Standard Room, 2 Queen Beds | Premium bedding, in-room safe, desk, blackout drapes

Reviews of Microtel Inn & Suites by Wyndham Hoover/Birmingham

2.5 out of 5
Microtel Inn & Suites by Wyndham Hoover/Birmingham
500 Jackson Dr, Hoover, Birmingham, AL

Reviews

7.0

Good

Rating 10 - Excellent. 256 out of 1000 reviews" "
Rating 8 - Good. 293 out of 1000 reviews" "
Rating 6 - Okay. 209 out of 1000 reviews" "
Rating 4 - Poor. 130 out of 1000 reviews" "
Rating 2 - Terrible. 112 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Renee

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The outside of the property looks newer than the inside!! There isn't enough lighting in the room, there are recess lights in the ceiling and thats all!! Our door key got stuck in our door at 5 am and we called the front desk..They came up and couldnt get the key out, so we had to switch rooms at 5 am in the morning.. The bathtub in the new room was dirty (needed some bleach to it)!! The beds were very hard and uncomfortable!! My daughter plays travel volleyball so we stay at alot of hotels and this was the worst one ever!! We will not be back and dont recommend it!!
Stayed 2 nights in Apr 2024
Response from Guest Relations on Apr 19, 2024
Dear Renee, Your feedback is important to us. We're sorry that your room key got stuck. All our beds and mattresses are new in all rooms. Though we would prefer you to have a better experience, we would like to thank you for sharing your thoughts and hope you will give us the opportunity to serve you again in the future. We assure you this is not indicative of our otherwise standard service and accommodations. Again, sincerely apologize for any inconvenience.

2/10 Terrible

matt

Disliked: Cleanliness, staff & service, property conditions & facilities
AVOID THIS HOTEL. The room had not been cleaned from the previous guest. The pillows and sheets were full of hair. The counters were smeared. The attendant at the desk gave me a hard time about asking for clean sheets. She said I needed to bring her the dirty sheets from my room before she would give me clean sheets. We changed the sheets ourselves due to lack of staff attention. Other guests commented on smoke alarms going off continually throughout the night and feces smeared on the front of the toilet upon arrival to their rooms.
Response from Guest Relations on Apr 19, 2024
Dear Matt, Your feedback is important to us. FD could have assigned you another room. Though we would prefer you to have a better experience, we would like to thank you for sharing your thoughts and hope you will give us the opportunity to serve you again in the future. We assure you this is not indicative of our otherwise standard service and accommodations. Again, sincerely apologize for any inconvenience.

10/10 Excellent

Susan and Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and parking were fine but getting into the lot was hindered by road work and cones.
Stayed 1 night in Mar 2024
Response from Guest Relations on Apr 19, 2024
Thank you, dear Susan and Charles, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive great score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Amy, Adger

Liked: Cleanliness, property conditions & facilities
The room was very clean.
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 18, 2024
Thank you, dear Amy, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive great score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

muriel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for an overnight stay.
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 18, 2024
Thank you, dear Muriel, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive great score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

ANDREA

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 18, 2024
Dear Andrea, Your feedback is important to us. We're sorry the room fell short of your expectations. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Constance

Traveled with family
Liked: Staff & service
faucet in bathroom leaking
Stayed 1 night in Feb 2024
Response from Guest Relations on Mar 18, 2024
Thank you, dear Constance, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. Dearly apologize for the leakage issue. It is always a pleasure to receive good score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Chris

Person who checked me in announced my room number for all to hear.
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 18, 2024
Thank you, dear Chris, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. Dearly apologize for the desk person. It is always a pleasure to receive good score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Alicia

Stayed 1 night in Feb 2024
Response from Guest Relations on Apr 19, 2024
Thank you, dear Alicia, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive great score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Harvey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 27, 2024
Thank you, dear Harvey, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive perfect score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Sandy

Traveled with family
Liked: Cleanliness, staff & service
Clean; smelled like mothballs
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 27, 2024
Dear Sandy, Your feedback is important to us. Glad that you like our clean room. We're sorry for the smell outside. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

sergio, Laveen

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff at front counter
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 27, 2024
Thank you, dear Sergio, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive perfect score. Appreciate your comments on our staff. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Kathi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was clean, room was well kept. However. the bed noise was awful. Each movement caused a metal like noise beneath the mattress.
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 16, 2024
Thank you, dear Kathi, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive good score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

John Mc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 16, 2024
Thank you, dear John, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive good score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Fiseema

Liked: Staff & service, property conditions & facilities
Older facility, cleanliness need improvement
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 16, 2024
Dear Fiseema, Your feedback is important to us. We're sorry the room fell short of your expectations. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 16, 2024
Thank you, dear George, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive perfect score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Cindy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on Feb 16, 2024
Dear Cindy, Your feedback is important to us. We're sorry the room fell short of your expectations. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Nyiesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in Jan 2024
Response from Guest Relations on Feb 16, 2024
Thank you, dear Nyiesha, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive perfect score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on Feb 16, 2024
Thank you, dear Lee, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive good score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Angela

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Guest Relations on Feb 16, 2024
Dear Angela, Your feedback is important to us. We're sorry the room fell short of your expectations. If you could have informed FD, they would have assign you a different room. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations on Feb 16, 2024
Thank you, dear Ronald, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive perfect score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Yanique

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible stay! Everything is outdated & the bathroom was dirty. The pillows were flat and even the coffee packets were expired! Free breakfast meant cold cereal and a packet of instant oatmeal (without any hot water) and watery orange juice with no fruit. The front desk staff wasn’t friendly at all.
Response from Guest Relations on Feb 16, 2024
Dear Yanique, Your feedback is important to us. We're sorry the room fell short of your expectations. If you could have informed FD, they would have assign you a different room. We have hot breakfast as well like sausage biscuits and egg patty on other side of the breakfast area. Hot water is available through coffee machine. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Patricia, Welland

Traveled with partner
Disliked: Amenities
Poor cleanliness in bathroom. Floor of shower is stained . No counters to rest a bag in there.The bed was extremely noisy. Sounded like sheet metal being hit when exiting bed. Pillows were disgusting. We had to exchange rooms , even though we needed a disabled shower area .
Stayed 1 night in Jan 2024
Response from Guest Relations on Feb 16, 2024
Dear Patricia, Your feedback is important to us. We're sorry the room fell short of your expectations. If you could have informed FD about room issue, they would have assign you a different room. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 1 night in Dec 2023
Response from Guest Relations on Feb 16, 2024
Thank you, dear Jack, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive good score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on Feb 16, 2024
Thank you, dear Jonathan, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive good score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Mariam

Disliked: Staff & service, amenities
When I did the booking, I did not ask for a handicapped room, and when I came in the hotel, they’ve given me a completely handicapped room, and when I went to the front desk for the manager to just change my room, they said no it’s done through Expedia contact them they will do it. I don’t understand. What’s the big deal I’m not asking for an upgrade or anything but really unsatisfied with the service And the staff of the hotel would not recommend it to anybody.
Stayed 1 night in Dec 2023
Response from Guest Relations on Feb 16, 2024
Dear Mariam, Your feedback is important to us. We're sorry the room issued to you. This issue could have resolved easily. We are looking in to this. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

margaret

Stayed 1 night in Dec 2023
Response from Guest Relations on Feb 16, 2024
Dear Margaret, Your feedback is important to us. We're sorry the room fell short of your expectations. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Jack

Traveled with family
Liked: Cleanliness
Disliked: Amenities
You would think a property that was advertised under the Wyndham name would have cable tv. IT DID NOT. Local channels only. Some didnt come with volume only cc. A complete joke. Would not reccomend unless you are a book reader.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 18, 2023
Dear Jack, Your feedback is important to us. We're sorry the room fell short of your expectations. If you could have informed FD about TV, they would have assign you a different room. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Juanita

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
The bathroom had roaches . And staff was very concerned about it.
Stayed 2 nights in Nov 2023
Response from Guest Relations on Dec 18, 2023
Dear Juanita, Your feedback is important to us. We're sorry the room fell short of your expectations. If you could have informed FD, they would have assign you a different room. Your comments are sent to manager for the review. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Blair

Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 18, 2023
Thank you, dear Blair, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive good score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Teresa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was clean the tube was nasty the toilet had blood on it
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 17, 2023
Dear Teresa, Your feedback is important to us. We're sorry the room fell short of your expectations. Your comments are sent to manager for the review. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Richard

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff ok, check out staff very unfriendly. Could not take a shower, absolutely no warm or hot water. Leaking fridge, terrible loud noise all night. Dirty floor and towels left in room from previous night, small room, uncomfortable beds, terrible breakfast with almost nothing available. Will NEVER book again and suggest Expedia delete this hotel from system.
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 17, 2023
Dear Richard, Your feedback is important to us. We're sorry the room fell short of your expectations. If you could have informed FD, they would have assign you a different room. Your comments are sent to manager for the review. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Larry

Disliked: Property conditions & facilities
Needs to be updated. Rooms are old, looking and dirty looking ones. Not very happy with my stay would not stay there again.
Stayed 2 nights in Nov 2023
Response from Guest Relations on Nov 17, 2023
Dear Larry, Your feedback is important to us. We're sorry the room fell short of your expectations. Your comments are sent to manager for the review. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Christopher

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was old and room showed it mostly in the bathroom area The bed needs to be replaced
Stayed 1 night in Oct 2023
Response from Guest Relations on Nov 17, 2023
Dear Christopher, Your feedback is important to us. We're sorry the room fell short of your expectations. We recently changed all bed frames and mattresses. Your comments are sent to manager for the review. Hope you like other amenities we provide and cleanliness. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Jeff

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check-in, our room did not seem clean. There was dust on tabletops & around ledges. The bathroom didn't seem sanitary or clean. There was damage to the tub and wall oulets that wasn't repaired & could be safety issues. We opted not to stay the night.
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 17, 2023
Dear Jeff, Your feedback is important to us. We're sorry the room fell short of your expectations. If you could have informed FD about issues, they would have upgrade your room. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place for a shopping weekend
Stayed 2 nights in Oct 2023

6/10 Okay

Joslyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations on Nov 17, 2023
Thank you, dear Joslyn, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive good score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations on Nov 17, 2023
Thank you, dear Kevin, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive perfect 10 score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Brenda

Traveled with partner
Liked: Property conditions & facilities
Good location. Convenient to dining options and easy in to hiway to go to Tuscaloosa.
Stayed 2 nights in Oct 2023
Response from Guest Relations on Nov 17, 2023
Thank you, dear Brenda, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. Glad that you like our location, and hop you liked hotel cleanliness and other amenities we provide. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Our trip was just an overnight stay. I would definitely stay here again. I highly recommend it.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 27, 2023
Thank you, dear Melissa, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive perfect 10 score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Craig

Traveled with family
Liked: Cleanliness
Convenient location to retail & dining areas.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 18, 2023
Thank you, dear Craig, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive perfect score. Glad that you liked our location. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Delron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quiet place
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 18, 2023
Thank you, dear Delron, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive perfect score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and friendly, the blow dryer didn’t work and my biggest complaint was the bed frame. It was a metal frame that does not require a boxspring. Every time you moved it squeaked very loudly.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 18, 2023
Dear Lynn, Your feedback is important to us. We're sorry the room fell short of your expectations. We recently changed all bed frames and mattresses. Your comments are sent to manager for the review. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Matthew and Maria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs work
When we arrived in the evening time with our newborn and toddler the room was 84 degrees. The front desk apologized and said they always keep the air off when guest aren’t in the rooms. The room took several hours to cool down. The room itself was extremely dusty as if it hadn’t been used in awhile. The final straw for me was seeing a tiny roach on the bathroom vanity. When there is one roach there is hundreds more. This one was quick and ran it a crack by the blow dryer socket. About 20 min later my husband saw another one on the wall. Luckily, we were packing up to check out. This place just needs work. They put bandaids over problems that need to be fixed.
Stayed 2 nights in Sep 2023
Response from Guest Relations on Oct 18, 2023
Dear Matthew and Maria, Your feedback is important to us. We're sorry the room fell short of your expectations. If could have informed FD of the room, FD would assign a different room. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Whitney

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stay somewhere else!!!!!!!!
This was without a doubt the worst hotel experience I’ve ever had! My son was asked last minute to play in a baseball tournament in Hoover, and hotels were slim Pickens this weekend so we ended up at Microtel and it was a nightmare. The room was TINY, there were several bugs crawling on the wall when we got in there, one of the beds had black stuff all over the sheets (we asked for a new one, that one was dirty too), and the worst part was there was a crack in the bathtub so when my son took a shower water was covering the floor, seeping out into the room and into the hallway. The wood around the bathroom door was rotting so it had apparently been a issue for a while. Thankfully there was a cancellation and the nice guy at the front moved us to that room. The breakfast was horrible, it was from a box frozen breakfast items like eggo waffles and mini biscuits, prepackaged hostess cupcakes 😒, muffins and cereal. No hot food like eggs or bacon. The walls are paper thin, I could hear the people in the next room talking loud and clear. The whole hotel had a funky smell. The parking lot was so small, not enough room for a fully booked hotel. It was overall the worst place we have stayed and I will never go back.
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 26, 2023
Dear Whitney, Your feedback is important to us. We're sorry the room fell short of your expectations. Our breakfast bar includes hot items like sausage biscuits and egg patty. We have sent your comments to the management to look further in to issue you mentioned. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked in the room and immediately knew that that I had just wasted $200 for a queen bed. The pictures on Expedia are very misleading. The mattress was of the cheapest quality, shower flooring was atrocious and just screamed "rent by the hour." I didn't put my luggage down and wasted money. Stay away from this place!
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 26, 2023
Dear Sam, Your feedback is important to us. We're sorry the room fell short of your expectations. Not sure what could have gone wrong, but if guest complain of the room, FD assign them a different room. All mattress are new & just replaced few months ago. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Stefan

Stayed 2 nights in Sep 2023
Response from Guest Relations on Sep 26, 2023
Dear Stefan, Your feedback is important to us. We're sorry the room fell short of your expectations. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Stacei

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 14, 2023
Dear Stacei, Your feedback is important to us. We're sorry the room fell short of your expectations. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Quiet. Clean
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 28, 2023
Thank you, dear Mary, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. It is always a pleasure to receive perfect score. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Joyce

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very nice staff who were very accommodating, friendly and patient. However the reason for the low score is that several of the bathtub floors were dirty, stained. I would recommend for cleaning staff to clean bathtubs with bleach powder. Also, the desks were dusty and may be because many of the rooms sit unused for a while due to the location.
Stayed 2 nights in Jul 2023
Response from Guest Relations on Aug 28, 2023
Thank you, dear Joyce, for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Hoover/Birmingham. We dearly apologize for any inconvenience and your disappointment on room cleanliness. Please know that management is made aware of your comments. Glad that you like everything else including friendly and accommodating staff. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.