Reception

Reviews of Sleep Inn & Suites Birmingham - Hoover

2.5 out of 5
Sleep Inn & Suites Birmingham - Hoover
4400 Colonnade Pkwy, Birmingham, AL

Reviews

8.0

Very Good

Rating 10 - Excellent. 439 out of 1002 reviews" "
Rating 8 - Good. 312 out of 1002 reviews" "
Rating 6 - Okay. 118 out of 1002 reviews" "
Rating 4 - Poor. 66 out of 1002 reviews" "
Rating 2 - Terrible. 67 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Traveled with partner
no stopper for the bathtub coffee was horrible
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was not expecting to have to put down $100 deposit after I had already paid the full price for the stay. However, I was refunded the full amount within a few days. I also did not expect How quiet the property was I got one of the best nights sleep ever at a hotel.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Deborah,We're glad to hear that despite the initial inconvenience of the deposit, you were promptly refunded the full amount and found our property exceptionally quiet. It's wonderful to know that you had one of your best nights of sleep ever at a hotel during your stay with us.We appreciate your feedback and look forward to providing you with another peaceful and comfortable experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet location
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Claire,Thank you for choosing to stay with us and for your positive review. We're delighted to hear that you found our location very quiet, allowing you to enjoy a peaceful and relaxing stay.We look forward to welcoming you back for another wonderful experience in the future.Sincerely, Hotel Manager

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and fairly new bldg. some furniture was kinda grimy, but overall very good for the price.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear David,Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you enjoyed our location and found our property to be fairly new.We apologize for any inconvenience caused by the condition of some furniture. Rest assured, we'll address this matter to maintain the highest standards of cleanliness and comfort for our guests.We look forward to welcoming you back for an even better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Eric

Traveled with family
Liked: Cleanliness, staff & service
Room was next to the road and it was very noisy
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Eric,We apologize for the inconvenience caused by the noise from the road during your stay. Your feedback is valuable to us, and we will take it into consideration to improve our guests' experience in the future. If you decide to stay with us again, please feel free to request a room away from the road, and we will do our best to accommodate your preference. Thank you for bringing this to our attention.Sincerely, Hotel Manager

6/10 Okay

Brandy

Liked: Staff & service
Disliked: Amenities
Softer bed
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Dear Brandy,Thank you for your feedback and for choosing to stay with us. We appreciate your suggestion regarding the bed, and we will take this into consideration as we strive to improve our guests' experiences. If there are any other aspects you would like us to address or if you have any further comments, please let us know. We value your input and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Apria

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Dear Apria,Thank you for your excellent rating! We're thrilled to hear that you had a great experience during your stay. If there's anything specific you enjoyed or any suggestions you have for us, please feel free to share. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

8/10 Good

Earl

Liked: Cleanliness, staff & service, amenities
I was told what the password. I was not told there were two networks -- one of which did not work. I had to keep joining the network. The windows were not insulated, so I heard a lot of highway noise. A shelf in the bathroom, holding towels was bent. Breakfast was great. In general the property seemed well maintained. The channel selection was very good.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Earl,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the Wi-Fi networks and the noise from the highway due to uninsulated windows. We will address these issues to ensure a more comfortable stay for our guests. We're glad to hear that you enjoyed the great breakfast, well-maintained property, and excellent channel selection. Your comments are valuable, and we appreciate your input. We hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay with our dogs while traveling.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Lisa,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be a perfect place to stay with your dogs while traveling. Providing a comfortable and pet-friendly environment is important to us, and we're delighted that we could meet your expectations. We look forward to welcoming you and your furry companions back for another enjoyable stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Kristy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Kristy,Thank you for your perfect rating on Expedia! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything specific that stood out to you or any areas where we can further improve, please let us know. Your feedback helps us ensure that every guest has a fantastic stay. We look forward to welcoming you back for another outstanding experience in the future.Sincerely,Hotel Manager

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear John,Thank you for taking the time to share your feedback with us. We apologize if your experience did not meet your expectations during your stay. Your comments are valuable, and we will use them to identify areas for improvement to enhance the overall guest experience. We appreciate your input and hope to have the opportunity to welcome you back in the future for a better stay.Sincerely,Hotel Manager

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Since the rating is positive and no specific feedback or comments were provided in Jan's review, a response would focus on expressing gratitude for the excellent rating:---Dear Jan,Thank you for choosing to stay with us and for your fantastic 5 out of 5 rating on Expedia! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Our team works hard to ensure that every guest has a memorable and enjoyable stay, and we're delighted that we could exceed your expectations.We appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

4/10 Poor

Wilma

Liked: Staff & service
Comfortable beds, but we were charged more for our dog than their website advertised, the microwave did not work, and the floor could have been cleaner. The employees were great .
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Wilma,We apologize for the discrepancies you encountered during your stay, including the overcharge for your pet and the issues with the microwave and cleanliness. We appreciate your feedback and will address these issues with our team to ensure a better experience for our guests in the future. Thank you for highlighting the positive aspects of our service.Sincerely, Hotel Manager

10/10 Excellent

Terrica

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Terrica,Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Good

Robert, Monroe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Clean and safe property
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Robert,Thank you for your feedback! We're glad to hear that you found our property to be a great value and that you felt it was clean and safe. We're always striving to provide a comfortable and secure environment for our guests. If there's anything specific we can do to improve and earn that fifth star next time, please let us know. We appreciate your support and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear James,Thank you for your positive feedback! We're thrilled to hear that our staff made a great impression on you. Providing excellent service is our priority, and we appreciate your recognition. If there's anything else we can do to enhance your experience, please let us know. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Marquita

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great!!!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Marquita,Thank you for your positive rating! We're thrilled to hear that everything was great during your stay. Providing a wonderful experience for our guests is always our goal. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very good Except needed better mattress, towels and more variety at breakfast.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 22, 2024
Dear Richard,Thank you for your positive rating and valuable feedback. We apologize for any discomfort caused by the mattress and for the lack of variety in breakfast options and towels. Your comments will be taken into consideration for future improvements. We appreciate your input and hope to welcome you back for an even better experience.Sincerely, Hotel Manager

10/10 Excellent

Matthew, Bel Air

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Matthew, Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Connie

Traveled with partner
Staff was awesome and check in was so convenient
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Connie,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you had an awesome experience with our staff and that your check-in process was convenient. Providing excellent service and a hassle-free experience is important to us, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Deb

Liked: Cleanliness, staff & service
Very nice, great price.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Deb,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you found our hotel very nice and at a great price. Providing value for our guests is important to us, and we're delighted that we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

8/10 Good

Juana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Juana,Thank you for your feedback! We're glad to hear that you had a positive experience with our staff. Providing great service is important to us, and we're delighted that our team made a positive impression on you. We appreciate your review and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Kalin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Kalin,Thank you for the perfect rating! We're thrilled to hear that you had a great experience during your stay. We appreciate your support and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast food could have had more offering but also recognize the hotel was not very full and staff was doing double duties. Bed and room was very comfortable and would definite stay there again.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 3, 2024
Dear Anne,Thank you for your feedback and positive rating! We're glad to hear that you found the bed and room very comfortable and that you would stay with us again. We appreciate your understanding regarding the breakfast offerings, especially considering the circumstances with staffing and hotel occupancy. Rest assured, we'll take your feedback into consideration as we strive to improve our breakfast options. We value your input and look forward to welcoming you back for another comfortable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely, Hotel Manager

2/10 Terrible

Khristina

Disliked: Cleanliness, amenities, property conditions & facilities
The staff were kind, but the hotel was not nice. The facilities were outdated, the sheets/bedding had stains on them, and the environment felt unsafe. I travel a lot internationally and in the USA and rarely feel unsafe in hotels. I will not be staying here again or recommending it to friends and family.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your kind words about our staff's kindness. However, we deeply regret to hear about your dissatisfaction with the condition of our facilities and the cleanliness of the bedding. Ensuring a safe and comfortable environment for our guests is our top priority, and we apologize for falling short of your expectations. Your concerns will be addressed promptly to improve our overall guest experience. We understand your decision, but we sincerely hope to have the chance to regain your trust in the future.Sincerely,Hotel Manager

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Patricia,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 Good

John

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear John,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Kalin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Guest,We're delighted to see that you had a good experience during your stay. Your positive feedback is greatly appreciated. If there's anything specific you enjoyed or if you have any suggestions on how we can make your next stay even better, please let us know. Thank you for choosing us, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for a volleyball tournament for my daughter. It was clean and safe. Breakfast opened at 6am which was good for us since we had to leave at 6:30am. However, I wish the food options were better for breakfast.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Guest,Thank you for choosing to stay with us during the volleyball tournament, and we're glad to hear that you found our hotel clean and safe. We appreciate your feedback regarding the breakfast options, and we'll take it into consideration for future improvements. If you have any specific suggestions on how we can enhance our breakfast offerings, please feel free to share. We hope to welcome you back for another stay in the future.Sincerely,Hotel Manager

6/10 Okay

martina

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly and helpful. Property needed repairs and updates. Tub stopper did not work. Furniture was soiled
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly and helpful staff. We apologize for any inconvenience you experienced with the property needing repairs and updates, the tub stopper, and the soiled furniture. Your comments will be shared with our team to address these issues promptly. We strive to provide a comfortable and enjoyable stay for our guests, and your input helps us in our continuous improvement efforts.Sincerely,Hotel Manager

10/10 Excellent

Robert

Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 14, 2024
Dear Robert,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. Being regarded so highly by you is an honor!Sincerely, Hotel Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a quick trip
Great quick trip. Not a super fancy place but great mattress, clean facility, attentive and kind staff.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Stephanie,Thank you for your excellent review and a perfect 10 out of 10 rating! We're delighted to hear that your quick trip was enjoyable, and you appreciated the great mattress, clean facility, and the attentive and kind staff. Your feedback is greatly appreciated, and we look forward to welcoming you back on your future visits.Sincerely,Hotel Manager

4/10 Poor

Renee

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Renee,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and clean. However, I wish the breakfast was alittle more than provided.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Michael,Thank you for your positive feedback on our great and clean facilities. We appreciate your input regarding breakfast and will consider ways to enhance the offerings for a more satisfying experience. We value your suggestion and hope to welcome you back for an even better stay.Sincerely, Hotel Manager

10/10 Excellent

Hayley

Traveled with family
Location , cleanliness, friendly staff , breakfast and coffee. No complaints, would stay again!
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Hayley,We're thrilled to hear you had a positive experience! It's great that you enjoyed the location, cleanliness, friendly staff, and breakfast with coffee. We appreciate your feedback, and we look forward to hosting you again on your next stay. Thank you for choosing us!Sincerely, Hotel Manager

8/10 Good

Neal, Winder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night agent was very knowledgeable about stuff in the area.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Neal,That's great to hear! We're pleased that the night agent was knowledgeable about the area, providing you with valuable information. If you have any more questions or need assistance, feel free to reach out. We look forward to welcoming you back for another positive experience.Sincerely, Hotel Manager

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was excellent. Check in and check out was easy. Staff was welcoming!
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Terry,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that your stay was excellent and that the check-in and check-out processes were easy. It's wonderful to know that the staff made you feel welcome. We appreciate your positive feedback and look forward to providing you with another great experience in the future!Sincerely, Hotel Manager

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Tasha,Thank you for taking the time to share your feedback on Expedia. We're glad to see that you had a positive experience overall. If there are areas where we can improve or if you have any specific suggestions, please feel free to share. Your input is valuable to us as we strive to enhance our services.Sincerely,Hotel Manager

2/10 Terrible

Ashley

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was a tolerable property for the cheap price with nice service but we had dirty towels in our bathroom and bugs in the room
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Ashley,Thank you for your feedback, and we appreciate your acknowledgment of our service. However, we sincerely apologize for the cleanliness issues you encountered with the towels and the presence of bugs in your room. This is not reflective of the standards we aim to provide. Your comments are important, and we will address these matters promptly with our housekeeping and pest control teams to ensure improvements. However, please note that we have a vigorous pest control program and make sure that there are no bugs or any other pests in our rooms. We value your business and hope you might consider giving us another chance to provide you with a more comfortable and pleasant stay in the future.Sincerely,Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear James,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is decent, get what you pay for .
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 24, 2023
Dear Mark,Thank you for your review. We're glad you found our hotel decent and believe in providing value for your money. If there are specific areas where we can improve to enhance your experience, please feel free to share your insights. We appreciate your feedback and hope to welcome you again.Sincerely, Hotel Manager

8/10 Good

Marcus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for an overnight stay. It's my go-to when I'm in Birmingham.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Marcus,We're delighted to be your go-to choice for an overnight stay in Birmingham! Thank you for choosing us and for your positive feedback.. We appreciate your loyalty and look forward to serving you during your future visits!Sincerely, Hotel Manager

10/10 Excellent

Rolando

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very nice Hotel in a great location lots of restaurants and activities close by
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 15, 2023
Dear Timothy,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you found our hotel very nice and appreciated the great location with lots of restaurants and activities nearby. We look forward to welcoming you back for another great experience!Sincerely, Hotel Manager

8/10 Good

Beth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,Thank you for sharing your feedback. We're glad to hear that your stay was satisfactory. If there are specific areas where we can improve and earn a higher rating in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience.Sincerely,Hotel Manager

10/10 Excellent

Glen, Mobile

Traveled with partner
Liked: Cleanliness, staff & service, amenities
enjoyed our stay
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 15, 2023
Dear Glen,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you enjoyed your stay. We appreciate your positive feedback!Sincerely, Hotel Manager

4/10 Poor

Shonder

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 10, 2023
Dear Shonder,We're deeply sorry to learn about the presence of roaches during your stay. This is unacceptable, and we sincerely apologize for the inconvenience. We take this matter seriously, and immediate action will be taken to address and rectify the situation.Your feedback is crucial, and we appreciate you bringing this to our attention. If there's anything else you'd like to share or discuss, please feel free to contact us directly.Sincerely,Hotel Manager

10/10 Excellent

Briana

Stayed 1 night in Oct 2023
Response from Hotel Manager on Dec 10, 2023
Dear Briana,Thank you for your perfect 5 out of 5 rating on Expedia! We're delighted to hear that you had a positive experience during your stay. If there are specific aspects that stood out and contributed to your satisfaction, we'd love to hear more.We look forward to hosting you again for another wonderful stay.Sincerely,Hotel Manager

6/10 Okay

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get my security deposit back that’s why I rated 3, I photographed when I checked in stains, slight defects in room but guess I was charged for the damage.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 10, 2023
Dear Guest,We apologize for any inconvenience you experienced regarding the security deposit and any unexpected charges. We take your concerns seriously. It's important to address this directly with the front desk for clarification and resolution. We appreciate your feedback, and we'll work to ensure better communication and understanding in the future.Please feel free to contact the front desk directly to discuss this matter further.Sincerely,Hotel Manager

2/10 Terrible

Lorenzo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 10, 2023
Dear Lorenzo,We're sorry to hear that your experience did not meet your expectations, as indicated by the 2 out of 10 rating on Hotels.com. We value your feedback, and if there are specific concerns you'd like to share, please let us know so we can address them and improve our services.Sincerely,Hotel Manager