Ratings based on 289 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Alabama

Uncomfortable

Posted Mar 2, 2015
Pros: nothing
Cons: security could have been better, service could have been better also
Location: location on a very busy street hard to get in and out, galleria mall close
First of all I thought this was a good hotel until we got our room the toilet never stopped running, then later when everyone checked in there were kids running the halls all night and people in the next room were talking extra loud hollering laughing and wouldn't be quiet. So security came up 3 times finally I asked to be moved to another room and it was a little better; refrigerator didn't work but kids were still running the halls so we were very glad when we checked out. I will never stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2015
The hotel was nice and comfortable. The staff made our stay special.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2015
Nice hotel but only had one trash can in bathroom. Front desk receptionist English was very hard to understand. Room service and service for morning breakfast was amazing
3 out of 5
by A verified travelerfrom Monroe LA

Noisy Elevator & misinformed staff

Posted Feb 28, 2015
Pros: Location
Cons: Information from front desk & noise level
Location: Near the Galleria mall & several restaurants
Check in was handled smoothly but since I had an early meeting the next morning I questioned the breakfast start time of 6:30 on a Saturday when the clerk listed the amenities. He assured me that breakfast opened at 6:30 on Saturday. The next morning my wife & I were downstairs at 6:40 only to be told that breakfast began at 7:00 on Saturday's. We could have planned accordingly if not for the misinformation from the front desk. The room was clean & well furnished except for the fact that the refrigerator did not work which we discovered after returning with items needing to be refrigerated. The bed was comfortable however there was considerable noise every time the elevator moved.
5 out of 5
Recommended
for Everyone
by A verified traveler

Home away from home

Posted Feb 22, 2015
This Embassey Suites has a great staff and beautifully appointed rooms! We have stayed here 4 times and every visit has been fantastic!!
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel

Posted Feb 10, 2015
Pros: great rooms, great breakfast,
Cons: rate is very expensive
great stay, tremendous hotel, ample parking, big lobby
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Huntsville, Al

Nice hotel rude staff

Posted Feb 2, 2015
Check in staff was rude and had a long wait. I had two rooms one the lamp was broken and, the other the phone didn't work, and one of the drawers was broken on the dresser. Overall other than the few minor things the stay was great!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montgomery, AL

Spacious rooms! Would come back again.

Posted Jan 26, 2015
The rooms were large-had a kitchen next to the living room and then a large bathroom and large bedroom. A lot of room! The only problem we had was the fridge was not working when we arrived; however they replaced it with a new one within 15 minutes of notifying them. The staff was very friendly. The made to order complimentary breakfast omelet was delicious. I would definitely recommend this hotel and will stay again.
2 out of 5
by A verified travelerfrom Alabama

This Hotel does not live up to the Embassy name to

Posted Jan 7, 2015
Pros: Not much
Cons: Read above
Location: Mall
While checking in there was 4 Hotel employees standing at the front door smoking. Would take your breath just trying to unload the luggage. Hallway was dirty with food and trash in the carpet. Looked like it had not been vacuumed in a month and hallway smelled like sewage. Couch in the room was totally worn out, floor was dirty and stained in the room, sink was stopped up and had to call twice to get a blow dryer that was expected to be in the room as usual. The cook burned my omelet and instead of making me another he took a fork and scrapped the burned part off as I watched. The orange and apple juice was watered down bad. I paid $182 expecting quality that I was use to. NOT HERE Was not worth the money I paid by far. Will never stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Market, AL

Best hotel experience we have ever had!!!

Posted Jan 5, 2015
Pros: Everything!
Location: Shopping, dining, comedy club. A lot to do, really great location!
Best hotel experience we have ever had, loved the hotel, the suite, the employees were awesome, the food. Will be back in 2 weeks!!! AWESOME!!!!!!!!!!