Dear Matthew, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback regarding the dated facilities, cleanliness issues, and maintenance concerns is disappointing, and we sincerely regret falling short of your expectations. Please know that we take these matters seriously and have already taken steps to address them with our maintenance and housekeeping teams. Additionally, we apologize for the lack of in-room amenities and breakfast offerings. Rest assured, your comments will be used constructively to enhance our services for future guests. We appreciate your kind words about our staff and the comfort of our beds. We hope to welcome you back and provide you with a much-improved experience.Sincerely,Hotel management

Dear James, We appreciate you taking the time to write a review. We apologize for your difficulties and will work with our team to improve it. Please connect with the front desk team for any help you need while you are with us. They are always happy to help you. Thank you for choosing our brand, and we look forward to your next visit! Sincerely,Hotel Management

Dear Sayon, Thank you for sharing your experience. We're pleased you enjoyed the renovated rooms and our thoughtful amenities. However, we sincerely apologize for any discomfort caused by the odor and bathroom tub, and we appreciate your bringing these matters to our attention. We regret any oversights while preparing your room. We'll share your concerns with our housekeeping and maintenance team to ensure a better experience for future guests. We hope you consider staying with us again, allowing us the opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Paula, Thank you for sharing your comments about our hotel. Please accept our apology for the service you received from staff. We aim to provide the best customer service possible and regret not meeting this expectation. Our pest control provider does service our hotel on a routine basis. We will address these issues appropriately, and we thank you for your patience. Thank you once again for your valuable feedback, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Gayle, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our friendly staff, we hope to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear JERMOND, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the area.Sincerely,Hotel Management

Dear Daphne, It was a pleasure to read your fantastic review of Extended Stay America. We're thrilled to hear that you're enjoying your stay with us! Your satisfaction is our top priority, and we're delighted that you're having a positive experience. If you need anything or have any questions, please don't hesitate to reach out to our team. Thank you for choosing to stay with us, and we hope you continue to have a wonderful time during your visit.Sincerely,Hotel Management

Dear Jennifer, Thank you for selecting Extended Stay America. We are glad you enjoyed your time here and appreciate sharing the positive highlights. However, we are sorry for the housekeeping issues you encountered in your suite. Your comments are being shared with our concerned team to review and take action. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely,Hotel Management

Dear Debra, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Theresa, thank you for taking the time to review our hotel. Although you were satisfied during your stay, we are disappointed we failed to meet 100% of your expectations. Our goal is to deliver outstanding service, clean and comfortable suites, and amenities for our guests to enjoy. Thank you for being our guest at our Extended Stay America, and we hope you will visit again soon. Sincerely, Hotel Management

Dear Michael, thank you for choosing our hotel for your visit. We are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management

Dear Lisa, we are thankful for the genuine comments you have shared. We sincerely apologize for the problems you experienced with the sofa bed in your suite. We have shared your comments and will be resolving the issue immediately. Thank you again for your valuable feedback. We hope to have the opportunity to be of service to you in the future. Sincerely, Hotel Management

Christopher, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our well-kept accommodations with a kitchenette and that you enjoyed all of the in-room amenities we provide. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management

Latasia, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the service issues you encountered. We will review this with our team and take steps to ensure we are more consistent in our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

Lakita, thank you for reaching us out with your detailed feedback. We always aim to deliver an excellent and comfortable stay for our guests, and we are disappointed to know we did not meet all of your expectations. We regret knowing you were unhappy with our hotel policies for towels and linens and that you were unable to experience a good nights' sleep in your cozy bed. We are also sorry for the disappointment with our breakfast and the lack of toiletry. We have noted your comments and will discuss them with the brand leaders to enhance our facilities. Moreover, we also apologize for any inconvenience caused while the tornado warning and that you felt our staff was not unprepared to handle the situation appropriately. Your concerns are noted, and we will review them with our staff as we are concerned for the safety of our guests. On a positive note, we are glad to see your overall rating and that our location worked out well for you. We hope you will change your mind and give us another opportunity to provide you with excellent hospitality for which we are known. Sincerely, Hotel Management

It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

Thank you for taking the time to evaluate your stay. We regret we were not able to accommodate you and are sorry for the inconvenience this caused. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant stay with us and liked our fully-equipped kitchenette facility. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management

Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management

Thank you for staying at Extended Stay America. We were delighted to learn you had a comfortable stay and how much you enjoyed your room. We appreciate your feedback and hope you will be back to revisit soon. Sincerely, Hotel Management

Thank you for being a loyal guest and sharing your thoughts. Although your previous visits have been pleasant, we apologize for not living up to your expectations this stay. We will discuss your comments with our associates to ensure we deliver well-appointed accommodations and excellent service. We hope to host you again on your next trip to our area. Sincerely, Hotel Management