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Reviews of Westley Hotel

3 out of 5
Westley Hotel
80 Westley Road, Acocks Green, Birmingham, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 85 out of 226 reviews" "
Rating 8 - Good. 90 out of 226 reviews" "
Rating 6 - Okay. 34 out of 226 reviews" "
Rating 4 - Poor. 10 out of 226 reviews" "
Rating 2 - Terrible. 7 out of 226 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

J

Stayed 1 night in Sep 2020

10/10 Excellent

IAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nice place, nice staff, very noisy
Arrived late evening on Wednesday all good, got back to hotel late on Thursday very noisy... talked to receptionist and advised it was quiz night but should finish soon - what room was I in ...... oh that’s the one above bar I was advised. It did finish but was followed up by loud music.. Friday more loud music and what appeared to be a loud “sing” along. Saturday night functions on also really loud music. At no point From booking to arrival at hotel were we advised about possible noise. On top of this there were the fire safety regulations that were being ignored ( did bring this to duty managers attention) not sure he got the seriousness of it. On the whole staff were friendly
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Shahzad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Rosalind

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from SSW on Feb 21, 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

8/10 Good

Phillip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for Route 44 music venue
Clean hotel with a large free car park. The hotel was clean and the room comfortable. Some confusion over the food menu which differed to what was on the website and what food was actually available. In the end it was resolved with the day menu being available till 10pm and not 5pm as shown on the menu. Overall a very good hotel and would recommend it. Ideal for Route 44 music venue just a few minutes walk.
Stayed 1 night in Jan 2020
Response from SSW on Feb 21, 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay-Helpful Staff
Generally well pleased with my stay. The staff were all attentive & courteous. As there were not many guests staying I got an upgraded room which was great.The breakfast was good. Only downside was that the bar food was Indian which I don't eat. However I was able to get an alternative & also the bar was busy with many diners so i'm in the minority!
Stayed 1 night in Jan 2020
Response from SSW on Feb 21, 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020
Response from SSW on Feb 21, 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to thank you for your great score . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

4/10 Poor

Dilip

Business traveler
Disliked: Room comfort
Guest house not a hotel
Room was in a what looks like a guest house in a house next door😩😩 Breakfast was worst I have had at best western hotel group!!!!
Stayed 1 night in Dec 2019
Response from Ssw on Jan 2, 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attention to detail .. friendliness .. good value ..
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
A decent stay in the end
Stayed here last year, returned this year. The receptionist Nancy is very friendly and helpful. Parking is sufficient. The room was good but the side lamp had a slight lose connection. Bed is comfortable and quiet room. Went for tea in the bar, unfortunately we waited over an hour for food, no explanation. After asking a second time how much longer the starter would be turns out the order was forgotten, an apology off the staff and finally 25mins later the starter arrived. After speaking to the manager he apologised profusely and explained they were only informed of a kitchen refit the day before. He offered a refund for food and drinks for both nights of our stay and given VIP treatment the following night. The food was very good and the problem was resolved although am still awaiting the refund as it had to be done off the booking. The hotel also have a good rate with a local taxi company. Overall, the stay was good.
Stayed 2 nights in Nov 2019
Response from SSw on Jan 2, 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Best Western
Hated this hotel. Entry is thru Smokey pub and felt quite uncomfortable walking family thru a dump of a pub. We booked for 2 adults and 1 child and there was only 1 double bed. No other rooms and despite showing the booking for 3 she argued with us. Reception requested a deposit in case we damaged the room (which was pretty well worn and grubby - so this was an insult and made us wonder about who normally stayed at this location. ) Reception person was rude and called me “darling” which was just unprofessional. Our room was in a separate old building with no lift. Carpark very dark and unlighted.Hotel not well sign posted and apparently entry is in back but not well lighted and carpark so jammed couldn’t get near that entry if we tried.
Stayed 1 night in Oct 2019
Response from SSW on Dec 10, 2019
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would like to find out more information regarding your stay please don't hesitate to contact me directly at 01217064312. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from SSW on Jan 2, 2020
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

8/10 Good

Nigel

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well run, spotlessly clean, super-friendly mature local staff. Very good breakfast too. My only issue is that they automatically take away towels, soap etc and replace with new every night - which environmentally is a huge waste of energy and contributes to landfill etc. Most chains now offer a 'hang it up to use it again' policy - I hope this place will do that too ASAP. But overall - very impressed.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is showing signs of age and the breakfast service was a little to be desired.
Stayed 1 night in Oct 2019

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night in an hotel
We were surprised to be sleeping in a different building, especially when the weather could have been better. Also my wife is not good with stairs and we ended up being on the top floor 40 steps from the pavement.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
The breakfast was terrible.The person making breakfast did not know how to poach an egg.Cold uncooked .Took ages .Bad experience The bar tables were sticky and the awful music way too loud and inappropriate. Not bar music.The room was clean.The hotel looked tired .
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was easy to find with a large car park. The appearance is pretty good with nothing worrying However, the car park has many signs saying pay parking now, so we did, then at reception we found out is wasn't necessary. The floor in our room 16, had an unbelievably squeaky floor, thankfully no rooms below us.
Stayed 1 night in Oct 2019

10/10 Excellent

L G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Friendly staff, both in reception and the hotel bar. Room was spacious, clean and well equipped. Always good to have tea/coffee and biscuits available. The only downside was the location as we were staying prior to a flight from Birmingham. it took 25 mins by taxi at a cost of £16, not bad but it would so helpful if the hotel operated an airport shuttle service, even at a charge. All in all we would stay here again.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room .gud sevice.very clean and gud environments.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Staff were friendly and helpful and gave me directions to chip shop and supermarket.
Stayed 1 night in Sep 2019

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money!
This hotel is about 6 miles from Birmingham Airport. We only stayed one night as we were travelling north the next day. I can't recommend it enough as it is one of the best value budget hotels I have ever stayed in! Secure car park, friendly staff, very comfortable bed, and one of the tastiest breakfasts I have ever had served to me at the table. It is excellent!....and it has a bar!!!
Stayed 1 night in Sep 2019

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and stay.
Lovely place, good food and great staff. Slightly dated decor but that is part of its charm. Would think air con would be a must in a warm summer.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Room was brilliant, lighting could do be brighter (eyesight problems), also could do with hand rails by the outside steps to help get in/out of the hotel Staff very friendly and hopeful - first time staying there, will definitely go again!!
Stayed 2 nights in Sep 2019

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Kamel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean.
Smart clean rooms with clean streamlined rooms which could have been a bit bigger, Beds were small and no lift was available. It rained the whole time and this room was a building opposite but was easy to get to and staff were lovely. Would use again but I would book a bigger room.
Stayed 2 nights in Aug 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Kieran on Aug 11, 2019
Hello Stephen, Thank you for taking the time and leaving us a review. We hope to see you again soon, Kind regards.

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, room comfort
Reasonable hotel that I keep coming back to
I like this hotel. The staff are friendly, especially the lady (Kathy?) in the mornings for breakfast. The hotel is a little dated but meets my expectations. It actually reminds me of vising my grandparents place a kid! Very handy for when i visit clients in the Sparkbrook/Sparkhill area rather than staying in the centre and fighting traffic in the morning. I've probably spent 20 or more nights here in the last 12 months and keep coming back.
Stayed 2 nights in Jul 2019
Response from Kieran on Aug 11, 2019
Hello Andrew, Thank you for taking the time and leaving such a fantastic review. We are really pleased you like our hotel and it meets the needs for yourself as our guest. We are overjoyed also to hear that Kathy has made a lasting impression making your stay's so memorable. Customer service is everything to us, and it’s made my day to hear you had such a pleasant stay. We hope to welcome you back again for many more stays. Kind regards

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities
Some staff were helpful but sadly some were the exact opposite.
Stayed 1 night in Jul 2019
Response from Kieran on Jul 20, 2019
Thank you very much for taking your time to write a review of your experience with us. I would like to apologize for any inconvenience caused during your stay an would like to find out some further information so we may tackle any issues that arose. If you could please contact our reservations team to discuss it would be greatly appreciated. Hope to hear back, Kind regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good value for money, handy for Birmingham airport. Very friendly and helpful service.
Stayed 1 night in Jun 2019
Response from Kieran on Jul 20, 2019
Thank you very much for taking your time to write a review of your experience with us. I have shared your feedback with our whole team in the hotel, hope to see you again soon. Many Thanks,

6/10 Okay

Stephen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Kieran on Jul 20, 2019
Thank you for taking your time to leave a review of your experience with us at The Westley Hotel, Hope to see you again soon in the near future. Kind Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for overnight stop and city centre event
Stayed 1 night in Jun 2019
Response from GM on Jul 1, 2019
Thank you for your review. We hope to see you soon again, Kind regards

10/10 Excellent

mrs s a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter and I stayed at the hotel for the BBC Good Food Show.From the moment we arrived we were given a very warm welcome,all the staff could not do enough for us the room was clean the beds very comfortable.As we checked out we asked to speak to the manager to say how amazing he had been(Liam I think his name was)and ALL the other staff had been.Highly recommended:):)
Stayed 2 nights in Jun 2019
Response from GM on Jul 1, 2019
Thank you for your lovely review! We so glad you had a pleasant stay at our hotel. Your feedback is greatly appreciated. We hope to see you again soon, Kind regards.

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Kieran on Jul 20, 2019
Thank you for taking your time to leave a review of your experience with us at The Westley Hotel, Hope to see you again soon in the near future. Kind Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at this hotel 3 times and have always been lucky to get the same room on the ground floor of the town house. Best hotel in Birmingham with the friendliest staff
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The property did not have an elevator and my room was on the 2nd floor. The staff was very prompt though at carrying my bag up and down the steps.
Stayed 1 night in May 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019