Ratings based on 340 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 11, 2014
First impressions of this hotel were great. The reception staff were fantastic. Room was clean and spacious and quite modern. The blonde girl working in the spa was quite abrupt and unfriendly thankfully she was the only bad encounter in the hotel. One thing we noticed was that there were a lot of dirty towels around and the sauna and steam room was quite small for the hotel size. There wasn't water one day in the spa. The bar staff were fab especially the tall blonde gentleman who made me a cocktail which wasn't on the menu. The cocktail menu was quite bizarre and there were nothing fruity or creamy. They were all brandy or whiskey based and others at the bar had also mentioned this. Breakfast was lovely and was lots to choose from. One thing I found with the car porters were they were quick to take our car on arrival but when departing they just told us to be on our way which was a bit of a shame after the good service we had received. I would recommend this hotel and I would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice view of Birmingham

Posted Aug 5, 2014
Cons: Maybe a little less light coming from the hallway - means the every door would need to be changed. However, this is an incredibly minor comment.
Location: Its birmingham - look it up on tripadvisor! lol :)
Solidly good 4* hotel. Good views of birmingham from 20th floor upwards, nice good sized rooms (depending on room your paying for). Nice feel to the hotel, quite open. Cool in hot weather. Nice spa and swim pool downstairs.
1 out of 5
by A verified traveler

"marketing speak"

Posted Aug 5, 2014
first visit they lured me into getting a loyalty card. "with this card you get free internet" next visit it turns out this was only for the first time "otherwise we would have added ' with every stay'" sure. next time i check in will bring my lawyer just to be sure. no point in arguing but I will never again stay in this hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location in Birmingham

Posted Jul 7, 2014
Club rooms on the 23rd floor give a wonderful view and access to free drinks and canapes from 5 p.m. Very good!
Comment from Hotel Management
Jul 15, 2014 by James, Hotel Management
Dear user Thank you for taking the time to comment on your recent visit to our hotel. It is always a pleasure to receive compliments from our guests. Best regards, James
5 out of 5
Recommended
for Everyone
by re-union event from limerick I reland

Centrally located

Posted Jun 9, 2014
Lovely friendly staff and very well turned out-breakfast in club class a delight- only there for two nights but left very positive impression that all is very well in this hotel
Comment from Hotel Management
Jul 15, 2014 by James, Hotel Management
Dear User, Thank you for taking the time to comment on your recent visit to our hotel. It is always a pleasure to receive compliments from our guests. I am pleased to hear that the staff provided such excellent customer service. It will be my pleasure to share your kind words with the team. We have very dedicated members of staff here who will be pleased to know their efforts have been recognised. kind regards, James
5 out of 5
Recommended
for Everyone
by Piglet from Dorset

Lovely central hotel.

Posted May 26, 2014
Pros: Central location, excellent facilities and very comfortable rooms.
Cons: Tea and coffee in the rooms.
Location: Perfect for the Symphony Hall.
Perfect for all things city - we went to the Symphony Hall via a walkway from the hotel itself. We stayed in a Regency Club room, with free bar, snacks and continental breakfast. Beds very comfortable and room very clean. Excellent bathroom and generally pleasing ambience. We would certainly recommend the hotel.
Comment from Hotel Management
Jul 15, 2014 by James, Hotel Management
Dear User, Thank you for taking the time to comment on your recent visit to our hotel. It is always a pleasure to receive compliments from our guests. kind regards, James
5 out of 5
Recommended
for Everyone
by HannahMoore from Nottinghamshire

A superb city centre hotel

Posted May 22, 2014
Pros: Rooms very clean and comfortable. Excellent staff and facilities. Great location.
Location: Birmingham's Symphony Hall and REP, the canal and all of its bars and restaurants are across the road. Shopping centre is just 10 mins walk away.
I've only positive comments to make about the Hyatt Regency in Birmingham. We always have such a fantastic stay. The facilities are wonderful and the staff could not be friendly, more professional or willing to help - nothing is too much trouble to ensure you have the best stay possible. The swimming pool and spa facilities are a wonderful addition. We stay in the Club Floors, so access to the Regency Lounge was very welcome and the team in there (particularly Inga) were wonderful - even with a boisterous toddler in tow they were not at all fazed! The location is great - the shopping areas, attractions, bars and restaurants all within walking distance. All in all a fabulous hotel and team of staff!
Comment from Hotel Management
Jul 15, 2014 by James, Hotel Management
Dear Hannah Moore, Thank you for taking the time to comment on your recent visit to our hotel. It is always a pleasure to receive compliments from our guests. I am pleased to hear that the staff provided such excellent customer service. It will be my pleasure to share your kind words with the team. We have very dedicated members of staff here who will be pleased to know their efforts have been recognised. Kind regards, James
5 out of 5
Recommended
for Personal Event
by Bryan from Dunfermline Scotland

Great stay

Posted May 20, 2014 on Hotels.com
Stayed for two nights over weekend and was more than satisfied with all aspects of my stay. The staff were extremely friendly and helpful and was made to feel very special at all times especially by concierge and all the staff who worked in the regency club. Would not consider staying anywhere else if returning to Birmingham
Comment from Hotel Management
Jul 15, 2014 by James, Hotel Management
Dear Bryan, Thank you for taking the time to comment on your recent visit to our hotel. It is always a pleasure to receive compliments from our guests. I am pleased to hear that the staff provided such excellent customer service. It will be my pleasure to share your kind words with the team. We have very dedicated members of staff here who will be pleased to know their efforts have been recognised. Kind regards, James
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 20, 2014 on Hotels.com
Excellent and friendly staff on reception would highly recommend this hotel
Comment from Hotel Management
Jul 15, 2014 by James, Hotel Management
Dear User, Thank you for taking the time to comment on your recent visit to our hotel. It is always a pleasure to receive compliments from our guests. kind regards, James
5 out of 5
Recommended
for Everyone
by NCB from Coventry

Luxury Hotel

Posted May 16, 2014
Cons: The bar area is a little tired and could do with some improvement, seemed tired and dated.
This feel very luxurious, rooms we're clean and comfortable. The bar area is a little tired and could do with some improvement (which I believe they are in the process of doing). Overall a nice hotel, staff are helpful and friendly, would stay here again.