Exterior

Reviews of ibis Styles Birmingham Hagley Road Hotel

3 out of 5
ibis Styles Birmingham Hagley Road Hotel
313 Hagley Road, Edgbaston, Birmingham, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 204 out of 544 reviews" "
Rating 8 - Good. 224 out of 544 reviews" "
Rating 6 - Okay. 69 out of 544 reviews" "
Rating 4 - Poor. 22 out of 544 reviews" "
Rating 2 - Terrible. 25 out of 544 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelled by Hotel
Was supposed to be staying in this hotel Monday-Wednesday. My stay was cancelled by the hotel on the Friday before. This was around 2 weeks ago. I have still not received a refund from the hotel or hotels.com. Hotels.com offered an alternative on the Friday and I was told this was the only option but this hotel didn’t work for me and I asked for a refund and was told this would be processed. I ended up booking another hotel at my own cost. At 4:30pm on the day I was supposed to check in, hotels.com offered 3 other hotel options, however, obviously this was too late.
Stayed 2 nights in Jun 2023

2/10 Terrible

Amanda

Stayed 1 night in Jun 2023

10/10 Excellent

Helen

Stayed 1 night in Jun 2023

6/10 Okay

Terry

Liked: Cleanliness, staff & service
G
Never slept, could everyone in and out and conversation from next door and above
Stayed 1 night in Jun 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Matthew

Stayed 1 night in Jun 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a good stay at the hotel. The only issue I had was on my first morning I had to take a cold shower as there was an issue with the plumbing. I let the reception know when I went out that morning, by the time I got back in the evening the issue had been resolved. I would stay again.
Stayed 3 nights in Jun 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Stay
Easy parking. Friendly check in. Clean and compact Breakfast good. Ideal business stop over
Stayed 1 night in Jun 2023

8/10 Good

Barrie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Arif

Stayed 1 night in May 2023

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Doris

Stayed 1 night in May 2023

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay, recieved an email in the morning to inform me about an event which would mean noise and limited parking. The noise stopped when they said it would. When I arrived there was no parking but they found a space for me. Very pleased with this stay and the helpful staff.
Stayed 2 nights in Apr 2023

10/10 Excellent

Clarence

Stayed 1 night in Dec 2022

8/10 Good

Ruby

Stayed 1 night in Apr 2023

10/10 Excellent

Miss

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and friendly staff
Staff were really great. No food on site but they recommend places you can order in from and you can eat in the bar area. Clean room with everything you need. Would stay again.
Stayed 2 nights in Apr 2023

6/10 Okay

louise

Liked: Cleanliness, staff & service, property conditions & facilities
Room
The room was really small and on a main road. The traffic was loud all Night. The hotel was clean, I had noisy “neighbours “ and had a competition the following morning so would have benefited from a room away from the road.
Stayed 1 night in Apr 2023

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Ok
Room was ok. Bed was not what I would of expected mattress did not a sheet over and looked old dirty. Instead a mattress topper had been placed on bed with sheet around it. The room itself had a few repairs done to it that were not what I would call satisfactory
Stayed 2 nights in Apr 2023

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for the money
Not bad at all, the only negative.... breakfast was nothing fantastic and no hot options. Basic but i managed. Overall ok
Stayed 1 night in Apr 2023

10/10 Excellent

BHAVIK

Stayed 1 night in Mar 2023

6/10 Okay

Angus

Business traveler
Liked: Staff & service
All OK, but shower took around 10 minutes to heat up, breakfast was very basic. Rooms quiet noisy, can hear other guests. For the price it was average / ok
Stayed 1 night in Mar 2023

10/10 Excellent

Betasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
The hotel is modern and fresh, friendly staff and nice rooms. Bar in reception and free parking. Only 2 miles to broard Street £7 in a taxi. We will book there again.
Stayed 1 night in Mar 2023

8/10 Good

John

Liked: Staff & service, room comfort
One night break
Apart from a disinterested welcome on arrival the staff were very friendly and helpful. For £85 the compact room was more than adequate and in the style of a premier inn. The room hadn’t been hoovered but it was by no means dirty. Overall a pretty decent hotel not far from the city centre. Continental breakfast was very nice with lots of choice.
Stayed 1 night in Mar 2023

6/10 Okay

David

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
OK
I only stayed one night and although the room was very small it was adequate.
Stayed 1 night in Mar 2023

10/10 Excellent

Aline

Stayed 1 night in Mar 2023

6/10 Okay

R

continental breakfast was a bit limited
Stayed 2 nights in Mar 2023

6/10 Okay

david

Business traveler
Liked: Staff & service
No food
I would not have stayed here if I had known there was no food available diner time or evenings and there was no hot breakfast just continental. Also only bottled beer at the bar so quite expensive for a pint . The place apart from that was good enough.
Stayed 4 nights in Feb 2023

10/10 Excellent

Ismail

Business traveler
Liked: Cleanliness, staff & service
Shower not very good taps broken no body gel
Stayed 1 night in Feb 2023

6/10 Okay

david

Business traveler
Liked: Staff & service
No evening food
Disappointed with no hot breakfast and no evening food had to fend for ourselves. I expected both when I booked or I wouldn’t have booked there .
Stayed 2 nights in Feb 2023

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy room next door
Decent stay thin walls could hear next door talking and giggliglng all night . Went to sleep with the Tv still on . Got text when I woke up that the the volume was too high. It was only turned up because I couldn’t hear it for them talking loudly to one another. Cheekily they complained when they got back from the pub that the volume was disturbing them . Yet up to 10oclock before they went out they were very noisy . Some people just are so self centred and up their self . Ishould have complained about the but didn’t . Apart from thin walls it’s a decent hotel. I have stayed here many times with no problems.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

sj

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done Simran and Anila!
A good hotel made great by Simran and Anila, the best front of house team ever
Stayed 2 nights in Feb 2023

2/10 Terrible

Warren

Stayed 1 night in Dec 2022

6/10 Okay

MR NARENDRAKUMAR N

Liked: Cleanliness, staff & service, room comfort
Poor Soundproofing but good.
It was a pleasant stay overall but let down by a number of issues.My wife and I came to Birmingham to look after my daughter’s two year old as she just had another baby. Therefore we chose Ibis just for sleeping and resting. First night was awful as we were kept awake by the occupants in the next room till 4 am. I went down to at 2am to complain about the noise to the night porter. Although the night porter took action the noise did not die down. We could also hear occupants using the toilet. Bottom line - poor inter-room sound proofing. The other point to note was that the shower tray and sink were damaged and should have been replaced before allowing new occupants.Hard to say what germs were lurking beneath the shower tray. Re parking I registered my car registration as required but was disturbed to receive a PCN two weeks later. Although we were compensated with a free breakfast for the disturbed night and have been assured that the PCN would be could cancelled our overall experience is somewhat marked. The hotel is nice otherwise with pleasant breakfast room and bar. Unfortunately no draught beer was available during my stay either.Broken pump.
Stayed 4 nights in Jan 2023

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Peter

Stayed 1 night in Jan 2023

10/10 Excellent

Steve

Stayed 1 night in Dec 2022
Response from GM on Dec 11, 2022
Hi Steve Thank you for the excellent review and we do hope we can welcome you again soon.

10/10 Excellent

Brett

Stayed 1 night in Dec 2022
Response from GM on Dec 8, 2022
Hi Brett Thank you for the 10 out of 10 we hope we can welcome you again soon.

6/10 Okay

LEILA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2022
Response from GM on Dec 8, 2022
Hi Leila Thank you for the review and we hope we may be able to welcome you again in the future

10/10 Excellent

Emma

Stayed 1 night in Dec 2022
Response from GM on Dec 5, 2022
Thank you Emma for the 10 out of 10. We hope we can welcome you again soon.

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, on-site parking superb, rooms are due an update. Very helpful staff members.
Stayed 1 night in Nov 2022
Response from GM on Nov 29, 2022
Hi MarkThank you for the positive review and i a do hope we can welcome you back again soon

10/10 Excellent

Neil

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean and modern but, basic. Bar, but no restaurant in the evening, so it's Deliveroo/Just-Eat etc
Stayed 2 nights in Nov 2022
Response from GM on Nov 29, 2022
Hi NeilThank you for the 5 out of 5 review and i do hope we can welcome you back again soon.

8/10 Good

Simon

10/10 Excellent

Arif

Stayed 1 night in Oct 2022
Response from GM on Oct 30, 2022
Hi ArifThank you for the 10 out of 10 review and i do hope we can welcome you again soon.Kind regards

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not that impressed, sorry!
Staff were very nice. Room was a bit tired, needed a much deeper cleaning. Food was ok. Noise from extractor fan in the above room kept me awake most of the night.
Stayed 1 night in Oct 2022
Response from GM on Oct 24, 2022
Thank you for the review and i am sorry that not all elements of your experience were up to expectations. Rest assured your feedback is important and will be reviewed to ensure improvements are made.

8/10 Good

Aysha

Stayed 2 nights in Oct 2022

4/10 Poor

G

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from GM on Oct 24, 2022
Thank you for taking the time to leave a review score of your stay and i am sorry that we did not meet your expectations. Rest assured your feedback will be reviewed to ensure improvements are made to our guest experience