Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

ビーチがとてもきれいでした。

Posted Jan 5, 2015
Location: フェリーに乗って、ビンタン島に渡ると思いますが、すごく揺れます。 酔いやすい方は酔い止め薬 必須です! また、混む時期に乗る方は帰りだけでもエメラルドクラスをお勧めします。
2ベッドルームヴィラに泊まりました。 平米数は広いのですが、お部屋をゆったり作っているので、プールや庭はそんなに広く感じないかと思います。 両部屋とも外にしかバスタブがないので、ある程度割り切れないと神経質な方はお風呂につかるのは難しいかもしれません。 お湯は案外早くたまりますが、止め忘れるとその後お湯のタンクがなくなるようで、少ししかお湯が出なくなります。 ベッド、アメニティともに室内も快適でした。 日本人の女性のスタッフが1人いらっしゃります。 朝食はレストランで頂くのですが、質が良く、種類もそれなりにあり、3日くらいじゃ全然飽きませんでした。 ビーチがとてもきれいな白い砂で遠浅で、安全に気持ち良く遊べで、普段海が嫌いな子供たちも天気がイマイチな中でも楽しむことができました。 スパは、やはりとても上手でリラックス致しました。 総合として、とても良いホテルでした。
4 out of 5
Recommended
for Couples
by A verified travelerfrom Hannover

Paradiesischer Meerblick

Posted Nov 23, 2014
Pros: Tolle Lage und "Privatheit" der Unterkünfte Freundlichkeit des Personals
Cons: Die Liegen auf der Terrasse haben nur einen Sonnen- aber keinen Regenschutz. Damit könnten diese auch bei Regen genutzt werden.
Wir waren nach einigen Tagen Städtetrip in Singapur zum Entspannen auf Bintan und hatten uns das Banyan Tree ausgesucht, weil es preislich zwischen den grossen Anlagen und den absoluten Spitzenklasse-Unterkünften lag und somit noch gerade so im Preisrahmen lag, den wir uns leisten wollten. Die Anlage ist wunderschön und wir wurden sehr freundlich empfangen. Nach den Formalitäten wurden wir nach kurzer Wartezeit (da wir das Resort etwas vor der Check-In Zeit erreicht hatten) mit einem Elektrofahrzeug zur Villa gebracht. Durch welche Umstände auch immer hatten wir ein Upgrade von einer Seaview-Villa auf eine "Villa on the Rocks" bekommen, so dass wir unmittelbar am Wasser waren. Das ist natürlich mit einem gewissen Geräuschpegel verbunden, aber das sollte man eh wissen, wenn man eine Unterkunft so nah am Meer wählt. Auch den Geräuschpegel des Regenwaldes dort sollte man nicht unterschätzen, der Ausblick beim Duschen und aus dem Zimmer heraus war jedenfalls grandios. Das Personal ist unglaublich freundlich und hilfsbereit und man kann sich jederzeit mit den Elektrofahrzeugen fahren lassen, was unter bestimmten Umständen ganz nett ist, z.B. wenn es gerade mal wie aus Eimern schüttet (Regenzeit), oder so heiss ist, das man nicht total verschwitzt bei den am anderen Ende des Resorts gelegenen Restaurants ankommen will. Wir haben alle Restaurants ausprobiert. Es hat überall sehr gut geschmeckt, aber das Preis-/Leistungsverhältnis stimmt im Vergleich zu Singapur nicht so ganz.
Comment from Hotel Management
Dec 30, 2014 by Stefan Thumiger, Hotel Management
Dear Thomas, Thank you for sharing your experience with us. It is pleasure to know that you have enjoyed your stay. I am glad to know that you liked our villas. Our villas are spread throughout the hill; therefore, some of the villas are located very close to the sea. However, some of the villas are located on the hilltop, where the sound of the sea is not loud. Addressing your comment on value of money, please, let me share with you the situation that we are facing. Being unable to import the produce directly from Singapore and located away from the big cities, we must purchase the supplies from the large ports of Indonesia, which influences the handling and transportation fees. Please, be assured that we are looking for possible solutions all the time that can create some savings, which will surely reflect on our prices. It is a pleasure for us to know that our buggy service met your expectations and was of convenience for you. I look forward to welcoming you back to Banyan Tree Bintan again, Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

のんびりできる快適ホテル

Posted Nov 20, 2014
ゴルフ、プール、食事、スパとすべてホテル内で満たされるため非常に便利でした。ただ、お部屋は少し古い感じがし、水回りが汚かったり掃除が雑だったところが価格対比でみると残念でした。
Comment from Hotel Management
Jan 6, 2015 by Stefan Thumiger, Hotel Management
Dear Traveler, I would like to thank you for sharing you comment with us. Certainly, the location of hotel facilities is very convenient to use for our guests. We are doing the best to create the most enjoyable stay for our guests. I am disappointed to know that our unique traditional Balinese style villas which can feel rustic have not meet your expectations. Please rest assure that we conduct a regular maintenance program to ensure that the villas are in a good condition. Your note on the cleanliness has been shared with the concerned department head for a thorough follow up to ensure it does not reoccur. I hope to welcome you back again in Banyan Tree Bintan. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Great place for retreat

Posted Nov 4, 2014
My husband and I spent a 2D 1N in Banyan Tree and it was truly an excellent choice of place to stay. We were greeted by warm and friendly staff at the reception. Services was also prompt when we requested for our jacuzzi to be cleaned. We were at the restaurant an hour earlier than the time set for lunch but seeing us waiting in the restaurant, they took our orders and serve us our food. We really felt well taken care of during our short stay. Highly recommended!
Comment from Hotel Management
Nov 13, 2014 by Stefan Thumiger, Hotel Management
Dear Lina, Thank you very much for sharing your experience with us. I am delighted to hear that we have successfully delivered the true experience of Banyan Tree Bintan to you during your stay. I have shared your gracious comment with the team here and they are very happy to know that they could exceed your expectations. Meanwhile I look forward to welcoming you back to our resort in the future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Sublime eco-friendly Hotel with amazing view

Posted Oct 29, 2014
Pros: Service, View
Cons: Ant repellent, edgier/rougher more local food
Location: Taking other Ferries is a bit cumbersome, book it directly with the Hotel. Otherwise its far away from local spots.
A classic and legendary resort, really sublime in its elegance and perfect, hearty staff. Not noble or posh but really charming yet spotless. Could be cleaned a little bit more often but that's actually OK given the beautiful nature it's build it. The restaurants are almost too European, could be a bit more rough or edgy.
Comment from Hotel Management
Nov 11, 2014 by Stefan Thumiger, Hotel Management
Dear Traveler, Allow me to thank you for your review. I am glad to know that our service and stunning view of the South China Sea had met your expectations. Being located in a middle of natural rainforest amidst beautiful beach and sea view which is only 10 minutes drive from the ferry terminal we offer a unique setting to contemplate with the beauty of nature and to just rejuvenate. Unfortunately in this kind of environs insects and ants can be challenging. Our housekeeping team and pest controller are on standby to provide assistance upon your request. I regret to learn that the local food offered in our menu were not appealing to you. Nevertheless your comment has been shared with the chef who does menu review on regular basis for further follow up. Your concern on the cleanliness has also been addressed and a retraining has been done for improvement. Please do plan another visit to Banyan Tree Bintan and I look forward to welcoming you once again in the future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Couples
by Caro Mfrom Melbourne

Fantastic service and so peacful!

Posted Oct 27, 2014 on Hotels.com
The staff at Banyan tree were just brilliant - start to end and every single one of them! We loved the guys who did the housekeeping, all the lovely "animals" they made for us and the little extras! This was just a gorgeous setting, so relaxing. Have to also say that all three restaurants food was just first class - better than I had wished for!
Comment from Hotel Management
Jan 10, 2015 by Stefan Thumiger, Hotel Management
Dear Caro M, I am truly delighted to hear that we had exceeded your expectations with our genuine service and gorgeous setting. Thank you for appreciating our towel art creations; I am glad that you liked them. Hopefully we would be able to take care of you again the next time you are in Bintan. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Couples
by JW Choifrom Seoul

Wonderful room with fantastic view

Posted Oct 16, 2014 on Hotels.com
It was more than I am thinking of. Each villa consists seperately and very clean. I stayed at Villa on the Rocks and It has individual big spa. Especially if you drop by swiming pool you will fall in love with it. Best resort to take a rest during holidays or weekends.
Comment from Hotel Management
Jan 3, 2015 by Stefan Thumiger, Hotel Management
Dear JW Choi, I am truly delighted to hear that we were able to exceed your expectations during your stay with us. Thank you for your gracious comment on our villa cleanliness and beautiful swimming pool. Please do plan for a return visit and I look forward to welcoming you back again to Banyan Tree Bintan for another restful weekend. Sincerely, Stefan Thumiger Area General Manager
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Villas in the jungle

Posted Oct 9, 2014 on Hotels.com
Nice hotel, and yet, villa in the jungle did offer a few surprises, bats flying in the balcolny, centipedes walking in the living room and gecko climbing in the bathroom.... Pools are very beautiful, beach is wonderful...
Comment from Hotel Management
Jan 3, 2015 by Stefan Thumiger, Hotel Management
Dear A Traveler, I am very happy to hear that we have met your expectations and that you enjoyed our beautiful pool and pristine white sandy beach. Some encounters with the unspoiled wildlife are indeed expected within our resort as we are surrounded by a natural rainforest. Although the wildlife behavior is beyond our control we are doing our upmost to ensure our guests comfort and safety are not compromised. It is also uncommon to have some animals enter our villas. In the case if they do our Housekeeping and pest control team are on standby to assist you upon your call. In the end, I thank you for your choice of staying with us. I look forward to welcoming you back to Banyan Tree Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Sep 13, 2014 on Hotels.com
2 out of 5
by A verified travelerfrom tokyo

カビ臭い

Posted Sep 13, 2014
兎に角、カビ臭い。電話も唾液臭い。朝食は美味しいし景色も素晴らしいので、本当に残念。チェックイン時に待たせ過ぎ。結局30分待たされた。
Comment from Hotel Management
Sep 24, 2014 by Stefan Thumiger, Hotel Management
Dear Traveler, Let me firstly thank you for your constructive feedbacks. I am pleased to hear that you enjoyed our stunning view of South China Sea and that our breakfast menu was delighted to you. I am sorry that the smell of the natural Alang Alang has displeased you. This is normally not a problem and adds to the ambience with the oil burner and incense sticks. Let me assure you that we will follow up on this. Despite the standard checks in time of 3pm, which is set to allow the departing guest to keep the villa until noon and allow us to preparing the villa for the next arrival, we can accommodate early checks in should there be any availability. Unfortunately, the villa category you were booked under was booked up the night before your arrival. Hence the wait. I look forward to welcoming you back to Banyan tree Bintan sometime in the future. Sincerely, Stefan Thumiger Area General Manager