Ratings based on 94 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

Nice Place

Posted Apr 14, 2015
Clean, walking distance to Applebes and Cracker Barel. 10% discount at Apllebees with room key. Solid value, comfortable beds and nice TV that gets several HD signals. Good effort to keep up the property. Would stay again.
3 out of 5
by A verified travelerfrom MALIBU, CA

come see, come saw

Posted Apr 13, 2015
Pros: LOCATION
Cons: PERSONNEL TRAINING REGARDING TV USE AND ACCESS
EASY CHECK IN BY PLEASANT DESK CLERK. TELEPHONE IN ROOM DIDN'T WORK BUT MAYBE CELL PHONES HAVE MADE ROOM PHONES OBSOLETE. ONE OF THE MAIN CHANNELS ON THE TV DIDN'T WORK AND THE PERSON AT THE DESK HAD NO IDEA HOW TO GET IT ONLINE. I CALLED VIA MY CELL PHONE, AND LATER WENT TO THE FRONT DESK TO SEE THE THE STATUS OF MY PROBLEM. THE DESK CLERK WAS VERY BUSY AND THAT WAS THE LAST I HEARD ABOUT THE TV CHANNEL. THE NEXT AFTERNOON IT WORKED. I FOUND IT INTERESTING THAT THERE WAS A LISTING OF THE "PRICE" OF TOWELS, WASH RAGS, PILLOWS, BLANKETS, ETC. I WILL STAY IN A NEARBY HOLTEL DURING MY NEXT TRIP.
5 out of 5
Recommended
for Everyone
by A verified traveler

Over night stop on a road trip

Posted Apr 11, 2015
The hotel is completely redone to be very upscale most hotels of this quality would cost 3 times the price. I highly recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler

On the way to South Carolina

Posted Mar 23, 2015
Pros: everything
Cons: Let me pay with Best Western gift card.
We arrived after 1:00 in the morning and were greeted, given a gift and found a great room waiting. This is truly a PLUS hotel. We stayed in another plus Best western that did not come close to this one. I wish there was one of these with these great people everywhere we go.
1 out of 5
by A verified travelerfrom Springfield, MO

Spring Broken

Posted Mar 18, 2015
Terrible experience. I would not recommend Best Western in Birmingham to an enemy!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2015
Hotel staff very friendly and willing to answer any question. made us fill at home.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Garden City, MO

Nice hotel with renovated rooms

Posted Jan 17, 2015
The hotel was very easy to find and get to off the interstate. Check-in was very quick. Rooms were nice and clean. The breakfast was very good. You could make your own egg and sausage sandwich, waffles, or grab some chocolate cake (never seen cake for breakfast before). Staff was pleasant and willing to answer any questions. There are plenty of restaurants across the street or within a couple minutes drive. The only issue we had was with the bathroom. The door wouldn't shut all the way unless you lifted up on the handle side. The door also was scuffed up and dirty from what looked like people trying to kick it shut because it was hanging crooked. The tub could have used an upgrade because it looked original. These were minor but would have made it a 5 star room instead of 4.
5 out of 5
Recommended
for Families
by Deidrefrom Calera

Great place

Posted Jan 15, 2015 on Hotels.com
Great hotel very friendly staff!
3 out of 5
Recommended
for Families
by Marcusfrom Vicksburg,ms

Bad business!

Posted Jan 11, 2015 on Hotels.com
This was the worst experience I've ever had at a hotel. Before I get into details, this may have just been a bad employee. When I arrived to check in, no one was there to check me in! There was also two other couples waiting. For a whole hour, we searched the hotel, called the 1-800 number and called the police. Still could find or get ahold to anyone to check us in. Finically the housekeeping manager arrive and she was nice and handled herself well as she checked us in. As I checked out the next day, I didn't receive any kind of apology or anything for the inconvenience. I believe the night person walked out on them but someone should have went out there way to make she we was ok and happy. I loved the hotel itself but I didn't feel welcome at all.
5 out of 5
Recommended
for Families
by Jasonfrom Boone, NC

Nice place!

Posted Jan 10, 2015 on Hotels.com
The room was nice and clean. Really comfortable beds w/4 pillows on each. The full breakfast was average but still a nice perk at the price point. Very nice accommodation!