Ratings based on 319 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

20 minutes to get access to the rooms

Posted Aug 18, 2014
Pros: needs maintaenence. in the lobby.
Location: parking expensive
had to run up and down twice to get access to the room resolved.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel

Posted Aug 13, 2014
Neat and spacious. Recommended. Will come back again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ideal city centre based hotel

Posted Aug 11, 2014
Very welcoming staff, nice rooms and great choice for breakfast
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

England 2014

Posted Jul 26, 2014
Pros: The staff were exceptional, always friendly and helpful.
Location: Bullring Shopping District, Train Station, University of Birmingham
This was a very good experience. The hotel was convenient situated to the shopping district, university and transportation.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Decent hotel for business stay

Posted Jul 18, 2014
The room was reasonably clean and comfortable, with a desk to work on. The bathrooms also looked clean.
2 out of 5
by a from london

Cool reception

Posted Jun 22, 2014
Pros: Location
Cons: Customer care manner
Location: A lot
Hotel & facilities are fine but seen too relaxing manner of staff at reception. It took nearly 10 minutes to do check in and kept my team waiting in lobby. I didn't blame the lovely lady due to my request to change the double to twin room, but hard to believe she needed to come to room to change the bed by herself. The worst scene was the check out time. I couldn't figure out why a simple check out too the lady more than 15 minutes to sort out. It was check out tome around 10am and there was long queue waiting for the only lady to do check out. She didn't bother to look at the guests nor called more staff to help just kelp her slow pace. I didn't see a good management in this hotel. The customer care quality is bad.
4 out of 5
Recommended
for Business Travelers
by R from London, England

Nice hotel. Good for business or weekend break

Posted Jun 15, 2014
Pros: Modern and clean. Friendly, local staff.
Cons: Wasn't made aware of all the amenities provided at the hotel during check-in.
Location: location is on the doorstep of many bars, restaurants, IMAX cinema and city landmarks.
Friendly staff. Buffet breakfast was good value. Rooms were spacious.
4 out of 5
Recommended
for Everyone
by drew from chesterfield

Good location

Posted May 25, 2014
Close to bars and restaurants. 10 minutes from shops.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel

Posted May 20, 2014
Really clean hotel, with friendly staff throughout. The process of signing in was quick and hassle free. The hotel is based in a perfect location with access to all attractions, bars and restaurants such as Brindley place and Broad st. The location was quiet and sleep was uninterrupted. Highly recommended.
5 out of 5
Recommended
for Everyone
by Gillian from Bromsgrove

Nice clean hotel.

Posted May 19, 2014
The staff were very helpful and friendly, close to symphony hall that's why we booked it, we would definitely go back, the breakfast was worth what we paid for it, Excellent.