Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom N, Illinois

Over night stay close to interstate

Posted Jan 14, 2015
The location was convenient and quiet. Unfortunately I didn't know it was being remodeled which created a lot of dust. Other than that it was a 4 out of 5.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2014
No surprizes. Staff and accommodations were great.
Comment from Hotel Management
Nov 26, 2014 by Renea, Hotel Management
We appreciate you taking your time to inform future travelers of the excellent guest service and accommodations we provide. Our wide variety of amenities, genuinely personalized service to each guest, and clean,spacious rooms are consistently conducive to a wonderful stay experience. Thank you again for your time, and we look forward to welcoming you back when your travels again bring you to our area!
3 out of 5
Recommended
by Annafrom Jackson, TN

Perfect for concerts!

Posted Sep 18, 2014 on Hotels.com
If you're in Pelham to see a show at Oak Mountain Amphitheatre, this is the perfect place to say! You can walk out the side of the hotel and straight across a bridge to the venue!
Comment from Hotel Management
Nov 29, 2014 by renea, Hotel Management
Thank you for taking time to make other travelers aware of our prime location. It's wonderful to know you enjoyed your stay! We are indeed the ideal accommodation if you are attending any event at Oak Mountain Amphitheatre; the venue resides directly behind our property. In addition to the Amphitheatre, we are conveniently reside near numerous restaurants, Oak Mountain State Park, and the Galleria shopping center. We welcome you back to experience our fully renovated property next concert season.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 29, 2014 on Hotels.com
Comment from Hotel Management
Dec 5, 2014 by renea, Hotel Management
Thank you for your excellent review. We appreciate you taking your time to inform future travelers of the excellent stay experience we provide. It was our pleasure to serve you, and we look forward to welcoming you back on your future visits!
3 out of 5
Recommended
for Business Travelers
by Karlafrom Arlington, TX

Great except for the AC.

Posted Aug 13, 2014 on Hotels.com
Hotel staff was very friendly. Room was clean. My one major complaint is that the AC only went down to 66. Even the cheap hotels allow their AC units to go to 60.
Comment from Hotel Management
Oct 25, 2014 by renea, Hotel Management
We appreciate your feedback regarding your stay experience. I extend a sincere apology that you were not completely satisfied with your stay. We thank you for bringing to our attention the areas we can improve upon to better suit our guests. Our property will undergo a full interior renovation in November, and your concerns will absolutely be addressed. I am always happy to see our staff recognized for the exceptional customer service we provide. Your kind words will be shared with everyone. We look forward to seeing you again when your travels bring you to our area!
1 out of 5
by A verified traveler

Air cond didn't work and electricity went out

Posted Aug 8, 2014
Expedia did relocate us. Electric went out in the whole city.
Comment from Hotel Management
Aug 21, 2014 by Renea, Hotel Management
We thank you for your review, however are disheartened to hear you were not pleased with our accommodations. Our staff went above and beyond to assure we provided our guests with a pleasurable stay, despite the uncontrollable circumstances. We sincerely look forward to serving you again, and having you allow us the opportunity to provide all the wonderful amenities that are indicative of a standard guest experience.
2 out of 5
Recommended
for Business Travelers
by Philfrom Indiana

Filthy

Posted Jun 20, 2014 on Hotels.com
On the positive side, the service was good. The Front Desk team went above and beyond in providing friendly, courteous assistance. However, the great service could not overcome the absolutely filthy condition of the hotel. From the moment you walk up to the front door, you will find dirty floors, rugs, carpets. The breakfast area was littered each day and often had overflowing trash can. The room was reasonably clean, but the bottom side of the toilet bowl rim was black and grimy. One additional comment - the Internet speed was abysmal. Overall, this was one of the worst experiences I've had at a hotel.
Comment from Hotel Management
Aug 30, 2014 by renea, Hotel Management
I would like to apologize for the problems you encountered during your stay. There are no excuses for why, this happened. We have new staff members in place and daily area checks to ensure our hotel is clean and in order at all times. Our goal is 100% guest satisfaction. I feel we have failed you, but we are doing everything possible to ensure our hotel is clean and guest ready. Thank you for your comments and we have taken this to heart and improved.
4 out of 5
Recommended
by A verified traveler

Posted Jun 10, 2014 on Hotels.com
Comment from Hotel Management
Aug 30, 2014 by renea, Hotel Management
Thank you for staying with us our goal is 100% guest satisfaction. A home away from home for all of our guest.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 30, 2014 on Hotels.com
5 out of 5
Recommended
by Apryl Stroudfrom Biloxi Ms

Awesome stay!

Posted May 30, 2014 on Hotels.com
Very lovely, we enjoyed the kindness of the staff and the location. WILL be back!!
Comment from Hotel Management
Aug 2, 2014 by renea, Hotel Management
Thank you for taking time to complete our review. We are happy to hear you enjoyed your stay, We will be looking forward to seeing you again.