Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
85% of guests recommend
3.4 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

The stay was nice, appliances need to be updated.

Posted Jul 23, 2015
General Manager and staff were very helpful and customer service oriented. Hotel room, bathroom and linens were clean and looked recently renovated, pool water was clear and clean. However the actual pool size was really small and the poolside swim deck was not well manicured. This was great deal for the price package. Would definitely recommend to others.
4 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Room condition

Posted Jul 11, 2015
Pros: Value for the money. Secure and quite location. and friendly staff.
Cons: Make sure stained furniture is clean or replaced
Location: It was near shops, great restaurants. Was in town for Family reunion in Bessemer. Spent little time in the area.
The room was clean and smoke free as requested. However the outside of refrigerator was not very clean. The lounger chair was heavily soiled and I would not sit in it. Bed very comfortable. Only other bad thing was the giant water bug that crawled up the wall. I would recommend to a friend and would stay there again. Best value and good location for the money.
3 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, AL

Nice hotel for price

Posted Jul 1, 2015
The staff was very nice. The room had pleasant updates. Convenient location. This location suited my needs for my business trip. Would stay again. Good deal for the price.
Comment from Hotel Management
Jul 15, 2015 by Manager, Hotel Management
Thank you for your review. We are glad to hear that you enjoyed our friendly staff and found us to be a great value. Thank you again for your feedback. We hope to see you again soon.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Nice for the price

Posted Apr 28, 2015 on Hotels
In town for one night, looking for an inexpensive room . Found it here. Could have been a little cleaner, not too bad though.
Comment from Hotel Management
Jul 11, 2015 by Manager, Hotel Management
Thank you so much for sharing your experience with us. We appreciate you letting us know that your room could have been a little cleaner. We are sorry for this issue, but are happy to read that we provided you with good stay overall. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
5 out of 5
Recommended
for Families
by Trung from We live at Atlanta, GA

Very good.

Posted Apr 27, 2015 on Hotels
I and my wife live at Atlanta, GA. I usually go Birmingham, AL on the weekend to preach at North Shelby Vietnamese Baptist Church in Birmingham, AL. I would like Hotel discounts for us. Thanks.
Comment from Hotel Management
Jul 11, 2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I’m so pleased to hear that you had a great stay with us. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Comment from Hotel Management
Jul 11, 2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I’m so pleased to hear that you had a great stay with us. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Posted Apr 20, 2015
It was great! Very clean and the staff was very helpful as well.
Comment from Hotel Management
Apr 24, 2015 by Manager, Hotel Management
It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I truly appreciate your feedback regarding our staff and your room. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff was very pleasant and professional

Posted Mar 17, 2015
We visited this hotel d/t family being in hospital @ UAB. We were allowed to do an early check in. The rooms were very neat and clean. THis is a nice place to stay. We will be back
Comment from Hotel Management
Apr 2, 2015 by Manager, Hotel Management
It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. We are delightful to know you enjoyed your stay with us and that our staff was pleasant and professional. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
4 out of 5
Recommended
for Couples
by A verified traveler

Overall it was exactly what we needed.

Posted Mar 16, 2015 on Hotels
Bathroom was kinda dingy and shower curtain was always clinging to me in the shower. Most hotels have one of those curved bars to help with that. Room was pretty clean but the carpets were just old so it felt dirty. Overall the staff was really nice and it's located within walking distance of anything you could possibly need. Liquor store and fast food on the block, and some restraints across the highway.
Comment from Hotel Management
Jun 6, 2015 by Manager, Hotel Management
Thank you for your recent review of your stay. Your comments in regards to my staff are much appreciated; yet, I was disheartened to read that you experienced cleanliness issues in your room. I discussed your comments with the team, and we are making sure that all of our rooms are thoroughly cleaned before guest arrivals. Also, I will be discussing with our maintenance staff about putting some new shower rods in our bathrooms. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
1 out of 5
by A verified traveler from H.

Couldn't even stay

Posted Mar 15, 2015
We were cleared for kate check-in, except no one was in the locked office and the lobby was only accessible to guests with keys. Waited for about 30 minutes and had to go find another hotel.
Comment from Hotel Management
Apr 1, 2015 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your check-in time was longer than usual. I sincerely apologize if our lobby hours were not mentioned to you when you made the reservation online. We close at 11:00pm and we have a Night Laundry Attendant who is on duty from 11:00pm to 7:00am. We also have a phone outside the main entrance door and in the lobby where you can call our staff member if you are in need of assistance. In response to your feedback, I am making sure our Night Laundry Attendant is making nightly rounds every thirty minutes to make sure no one is waiting outside to check-in or locked out of their rooms. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Ok for overnight

Posted Mar 12, 2015
This hotel is good for a quick overnight stay. Good location, Close to lots of restaurants. Rooms were not bad but could be cleaner.
Comment from Hotel Management
Mar 31, 2015 by Manager, Hotel Management
Thank you so much for sharing your experience with us. I am glad to read that you were pleased with your stay, but I apologize that there were some cleanliness issues in your room. Moving forward I will make sure our staff inspects rooms prior to guest arrival. The staff and I would like to thank you again for posting your review. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.