Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nottingham

Very close to NEC and Halls

Posted Nov 6, 2014
Pros: Quality of room and the food
Cons: price reduction for restaurant if stopping one than one night
Location: NEC and Airport
Located just in the right spot for NEC and Halls - rooms excellent some of the best I've stopped in - in a while. Staff very helpful and lots of smiles.
1 out of 5
by A verified traveler

Looks lovely but the service didn't match

Posted Nov 5, 2014
Cons: Food hygiene and room service levels
poor standard of food hygiene from room service poor at answering the phone for room service long waits for cold food and dirty cutlery
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for airport & NEC

Posted Oct 5, 2014
Staff were brilliant and helpful. Room was very comfortable. Food was amazing. Staying in this hotel was the highlight of the weekend
5 out of 5
Recommended
for Everyone
by A verified travelerfrom staffordshire

Lovely hotel very close to LG Arena

Posted Sep 28, 2014
A very nice hotel in a great spot! The room was comfortable, clean with plenty of facilities. The staff were friendly and efficient. We had a family room which had a queen size bed and a sofa bed for our child and all of us had a good nights sleep. The cost with booking in advance wasn't much more than booking a budget chain hotel and it's definately worth it.
2 out of 5
by A verified traveler

Airport hotel?

Posted Sep 3, 2014
Cons: transfer to and from the airport
Location: totally isolated
Getting from airport to hotel was not a quick nor easy transfer. As vegetarians we also didn't appreciate the large poster in the lobby of a cow advertising the various cuts of meat available in the resturant.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom derby

holidays here we come

Posted Aug 26, 2014
Pros: very comfortable and the staff are very courteous. it is also good value for money
Location: near airport, next to nec and all Birmingham has to offer
this is a brilliant way to start your holiday from Birmingham airport, very quick efficient shuttle service, and combined with a stay and fly package with free parking while you are away, it is hard to beat the value. we liked it so much we booked the night we returned as well, so no driving while tired after your flight. breakfast is good quality and value. we would definitely use this hotel again when flying from Birmingham. thanks
4 out of 5
Recommended
for Business Travelers
by Business travellerfrom Bradford

Service excellent, breakfast disappointing

Posted Aug 23, 2014 on Hotels.com
Service was excellent staff extremely friendly. The cooked breakfast was disappointing, luke warm, with no choice of eggs.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable, close, and convenient

Posted Aug 13, 2014
We stayed here to attend an event at the NEC. We flew in, and we're pleased to find it an easy walk from the airport (after taking the free monorail to the train station). We could have taken the shuttle, but chose to stretch our legs. Friendly check-in, lovely quiet room, incredibly attentive and efficient staff in the restaurant. Easy walk to the convention centre, and train station (shuttle available to both), easy access to town (train), highly recommend this hotel, and next time we're in the area, we're likely to stay here again.
3 out of 5
Recommended
by Sylviafrom Kent

Pay for extras

Posted Aug 10, 2014 on Hotels.com
Hadn't realised that you had to pay extra for parking and there was even a fee for wi-fi connection. The bar was so busy it took a very long time for very simple meals to be served up (soup and a sandwich taking over an hour). Slow queues to check-out too. Very handy for NEC and we weren't disturbed by the building work round the other side of the hotel.
5 out of 5
Recommended
by A verified traveler

Great service

Posted Jul 28, 2014 on Hotels.com
A couple of minor problems were rectified straight away as the staff go out of their way to make sure the stay is perfect.