Ratings based on 171 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Northeast AL

Wonderful Getaway

Posted Feb 6, 2015
Pros: Everything
Location: Lots of restaurants and things to do. All we wanted to do was eat out, so it was great.
We only live about an hour from this hotel. It was a getaway trip for my husband and myself. The hotel was lovely, indoor pool nice. The staff was amazing and helpful. We will definitely stay here again for a great weekend getaway. We may even bring the kids next time. LOL
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sulphur springs, texas

Very comfortable bed, room very spacious and clean

Posted Jan 30, 2015
Great nights sleep, bed was awesome!! Staff was pleasant and friendly. Hotel close to good restaurants also. Would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Jan 26, 2015
Pros: Size of room and location in relevance to where our event was.
Cons: Some little areas in rooms need slight renovations, and breakfast area could use better organizational flow.
Location: Bowling alley right across the street. Huge mall (Galleria) about 15-20 minutes away.
Only bad note I had is for Expedia. Hotel could not find our reservation due to an Expedia caused issue, but hotel staff were quick to find us another room and very helpful and nice. The hotel conditions were pleasing and leaning towards clean (just a few areas that need some renovations but very minor). Rooms were great size, perfect for bigger families, schools, group trips.
Comment from Hotel Management
Jan 28, 2015 by Manager, Hotel Management
Thank you so much for taking the time to rate our hotel, We appreciate any and all feedback from our guest, so that we can make the proper changes to a more positive and enjoyable stay Thanks, Annie Gilbert Asst General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location.

Posted Jan 25, 2015
Reasonable distance to the towns attractions.Wish I could choose my check out time. Could use some sprucing up, but otherwise clean and I would stay hear again.
Comment from Hotel Management
Jan 28, 2015 by Manager, Hotel Management
Thank you so much for taking the time to rate our hotel, We appreciate any and all feedback from our guest, so that we can make the proper changes to a more positive and enjoyable stay. Thanks, Annie Gilbert Asst General MAnager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alabama

Good value, Well maintained

Posted Jan 19, 2015
Check-in was easy. Stay friendly and knowledgeable. Facility was clean and in good repair. The breakfast was good. This may not be the best or nicest Comfort Suites location I have stayed in but certainly high on the list. Would certainly stay again if the opportunity was right.
Comment from Hotel Management
Jan 28, 2015 by Manager, Hotel Management
Thank you so much for taking the time to rate our hotel, We appreciate any and all feedback from our guest, so that we can make the proper changes to a more positive and enjoyable stay. Thanks, Annie Gilbert Asst General MAnager
2 out of 5
by A verified travelerfrom Florida

Hallway floors dirty along walls

Posted Jan 12, 2015
Pros: bed was comfortable and clean.
Cons: Spend money on wallpaper and cleaning supplies. May have staff clean the hallways and common areas.
Location: eat
Bathroom floor was sticky and dirty. Entry of room had dust balls along baseboards. The first room we were in, had only a trickle of hot water in sink. Area around elevator on first floor was really beat up and walls were stained.
Comment from Hotel Management
Jan 28, 2015 by Manager, Hotel Management
Thank you so much for taking the time to rate our hotel, We appreciate any and all feedback from our guest, so that we can make the proper changes to a more positive and enjoyable stay. Thanks, Annie Gilbert Asst General MAnager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom boston ma

Roomy stay

Posted Jan 3, 2015
Comfy stay with 2 queen beds. Breakfast area is bit tight but modern feel.
Comment from Hotel Management
Jan 7, 2015 by Manager, Hotel Management
Hi Al, I would like to thank you for having the time to fill out our online survey. As a team staff we would like to thank you for visiting us. We hope to have you back back as a valued customer. I apologize for the breakfast area being small. If you have any questions please don't hesitate to give a call. Thanks,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Gulf Coast

Nice hotel, very impressed

Posted Jan 2, 2015
The wife and I were up from the coast visiting family for a couple of days and will definitely be checking availability and pricing for this particular hotel next time we're in the area. Rooms were top notch and very clean, all hotel staff were very friendly and accommodating to our few needs. Coffee was available in the lobby each pass through we made as well as some other treats; breakfast was of surprising quality, definitely way better than I have had in previous hotel stays. Definite recommendation, A+
Comment from Hotel Management
Jan 7, 2015 by Manager, Hotel Management
Hi Travis, I would like to thank you for having the time to fill out our online survey. As a team staff we would like to thank you for visiting us. The staff and I are very happy to know that we were able to accommodate you on your stay. We hope to have you and your family back as a valued customer. Thanks,
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to family

Posted Dec 29, 2014
Sunday eggs were like rubber, juices were watery and ran out of knives.
Comment from Hotel Management
Jan 28, 2015 by Manager, Hotel Management
Thank you so much for taking the time to rate our hotel, We appreciate any and all feedback from our guest, so that we can make the proper changes to a more positive and enjoyable stay. Thanks, Annie Gilbert Asst General MAnager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

In the heart of the city... I think.

Posted Dec 24, 2014
My family and I stayed at the Comfort Suites in Pelham, Alabama for one night. The suite accommodated us perfectly. Normally I would spring for two rooms, but considering we just needed a sleep spot to refresh from a smash and grab Christmas road trip, the one room was great. It was clean and comfortable. There were five of us and no one had any complaints. The staff was top notch. They helped me find my way to the hotel when Google maps lost us. All good news here.
Comment from Hotel Management
Jan 6, 2015 by Manager, Hotel Management
Dear Johnny, I would like to thank you for having the time to fill out our online survey. As a team staff we would like to thank you for staying with us on your trip. We are happy to know that we were able to accommodate you and your family. We hope to have you back as a valued customer. Please let us know if you have any questions. Thanks,