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Reviews of Sonesta Select Birmingham

3 out of 5
Sonesta Select Birmingham
4300 Colonnade Pkwy, Birmingham, AL

Reviews

8.0

Very Good

Rating 10 - Excellent. 480 out of 1004 reviews" "
Rating 8 - Good. 241 out of 1004 reviews" "
Rating 6 - Okay. 120 out of 1004 reviews" "
Rating 4 - Poor. 83 out of 1004 reviews" "
Rating 2 - Terrible. 80 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
We where not told the pool was closed & the restaurant was being remodeled
Stayed 1 night in Apr 2024

2/10 Terrible

Kathryn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BED BUGS! do not stay here! Called expedia to tell them that this hotel has bed bugs and no restraunt and no breakfast and the pool is closed undefinitly but they really did not seem to care. Was supposed to stay here for 4 nights but off course we did not due to BED BUGS, hotel refused to refund us and expedia did not fight for us.I will be reporting this to the Health department and the better business beureau!
Stayed 4 nights in Apr 2024

8/10 Good

Cathrine

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Everything was just fine, we didn’t know the indoor pool would be closed for maintenance (our daughter was so excited to swim) but other than that, it was a fine place to stay.
Stayed 2 nights in Apr 2024

8/10 Good

Frazier

Traveled with family
Liked: Staff & service
Disliked: Amenities
It was nice.
Stayed 1 night in Apr 2024

2/10 Terrible

Samuel, Cameron

Traveled with family
Disliked: Property conditions & facilities
Did not have pool available, no breakfast or dinner offered as said in amenities that was suppose to be part of hotel
Stayed 2 nights in Apr 2024

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem we had was the first room they put us in was hot and we asked for another room and they accommodated us.
Stayed 1 night in Apr 2024

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Shawounder

The reason I booked this hotel was the inside pool get there and the pool was closed but it did not say that online or even at check in
Stayed 1 night in Apr 2024

8/10 Good

Ahn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Silence
Stayed 1 night in Apr 2024

2/10 Terrible

Cassandra

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The pool was closed and they didn’t even have breakfast then when we checked in she put us in a room that already had people in it
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 23, 2024
Dear Cassandra,Please accept our apologies for any disappointment in our available amenities during your visit, as well as any issues with the room you initially received. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Please consider giving us another chance in the future; we're confident that we can impress you.

6/10 Okay

Frankie

Traveled with group, Traveled with partner
The hotel needs better maintenance.
Stayed 2 nights in Apr 2024

10/10 Excellent

Autumn, Sulphur

Stayed 1 night in Apr 2024

2/10 Terrible

Khara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Property was clean and quiet!
Stayed 1 night in Mar 2024

6/10 Okay

veronica

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

Brittany

Disliked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Khara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

DESHANNA

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely dirty and the wall outlets did not work properly! I checked in and checked right back out!
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 15, 2024
Dear Deshanna,We regret that we did not host your visit and that our accommodations fell short of your expectations. We will make the necessary corrections to ensure this is not a shared experience for future guests. Your feedback is appreciated, and we hope you had a safe trip home.

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Really enjoyed the stay for the most part. Not much to do seeing as the indoor pool was closed for the entirety of our stay. Not sure why either since it looked to be in full service. But it’s definitely one of the better hotels we’ve stayed at recently. They do offer breakfast but some mornings it was just toast, a sausage patty and boiled eggs. Not quite the most appetizing.
Stayed 1 night in Apr 2024

6/10 Okay

Catalina

Traveled with partner
Liked: Cleanliness, staff & service
Great staff, very polite. We loved the area of the hotel. Make sure you rent a car if you come from the outside of USA! Otherwise, use UBER. Taxis are extremely expensive. We had some issues with the air conditioner of the bedroom making us to have a pair of really bad nights.
Stayed 5 nights in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kurt

Traveled with partner
Liked: Cleanliness, staff & service
Signage to find the hotel was small an hidden. Breakfest was just average an not very warm even at 6 am when they 1st opened up.Hard to communicate with staff unless u speak spanish . Our room. 1 king bed was decent size an couch was nice. Pool under maintance but didnt matter to us . Price point was ok. Good location for us as passing thru but easy drive to couple of sights in town an close to 5 points entertainment district .
Stayed 1 night in Apr 2024

10/10 Excellent

Kehali

Liked: Cleanliness
Clean, polite service, and quiet location.
Stayed 1 night in Apr 2024

8/10 Good

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a returning guest, I can state that all has been very good up until this last studio room that was 175$/night…there was no hot water in the shower/tub and no one came to fix it during my stay, making a cold shower very uncomfortable
Stayed 1 night in Mar 2024

2/10 Terrible

Vivian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not helpful. Bathroom had hair on the walls. Bathroom light was broken after several calls to repair they didn’t show up until 11:30PM the night before departure time o attempt to fix. Waking everyone up.
Stayed 2 nights in Mar 2024
Response from Guest Relations on Apr 5, 2024
Dear Vivian,Thank you for taking the time to share your thoughts with our team. We are disheartened that we were unable to meet all of your expectations. Please accept our apologies for the inconvenience or delay during this high-volume season. Your feedback is important to us, and we will be sure to share it with our team for immediate improvement. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

8/10 Good

Cody

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel for a fair price, near major travel point in Birmingham.
Stayed 1 night in Mar 2024

2/10 Terrible

Alexander

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel often, and usually book the day when I am in a particular city. After a long day, i arrived to check-in, and had to wait since the attendant was checking a situation in another guests room. That alone should have been the flag. I was given a room, and immediately I opened the door, dropped my bag, and went to use the restroom. The toilet did not flush, nor did it have water in the tank. I called the front desk, and they gave me another room. After inspecting the second room, the shower head did not work. I again called the front desk, and they gave me a third room. At this point, I am exhausted and stayed with the room. The decor and fixtures are from the 70s, there were hairs on the desk and sheets, and the shower floor was rusted. Never again staying here, even if the room was free.
Stayed 1 night in Mar 2024
Response from Guest Relations on Apr 1, 2024
Dear Alexander,We appreciate you reaching out, and it's unfortunate to hear about the experience you described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed internally as we take action to rectify the issues you've mentioned. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

2/10 Terrible

Brianna

Liked: Staff & service
Stayed 2 nights in Mar 2024

2/10 Terrible

Khara

Stayed 1 night in Mar 2024

8/10 Good

LISA

Business traveler, Traveled with family
We arrived at 9 PM and our room was not ready and I had made a reservation. Only one coffee cup was provided and the carpet was soiled. Didn’t love our stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Chisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property staff was wonderful. Had a variety of breakfast items. Just great place!
Stayed 3 nights in Mar 2024

2/10 Terrible

Delaney

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
They did not let us check in until 10:15 pm when check in was at 4:00pm. They did not warn us or give us any extra accommodations for this issue.
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 29, 2024
Dear Delaney,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any delay in the check-in process and we will discuss your comments internally to ensure that an experience like this doesn't happen again in the future. Thank you, and we hope to see you again soon.

2/10 Terrible

stacey

Stayed 2 nights in Mar 2024

10/10 Excellent

Patrick, Southfield

Stayed 1 night in Mar 2024

2/10 Terrible

Mike

Stayed 1 night in Mar 2024

10/10 Excellent

James, Stuarts Draft

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Staff was accommodating. Only complaint would be from my wife. After showering this morning, she could not find a hair dryer as advertised on the web site! The attendant at the front desk informed us the rooms did not have hair dryers as they have been stolen. We could come down to desk and get one. I was in the shower and she just got out! Not a good start! Why not enforce the deposit everyone has to make at check in?
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
We are glad that you enjoyed your stay with us. It is our goal to ensure that each guest has a memorable experience. We look forward to seeing you on your next visit to Birmingham Al.

10/10 Excellent

Kenton

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay
Response from GM on Mar 14, 2024
We are glad that you enjoyed your stay with us. It is our goal to ensure that each guest has a memorable experience. We look forward to seeing you on your next visit to Birmingham Al.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 14, 2024
We are glad that you enjoyed your stay with us. It is our goal to ensure that each guest has a memorable experience. We look forward to seeing you on your next visit to Birmingham Al.

8/10 Good

julius

Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
we do apologize for the inconvenience that this may have caused. I will speak with my management team. However it is our goal to ensure that every guest has an memorable stay

10/10 Excellent

Kenneth

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Breakfast options were sad. My first room had a strange odor. They swapped my rooms right away. Later that evening I heard another customer complaining about the same thing on a different floor.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
we do apologize for the inconvenience that this may have caused. I will speak with my management team. However it is our goal to ensure that every guest has an memorable stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
My new favorite place to stay when looking for an affordable room in Birmingham!! Absolutely the best value in the city!!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
We are pleased to hear that you enjoyed your stay here at Sonesta. We look forward to seeing you on your next visit to Birmingham Al.

6/10 Okay

Kenneth

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
If you get even number rooms itll be much quieter than odd. I liked my room, good size and layout but the carpet is old and dirty, my bathroom wasn't cleaned thoroughly. There were long hairs at the base of the toilet and hair on the tub. The bathroom walls need to be cleaned. The location is great, the room was nice overall but the hairs and the carpet easily take it down two stars. That said, i would give it another try
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
We do apologize for the inconvenience that may have been caused. I will speak with my management team.

8/10 Good

James

Stayed 1 night in Feb 2024
Response from General Manager on Mar 6, 2024
We are pleased to hear that you enjoyed your stay. It is our goal to ensure that each guest has a memorable stay. We look forward to seeing you on your next visit to Birmingham Al.

4/10 Poor

kristal

Disliked: Staff & service, amenities, property conditions & facilities
The pictures and facilities are not as advertised
Response from Guest Relations on Mar 6, 2024
Dear Kristal,Your comments have been heard, and we regret that your stay was not as expected. We will review your concern and ensure that only accurate information is provided to our guests. However, please know that we greatly benefit from specific feedback, and if there is any area that could be improved, we would be happy to address it. Thank you for being our guest, and we hope you will consider a future stay with us so we can show you a stay that meets all expectations.

8/10 Good

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 1 night stop. Sonesta is a small company but has big vision!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 6, 2024
We are pleased to hear that you enjoyed your stay. It is our goal to ensure that each guest has a memorable stay. We look forward to seeing you on your next visit to Birmingham Al.

10/10 Excellent

Kenton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
We are pleased to hear that you enjoyed your stay at Sonesta Select. We look forward to seeing you on your next visit to Birmingham Al.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient parking, however finding the entrance from the road can be challenging. Friendly staff and the breakfast is great if you pass on the waffle. Haven't tried the pool but it looks good and I plan to take a dip.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 29, 2024
We are pleased to hear that you enjoyed your stay at Sonesta Select. We look forward to seeing you on your next visit to Birmingham Al.

8/10 Good

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sonesta Select Birmingham is a nice property to stay at and a good deal. It’s a bit hidden behind the Sleep Inn and an office park but my GPS was able to find it. The room was clean, the air conditioning worked well and the water in the shower was hot.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 25, 2024
We ae pleased to hear that you enjoyed your stay and we look forward to seeing you on your next visit to Birmingham Al.

10/10 Excellent

Tomiko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the stay
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 25, 2024
We are glad that you enjoyed your stay. We look forward to seeing you on your next visit to Birmingham Al

8/10 Good

Conor

Liked: Cleanliness, staff & service
Nice hotel, nice bed and room, but several lights did not work. Nice view from top floor. We would stay here again.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
We are pleased to hear that you enjoyed your stay. We look forward to seeing on your next visit to Birmingham Al