Indoor pool, sun loungers

Reviews of Nailcote Hall Hotel

4 out of 5
Nailcote Hall Hotel
Nailcote Lane, Berkswell, Solihull, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 130 out of 276 reviews" "
Rating 8 - Good. 84 out of 276 reviews" "
Rating 6 - Okay. 43 out of 276 reviews" "
Rating 4 - Poor. 11 out of 276 reviews" "
Rating 2 - Terrible. 8 out of 276 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location for nec
Stayed 1 night in Mar 2024

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with gym and pool area. Didn’t try the gym but pool was good. Steam room and jacuzzi which were tried. Only stayed one night and en route to the Cotswolds.
Stayed 1 night in Mar 2024

8/10 Good

Guneet

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, lovely pool and hot tub, great breakfast.
Stayed 1 night in Mar 2024

6/10 Okay

anna

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pros - friendly attentive staff everywhere, good breakfast Cons - entrance and car park dangerous to get through, like craters! Facilities and room are dated, needs urgent repairs (like in spa area). Location not ideal next to railway Compared to other properties not worth 4 star, more like 3
Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Would like to see an upgraded changing facility in the swimming pool area.
Stayed 4 nights in Feb 2024

8/10 Good

Natalie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely stay and convenient for local attractions
Stayed 2 nights in Feb 2024

6/10 Okay

Martin

Traveled with partner
Liked: Staff & service, amenities
This hotel has lots of character but is in need of a refresh. Had our wedding reception here in 1998 and it doesn’t appear to have been decorated since. TOILETS IN rick’s bar are badly in need of refurbishment. Wonderful hotel that just needs some TLC and bringing into the 21st Century.
Stayed 1 night in Feb 2024

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, delightful room and enjoyed using the pool.
Stayed 1 night in Jan 2024

10/10 Excellent

Hasnein

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the better hotels around, with a decent standard of room space and comfort! Service was impeccable from reception to bar to check out - top notch hotel! Tip: Ask for a room in the new wing
Stayed 1 night in Jan 2024

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We attended a wedding and stayed over night. Lovely old hotel. The bridal entrance down the staircase was beautiful. The staff were all very friendly and helpful. The wedding food was really lovely. The bed was very comfy, everything nice and clean. Breakfast was good, weren’t keen on the sausage myself. Overall it was a lovely stay, everyone had a great time.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Amazing staff but hotel needs a little TLC
Stayed 5 nights in Dec 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and pleasant staff. Quality food and service. Room very clean and warm, a few bits of maintenance required in bathroom. Corridors look a little tired but it is an old manor so kind of in-keeping.
Stayed 1 night in Nov 2023

8/10 Good

Melanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was outside accessed to separate building. Room was very clean and modern. Downside was bar area was not big enough to accommodate more than 30 people and breakfast selection was not very good croissants and pain au chocolate hard. Chaotic due to event night before
Stayed 1 night in Nov 2023

8/10 Good

Rachael

Liked: Staff & service, room comfort
Nice place but tired.
Nice exterior but a bit run down inside. Lovely grounds.
Stayed 2 nights in Oct 2023

2/10 Terrible

Simon

Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Oct 2023

6/10 Okay

Steven

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a lot of updating in bedroom Bathroom was not clean Grubby around shower screen, towel rail very dirty Tiles had grout missing Spa and swimming pool area are very dirty Staff need trained on hygiene control Staff are friendly and professional
Stayed 1 night in Oct 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with lots of character
Lovely hotel with lots of character. Spacious, well furnished and equipped room. Would have been nice to have the radiator on on arrival as room was freezing. Good restaurant with quality food. Excellent breakfast. Great service. Pot holes need to be sorted in the drive.
Stayed 2 nights in Oct 2023

6/10 Okay

Perry

Disappointing four poster bedroom.
We stayed in a room with a four poster bed, which obviously cost more money. You therefore don’t expect to have mould all over the bathroom ceiling. The water pressure in the shower was far too powerful which meant spray went everywhere and probably causes the mould on the ceiling. The room was pretty dated, and needs some modernisation. A fire exit was blocked by a table in the dining room which was reported to the management. The food was good but dinner in the restaurant was overpriced. The gym was very small but ok, and the pool/jacuzzi area was nice although also needed some maintenance . Staff were friendly.
Stayed 1 night in Oct 2023

8/10 Good

Johanna

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Marco

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We were unfortunate to be staying when a wedding was on, so parking was difficult, there was a large crowd and it was noisy till late with the party. The staff were busy and rushed and the hotel is very dated and in need of investment. The showers leaked and we had lukewarm water, additionally we were charged extra for a specific room which we did not get. Very disappointing stay and certainly not worth the price we were charged. Unlikely to make an effort to stay there again.
Stayed 1 night in Oct 2023

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff are lovely, we chose it for its quiet location and for its closeness to the NEC. When we arrived we saw there was a wedding on but we were away from that so it wasn’t a problem, however another party was taking place in a function room near our room. We were told it would all be finished by 12 so we thought it would be okay, but at 1 am it was still going in, there was shouting and singing in the grounds outside our room and people being very loud in the corridor outside our room as they moved from one place to another. In all we probably got 4 hours sleep. The Sunday night was as expected, very quiet and tranquil. Hotels make money off functions but a 12 midnight finish should be just that, it’s unfortunate people don’t have respect for other people and there should be ‘quiet’ areas around sleeping areas.
Stayed 2 nights in Oct 2023

2/10 Terrible

Luke

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, avoid
Terrible service, black mould on the bathroom ceiling, rude and confused staff, the spa/pool area was disgusting. If my employer hadn't been paying for the room I would have demanded a refund. This place is clearly run down and needs major investment
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Autumnal break
All in all a good 2-night stay. The only issue was the shower in the bathroom. I struggle with fixed head and height showers and this one was far too high. The angle of shower head could not be adjusted either. The small screen was fixed to the wall & bath, so the floor got soaked not me! Dinner was lovely although pricey, so we only dined here for one night. Excellent location for our trips to Warwick Castle and Cadbury World.
Stayed 2 nights in Sep 2023

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is full of olde world charm but bathrooms need modernising - very 1980s. We had three rooms booked but unfortunately they put two of us in one building and one in another. Very good breakfast but it used to be cooked to order and now it is buffet in the hallway.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One huge pitty that really put a damper on what would have been a fantastic stay was the ridiculously priced lunch and dinners. The plate of samples presented, though excellently cooked and presented, was not worth the price! I am not a big eater and prefer smaller portions, but this was taking the £%@@.
Stayed 1 night in Sep 2023

10/10 Excellent

Miss Carole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Another great stay at this hotel. Had a bit of an issue one evening with room service but it was quickly and easily resolved with no fuss
Stayed 2 nights in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel.
Very enjoyable stay at the Nailcote Hall Hotel. There was a wedding on the same night we stayed, however our room was far enough away that we weren't disturbed. Really nice hotel, friendly and helpful staff. Our son has moved to Kenilworth so we will definitely stay here again when visiting him.
Stayed 1 night in Aug 2023

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to relax and enjoy. One of the best places I have ever stayed at. Excellent staff best location. I think it’s perfect.
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities
Nice weekend break staff very friendly nice location
Stayed 2 nights in Jun 2023

6/10 Okay

jonathan

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Nice location, tired rooms
Needs a lick of paint in areas, but biggest concern is some form of infestation in the bathroom
Stayed 1 night in Jun 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, historic building, swimming pool was great, superb breakfast. Night staff very helpful with a request.
Stayed 1 night in May 2023

4/10 Poor

Maria, SHEFFIELD

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed here as a stopover on our way to London, and although impressive from the outside, the hotel was really rundown and shabby. The room wasn't particularly clean, with dust on the skirting boards and bedhead, a tip to a water bottle and tea bag under the dresser, and hair in the shower to name a few problems. The breakfast and dinner were delicious if a tad pricey, and the gym and pool were great (just wish we had time to use them) but we wouldn't come back, sorry!
Stayed 1 night in May 2023

6/10 Okay

Miss

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not enough staff
Service was great when we checked it but after that they were catering more to wedding guests. If you book the hotel try and avoid the place if they have a wedding scheduled for that period. They do not have enough staff to look after everyone. We stayed for 2 nights and didnt even get our room cleaned. I was with my kids and wasnt happy about it. I went reception to ask but no one came to clean.
Stayed 2 nights in Jun 2023

8/10 Good

kate

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Roger

Stayed 1 night in May 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in May 2023

6/10 Okay

Mike

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
ok
Stayed 1 night in May 2023

10/10 Excellent

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just loved it here. Staff were so friendly & exceptionally helpful, room comfortable. Food in bar area was delicious - club sandwich & Prosecco. Pool is good but sadly jacuzzi not open. Only downside was ladies changing area by pool - bit musty. Everything else was great.
Stayed 1 night in Apr 2023

10/10 Excellent

Clive

Stayed 1 night in Apr 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Siobhan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crufts stay
Really enjoyed my stay. I was attending crufts and my dog was made welcome. My room was lovely, it was a wee suite which was an added bonus. The bed was comfortable and the linen was lovely. Great shower, everything clean and fresh. We had dinner in the bar as Ava was allowed in there. I had a sandwich and fries , the fries were more like roast potatoes tho. I think the chef maybe needs to get a sharper knife. I couldn’t eat them as they were quite dry. That was my only complaint. It was great that there was so much outside space so that Ava could get a good run.
Stayed 2 nights in Mar 2023

8/10 Good

Sarah

Reasonable Room
This is the 2nd time we’ve stayed here both for Crufts with the dogs & had the same room both times. Room was clean & adequate for what we needed. Staff were friendly at check in. Can’t comment on the food as we didn’t have an evening meal & left too early for breakfast.
Stayed 1 night in Mar 2023

8/10 Good

Bradley

Stayed 1 night in Mar 2023

6/10 Okay

Valerie

Liked: Room comfort
Plumbing and breakfast not good
Plumbing in our room was v poor. Took nearly ten minutes to get shower working and had to wait at least 5 minutes for toilet to refill before someone else could use it. Breakfast was poorly organised and b chaotic. No staff about when we first came down save one lady who was serving the hot breakfast who was rushed off her feet.
Stayed 1 night in Mar 2023