Hotel Management
Jun 23, 2015 by Stefan Thumiger, Hotel Management
Dear me, Thank you for your gracious comment on our service and let me apologize for any inconvenience you had endured during your stay with us. Being a part of a company who promote sustainable hospitality industry our hot water system is linked with the air conditioning in the villas as one of our Eco-awareness initiatives. There was a fault in the system that caused the wait. I have shared this issue with the concerned head of department for the necessary follow up. Our unique setting in the jungle is also our biggest challenge. We are addressing the wildlife issue at the moment without harming the animals and disturbing the natural environment. We do our best to keep up with these challenges. I am sorry for the inconvenience in regards of communication and inconsistency service delivery. Please rest assure that a re-training has been done as a corrective action. Our tranquil location, which allows a private beach and a stunning ocean view, unfortunately has downside for us in getting our products to our resort. As we can’t import directly from Singapore and depends on other ports in Indonesia with tremendously high delivery costs, local taxes and handling fees which affects our prices in general. Despite the shortcoming, I hope you can give us another chance to take care of you in the future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Families
by A verified traveler

素晴らしいリゾートです

Posted May 7, 2015
Pros: Rock pool付近からの眺め(特に午後から夕方)、Villaで過ごす贅沢な時間、朝食ブッフェとスパークリングワイン、自然の豊かさ、スタッフのホスピタリティ
Cons: Nothing
Villa on the Rockを予約していたのですが、チェックインの際に空室があるとのことでアップグレードしていただき、Pool villaに宿泊することができました。自然に溢れ、海も眺めることができ、Viallの作りやデザイン、風景との調和も素敵で、食事も美味しく、スタッフの方々もとても親切、全てが本当に素晴らしいリゾートホテルだと感じました。しかしながら、人によっては辛いかもしれない点もあります。例えば、自然が豊かなため、蛇やトカゲ、コウモリ、巨大なカマキリ、蟻の大行列などに遭遇する可能性があります。特に私たちのvillaにはコウモリが軒下で寝ており、夜中はプールに一瞬飛び込んで水浴び(もしくは水を飲んでる?)をしているように見えました。またプールにも虫の羽などが浮いていました。私たちは薬品でコントロールされている環境よりも、自然のままが大好きなので、全く問題ではありません。しかし人によっては辛いかもしれませんので、ここに報告しました。また、開業から時間がたっているため、設備が古くなっている部分もありますが、真新しさがとれて、落ち着いた雰囲気であるとも言えます。
Comment from Hotel Management
May 26, 2015 by Stefan Thumiger, Hotel Management
Dear Traveler, I am glad that our unique settings of tropical rain-forest with spectacular view of the ocean had impressed you. Allow me to thank you for your kind understanding that our unique setting in the jungle is also our biggest challenge. We are addressing the wildlife issue at the moment without harming the animals and disturbing the natural environment but I am glad to know that this has not affected your experience. As you right pointing out, our villa has a traditional Balinese design with touches of rustic charm hence it might appear old. However kindly rest assured that a comprehensive upkeep program has been in place to ensure they are always in good condition. Thank you for having chosen to stay with us, I look forward to welcoming you back again to our resort in the future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2015
Nice stay with lovely bed and view from the room. Swimming pool is great. However , villa pool need some improvement as it appeared dirty and there are some insects and frogs in the water .. Overall not a bad experience.
Comment from Hotel Management
May 20, 2015 by Stefan Thumiger, Hotel Management
Dear Traveler, I am glad that our unique settings of tropical rain-forest with spectacular view of the ocean had impressed you. Being surrounded by a lush tropical rain-forest we are privileged with the tranquility and the beautiful beach, which make us very unique. Our outdoor features such as the private pool allow you to relax while contemplating the natural environs and due to this we cannot isolate it 100% from the wildlife activities around including fallen leaves. We do our best to keep up with these challenges; however I am pleased to inform you that our Housekeeping team is available at any time whenever you need your villa to be cleaned. It is regretful that this information is not conveyed to you while you were here. Let me invite you for another relaxing getaway and I look forward to welcoming you once again to Banyan Tree Bintan in the future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Couples
by VICTORIO from Singapore

Memorable getaway

Posted Apr 30, 2015 on Hotels
It was a pleasant and romantic getaway for myself and my wife. Service from the staff was excellent and beyond what I expected. The location does lend itself to being a perfect getaway. I truly appreciated the special touches that made it the most memorable getaway my wife and I had in a long time.
Comment from Hotel Management
Jul 18, 2015 by Stefan Thumiger, Hotel Management
Posted: 01 April 2015 Trip Type: Romance Memorable getaway VICTORIO , SG (Apr 2015) It was a pleasant and romantic getaway for myself and my wife. Service from the staff was excellent and beyond what I expected. The location does lend itself to being a perfect getaway. I truly appreciated the special touches that made it the most memorable getaway my wife and I had in a long time. Dear VICTORIO, I am delighted to hear that you enjoyed your stay in Banyan Tree Bintan with its unique traditional Balinese design and its natural setting. We are committed to always improve all aspects of our Resort including our product and service quality; and we are glad that our hard efforts are well recognized. We look forward to welcoming you back to the resort and create more positive and memorable experience on your next visit. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from シンガポール

大人の時間を満喫できるホテル

Posted Apr 14, 2015
コテージ型の素晴らしい宿泊施設でした。オープンから20年経過しているそうですが、比較的きれいに保っているのではないかと思います。私が宿泊した部屋からは海が一望でき、バルコニーの専用プールもついていました。ベッドには蚊帳もついているので、虫の苦手な方も安心して眠ることができます。
Comment from Hotel Management
Apr 28, 2015 by Puri, Hotel Management
Dear Ni, I am very happy to learn that you had a pleasant stay in the resort. Our secluded location is indeed one of the best in the area, with all villas overlooking the ocean and set in such a way to allow privacy. Thank you for staying with us. I look forward to welcoming you again to Banyan Tree Bintan in the future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Business Travelers
by Kyung Jin

Posted Apr 14, 2015 on Hotels
Comment from Hotel Management
Jun 18, 2015 by Stefan Thumiger, Hotel Management
Dear Kyung Jin, I am delighted that we have successfully created a true Banyan Tree moment in Bintan during your stay with us. I look forward to have you back with us again in the future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Couples
by Ching Huang from 台灣

很不錯,會想再來

Posted Apr 5, 2015 on Hotels
飯店非常棒,餐廳美味,服務人員親切 唯一缺點是沙灘被油污染,赤腳走在沙灘會弄的很髒
Comment from Hotel Management
Jun 18, 2015 by Stefan Thumiger, Hotel Management
Dear Ching Huang, I am happy to note that both of you had enjoyed the warm service from our staffs and the facilities of our Banyan Tree Bintan. Being situated openly exposed to the open sea sometimes we have challenges with tar on the beach. Kindly rest assures that we monitor this issue from time to time and alert the guests accordingly. We also have our team on standby to clean the beach immediately. I hope we would have another chance to take care of you again when you are in Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Bintan

Posted Apr 2, 2015 on Hotels
Litt slitt, ellers meget bra. Nydelig strand men dessverre mye søppel i havet, hotelle plukker søppel 2 ganger om dagen.
Comment from Hotel Management
Jun 20, 2015 by Stefan Thumiger, Hotel Management
Dear Traveler, Thank you for your feedback of your stay at Banyan Tree Bintan. We have started a rigorous upkeep program for all our villas and are in the process of addressing the mentioned issues. We are also changing the wooden decking at the beach pool and upgrade its surroundings which will be done in the next few months I am glad that this is not affected your experience with us. Our beach location is directly adjacent to the open sea from where during the monsoon period, fuel oil slick are washed ashore, which is beyond our control. I truly understand your concern and let me assure you that we closely monitor our beach for this kind of situation and alert our guests accordingly. I look forward to having another chance to provide you with better stay experience at Banyan Tree Bintan in the future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Couples
by SUKPYO from 성남, 한국

대체로 만족..

Posted Mar 25, 2015 on Hotels
빌라온더락에 하루 숙박하였다. 서비스나 친절도는 풍경은 아주 좋았으나 밤에 따뜻한물이 잘 안나오고 시설이 오래되어 그런지 방문을 잠그는것이 힘이 들었다.
Comment from Hotel Management
Jun 20, 2015 by Stefan Thumiger, Hotel Management
Dear SUKPYO, Thank you very much for your gracious comment. I am truly delighted to learn that we were able to deliver the true experience of Banyan Tree Bintan and exceed your expectations. We are indeed very proud of our idyllic and unique jungle setting. As you right pointing out for the improvement, I am glad to inform you that we are currently already started our rigorous upkeep program for the wooden decking and its surrounding which will be done in the next few months. I do agree with you that hot water is basic requirement and I do apologize for any inconvenience caused. As part of the environment saving program, our hot water system is linked to the air conditioning in the room and I am truly sorry that there was a technical fault in the system that had caused insufficient hot water. Again, thank you for staying with us and I hope for another opportunity to welcoming you back to our resort sometimes in the future Sincerely, Stefan Thumiger Area General Manager