Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Reviews of Quality Inn Pelham I-65 exit 246

2.5 out of 5
Quality Inn Pelham I-65 exit 246
110 Cahaba Valley Pkwy, Pelham, AL

Reviews

7.4

Good

Rating 10 - Excellent. 138 out of 468 reviews" "
Rating 8 - Good. 160 out of 468 reviews" "
Rating 6 - Okay. 73 out of 468 reviews" "
Rating 4 - Poor. 60 out of 468 reviews" "
Rating 2 - Terrible. 37 out of 468 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and accessible to restaurant
Stayed 1 night in Apr 2024
Response from Quality Inn on Apr 24, 2024
Thank you for your stay.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and good service
Stayed 1 night in Apr 2024
Response from Quality Inn on Apr 23, 2024
Thank you for your stay.

6/10 Okay

Amanda

Traveled with family and small children
Liked: Staff & service
Breakfast was limited. Our room was supposed to have a pull out couch and had a small chair.
Stayed 1 night in Mar 2024
Response from Quity Inn on Apr 16, 2024
Thank you for your stay.

10/10 Excellent

Gregory

Traveled with partner
Liked: Staff & service, property conditions & facilities
Clean room, comfortable bed, good hot breakfast, 15 minutes to downtown Birmingham.
Stayed 1 night in Apr 2024
Response from Quality Inn on Apr 14, 2024
Thank you for your stay.

6/10 Okay

Deb

Traveled with partner
Disliked: Property conditions & facilities
Definitely outdated
Stayed 1 night in Apr 2024
Response from Quality Inn on Apr 12, 2024
Thank you for your stay

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quality Inn on Apr 10, 2024
Thank you for your stay

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quality Inn on Apr 3, 2024
Thank you for your stay.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff very courteous
Stayed 1 night in Mar 2024
Response from Quality Inn on Apr 2, 2024
Thank you for taking the time out to do a review.

8/10 Good

Dontaine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No real complaints other than the size of the tv in the room
Stayed 1 night in Mar 2024
Response from Quality Inn on Apr 1, 2024
Thank you for your stay and review.

8/10 Good

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and had good water pressure in the shower. Didn’t like the noise from the interstate. Rooms on the back side of the hotel were quieter rooms.
Stayed 1 night in Mar 2024
Response from Quality Inn on Mar 25, 2024
Thank you for sharing a review of your recent experience.

2/10 Terrible

Troy

Traveled with family
Disliked: Property conditions & facilities
Room was disgusting! Bothe beds sheets had stains all over them. There were dried boogers stuck to the wall! Bathroom faucet was about to fall off. Floors are filthy, which left white socks black. Holes in walls that had been poorly patched. Smashed bugs on ceiling. Won't be back! Went to my daughter’s room 2 doors down and she had similar complaints. Found a ladies long fingernails laying by bed! Just a bad experience.
Stayed 1 night in Mar 2024
Response from Quality Inn on Mar 25, 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guest feedback and work hard to ensure that similar issues do not occur in the future.

2/10 Terrible

Daniel

Business traveler
Room smell smoking all the time, they don’t have true NO SMOKING Rooms.
Stayed 1 night in Mar 2024
Response from Quality Inn on Mar 25, 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guest feedback and work hard to ensure that similar issues do not occur in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Feb 2024
Response from Quality Inn on Mar 18, 2024
Thank you for taking the time out of your day to do a review.

6/10 Okay

Stacy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Quality Inn on Mar 12, 2024
Thank you for your review.

4/10 Poor

Kelley

Traveled with group
Disliked: Cleanliness, amenities
The entire reason I selected this facility was location and that it had adjoining rooms at a reasonable price. When I arrived you could not open the adjoining rooms, the door is broken and locked shut. The property manager was notified and he even tried to fix it but was unable.
Stayed 1 night in Mar 2024
Response from Quality Inn on Mar 4, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

10/10 Excellent

Jacob

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Cheap price. Friendly staff. Great free breakfast.
Stayed 1 night in Feb 2024
Response from Quality Inn on Mar 4, 2024
Thank you for your review.

8/10 Good

Juana

Stayed 3 nights in Feb 2024
Response from Quality Inn on Mar 25, 2024
Thank you for sharing a review of your recent experience.

10/10 Excellent

Harvey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to.
Stayed 1 night in Feb 2024
Response from Quality Inn on Feb 29, 2024
Thank you for your review..

6/10 Okay

Cindy

Liked: Staff & service
I liked the breakfast and staff. Good hotel.
Stayed 2 nights in Feb 2024
Response from Quality Inn on Feb 23, 2024
Thank you for taking a moment to share your experience at Quality Inn. We’re proud to deliver great value to our guest, so we’re delighted that you found our hotel to be a nice stay. We hope you’ll visit us again soon.

6/10 Okay

daniel

Liked: Cleanliness, staff & service
Other than a very worn out office chair, the room was just fine. $100 a night to crash next to the Interstate.
Stayed 1 night in Feb 2024
Response from Quality Inn on Feb 19, 2024
We’re so sorry to hear about your unfortunate experience with our computer chair We have shared your feedback with our team in order to improve in these areas.

6/10 Okay

Jackie D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the Quality Inn because of the low cost compared to other hotels in the area, also the free breakfast. For the price, it was clean enough, nice enough, quiet enough, friendly staff. Our only complaint was that our smoke free room reeked of smoke. We were too tired upon arrival to ask for a different room so we just tolerated it, since we were only staying 1 night. The room definitely needed freshening. Other than that it was fine for the price.
Stayed 1 night in Feb 2024
Response from Quality Inn on Feb 14, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

6/10 Okay

Rachel

Traveled with partner
It was a convenient area
Stayed 1 night in Feb 2024
Response from Quality Inn on Feb 12, 2024
Thank you for sharing a review of your recent experience.

6/10 Okay

Denise

Stayed 1 night in Jan 2024
Response from Quality Inn on Mar 20, 2024
Thank you taking the time out to do a review.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
QIR
That theres a quality inn that Quality Inn
Stayed 1 night in Jan 2024
Response from Quality Inn on Jan 26, 2024
Thank you for taking a moment to share your experience at Quality Inn. We are so pleased to hear you found your stay to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Samnang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Quality Inn on Jan 17, 2024
Thank you for choosing us for Quality Inn. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to in the near future.

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable,as clean as could be but some imperfections due to older and not maintained as well as could be
Stayed 3 nights in Jan 2024
Response from Quality Inn on Jan 10, 2024
Thank you for choosing our hotel, and for taking the time to write a review.

4/10 Poor

Terri-Ann

Traveled with family
Disliked: Property conditions & facilities
The flooring was coming up and my sister yrippped twice on the floor in room 108
Stayed 1 night in Jan 2024
Response from Quality Inn on Jan 10, 2024
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.

8/10 Good

Tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast food was great. I appreciated the eggs and sausage and biscuits and gravy, for a hearty breakfast. Room was comfortable and quiet.
Stayed 2 nights in Dec 2023
Response from Quality Inn on Jan 10, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Quality Inn

2/10 Terrible

Daryl

Liked: Staff & service
Disliked: Property conditions & facilities
Floors were coming up had to keep shoes on . Had people above us fighting and yelling banging on door's for 2 hours around 10 pm until midnight. Beds comfortable. Couldn't park in front of our room. No luggage rack for luggage, had to hand carry our luggage to room.
Stayed 1 night in Dec 2023
Response from Quality Inn on Jan 4, 2024
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement.

2/10 Terrible

mr francis traverse or mrs rose c traverse

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023
Response from Quality Inn on Jan 4, 2024
Thank you for sharing your rating of our hotel.

10/10 Excellent

janet

Stayed 1 night in Dec 2023
Response from Quality Inn on Jan 26, 2024
Thank you for sharing a review of your recent experience.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quality Inn on Jan 4, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Quality Inn

6/10 Okay

Hannah

Traveled with partner
Response from Quality Inn on Jan 10, 2024
Thank you for choosing our hotel, and for taking the time to write a review.

8/10 Good

Cheryl

Stayed 1 night in Dec 2023
Response from Quality Inn on Jan 2, 2024
Thank you for taking the time to post a review of our property.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Quality Inn on Jan 26, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Quality Inn.

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
This was a great hotel to sleep in. I enjoyed the location being off the highway and close to food venues and convenience stores. I slept in with their blackout curtains. I did not hear noise from the highway. Friendly staff and the breakfast options were great. They have hot food for breakfast. Will definitely stay here again on our next visit.
Stayed 1 night in Dec 2023
Response from Quality Inn on Jan 2, 2024
We are thrilled that you enjoyed your time with us.

10/10 Excellent

Dione

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was quite nice. Pleasent staff. Best continental breakfast options I’ve ever seen. Real fried eggs, not the wet scrambled stuff. Highly recommend if the need for a budget friendly stay.
Stayed 3 nights in Dec 2023
Response from Quality Inn on Dec 11, 2023
We’re so happy to hear you had a great experience at Quality Inn. Your review made our day! Our whole team works very hard to keep our customers happy. Thanks again, and we hope to serve you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Dec 2023
Response from Quality Inn on Dec 11, 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

8/10 Good

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quality Inn on Dec 11, 2023
Thanks for sharing your positive review of our Quality Inn

10/10 Excellent

OLYMPIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay
Stayed 2 nights in Nov 2023
Response from Quality Inn on Nov 28, 2023
Thank you so much for taking the time to leave us a 5-star review. We appreciate..

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Quality Inn on Nov 24, 2023
Thank you! Your positive feedback is much appreciated.

10/10 Excellent

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect of this stay was excellent, especially the pillows. I make this trip once a year and will come back here next time.
Stayed 1 night in Nov 2023
Response from Quality Inn on Nov 20, 2023
Thank you for visiting us at Quality Inn. I hope we achieved our goal of making your stay memorable by providing outstanding service. We strive to make the experience one you will remember forever.

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Love that the rooms have fridges withe freezers. Breakfast is a step up from last time with hot eggs, a meat and a biscuit option with grits now. Fresh fruit, yougurt waffles etc. best breakfast for this price point. Beds are comfortable. Will say we had to change rooms as our no smoking room smelled like smoke but staff were great and gave us a new room😀
Stayed 3 nights in Nov 2023
Response from Quality Inn on Nov 20, 2023
Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Quality Inn, The Fact that you choose Quality Inn.is an honor to us. We sincerely hope you enjoyed your stay and will come back again!Looking forward to welcoming you again soon.

10/10 Excellent

Steven

Stayed 1 night in Nov 2023
Response from Quality Inn on Dec 11, 2023
Thank you for visiting us at Quality Inn. We want you to know how much we appreciate your review.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Quality Inn on Nov 20, 2023
Thank you for staying with us at Quality Inn. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Quality Inn on Nov 14, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your stay. Thank You, Quality Inn

4/10 Poor

Ayesha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Quality Inn on Nov 10, 2023
Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Quality Inn, The Fact that you choose Quality Inn is an honor to us.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for one night stay
Stayed 1 night in Nov 2023
Response from Quality Inn on Nov 6, 2023
We are very happy that you have chosen us to serve you. We feel very happy to provide our services to you. We tried our best in order to make you feel comfortable. Again thank you for your stay

4/10 Poor

Jay

Disliked: Property conditions & facilities, room comfort
Motel, not a hotel
Old, motel style. AC unit never stopped running right outside my room. Very noisy.
Stayed 1 night in Nov 2023
Response from Quality Inn on Nov 6, 2023
On behalf of Quality Inn, please accept my apology for your unpleasant stay. I will pass this information along to the maintenance departure so that this issue will be taken care of We hope you will see the improvement and enjoy your time with us in your next visit.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with vinyl plank flooring. Smelled stongly of ciagrettes. Found a cigarette outside on the wall AC unit. The AC unit pulled the smoke smell into the room. Top bedding cover had staining. No coffee pot. Inside of bathroom needs painting. 7 out of 10.
Stayed 1 night in Nov 2023
Response from Quality Inn on Nov 6, 2023
On behalf of Quality Inn, please accept my apology for your unpleasant stay. I will pass this information along to the housekeeping and maintenance departure so theses issue will be taken care of We hope you will see the improvement and enjoy your time with us in your next visit.