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Reviews of Hotel Indigo Birmingham Five Points S - UAB, an IHG Hotel

4 out of 5
Hotel Indigo Birmingham Five Points S - UAB, an IHG Hotel
1023 20th Street South, Birmingham, AL

Reviews

7.6

Good

Rating 10 - Excellent. 397 out of 963 reviews" "
Rating 8 - Good. 238 out of 963 reviews" "
Rating 6 - Okay. 132 out of 963 reviews" "
Rating 4 - Poor. 100 out of 963 reviews" "
Rating 2 - Terrible. 96 out of 963 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Patrick

Disliked: Staff & service, property conditions & facilities
Poor service all around
Stayed 1 night in Mar 2024
Response from sj on Apr 22, 2024
We apologize for the inconvenience and will be looking into it.

2/10 Terrible

john

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Small problems like no toilet paper, no coffee maker, room too cold paled beside the elevators not working. Walked up 5 Flights and now down flights with luggage. Unsafe for older people. Staff apologetic but that doesn’t help. Offered a free breakfast. Ridiculous.
Stayed 1 night in Mar 2024
Response from sj on Apr 22, 2024
We apologize for the inconvenience and will be look into it.

6/10 Okay

Ann

Traveled with group
Liked: Cleanliness
The elevator didn’t work properly. There was no bartender to work the bar. We were charged for extra guest but no extra bath linens were supplied. Valet service was great, the one plus! We had stayed at an Indigo in Seattle and were very pleased but this one definitely did not measure up.
Stayed 1 night in Mar 2024
Response from sj on Apr 22, 2024
We apologize for the inconvenience and will work on fix it and we hope that you come back soon.

10/10 Excellent

Shawn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was nice and clean. Outside area was a little loud at night but that is not the hotel's fault. Staff was very nice and helpful!
Stayed 1 night in Mar 2024
Response from sj on Apr 22, 2024
Thank You and we apologize

6/10 Okay

Melissa

Business traveler, Traveled with family
Liked: Staff & service
Staff was very friendly and attentive. Beds were comfy. Lots of rust spots in bathroom. No shampoo, conditioner or body wash in dispensers in shower. Luckily we brought ours. We had two double beds but only two towels. Had to ask for me. Easy fix. Walls are thin. Can hear everything outside your room. Very noisy. I didn’t sleep much due to the road in front of hotel sounding like a drag strip from midnight to 4 am.
Stayed 1 night in Mar 2024
Response from sj on Apr 22, 2024
We apologize and will be looking into it and fix the problem.

8/10 Good

Tanya

Traveled with group
Liked: Staff & service, property conditions & facilities
The staff are the best I have ever experienced! The room looked amazing but the dirty floors turned my socks black and the only temperature we could experience was either a freezing 63 degrees or 74degrees.
Stayed 3 nights in Feb 2024

8/10 Good

Sandra

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Armo Johnson on Apr 23, 2024
Thank you....

6/10 Okay

Anthony

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I am a huge fan of Hotel Indigo so when I booked this hotel I expected the same level of experience that I received at the other Hotel Indigo properties! Highly disappointed! Staff was amazing but the overall property was disgusting. Never will I stay at this location again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing & accommodating. There are sooo many things do around there, it’s amazing. The worst part was finding parking at the hotel but it wasn’t bad at all.
Stayed 2 nights in Jan 2024

10/10 Excellent

James

It was in decent shape for age of the hotel. The bathroom seemed a little dirty. Or wasn’t cleaned well. They seem to also have some issues with the elevator
Stayed 1 night in Jan 2024

2/10 Terrible

Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower cap was the only redeeming quality
When we checked into our room (502), we had no hangers in the closet, there was no mini fridge, the door jam was unattached so we tripped on it coming in. When we pulled down the covers there was a hair in our bed - and not one from a scalp. There was a carbon monoxide detector velcro'd to the top of the dresser under the television - I am pretty sure that's not where that's supposed to be - is that even legal?! I had already called the desk for hangers, and called again requesting that our sheets be changed. The front desk clerk was kind and came upstairs. We spoke to her about the issues and she moved us to a different room. The new room (701) was a suite, however - The handheld shower head fell off, the water at the mini bar didn't turn on, the bathroom door takes full body force to slide open - and the interior handle has a sharp edge, so using that much force to open and close it actually hurts?! There were only THREE towels in the bathroom - two bath, one hand. Oh and the mat. But...3 towels?! For 2 people?! The TV is not a smart TV - and the guide buttons on the remote didn't work, and although we paid for the VERY overpriced valet parking in the app as requested ($35?! that's wild), we waited 20 mins for the car before anyone even noticed we were waiting. This was maybe one of the cringiest hotel stays ever - it was so bad it was almost comical? The staff was nice enough, but this hotel is honestly just awful. However - the shower caps were A+. so. there's that.
Stayed 2 nights in Jan 2024

6/10 Okay

Christopher

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location. No fridge in room. Ice machine not on all floors. Nice and helpful staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
The stay was great! The place is a little outdated but wasn’t bad at all in my opinion. The person at the front was super helpful. I hate that I forgot her name but she was friendly and welcoming and gave recommendations in the area and made sure we were signed up for freebies. It also felt safe! The location is walkable to a lot of stuff and the bartender was SUPER personable, helpful and friendly. Would go back!
Stayed 1 night in Jan 2024

6/10 Okay

Madeleine

Stayed 1 night in Jan 2024

10/10 Excellent

Kathy

Stayed 1 night in Jan 2024

4/10 Poor

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Indigo
Ads about the amenities were misleading wasn’t booked in the room I had reserved no maid service had to ask for more towels and coffee elevator didn’t work half the time ice machine was broke sheets were stained and lost water service on the second day during shower and had problems with keycards staff was friendly but hotel was not up to date and very noisy they don’t tell customers about the noise levels until they are booked
Stayed 3 nights in Jan 2024

10/10 Excellent

Denard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Dec 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It was downtown… restaurants across the street.. but no refrigerator s or microwave in the rooms
Stayed 2 nights in Dec 2023
Response from Armo Johnson on Jan 3, 2024
Thank you!!!

8/10 Good

Alicia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Birmingham overnight
We came into town for a concert. Perfect location, with great places to eat. The parking without valet was not bad, no charges. Not a whole lot of room to park out front to check in. Only one elevator worked and it was fairly small. The beds were comfortable.
Stayed 1 night in Dec 2023
Response from Armo Johnson on Jan 3, 2024
Thank you for staying with us. We are so sorry for the inconvenience with parking and the elevators. Looking for to the next time you are in town.

10/10 Excellent

Darius

Stayed 1 night in Dec 2023

6/10 Okay

Cithrah

Stayed 1 night in Dec 2023
Response from Armo Johnson on Jan 3, 2024
Thank you!!!

4/10 Poor

Jessa

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Will overcharge you for a room with major issues
The front desk people were absolutely incredible. But the AC was broken for both nights of my stay. And the TV was half Telemundo and didn’t have the correct channels to the channel guide. I got food poisoning and just wanted to watch tv and they sent up “maintenance” which was actually a cleaner who just went out of his way to try to help. He was nice but couldn’t fix the issue. The AC was 74 the first night I stayed and 64 the second. When I was presented my bill it was $49 over the cost hotels.com had given me with no explanation and then when I asked for a discount because of my issues they dropped it to the original quoted price. I had to ask twice more and in the end for all my issues with the hotel they only credited me $59. There are no coffee pots in the room. No cooler. Only tiny tiny trash cans. Overall not a hotel I would go back to. But again, front of house staff were very very friendly and helpful as they could be despite the issues.
Stayed 2 nights in Dec 2023
Response from Ed on Dec 7, 2023
I'd like to apologize for the Issues. Thank you for taking the time to share that with us so we can make it right.

4/10 Poor

Jodi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have loved every hotel Indigo that I have stayed at. So, I didn't hesitate to stay at this one when I had to make a last minute reservation. It was pretty disappointing. There were gobs of hair in random places, pubic area hair in one of the supposedly clean towels, the floor was dirty, the elevator was sketch and did not come up to the fifth floor two of the three times I needed to go down.
Stayed 1 night in Dec 2023
Response from Armo Johnson on Jan 3, 2024
First of all my apologies on the Disappointment that you had here with us here at (Indigo Downtown Birmingham) We would love to earn your business one more time. Thanks!!!!

8/10 Good

Kasi

Liked: Cleanliness, staff & service, property conditions & facilities
Really cool vibe. Close to some interesting places and restaurants. Bar inside was really nice as well!
Stayed 1 night in Nov 2023
Response from Mr. J on Dec 6, 2023
Thank You for staying with us we love for to come again.So that we can make all you stay be enjoyable.

10/10 Excellent

Rocio

Stayed 3 nights in Nov 2023
Response from Armo Johnson on Jan 3, 2024
Thank you!!!!!

8/10 Good

Ayanna

Stayed 4 nights in Nov 2023
Response from Mr. J on Dec 6, 2023
We thank you for staying with us a please come again we will be happy to make your next stay enjoyable.

10/10 Excellent

Miko

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Receptionist was great, valets guy was polite, the room is fantastic! No complaints. Enjoyed the day! Thank you 😊
Stayed 1 night in Nov 2023
Response from Shelly on Nov 27, 2023
We really appreciate your kind words and hope you will return in the near future.

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mr. J on Dec 6, 2023
We thank you for your stay with us and we hope you come again we love to make your stay an enjoyable one.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mr. J on Dec 6, 2023
We thank you for staying with us and we hope you had a nice stay to come again so we come make your stay enjoyable.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room had the potential to be really nice. Just worn out. Specifically the floor was in pretty bad shape. Staff was very friendly and nice. Good location
Stayed 1 night in Oct 2023
Response from Shelly on Oct 23, 2023
We appreciate your response and business and will look closely at the floors.Rachelle SanchezDirector of Sales

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was very clean, staff very friendly. It is extremely loud at night and difficult to sleep from all the outside noise!
Stayed 2 nights in Oct 2023
Response from Shelly on Oct 23, 2023
We appreciate your business and feedback, being a college town, it is busy area. We are so close to many restaurants and venues. We hope to see you again.

10/10 Excellent

Alexander

Stayed 1 night in Oct 2023
Response from Mr. J on Dec 6, 2023
We thank you for your stay with us a please come again we will be happy to make your stay with us very enjoyable.

8/10 Good

Remy, Austin

Liked: Cleanliness, staff & service, amenities
Well situated to enjoy the local nightlife
Stayed 1 night in Oct 2023
Response from Shelly on Oct 18, 2023
We appreciate your business and positive response. Is there anything we can do better? Please let us know.Rachelle SanchezDirector of Sales

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shelly on Oct 16, 2023
HI Erica, thank you for the 10 out of 10 score. We love to see that and hope to see you again soon.Rachelle SanchezDirector of Sales

10/10 Excellent

dashana

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Parking is too expensive to be so slow with pick up. My shower, sink, bathroom floor not cleaned during my 3day stay. I had to request to have my sheets changed.
Stayed 4 nights in Oct 2023
Response from Shelly on Oct 16, 2023
Hi Dashana, I apologize for your bad experience we would have changed your room if you asked. I will share this with our housekeeping department. Give us another try and we will make sure the room is perfect!Rachelle SanchezDirector of Sales

10/10 Excellent

Nakia

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property from the staff to the room the only thing I didn’t like was that I had to walk around the front of the building every night just to get into the hotel when the back door should be key only but I know they probably do that for safety reasons. But other than that 5 stars.
Stayed 3 nights in Oct 2023
Response from Shelly on Oct 16, 2023
Hi Nakia (beautiful name) we are so happy you loved our hotel and hope to have you stay with us again soon.You are correct the glass door in the back of the hotel is locked for safety. The garage is by room key also.Thank you again!Rachelle SanchezDirector of Sales

10/10 Excellent

Taura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Hotel Indigo
Great location, staff was amazing
Stayed 2 nights in Oct 2023
Response from Shelly on Oct 13, 2023
Good morning, Thank you for the great review Taura. We hope to have you back again soon.Rachelle SanchezDirector of Sales

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shelly on Oct 6, 2023
We really appreciate your kind words and hope to have you back in the very near future.Best regards,Rachelle SanchezDirector of Sales

4/10 Poor

eduardo

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A/c in the room was not working we needed to spend the night at 78 degrees with no air circulation. The hotel has one elevator that can maybe work. Showers have began to grow Bacteria on the faucets. Just go to a newer hotel…
Stayed 2 nights in Sep 2023
Response from Shelly on Oct 2, 2023
My apologies Eduardo for your disappointment and discomfort. We really appreciate your business and feedback. Please tell me the room number or your last name so I can put that room out of order to fix the problems. Please give us another chance in the near future. Were you here on business? I'll wait for your response so we can take care of the room right away.

8/10 Good

Holly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff, Great Food & Cocktails
The hotel staff were wonderful and very helpful. Breakfast was delicious, and the cocktails at the bar were excellent. It is in a part of town where sometimes some outside noise can be loud, but it wasn't too bad. Our room had no refrigerator, and the coffeemaker only had decaf coffee. The staff probably would have given us regular coffee had we asked, though. They were very accommodating. The fridge thing was kind of a bummer. They may offer rooms with them, though--if you're looking to book, maybe check that. Overall, a great stay.
Stayed 2 nights in Sep 2023
Response from Shelly on Sep 26, 2023
I am so happy your stay was wonderful. My apologies regarding only having decaf coffee. I can relate to that; I need regular coffee. Our suites have refrigerators and microwaves only, so next time you are in town or making a reservation inquiry about our available suites. Have a great week!

10/10 Excellent

Pavan Sai Rahul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Shelly on Sep 15, 2023
We do appreciate your business and so happy your stay was a success.

4/10 Poor

veronique

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no lunch served, apparently chef only was available for breakfast and dinner. One Elevator broken. Dog hair all over rug. Not a great experience.
Stayed 1 night in Sep 2023
Response from Management on Sep 13, 2023
I am terribly sorry for your experience. Our RX Lounge and Bar is open only in the morning for breakfast and for dinner. We do have the grab and go open for 24 hours a day. This is also stated on our website. I hope you do come back and visit us soon. Thank you.

10/10 Excellent

Jacqueline, Lake Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Shelly on Sep 15, 2023
Hi Jacqueline, Is there anything I can help you with?

4/10 Poor

Russell

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Shelly on Sep 15, 2023
Hi Russell, is there anything I can help you with your previous stay at the Hotel Indigo?

10/10 Excellent

Ashley

Traveled with partner
Liked: Staff & service, property conditions & facilities
Couldn’t have pick a better hotel. The GM and staff were top tier! Also enjoyed the location literally everything was walking distance. Will definitely stay again.
Stayed 1 night in Sep 2023
Response from Gabriel Hinojosa - General Manager on Sep 9, 2023
Thank you for letting us know you had a pleasant experience while with us! We would be honored to serve you again in the future

10/10 Excellent

Cerica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Aug 2023
Response from Mr. J on Dec 6, 2023
We hpoe that your stay with us was enjoyable and that we can all make sure that you have a good time when come to the hotel.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with the room and the staff. The issue that will prevent me from returning is the loud music from the nightclub next doir. The place doesn't close until 5 am and there was no escaping the music. All night up until 5 am... the bass. It would have been okay if I were not trying to sleep. My room was on the second floor but sounded like it was in the middle of the club.
Stayed 1 night in Aug 2023
Response from Shelly on Aug 30, 2023
I am so sorry for your loss of sleep. Did you ask to move to another room? We absolutely do not want to lose you as a guest. I'd like to offer you a higher floor and possibly a suite if one is available if that sounds acceptable to you. You can ask for the Director of Sales next time you are in town. Have a great holiday weekend.

10/10 Excellent

Calvin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I am in Birmingham I enjoy staying at the Indigo hotel at five points south. Convenient to everything, are you walkable to good entertainment….love it
Stayed 1 night in Aug 2023
Response from Shelly on Aug 29, 2023
We really appreciate you and your business, please visit us soon.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, only problem I had was my air wasn’t working properly in my room but they were very nice about it and didn’t have a problem with putting us in another room.
Stayed 1 night in Aug 2023
Response from Shelly on Aug 28, 2023
Awesome and thank you for sharing that with us and we hope to see you in the near future.