Ratings based on 250 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel.

Posted May 26, 2015
Check in was a breeze. Price was even better. The hotel was exactly what I was looking for.
1 out of 5
by A verified traveler

Did not honor reservations

Posted May 25, 2015
Cons: Honor reservations!!
We reserved a room at the Winfrey with two queen beds through Expedia . When we arrived to check in the hotel, the staff explained there were no more rooms with two queen beds as we had reserved. It was explained to us they had a king room. When we explained we needed two beds, we were told there was a chair and ottoman we could use as the second bed. When we told the staff we could not use that as a second bed, she continued to offer a free breakfast or extra blankets for the inconvenience. I was very disappointed in my experience. I will not stay at this hotel again and I will not recommend this establishment to anyone.
3 out of 5
by A verified traveler

Not what it used to be

Posted May 10, 2015
We haven't stayed at the Winfrey for a few years and looked forward to another pleasant experience. The rooms were ok, but not out of the ordinary. Housekeeping was definitely lacking with hairs left in the sink, counters not wiped, and a dirty residue on drinking glasses from wiping with a soiled cloth. The desk staff were cheerful, but generally unhelpful. Parking was double billed until I reminded them that it was prepaid and a request for a paper receipt was refused, claiming it was impossible to create since the room was booked through Expedia. All in all, the experience was a letdown from the higher level of customer service the Winfrey tries to project.
2 out of 5
by A verified traveler

Pretty hotel but....

Posted Apr 27, 2015
The hotel looked like it was recently renovated. The room and hallways were nice. However there was a musty , mildew smell throughout the hallways.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect get-away!

Posted Apr 27, 2015
Every staff member we encountered was super friendly and helpful. Our room was beautiful and very comfortable. Access to the mall is a bonus!
2 out of 5
by A verified travelerfrom Florida

Not Worth the Price

Posted Apr 13, 2015
Pros: The afternoon staff was friendly. The hotel was joined to the mall.
Cons: Staff should tell about the amenities. Should not have to pay for parking. Cleaner rooms, hot breakfast, more responsive to customers.
Location: Location was not near where we wanted to be, that was my fault I should have checked better. There was a mall and little shopping centers all around.
When I walked in at 1 a.m. I was not even greeted by the two guest clerks, who were rather rude. Then after driving for 9 hours I had to wait for over 40 minutes before they finally found a room for me. And they did not even tell me what they were doing, they just talked with each other. Then they told me it was $12 a day for parking. I told them that I thought the parking was free, but they said since I upgraded to a breakfast included that I had to pay for the parking. I told them I would rather get free parking instead of breakfast but they said no. The room was a good size for two people, did not like the dead bug in the closet (took a picture of it), or the leaking toilet (took a picture). I also did not appreciate seeing other people's trash in my trash can. The rug was not vacuum good because you could see pieces of paper on the rug. We were so tired and had to get up early so we did not bother to call down and let them know there were no washcloths. When we got back from our meeting Saturday afternoon the staff was a lot more friendly. They said hello and when I asked about ear plugs they told me I could go to the mall, which I found you could walk right to from the hotel. I also found out there was a fitness center. I asked them for more washcloths and they said they would send them up, but they must have forgotten. No hot water and at the free breakfast we did the buffet, the fruit was fantastic, but that was all, rest was not worth it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom baton rouge, La

Nice hotel-food only moderate

Posted Apr 5, 2015
Towels need upgrade but otherwise ok. Staff very pleasant but food quality lacked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Mar 30, 2015
Staff was nice but a little condescending. The room was wonderful and updated. Great place to stay for the convenience of shopping.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Excellent hotel with super staff

Posted Mar 12, 2015
Stayed for work trip. Happenend to be the same time and floor as the state girls basketball championship playoff. Requested a floor change bc of loud giggling teenagers that surrounded me ( not their fault but I was trying to work). Staff had me in a new room in minutes and upgraded my access to their lounge. I appreciate the staff and their response to my needs. I'll definitely return.
4 out of 5
Recommended
for Couples
by Darrylfrom Montgomery

great service horrible room

Posted Feb 25, 2015 on Hotels.com
The hotel looked really like everyone. Was friendly. But the bedding had stains on it and after our stay we developed horrible rashes on our skin that im sure was from the state of the beds. I will never stay there again.