Train station shuttle

Reviews of Britannia Hotel Birmingham New Street Station

3 out of 5
Britannia Hotel Birmingham New Street Station
New Street, Birmingham, England

Reviews

5.4
Rating 10 - Excellent. 89 out of 1000 reviews" "
Rating 8 - Good. 207 out of 1000 reviews" "
Rating 6 - Okay. 216 out of 1000 reviews" "
Rating 4 - Poor. 208 out of 1000 reviews" "
Rating 2 - Terrible. 280 out of 1000 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

4.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

4/10 Poor

Catherine

Stayed 2 nights in Jul 2022

2/10 Terrible

marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Natalia, London

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Central place, booked last minute. Decent conditions for the price.
Stayed 1 night in May 2019

4/10 Poor

nicola

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, dated and dismal
I was grateful there was a hotel open for key workers during the pandemic, but this was awful. Had to enter via a back/stores room door - filthy. My room was filthy, drawers broke, black powder and stuff in the bath, bed hard, coffee stains down the furniture. An absolutely no food. I was very worried about legionella and whether the water system had been flushed as there are only a few rooms in use. The whole place needs a major refurb.
Stayed 1 night in May 2020

10/10 Excellent

Comfort

Liked: Staff & service, property conditions & facilities, room comfort
It was excellent
Stayed 3 nights in May 2020

2/10 Terrible

Vincent

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful place
Aweful carpet smelly building unhelpful staff members literally I would never stay there again.. oh and no parking!
Stayed 1 night in Mar 2020

2/10 Terrible

Miss zoe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend to anyone
The condition of the bedroom was awful, hair in sink bathroom bath was awful, yellow walls fifthly bathroom
Stayed 1 night in Mar 2020

10/10 Excellent

Paul Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Birmingham
Great Place to Stay, Very Central with Local Shops & Restaurants Nearby Also Very Close to Birmingham New Street Train Station, Staff are Really Friendly & My Room was Very Nice With a Shower & Bath included.
Stayed 1 night in Feb 2020

2/10 Terrible

Terri

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Mr Val

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
The room we were allocated had not been cleaned and was dirty, unmade bed, dirty towels etc. Back to reception and allocated another room. It was extremely small, no window, no air conditioning, very disappointing! We had problems not being able to use key cards, and had to get them changed.
Stayed 2 nights in Mar 2020

2/10 Terrible

Christopher

Disliked: Staff & service, property conditions & facilities, room comfort
Distressing experience
first the desk clerk refused to check me in without photo ID which was not a term of contract before placing the booking thru the agent and which I didn't have; then hotel wanted me to produce a credit card which I didn't recognise which clerk said was a credit card unconnected with me or the agent but that I had booked with (I booked with agent!) kept me waiting for an hour so I missed appointment) Then instead of reprimanding an incompetent employee manager maintained needed photo ID untill I pointed out that ID was not a requirement in agents contract with me and what was on the counter was not relevant .Couldn't get hold of the agent by phone in a distressing circumstances when I was a very long way from home. Very very poor service all round
Stayed 1 night in Mar 2020

2/10 Terrible

Rich

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking
Unsafe, shocking hotel.
Stayed 1 night in Mar 2020

6/10 Okay

Dave, Aberdeen

Liked: Cleanliness, staff & service
Disliked: Amenities
Like- close to the station. Clean linen. Hot powerful shower. Dislike - shabby worn out fixtures and furniture. Broken window latch.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Disappointed - staff were rude and rooms dirty. Only 20 minutes free WiFi. My room was never cleaned every day. I'll never stay here again
Stayed 2 nights in Mar 2020

2/10 Terrible

Amritpal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very central in pedestrian area near facilities, sights, shops, eateries etc. Comfortable enough. Good shower power. Has seen better days. Only single glazing. Lack of maintenance apparent - only 1 of 2 lifts working, toilet did not flush (moved room), tap dripped. Interior walls paper-thin. Staff all brilliant!
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
didn't sleep a minute
the whole floor and room were very smelly, window very old and not well closed hearing all street noise, hearing noise from next rooms, bed not comfortable at all
Stayed 1 night in Mar 2020

8/10 Good

Osman

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab!
Really good facilities for a fantastic price. I really enjoyed my stay with this hotel.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2020

6/10 Okay

Aderayo

Liked: Cleanliness, staff & service
Cheap and cheerful
The hotel was very basic, very dated however it was cheap and cheerful, clean, and had the basics. Location was brilliant, didn’t need taxi to get anywhere, loads of shops including Tesco where all within walking distance, no break needed.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
The plus- location was excellent.well lit and the signage was appropriate, love the mirrors in all corridors Unfortunately one lift was available to access 9 floors and I assumed it was nonsmoking facility! I felt I was staying in an ashtray.
Stayed 2 nights in Mar 2020

2/10 Terrible

Sharon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disastrous
Stayed 3 nights in Mar 2020

2/10 Terrible

Richard

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was turned away as I did not have the card I booked with. I had my phone to confirm the booking using Apple Pay and this was rejected. This was a massive inconvenience and I expect a full refund immediately. Can you confirm when you make the refund please.
Stayed 1 night in Mar 2020

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful from checking in to checking out. Needs a complete overhaul, stained wallpaper and dripping taps.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Paula

Liked: Cleanliness, room comfort
Rude check in staff
The person who checked me in was unhelpful and sullen. He did not give me any instructions on how to use the swipe card, etc. If I hadn't been so tired I felt like telling him not to bother. Everything was too much effort for him. The women who was at the breakfast café couldn't have been more helpful which is why I gave a higher score than I otherwise would have.
Stayed 1 night in Mar 2020

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Really good rooms and price. It wasn’t as clean as I like so wrote a message and haven’t heard back yet would of liked to stay longer nice old building.
Stayed 2 nights in Mar 2020

6/10 Okay

Arran

Stayed 1 night in Mar 2020

6/10 Okay

Michael

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
when I asked for help the security staff was very professional.
Stayed 1 night in Mar 2020

6/10 Okay

gakul

Liked: Room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2020

2/10 Terrible

Jamie, Nottingham

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything at all. It's just a disgusting hotel
Stayed 1 night in Mar 2020

8/10 Good

Mindaugas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Grand Name, dreadful reality
The hotel pictures looked promising. However in reality it’s a grubby hotel. The room I was initially given hadn’t been cleaned after the previous guest, including an empty sandwich packet left in the room. The second room I was given, still didn’t leave confident of the cleanliness. Had it not been a long day, I would have asked for a refund and found a room at a different hotel.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice but very old and could do with a refurb!
Stayed 1 night in Mar 2020

6/10 Okay

Andrew

Liked: Staff & service
West Brom away
Decent value for the price given what we paid. I would probably use this hotel again for an overnight stop. Staff all pleasant which is very important.
Stayed 1 night in Mar 2020

4/10 Poor

Marcia

Business traveler
Disliked: Cleanliness, property conditions & facilities
Tired furniture, lot of patching up in the bathroom. odour in room. Not clean, apart from sheets and towels.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Lack of customer care at reception Unhelpful and rude
Stayed 1 night in Mar 2020

4/10 Poor

anthony

Business traveler
Disliked: Property conditions & facilities
A none smoker
Asked for a no smoking room were given a smoking room it stank
Stayed 1 night in Mar 2020

2/10 Terrible

KENNY

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stinking hotel!!
Whole floor 8 stunk of Cigarettes as soon as you stepped out of the lift. Room stunk of cigarettes also and my clothes stunk the next day due to the cigarette smoke. Didn’t look like my room was a smoking room as had no ashtrays but in all honesty it was like walking in a busy pub years ago and coming home stinking of cigarettes. No toiletries, bed was like sleeping on boxes and in all honesty for the price, I am guessing it had people who normally sleep in boxes staying. Stay here at your peril.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
A bit pricey for what we had, quite noisy due to the location, and found a condom in the drawer that must have been missed by the cleaners... But the room was warm and cosy, and staff were helpful.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Pillows too hard for my liking.
Stayed 1 night in Mar 2020

6/10 Okay

Nigel, Midlands

Traveled with partner
Liked: Staff & service
Bathroom hadn’t been serviced, reported it to reception, it was sorted on our return. Good sized room, although A little noisy from outside street. Decent English breakfast. Good value for money.
Stayed 1 night in Feb 2020

4/10 Poor

Simon

Disliked: Cleanliness, property conditions & facilities, room comfort
OK if ur on a budget
Tbh the hotel is very outdated, basic things like kettle and towels are not in the rooms and took me over a hour to receive but the main one for me is the hotels is not clean at all
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The receptionist on my arrival / check in was very unfriendly.... in fact he looks like he does not want to be there. To top it all off, he checked me in to a room that has not be cleaned up after another customer has checked out. Dirty toilets, messy bed, empty Macdonald bags, smells etc. Had to go from 5th floor to the ground to report this.... no sorry before being checked into another room
Stayed 1 night in Feb 2020