Bar (on property)

Reviews of Premiere Classe Coventry

2 out of 5
Premiere Classe Coventry
4 Wigston Road, Walsgrave, Coventry, England

Reviews

6.2
Rating 10 - Excellent. 51 out of 375 reviews" "
Rating 8 - Good. 101 out of 375 reviews" "
Rating 6 - Okay. 122 out of 375 reviews" "
Rating 4 - Poor. 49 out of 375 reviews" "
Rating 2 - Terrible. 52 out of 375 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Shamim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yeah
Stayed 1 night in Dec 2018

2/10 Terrible

Eddie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor
very out dated room toilet put on wonkey need updating everywhere card from the cleaner saying ive cleaned room but missed the massive cob webs in the room stains on the sheets not mattress cover on the bed
Stayed 1 night in Oct 2020
Response from Kate on Oct 4, 2020
Good afternoon, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am disappointed to hear that you did not enjoy you stay with us, we appreciate that our rooms are a little dated but we are working hard to improve this all the time. I will pass on your comments to our Housekeeping team to investigate and thank you again for the feedback. Kind regards Kate Reception team Premiere Classe Hotel Coventry

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2020
Response from Kate on Sep 27, 2020
Good morning, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. Kind regards Kate Reception team Premiere Classe Hotel Coventry

8/10 Good

Sally

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean basic and great shower. It s all we needed. Kettle and coffee were supplied. Breakfast was take away, as good as you can get in a bag
Stayed 1 night in Sep 2020
Response from Kate on Sep 22, 2020
Good morning, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am really pleased to hear that you found the hotel clean and the shower good. Thank you again for your feedback and great score and we hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

8/10 Good

MC, Devon

Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First time staying here, as my usual hotel didn't have a room. In fact this place was nearer where I needed to go. I chose it because it accepts pets at a reasonable price, compared to some other places which would have cost me almost as much for 2 dogs as for 1 human. As some other reviewers stated, the decor looks a bit scruffy and uninviting, but the cleanliness was good and the bed comfortable. The place does seem to run understaffed. When I arrived I was unable to access reception or get through on the phone. But after a few minutes the staff member turned up, having had to deal with something. He was then very helpful. One benefit for dog owners is that each room has an exterior door, in a motel type arrangement. Hence no corridors as in a normal hotel. When my dogs hear someone walking in a hotel corridor they think that an intruder is in "their" house! The hotel is surrounded by grass, and there is also a good dog walk to be had by going left at the roundabout where McDonald's is. Then look out for a small gap soon on the left where you can access some grassy areas, woods and blackberry hedges, and maybe rabbits to bark at.
Stayed 1 night in Sep 2020
Response from Kate on Sep 7, 2020
Good morning, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am pleased that you were happy with the hotel and our location, we appreciate that our rooms are a little dated but are working hard to improve this all the time and I am glad that the cleanliness was good.I am happy that you found our staff helpful as we aim to provide a friendly and professional service at all time and we apologise if there was any delay on your arrival. Thank you again for the feedback and great score and we hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

8/10 Good

Kris

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020
Response from Kate on Feb 27, 2020
Good afternoon, Thank you for taking the time to leave a score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am pleased that you stay with us was good and thank you again for the good score. We hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

8/10 Good

Cillian

Business traveler
Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Kate on Feb 16, 2020
Good morning, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am pleased that you appeared to enjoy your stay with us and would like to thank you again for the great score. We hope to welcome your again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

8/10 Good

Aaron

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020
Response from Kate on Jan 31, 2020
Good afternoon, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am pleased that you enjoyed your stay with us and thank you again for the good score. We hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

2/10 Terrible

Robertus

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible
Worst hotel I ever visited, I was so discussed that I turned around seeing the hotel room and booked and paid for another hotel
Stayed 1 night in Jan 2020
Response from Kate on Jan 31, 2020
Good afternoon, Thank you for taking the time to leave your comments on the hotel. I am disappointed that you didn't like it and that you didn't stay with us.Thank you again for the feedback. Kind regards Kate Reception team Premiere Classe Hotel Coventry

2/10 Terrible

lesley

Disliked: Cleanliness, property conditions & facilities, room comfort
One * at a push!
Try a hostel, checked in went to room and went straight back to reception to check out. I am not a snob by any stretch but couldn't even use the toilet never mind sleep in it.
Stayed 2 nights in Jan 2020
Response from Kate on Jan 21, 2020
Good morning, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am disappointed to hear that the room was not to your liking and that you were disappointed. Thank you for the feedback. Kind regards Kate Reception team Premiere Classe Hotel Coventry

8/10 Good

Gary

Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Easy parking. The interior was very worn and needed a face lift. The bed was extremely uncomfortable, like sleeping on a bag of spanners.
Stayed 1 night in Jan 2020
Response from Kate on Jan 13, 2020
Good evening, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am glad you found parking easy and we appreciate that our rooms are a little dated but we are working hard to improve this all the time. Thank you again for the feedback and we hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from Kate on Jan 10, 2020
Good morning, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am pleased that you had a good stay with us and thank you again for the good score. We hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Kate on Dec 22, 2019
Good morning, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am pleased that you stay with us was good and would like to thank you again for the amazing score. We hope to welcome you again. Kinds regards Kate Reception team Premiere Classe Hotel Coventry

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Kate on Dec 22, 2019
Good morning, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am pleased that you stay was good and thank you again for the good score. We hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose somewhere else
Room was cold, no blanket provided. TV didn't work and the towel they provide is only a handtowel. Not much help when you're 6 foot tall. Bed is too soft and i was woken by people arguing and swearing outside. I didn't feel safe. Do not reconmend
Stayed 1 night in Dec 2019
Response from Kate on Dec 18, 2019
Good evening, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am disappointed to hear that you found the room cold, the TV not working and no towels this is not what we would expect and hope the reception team would have sorted it for you. We do ask that our guests keep noise to a minimum so as not to disturb others and are sorry that on this occasion this did not happen. Thank you again for the feedback. Kind regards Kate Reception team Premiere Classe Hotel Coventry

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The staff were extremely helpfull, and very pleasant. Breakfast was good. Rooms clean. The rooms were a little shaby and could do with a little upgrade. The location was very good
Stayed 2 nights in Dec 2019
Response from Kate on Dec 18, 2019
Good evening, Thank you for taking the time to leave you comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am really pleased to hear that our staff were helpful and pleasant and that you enjoyed your breakfast. We appreciate that our rooms are a little dated and we are working hard to improve this all the time. Thank you again for the feedback and we hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Kate on Dec 12, 2019
Good morning, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am sorry that you didn't enjoy your stay with us but thank you again for the score. Kind regards Kate Reception team Premiere Classe Hotel Coventry

4/10 Poor

Verified traveler

Liked: Staff & service
Stayed 1 night in Dec 2019
Response from Kate on Dec 7, 2019
Good morning, Thank you for taking the time to leave you score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am disappointed that you appear not to have enjoyed your stay with us but thank you again for the score. Kind regards Kate Reception team Premiere Classe Hotl Coventry

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Very pleasant staff, very good value rooms albeit slightly dated but everything worked.
Stayed 1 night in Dec 2019
Response from Kate on Dec 7, 2019
Good morning, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am really pleased to hear that you found our staff pleasant as we aim to provide a professional and friendly service at all times. We appreciate that our rooms are a little dated and we are working hard to improve this all the time. Thank you again for the feedback and the good score and we hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

6/10 Okay

Lynnette

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Kate on Dec 4, 2019
Good evening, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. Thank you again for the score and we hope to welcome you again. Kind regards Kate Reception Team Premiere Classe Hotel Coventry

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was a cosy little room that was comfy Maybe add a few more movies to the tv’s andd bathroom light kept flickering Overall we enjoyed the stay thank you .
Stayed 1 night in Nov 2019
Response from Kate on Nov 27, 2019
Good afternoon, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am pleased to hear that you enjoyed your stay with us and found the room comfortable and cosy. I will pass on your comments regarding the bathroom light to our Housekeeping department. Thank you again for the feedback and the good score and we hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Service very poor as we waited for our towels 3 hours and got only hand towels and did not get bath towels
Stayed 1 night in Nov 2019
Response from Kate on Nov 22, 2019
Good afternoon, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am really disappointed to hear that the service was not good and that you had to wait for towels, this is not a normal occurrence and I will pass on your comments to our Housekeeping team. Thank you again for the feedback. Kind regards Kate Reception team Premiere Classe Hotel Coventry

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIGH CP VALUE
very decent, cp value very high, i will defo come again.
Stayed 1 night in Nov 2019
Response from Kate on Nov 21, 2019
Good morning, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am really pleased to hear that you were happy with you stay here and that you found it decent. Thank you again for the feedback and the amazing score and we look forward to welcoming you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Kate on Nov 21, 2019
Good morning, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am really pleased that you stay was good and thank you again for the amazing score. Kind regards Kate Reception team Premier Classe Hotel Coventry

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Kate on Nov 17, 2019
Good afternoon, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. Kind regards Kate Reception team Premiere Classe Hotel Coventry

6/10 Okay

Tamara

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from Kate on Nov 16, 2019
Good evening, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. Thank you again for the score. Kind regards Kate Reception team Premiere Classe Hotel Coventry

6/10 Okay

Derek

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019
Response from Kate on Nov 11, 2019
Good morning, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. Thank you again for the score and we hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
It was clean warm an comfy, would use again. The staff were great and it was a peaceful night
Stayed 1 night in Oct 2019
Response from Kate on Oct 14, 2019
Good afternoon, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am really pleased that you found your room clean and comfy and the staff great. Thank you again for the great review and score and we hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

2/10 Terrible

David

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Wouldn't Let My Wife Stay On Her Own!
Firstly, this is a Motel, not a hotel. It's one of those French style places that has the minimal of everything, and want to charge you for everything else. The stay was definitely uncomfortable. I made the decision due to how near it was to something I was going to. I didn't feel I could leave any valuables in the room at any time, even if I was going to breakfast, which is in the main reception area, separate from the rooms - Motel style. The condition of the bathroom was "tired" to say the least. I had dried red liquid on the edge of my bath, and I didn't know if it was blood or what... Because they run minimal "everything" it took ages to get booked in, and other "guests" who wanted to buy something couldn't, as the person on reception was dealing with me... so their level of frustration grew the longer it took. The room was clean, and very very basic. Only had 2 plugs, after I unplugged the room kettle. No plug beside the bed, so wasn't able to charge my phone at night, and I didn't want to leave it right at the window, as I didn't know what could happen... I know my wife wouldn't feel safe there. I just about felt safe myself. A woman at breakfast didn't get to sleep til 2.30am on Sat night due to the noise around the place (it's beside a McDonalds drive thru) and it felt like a ghetto to her, which isn't far off the reality. There are other hotels within 2 mins drive that I would highly recommend to stay at as I definitely won't be staying there again.
Stayed 2 nights in Oct 2019
Response from Kate on Oct 7, 2019
Good afternoon, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am sorry to hear that you were not happy with your stay and that you did not feel your belongings were safe in the room. I will pass on your comments regarding the cleanliness of the bathroom to our Housekeeping team to investigate. We do ask that our guests keep noise to a minimum so as not to disturb others and are disappointed if you experienced any inconvenience from the McDonalds drive thru. We do aim to check guests in quickly but during busy periods I hope you can understand there may be a short wait while we do this. Thank you again for the feedback. Kind regards Kate Reception team Premiere Classe Hotel Coventry

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a peaceful hotel in a nice location. The staff were nice and helpful
Stayed 1 night in Sep 2019
Response from Kate on Sep 30, 2019
Good evening, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am so pleased to hear that you found the hotel peaceful and our staff helpful, we aim to provide a professional and friendly service at all times. Thank you again for the feedback and the amazing score and we hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Kate on Sep 24, 2019
Good afternoon, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. Thank you again for the great score and we hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

2/10 Terrible

Leonard

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Kate on Sep 27, 2019
Good morning, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. Kind regards Kate Reception team Premiere Classe Hotel Coventry

10/10 Excellent

Ahmed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and clean
Comfy bed with a nice , clean and good budget hotel. Also, the staff are so nice and the breakfast was of good quality. I will definitely recommend this hotel to anyone in the future.
Stayed 1 night in Sep 2019
Response from Kate on Sep 24, 2019
God afternoon, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am really pleased that you enjoyed your stay with us and that you found the staff friendly. I would like to thank you again for the great review and the amazing rating and we hope to welcome you again soon. Kind regards Kate Reception team Premiere Classe Hotel Coventry

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the bath is so high i nearly fell when coming out of it, breakfast was a big let down with only 1 sausage, 1 bacon ( so rubbery) scrambled eggs( would have like the choose of fried or pouched) hash brown and beans, felt like it was not enough i dont eat anything else and was a big let down for the price of it, the room was ok but would not go back if i was down that end of the country would look for somewhere else
Stayed 2 nights in Sep 2019
Response from Kate on Sep 24, 2019
Good afternoon, Thank you for taking the time to leave you comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am sorry that you were disappointed with our breakfast, our price includes unlimited continental buffet and also a plated Full English. Thank you again for the feedback. Kind regards Kate Reception team Premiere Classe Hotel Coventry

6/10 Okay

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff I met were lovely. However he room was clean but also so hot it was unbearable. On booking there was no option as to wether we could manage the stairs which were fairly steep. My sister is registered disabled and we both found the stairs hard to manage. I was also concerned as to the fire safety aspects. We were in room 25 upstairs and in the last room at the end of a narrow aisle. There was only one flight of stairs InThe middle of the building. There were none at the end corners.
Stayed 1 night in Aug 2019
Response from Kate on Sep 7, 2019
Good afternoon, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer services. I am really pleased that the staff were lovely as we aim to provide a professional and friendly service at all times. There are a small amount of portable heater/fans available from reception on request and we would have been pleased to provide you with one. I am sorry that the accessibility wasn't good and we do try our best to allocate ground floor rooms for guests if required. On busy occasions this may not be possible but please feel free to contact the hotel in advance and we can allocate a room for you if you would like to stay again. Thank you again for the feedback and we hope to get the chance to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnite stay
This was an overnight stop to break journey. Booked online via phone. Good range of facilities nearby to eat . Comfortable room. More of a motel vibe than hotel. On arrival we were welcomed with a smile and all staff were cheerful and helpful
Stayed 1 night in Sep 2019
Response from Kate on Sep 7, 2019
Good afternoon, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am really pleased that you found the room comfortable and our staff friendly and helpful. We aim to provide a professional and friendly service at all times. Thank you again for the feedback and the great score and we hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

8/10 Good

Verified traveler

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Very convenient , dated but always pleasant staff, always kept clean, ex for dogs.
Stayed 2 nights in Aug 2019
Response from Kate on Sep 7, 2019
Good afternoon, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am really pleased to hear the our location was convenient and that you found the hotel to be clean. We do appreciate that our rooms are a little dated and we are working hard to improve this all the time. Thank you again for the feedback and we hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the motorway , but quiet in the room. Lots of parking around. Lots of food options nearby. The reception staff was friendly and helpful. The room was clean, bed comfortable, and hot water in the shower . WiFi worked well. Breakfast was either continental or British . Not lavish , but filling. Would be happy to stay here again.
Stayed 2 nights in Aug 2019
Response from Kate on Aug 15, 2019
Good afternoon, Thank you for taking the time to leave your comments on your stay in our hotel, our guests experience contributes to the continuous improvement of our customer services. I am so pleased to hear that you enjoyed your stay with us and thank you for the amazing score. We hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Kate on Aug 12, 2019
Good morning, Thank you for taking the time to leave your score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer services. Thank you for the amazing score and we are glad you enjoyed your stay with us. We hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

4/10 Poor

Elizabeth

Stayed 1 night in Aug 2019

2/10 Terrible

Carl

Disliked: Property conditions & facilities, room comfort
Unbearable rooms
Room was unbearably hot, had to sleep in the car.
Stayed 1 night in Aug 2019
Response from Kate on Aug 6, 2019
Good evening, Thank you for taking the time to leave your comments on your stay ta our hotel, our guests experience contributes to the continuous improvement in our customer service. I am really sorry to hear that the room was too hot for you to sleep in. Reception do have a small number of portable heaters with a fan setting on them available at guests request and we would have been pleased to offer you one of these to help. Thank you again for the feedback. Kind regards Kate Reception team Premiere Classe Hotel Coventry

6/10 Okay

Peter

Liked: Cleanliness, staff & service, room comfort
Friendly staff comfortable no frills hotel.
What stood out was the friendliness of the staff when I checked in. That made up for everything else. I felt it was over priced for what I paid. That could be hotels.com fault. The WiFi is not free only the first 20 minutes.is free. My room was basic and clean but looked a bit old. Compared to a premier Inn. It’s generally no frills. As I was staying only a night it was fine for me and my son, However I would not take my wife there. One great thing is they did not take a security deposit only took £1 off the card as a standard which is refundable. So ignore the small print on hotel.com that they take £20.
Stayed 1 night in Jul 2019
Response from Kate on Jul 31, 2019
Good evening, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer services. I am so pleased that you found the staff friendly as we aim to provide a friendly and professional service at all times. We appreciate our rooms are a little dated and we are working hard to improve this. Thank you again for the feedback and we hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

6/10 Okay

Simon

Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Ex for area, good for me with dogs, sadly double bed was broken on one side otherwise everything old but comfortable
Stayed 1 night in Jul 2019
Response from Kate on Jul 24, 2019
Good afternoon, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer services. I am pleased to hear that you had a comfortable stay and that the hotel was good for you. I will pass on your comments regarding the broken bed to our maintenance department and we will get that fixed. Thank you again for the feedback and we hope to welcome you again soon. Kind regards Kate Reception team Premiere Classe Hotel Coventry

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Kate on Jul 1, 2019
Good afternoon, Thank you for taking the time to leave a score on your stay at our hotel, our gusts experience contributes to the continuous improvement of our customer services. Thank you for the amazing score and I am so pleased that you enjoyed your stay with us. We hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Premier Classe???
Room was damp. Shower taps loose on wall, soap dispenser not fixed correctly, water flow from taps very slow. Carpet in bedroom not clean.
Stayed 1 night in Jun 2019
Response from Kate on Jun 27, 2019
Good evening, Thank you for taking the time to leave your comments on your stay at our hotel our guests experience contributes to the continuous improvement of our customer services. I am sorry that you experienced issues with your room i will certainly pass this onto our maintenance department to investigate and correct.Thank you again for the feedback. Kind regards Kate Reception team Premiere Classe Hotel Coventry

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Kate on Jun 26, 2019
Good morning, Thank you for taking the time to leave you score on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer services. Thank you for the amazing score we really appreciate it and we hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry

6/10 Okay

Alan

Liked: Staff & service
Hit & miss
The parking was free and available, not always the case on Hotels.com The receptionist was very pleasant & helpfull. The bed was a bit smelly ? The booking was under budget ?
Stayed 1 night in Jun 2019
Response from Kate on Jun 22, 2019
Good morning, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer service. I am so pleased that you found our staff helpful as we aim to provide a professional and friendly service at all times. I am really disappointed to hear that the bed was smelly an I will pass on your comments to our Housekeeping team to investigate. Thank you again for the feedback and we hope to welcome you again soon. Kind regards Kate Reception team Premiere Classe Hotel Coventry

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness
Self contained . Very convenient location . Good Price. Quiet location and great car park. Near eating places.
Stayed 1 night in Jun 2019
Response from Kate on Jun 20, 2019
Good afternoon, Thank you for taking the time to leave your comments on your stay at our hotel, our guests experience contributes to the continuous improvement of our customer services. Thank you so much for the great review and I am pleased that the hotel was convenient for you and the price was good. We hope to welcome you again. Kind regards Kate Reception team Premiere Classe Hotel Coventry