Ratings based on 42 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Sublime eco-friendly Hotel with amazing view

Posted Oct 29, 2014
Pros: Service, View
Cons: Ant repellent, edgier/rougher more local food
Location: Taking other Ferries is a bit cumbersome, book it directly with the Hotel. Otherwise its far away from local spots.
A classic and legendary resort, really sublime in its elegance and perfect, hearty staff. Not noble or posh but really charming yet spotless. Could be cleaned a little bit more often but that's actually OK given the beautiful nature it's build it. The restaurants are almost too European, could be a bit more rough or edgy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Resort, Amazing Service

Posted Jul 8, 2014
We had such a fantastic time at Banyan Tree, Bintan. Our villa was beautiful and service by housekeeping was exceptional. Staff all throughout resort were very attentive (as in couldn't do enough for you) and facilities were lovely. A high recommended place for a very relaxing break conveniently located near Singapore.
Comment from Hotel Management
Aug 5, 2014 by Stefan Thumiger, Hotel Management
Dear Traveler, Thank you for your gracious comment on our villa and service. I am happy to hear that our staff had been very attentive and that we were able to deliver a fantastic stay to you. It was a pleasure to have you staying with us and I look forward to welcoming you back again to Banyan Tree Bintan for another relaxing break. Sincerely, Stefan Thumiger Area General Manager
Comment from Hotel Management
Aug 5, 2014 by Stefan Thumiger, Hotel Management
Dear Traveler, Thank you for your gracious comment on our villa and service. I am happy to hear that our staff had been very attentive and that we were able to deliver a fantastic stay to you. It was a pleasure to have you staying with us and I look forward to welcoming you back again to Banyan Tree Bintan for another relaxing break. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Chicago, IL

Nice hotel and kind staff.

Posted Jul 2, 2014
Pros: will charge the fee for transportation between terminal and hotel
Good for relax within nature. But expensive service fee.
Comment from Hotel Management
Jul 15, 2014 by Stefan Thumiger, Hotel Management
Dear Steven, Thank you for your comment. Indeed being surrounded by a tropical rainforest with a stunning view of the ocean we offer the luxury of time and space to contemplate the nature. I am glad to know that you had a relaxing experience doing so with us. I look forward to having you stay with us again in the future. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Business Travelers
by M9rke from Singapore

Amazing Location

Posted Jun 24, 2014 on Hotels.com
The location is amazing we stayed in one of the sea view rooms with a jacuzzi in the balcony, perfect for a romantic weekend. The food was good in the hotel but the service was very slooooow. Also the wine list was just silly expensive nearly $300 for a bottle of Mo√ęt best advice would be to eat in the hotel next door which also had great food and is owned by the Banyan tree, dinner and massage on the beach was great but take your insect repellent!
Comment from Hotel Management
Sep 13, 2014 by Stefan Thumiger, Hotel Management
Dear M9rke, I am glad to learn that we were able to deliver a perfect romantic weekend to you. Indeed all our villas boast a stunning ocean view, which I am very proud of. Being located in a secluded area with a unique rainforest setting and a pristine white sandy beach we have a challenge of sourcing for good food and beverage products that can be delivered at low delivery cost. However, I am pleased to let you know that it is in our continuing effort to overcome this issue. Insects are also another challenge being in the middle of the unspoiled nature. We do fogging regularly to manage this challenge without harming the wildlife around us. In addition to that, we also provide complimentary mosquito repellents in our public areas. I am happy that our sister hotel, Angsana Bintan, was enjoyable to you. Please do not hesitate to plan for a return visit. Meanwhile I look forward to welcoming you back again to our resort in the near future. Sincerely, Stefan Thumiger Area General Manager
3 out of 5
by Sarah from Singapore

Not quite as lovely as I was expecting

Posted May 20, 2014
Pros: The staff, very friendly and helpful. The beach and environment itself is lovely. Appreciated the mosquito coils and the sandfly cream supplied.
Cons: A few things need sprucing up.
Location: A lovely environment and reading the information, certainly no shortage of things to do.
The staff are wonderful, no question. Apart from the breakfast in Treetops restaurant, the food was so so. And wildly overpriced (the wine also, just ridiculous)...and I'm used to SE Asia pricing as a Singapore resident. My husband went to the 4pm cooking class...we're still laughing at the fact it lasted ten minutes and involved dipping a skewer in satay and placing it on a grill. Hilarious! There are better value places to visit for a short break at the 5* price point. I was curious to go to Bintan but might not be back in a hurry.
Comment from Hotel Management
Aug 5, 2014 by Stefan Thumiger, Hotel Management
Dear Sarah, Thank you for taking the time to share your experience staying with us. I am grateful to hear that our staffs have been very helpful to you and you enjoyed our unique setting where the jungle meets our beautiful 1.1 km long private beach. Unfortunately, the setting that comes with our tranquil location brings challenges for our logistics department. As we cannot import our produces directly from Singapore, we have to purchase through other ports in Indonesia with tremendously high delivery cost, handling fees and local taxes, making our purchase prices higher than Singapore. Let me assure you that we are trying our upmost to find other solutions to get better quality products at reduced prices and that any savings will reflect in our prices. On this occasion, also allow me to apologize for the cooking class not living up to your expectation. We have reviewed the activity since and thank you for your feedback, which we took seriously. I hope you would give us another chance to deliver the true Banyan Tree Bintan experience and I look forward to welcoming you back to our resort sometime in the future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
by NickyB76 from Singapore

Great service, amazing views!

Posted May 19, 2014 on Hotels.com
Thoroughly enjoyed our 1N2D stay at Banyan Tree Bintan. Reservation staff were helpful & accommodating, allowing us to make full use of every hour of our short stay. The room (seafront villa) was lovely and the housekeeping staff made us feel like royalty! Overall, the hotel has a lovely charm & character- which means that there are signs of age & that not everything is perfect (like faulty toilet seat). This is not a criticism, it's just good to go with realistic expectations. The service is 5 star, with every member of staff you encounter being genuinely warm, friendly & professional. We couldn't have enjoyed our stay more and would definitely visit again!
Comment from Hotel Management
Aug 16, 2014 by Stefan Thumiger, Hotel Management
Dear NickyB76, I am very happy that we were able to host you an enjoyable stay and that our staff were very helpful and accommodating. Our villas are all designed in traditional Balinese style that boasts openness and with accents of rustic charm. Thank you for appreciating the character of the design. Please do plan for another visit and I would be very delightful to be able to welcome you once again to Banyan Tree Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Couples
by Val from Singapore

Wonderful short getaway

Posted Apr 25, 2014 on Hotels.com
Planned a surprise for my boyfriend and it all went smoothly with the great service from the staff from Banyan! Got to thank Agung for his attentive service during our lovely Dinner on the Rocks. We were greeted by very nice towels decoration in our room after the dinner. I was equally surprised and thank you for the great job done. Thanks again for making everything possible for us. See you all next time again!
Comment from Hotel Management
Jul 12, 2014 by Stefan Thumiger, Hotel Management
Dear Val, I am glad that we have been able to host a surprise dinner for you and your boyfriend and it went smoothly. Our Dinner on the Rocks is indeed a perfect choice for a romantic and intimate dining experience. Thank you for your compliment toward Agung, I have shared it on our notice board to keep every one of us motivated in delivering the true Banyan Tree experience like the one you have had. It was a pleasure to have you stay with us and I look forward to personally welcoming you back again to our resort sometimes in the future. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Couples
by Lusi from Singapore

Villa on the rocks

Posted Apr 24, 2014 on Hotels.com
Stunning view from the villa. The bubble pool is very shallow though, just enough to sit and enjoy the bubble. The beach is clean however there are signs to beware of sand flies. Restaurant is pricey. Transport is chargable at usd 25 for 2 way.
Comment from Hotel Management
Jul 12, 2014 by Stefan Thumiger, Hotel Management
Write your comment.Dear Lusi, I am very happy to hear that we have successfully created a memorable experience for you. Indeed as someone who stays and works in this resort I couldn't agree more with you on how stunning the view is from everywhere, let alone from the villa. This is one of our privileges for being nestled in one of the most secluded area of Bintan Island with pristine beaches and unspoiled nature. Unfortunately, our unique rainforest and jungle location has not only positive sides. Insects are part of the habitat and we do spray and fogging regularly in environmental friendly way. We also provide complimentary insect repellent in our public areas such as the pools, the beach and the restaurants for our guests. I hope you will be back again for another stay at Banyan Tree Bintan and I look forward to welcoming you to our resort in the near future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
by Lisa Jade Milner from London

Banyan Tree Bintan

Posted Apr 3, 2014 on Hotels.com
Absolutely stunning perfect for a relaxing getaway.
Comment from Hotel Management
Jul 5, 2014 by Stefan Thumiger, Hotel Management
Dear Lisa Jade Milner, I am delighted to read that we have been able to create the perfect getaway for you and hope to welcome you soon back. Sincerely, Stefan Thumiger Area General Manager
4 out of 5
Recommended
for Everyone
by Jerrine

Quiet location, great breakfast spread and polite

Posted Mar 25, 2014
The Jacuzzi in our villa would probably look more inviting if the pool tiles are darker shades. The jacuzzi button didnt really work all the time as well. Resort looks like it could do with a fresh coat of minor touchups.
Comment from Hotel Management
Oct 4, 2014 by Stefan Thumiger, Hotel Management
Dear Jerrine, Thank you for comments and I am glad that you enjoyed your stay. I am truly sorry that you experienced maintenance issues during you stay but glad that this has not affected your stay. With our traditional Balinese design, our villa might appear old but we ensure with our upkeep program that the villas are kept in a good condition to ensure a good experience. Looking forward welcoming you back soon again. Sincerely, Stefan Thumiger Area General Manager