Ratings based on 145 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
by A verified traveler
For the price i could have gotten a better one.Posted Oct 12, 2014
Housekeeping didnt clean the room for three days.
for Everyoneby A verified traveler
Always a Pleasure at the HiltonPosted Jul 20, 2014
Had to stay in a hotel while waiting for movers to deliver my goods to my new apartment. Checked out early from a horrible motel...you get what you pay for and the Hilton is luxury quality at a reasonable rate.
Recommendedby Ronnie from Garland
Great family vacation spotPosted Jul 12, 2014 on Hotels.com
We loved everything. Staff was great and friendly. Carpets needing cleaning bad. Everyone's feet was black walking across floor. :(
for Couplesby A verified traveler
Posted Jul 9, 2014 on Hotels.com
A/C in room didn't work very well. Nice stay otherwise.
by A verified traveler
needs to be updatedPosted May 28, 2014
room furniture was torn, air conditioner sounded like an airplane. All in all, it needs to be updated.
Recommendedby Holly from Atlanta
Clean but didn't feel securePosted May 21, 2014 on Hotels.com
The hotel service was friendly, and checkin was quick, however the front desk clerk had a hard time telling us where there was a McDonalds/ChickfilA where we could get a quick breakfast. This is something thy need to know. Not everyone wants to pay $9.99+ for breakfast in their restaurant. The room was clean. We were 3 rooms away from the elevator and we could hear the woosh of air everytime. For a light sleeper like myself it was quite annoying. My only real concern was the hotel access, from the parking deck, to our floor (4th). Although it had a place for you to stick your key card, it was broken and anyone could walk into the hotel!
for Business Travelersby Nbs from Charlotte, NC
Dirty bathroomPosted May 20, 2014 on Hotels.com
This is the type of hotel where you don't want to walk around your room without shoes. The bathroom was deplorable, floors obviously had not been mopped in weeks. Would not recommend this hotel to anyone that prioritizes a clean bed and bath over location.
for Getaway With Friendsby A verified traveler
Posted May 18, 2014 on Hotels.com
When booking through hotels.com the room I selected was for a standard King room. However, when I got to my room it was a handicap room that I had not selected. The bathroom wasn't clean and the rest of the room was in the same condition. The staff was very helpful in changing me to a non handicap room of equal value. Overall this wasn't worth the amount of money I spent on the room. The hotel doesn't even have free WiFi. Be careful of the type of room this online service books for you!
Recommendedby Brandon from Birmingham
rude maintenance staffPosted May 8, 2014 on Hotels.com
The hotel was nice and is located in a greeat area right next to 5 points and UAB. However, the maintenance staff is rude and unprofessional to the point of souring the entire stay. I was in bed watching tv and heard a knock on the door, not expecting anyone, I imediately got up to check on the door only to find the maintenance man letting himself into my room. He knocked once and immediately let himself in allowing no time at all for a response. My wife had only just gotten out of the shower and was not fully dressed. What is even more infuriating is that he was entirely unappologetic and even argumentative about the propriety of him just letting himself into the room. The rest of the stay I felt uneasy. I will not be staying here again.
by Jenn from Birmingham
Weekend getawayPosted May 5, 2014
Pros: I always like the beds at Double Trees.
Location: The location was just as described. everything was within walking distance as well.
We had a nice experience, the staff was friendly and helpful. Room was excellent. No real complaints at all.