Superior Room, 1 Queen Bed with Sofa bed, Canal View | View from room

Reviews of AC Hotel by Marriott Birmingham

4 out of 5
AC Hotel by Marriott Birmingham
160 Wharfside Street, The Mailbox, Birmingham, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 623 out of 971 reviews" "
Rating 8 - Good. 227 out of 971 reviews" "
Rating 6 - Okay. 64 out of 971 reviews" "
Rating 4 - Poor. 36 out of 971 reviews" "
Rating 2 - Terrible. 21 out of 971 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i've stayed at the ac many of times service is like none other staff are incredibly welcoming warm and friendly people with genuine love for there job and travelers, rooms with canal views are stunning at sunset and sunrise aswell as sitting there watching the boats go up and down, beds are really comfy and soft with super comfy pillows theres plenty of food and drink options at the bar as well as above and below the property being conveniently having restaurants and bars above and below the property overall the stay is worth every penny will be back in a few months to stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Bakhtiyor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kasia Kubiak, Front Office Manager on Apr 13, 2024
Dear Bakhtiyor,Thank you for taking the time to share your feedback with us.We look forward to the opportunity of welcoming you back to our hotel soon.Sincerely,

8/10 Good

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price but pillows were not good and the breakfast was very poor. We ordered eggs before we made coffee and then when and got our breakfast =. Finished our breakfast and coffee and there was no sight of the eggs so left
Stayed 1 night in Mar 2024
Response from Laura Carp on Mar 31, 2024
Dear Nick,Thank you for taking the time to review your stay. I am sorry to hear that your stay did not meet up to your expectations. I have relayed your comments onto the relevant departments so that they can improve the services we offer to our customers. Once again, thank you for your valuable feedback, and we hope you will consider staying with us again. Kind Regards, Laura Carp Operations Manager

10/10 Excellent

John

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 1 night in Mar 2024
Response from Laura Carp on Mar 31, 2024
Dear John,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

10/10 Excellent

Philip, Sheffield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what they needed.
Stayed 1 night in Mar 2024
Response from Kasia Kubiak, Front Office Manager on Mar 24, 2024
Dear Philip,Thank you for your feedback.I hope we will welcome you in our hotel again soon.Sincerely,

2/10 Terrible

Di

Stayed 1 night in Mar 2024
Response from Kasia Kubiak, Front Office Manager on Apr 5, 2024
Dear Di,If you would like to share more details about your stay or if there is anything else we can assist you with, please do not hesitate to contact us directly. Our team is here to ensure that your future experiences with us are nothing short of exceptional.Sincerely.

8/10 Good

Hajra

Liked: Staff & service
.
Stayed 1 night in Mar 2024
Response from Laura Carp on Mar 16, 2024
Dear Hajra, On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laura Carp on Mar 16, 2024
Dear Brendan,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from km on Feb 12, 2024
Good afternoon, Sophie thank you for your feedback we look forward to seeing you in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kasia Kubiak, Front Office Manager on Feb 1, 2024
Dear Andrew,Thank you sincerely for sharing your feedback with us. Your thoughts are incredibly important to us, and we appreciate you taking the time to let us know about your experience at AC Hotel Birmingham .We are delighted to hear that you had a positive stay, and we hope it was everything you expected. Our team works hard to ensure our guests have a memorable experience, and it's rewarding to know we succeeded during your visit.We genuinely hope to have the pleasure of hosting you again soon. If there's anything specific you would like for your next stay or if you have any special requests, please feel free to reach out. We are here to make your future visits just as enjoyable as the one you've had.Once again, thank you for choosing Ac hotel Birmingham . We look forward to welcoming you back in the near future!Sincerely,

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kasia Kubiak, Front Office Manager on Jan 24, 2024
Dear Warren,Thank you for your feedback,I hope we will see you again soon !Sincerely,

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic people
Stayed 1 night in Jan 2024
Response from Kasia Kubiak, Front Office Manager on Jan 21, 2024
Dear Dawn,We would like to express our sincere gratitude for taking the time to rate your recent experience with us.We hope that your experience encourages you to visit us again soon. We look forward to the opportunity of serving you once more and providing an even better experience.Thank you once again for choosing us, and we genuinely hope to see you soon!Sincerely,

8/10 Good

pak cheong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Kasia Kubiak, Front Office Manager on Jan 21, 2024
Dear pak cheong,We would like to express our sincere gratitude for taking the time to rate your recent experience with us.We hope that your experience encourages you to visit us again soon. We look forward to the opportunity of serving you once more and providing an even better experience.Thank you once again for choosing us, and we genuinely hope to see you soon!Sincerely,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Laura Carp on Jan 15, 2024
Dear Mark,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

10/10 Excellent

Richard

Weekend couple stay
Superb - Clean, tidy and very modern. Fantastic location for shopping, bars and restaurants.. could not fault in any way
Stayed 1 night in Jan 2024
Response from Kasia Kubiak, Front Office Manager on Jan 11, 2024
Dear Richard,Thank you for taking the time to share your fantastic feedback with us! We're thrilled to hear that you found our hotel to be superb, clean, tidy, and very modern. It's wonderful to know that you appreciated the efforts we put into creating a comfortable and contemporary environment for our guests.We're especially pleased that our location proved convenient for your needs, providing easy access to shopping, bars, and restaurants. Your kind words are truly appreciated, and we're delighted that you couldn't find any faults during your stay.Our team strives to deliver exceptional service and create a positive experience for every guest, and your feedback encourages us to continue our commitment to excellence. If your travels bring you back to the area, we would be honored to welcome you again and ensure another memorable stay.Thank you for choosing Ac Hotel Birmingham , and we look forward to hosting you in the future.Sincerely,

10/10 Excellent

Anne-Marie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kasia Kubiak, Front Office Manager on Jan 11, 2024
Dear Anne-Marie,Thank you for your feedback.I hope we will welcome you again soon .Sincerely,

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utilita Arena stay over.
We had a lovely stay at the hotel, we were attending a show at the Utilita Arena Birmingham and the hotel location could not have been better. Very friendly and courteous staff.our only small issue would be that the room felt cold, even with the room thermostat turned up.
Stayed 1 night in Jan 2024
Response from Kasia Kubiak, Front Office Manager on Jan 11, 2024
Dear David,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you had a lovely stay at our hotel and that our convenient location added to the enjoyment of your visit, especially for the show at the Utilita Arena Birmingham.We greatly appreciate your kind words regarding our friendly and courteous staff; they work hard to ensure our guests have a memorable experience. However, we sincerely apologize for the inconvenience you faced with the room temperature. Your feedback is valuable to us, and we will certainly investigate the issue to ensure that our heating systems are functioning optimally.Please rest assured that we are committed to providing a comfortable and enjoyable stay for all our guests, and your comments help us identify areas for improvement. If you ever find yourself back in the area, we would love the opportunity to welcome you again and make your next stay even more enjoyable.Thank you once again for choosing our hotel, and we look forward to serving you in the future.Sincerely,

8/10 Good

Nicola

Stayed 2 nights in Dec 2023
Response from Kasia Kubiak, Front Office Manager on Jan 21, 2024
Dear Nicola,We would like to express our sincere gratitude for taking the time to rate your recent experience with us.We hope that your experience encourages you to visit us again soon. We look forward to the opportunity of serving you once more and providing an even better experience.Thank you once again for choosing us, and we genuinely hope to see you soon!Sincerely,

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Shame about the breakfast
Our stay at the hotel was generally pleasant, thanks to the excellent reception staff and the cleanliness and comfort of our room. However, we encountered some issues during breakfast. The restaurant was understaffed, with only one person managing all the service. We faced difficulties such as a malfunctioning coffee machine, and essentials like sugar and butter running out without being refilled. It was challenging to place our order as we had to actively seek the waitress’s attention. Additionally, the dish we received did not match its description, and we were advised to modify it ourselves using buffet items, which was impractical. When I expressed these concerns to the waitress, her response lacked an apology and focused on the challenges of managing the service single-handedly during a busy period. I believe these areas could greatly benefit from attention and improvement.
Stayed 1 night in Dec 2023
Response from Kasia Kubiak, Front Office Manager on Dec 30, 2023
Dear James,Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We appreciate your kind words about our reception staff and the cleanliness and comfort of your room. It's rewarding to hear that these aspects contributed to a generally pleasant experience.However, we sincerely apologize for the challenges you encountered during breakfast. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to addressing the issues you raised to enhance the overall dining experience for our guests.We regret any inconvenience caused by the understaffed restaurant and the issues with the coffee machine, as well as the shortage of essential items. It is disheartening to hear that your attempts to communicate your concerns were not met with the level of service we aim to provide. Rest assured that we will investigate the matter thoroughly and take corrective measures to prevent similar situations in the future.We apologize for the mismatch between the dish you received and its description, as well as any inconvenience caused by the suggestion to modify it yourself. This falls short of our usual standard, and we appreciate your understanding as we work to address these issues promptly.Your feedback is invaluable to us, and we are committed to learning from this experience to make necessary improvements. We would be grateful for another opportunity to provide you with a seamless and enjoyable stay. If your travels bring you back to the area, please do not hesitate to contact us directly so that we can ensure your next visit exceeds your expectations.Once again, thank you for bringing these matters to our attention. We appreciate your candid feedback and hope to welcome you back in the future.Sincerely,

8/10 Good

Simon

Traveled with partner, Traveled with family
Good location, parking OK for City centre - 24 hours is £18. Room made a few strange noises during the night which was a bit disturbing but generally ok for a one night stay
Stayed 1 night in Dec 2023
Response from Kasia Kubiak, Front Office Manager on Dec 30, 2023
Dear Simon,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our location convenient and that the parking met your expectations. Providing a hassle-free experience is one of our top priorities, and we're pleased that you found our city center location and parking facilities satisfactory.We sincerely apologize for any disturbances you experienced with the room noises during the night. Our team takes guest comfort seriously, and we appreciate you bringing this to our attention. We will investigate the matter further to ensure that any necessary improvements are made to enhance the overall sleep quality for our guests.Your input is invaluable, and we genuinely appreciate your honesty. We hope that despite the inconvenience, you had an overall pleasant stay. If your travels bring you back to the area, we would love the opportunity to welcome you again and provide you with an improved experience.Thank you for choosing AC Hotel Birmingham , and we look forward to the possibility of hosting you again in the future.Sincerely,

10/10 Excellent

Kasey

Stayed 1 night in Dec 2023
Response from Kasia Kubiak, Front Office Manager on Dec 23, 2023
Dear Kasey,Thank you for your review.We hope we will see you again soon in our hotel.Sincerely,

10/10 Excellent

Stephanie, London

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kasia Kubiak, Front Office Manager on Dec 22, 2023
Dear Stephanie,Thank you so much for taking the time to leave us a review! Your feedback is incredibly valuable to us.We're delighted to hear that you had a positive experience, and we appreciate your kind words. If you would like to share more details about your stay or have any additional feedback, please don't hesitate to reach out to us. Your insights help us continually improve our services and provide an even better experience for our guests.Our team is here to assist you, and we look forward to any further comments or suggestions you may have. Thank you once again for choosing AC Hotel Birmingham.Sincerely ,

6/10 Okay

rachel

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Kasia Kubiak, Front Office Manager on Dec 22, 2023
Dear Rachel,Thank you so much for taking the time to leave us a review! If you would like to share more details about your stay or have any additional feedback, please don't hesitate to reach out to us. Your insights help us continually improve our services and provide an even better experience for our guests.Our team is here to assist you, and we look forward to any further comments or suggestions you may have. Thank you once again for choosing AC Hotel Birmingham. We hope to have the pleasure of serving you again in the future.Sincerely,

8/10 Good

AI QIN, Vancouver

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Laura Carp on Dec 16, 2023
Dear AI QinOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

6/10 Okay

Elaine

Liked: Staff & service
Wasnt the best unfortunately..
The hotel itself is brilliantly placed, bar area and foyer seemed good, but the room itself not so much. It was a good size and decorated nicely, but the bed was broken, matress seemed cheap and uncomfy and the headboard had a big rip in it. Well, a huge chunk of material ripped off. Also could hear a lot from other rooms. Was only there to sleep and had to leave early so didnt try breakfast. Shame as were looking to be in Brum quite often in future, but not sure this would be the place.
Stayed 1 night in Dec 2023
Response from Kasia Kubiak, Front Office Manager on Dec 11, 2023
Dear Elaine,Thank you for taking the time to share your feedback with us regarding your recent stay. We genuinely appreciate your insights as they help us identify areas for improvement.I would like to extend my sincere apologies for the inconveniences you encountered during your stay. It is disheartening to hear that the condition of the room did not meet your expectations, and I assure you that your concerns will be addressed promptly.Please rest assured that we will be investigating these issues thoroughly to ensure they are rectified to prevent any recurrence.If your plans bring you back to Birmingham in the future, we would appreciate the chance to restore your faith in our hotel and provide you with a more positive experience. Please do not hesitate to reach out to me directly if you would like to discuss your stay in more detail or if there is anything else we can do to make amends.Sincerely,

6/10 Okay

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities
Overall still remains a good hotel. Stayed here every year for the last 6-7 years during a trade exhibition at NEC. This time it just felt like some of the standards had slipped reference to quality.
Response from Laura Carp on Feb 9, 2024
Dear Guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Kind Regards, Laura Carp Operations Manager

10/10 Excellent

Craig

Stayed 1 night in Dec 2023
Response from Kasia Kubiak, Front Office Manager on Dec 11, 2023
Dear Craig,I wanted to express my sincere gratitude for taking the time to share your review with us. Your feedback is incredibly valuable, and we appreciate your thoughts on your recent experience.Once again, thank you for choosing AC Hotel Birmingham and for sharing your insights. We look forward to the opportunity to welcome you back in the future.Kind Regards,

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kasia Kubiak, Front Office Manager on Dec 6, 2023
Dear Stuart,Thank you for sharing your reviews with us. Your feedback is invaluable, and we appreciate you taking the time to let us know about your experiences. We take your comments seriously and will use them to continually improve our services. If there's anything specific you'd like us to address or if you have further details to share, please feel free to reach out.I hope to have the opportunity to welcome you again for an improved experience.Sincerely,

2/10 Terrible

D

Stayed 1 night in Dec 2023
Response from Kasia Kubiak, Front Office Manager on Dec 6, 2023
Dear D,Thank you for taking the time to share your review with us. We appreciate your feedback and value your perspective. If you have any specific suggestions or areas where you think we can improve our services, we would love to hear more from you. Your insights are crucial in helping us enhance our offerings and ensure a better experience for all our guests.Please feel free to contact us, and we look forward to the opportunity to learn more from your valuable input.Sincerely,

4/10 Poor

Elizabeth

Liked: Cleanliness
Disliked: Room comfort
Room was very noisy, it did quieten down in the early hours but the windows let all the noise in from outside. Worse than that though it was freezing… like staying in a fridge and no way to up the temperature. Pillows also very uncomfortable. Breakfast was ok although no fresh cooked meat brought out and the sausages looked inedible. Shame really as I always generally like a Marriott but I wouldn’t stay here again or recommend
Stayed 1 night in Dec 2023
Response from Kasia Kubiak, Front Office Manager on Dec 6, 2023
Dear Elizabeth,Thank you for taking the time to provide us with your feedback regarding your recent stay. We sincerely apologize for the inconveniences you encountered during your time with us. It's disheartening to hear that your experience did not meet the high standards we strive to maintain at Marriott.We apologize for the noise disturbance in your room and understand how crucial a peaceful environment is for a restful stay. We will investigate the matter further to identify possible solutions to minimize noise disruptions in the future.Additionally, we regret to learn about the issues with the temperature control in your room. Our team is committed to ensuring the comfort of our guests, and we will address the heating concerns to prevent similar situations in the future.Regarding your comments on breakfast, we appreciate your honest feedback. Your observations about the lack of fresh cooked meat and the condition of the sausages will be shared with our culinary team to improve the quality of our offerings.We understand the importance of a good night's sleep, and we apologize that the pillows did not meet your expectations. Please know that your feedback is invaluable, and we will use it to make necessary improvements to enhance the overall guest experience.We are genuinely sorry that your stay fell short of the usual Marriott standards. We appreciate your loyalty to our brand, and we hope you would reconsider and give us another chance to provide you with the exceptional experience you deserve.If you have any additional comments or concerns, please feel free to contact us directly. We appreciate your feedback and the opportunity to address these issues.Sincerely,

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Kasia Kubiak, Front Office Manager on Dec 6, 2023
Dear James,Thank you for sharing your reviews with us. Your feedback is invaluable, and we appreciate you taking the time to let us know about your experiences. We take your comments seriously and will use them to continually improve our services. If there's anything specific you'd like us to address or if you have further details to share, please feel free to reach out.I hope to have the opportunity to welcome you again .Sincerely,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Laura Carp on Dec 19, 2023
Dear Charles,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located. Easy parking. Very close to places to eat and shop. The staff were very helpful, welcoming and polite. The breakfast was good and varied. Only drawback was the somewhat worn tired furnishings in the room. The mattress was not very comfortable.
Response from Laura Carp, Operation Manager on Nov 29, 2023
Dear Stephen,Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our centrally located property, convenient parking facilities, and proximity to dining and shopping options. It's wonderful to know that our staff's hospitality made a positive impression on you, and we're pleased that you enjoyed the varied breakfast offerings.Your comments regarding the room furnishings and mattress have been duly noted. We sincerely apologize for any inconvenience you experienced in this regard. We are committed to ensuring a comfortable and pleasant stay for all our guests, and your feedback will be valuable in helping us address and improve upon the areas you've highlighted.Please rest assured that we take your comments seriously, and we will be looking into ways to enhance the overall guest experience, including the condition of our furnishings and mattresses.We appreciate your patronage and hope to have the opportunity to welcome you back in the future, providing an even more enjoyable stay.Sincerely,

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were all great! I would stay there again!
Stayed 3 nights in Nov 2023
Response from Laura Carp, Operation Manager on Nov 26, 2023
Dear Sue,On behalf of the entire hotel team, I want to thank you for sharing about stay with us It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Timothy

Stayed 1 night in Nov 2023
Response from Laura Carp Operation Manager on Nov 22, 2023
Dear Timothy,Thank you for taking the time to share your feedback with us. Your opinion is important, and we appreciate your contribution to our ongoing efforts to enhance our services.If you have any additional details or specific insights you'd like to share with us, we would love to hear more about your experience. Your input helps us pinpoint areas for improvement and ensures that we continue to meet the expectations of our valued guests.Once again, thank you for choosing AC Hotel, and we look forward to hearing more from you.Sincerely,

10/10 Excellent

Paula

Traveled with group
Great hotel, friendly staff.
Stayed 1 night in Nov 2023
Response from Laura Carp on Nov 21, 2023
Dear Paula On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

6/10 Okay

Shirley

Liked: Cleanliness
Disliked: Staff & service
nice room and bar area breakfast was absolutly dire not worth £2.50 let alone £12.00 burnt scrambled eggs raw sausages all i ended up with was 2 slices of toast and 2 bits of bacon total rubbish
Stayed 1 night in Nov 2023
Response from Laura Carp on Nov 21, 2023
Dear Shirley,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Kind Regards, Laura Carp Operations Manager

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and welcoming when you walk through the doors.
Stayed 2 nights in Nov 2023
Response from Laura Carp, Operation Manager on Nov 15, 2023
Dear Gareth,We're delighted to hear that you found our hotel very clean and welcoming upon entering. Providing a warm and inviting atmosphere is something we strive for, and it's rewarding to know that it has made a positive impression on you.Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your experience. If there's anything specific you enjoyed during your visit or if there are areas where we can further enhance your experience, please feel free to let us know.We look forward to the opportunity of welcoming you back in the future and providing you with another enjoyable stay.Sincerely,

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place right in the centre of Brum!
Stayed 1 night in Nov 2023
Response from Laura Carp on Nov 12, 2023
Dear Joanne, Thank you so much for taking the time to share your feedback regarding your recent stay at the AC Hotel by Marriott. We are thrilled to hear that you had an enjoyable experience and that we were able to meet your expectations. Our team takes great pride in providing exceptional service and creating a memorable experience for our guests. We are happy to know that our efforts were noticed and appreciated. Thank you once again for choosing to stay with us and we hope to welcome you back to the AC Hotel by Marriott in the near future. Kind Regards, Laura Carp Operations Manager

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Laura Carp on Nov 12, 2023
Dear Jonathan, Thank you so much for taking the time to share your feedback regarding your recent stay at the AC Hotel by Marriott. We are thrilled to hear that you had an enjoyable experience and that we were able to meet your expectations. Our team takes great pride in providing exceptional service and creating a memorable experience for our guests. We are happy to know that our efforts were noticed and appreciated. Thank you once again for choosing to stay with us and we hope to welcome you back to the AC Hotel by Marriott in the near future. Kind Regards, Laura Carp Operations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, standards as you would expect for the price
Stayed 1 night in Nov 2023
Response from Laura Carp, Operation Manager on Nov 6, 2023
Dear David,Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you found our hotel to be lovely, and that our standards met your expectations for the price. Providing a comfortable and enjoyable experience for our guests is always our goal.If you have any specific feedback or suggestions on how we can further enhance your future visits, please feel free to share. We appreciate your input, and we look forward to welcoming you back in the future. Your satisfaction is important to us, and we're here to make your stays with us even more enjoyable.Sincerely,

10/10 Excellent

Dr J P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ashotel
Staff v friendly and helpful. Rooms very clean
Stayed 1 night in Oct 2023
Response from Laura Carp on Nov 1, 2023
Dear Ashotel,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

8/10 Good

P

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Laura Carp, Operation Manager on Oct 31, 2023
Dear P,Thank you for your feedback.If you would like to share with us more thought regarding your stay. please not hesitate contact with us .Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness
Shower leaked, room was not serviced in the two days, pillows too soft, uncomfortable bedding.
Stayed 2 nights in Oct 2023
Response from Laura Carp, Operation Manager on Oct 31, 2023
Dear Anonymous,I would like to apologies for the inconveniences you encountered during your recent stay at our hotel. Your feedback is incredibly important to us.We take your feedback seriously, and please rest assured that we are working to rectify these issues to prevent similar situations from happening in the future.Sincerely

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from Laura Carp, Operation Manager on Oct 31, 2023
Dear Julie,I would like to thank you for your recent review. We greatly appreciate your feedback, and we are thrilled that you chose to share your thoughts about your experience with us.Sincerely,

10/10 Excellent

Deji

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, beautiful tasteful rooms. A little loud from the clubs outside.
Stayed 1 night in Oct 2023
Response from Laura Carp , Operation Manager on Oct 28, 2023
Dear Deji,Thank you for your review!We're absolutely delighted to hear that you enjoyed your stay and found our rooms to be beautiful and tasteful. Your positive feedback is truly appreciated and serves as a source of motivation for our team to maintain and even improve our service.We also wanted to address the issue you mentioned about the noise from the clubs outside. We understand that a peaceful and relaxing environment is essential for our guests. We sincerely apologize for any inconvenience this may have caused you during your stay.Sincerely

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Laura Carp, Operation Manager on Oct 28, 2023
Dear James,Thank you for choosing AC Hotel Birmingham for your stay, and for sharing your positive experience. We look forward to the pleasure of serving you in the future.Sincerely

8/10 Good

Martyn

Stayed 2 nights in Oct 2023
Response from Laura Carp on Oct 21, 2023
Dear Martyn,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Kind Regards,Laura Carp

8/10 Good

Richard

Stayed 1 night in Oct 2023
Response from Kasia Kubiak, Front Office Manager on Oct 18, 2023
Dear Richard,Thank you for your feedback.If you would like to share with us more details, please not hesitate contact with us.Sincerely,

10/10 Excellent

Barbara and Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC Hotel is under rated. This is a four star property with four star service. Would recommend this hotel without hesitation
Stayed 2 nights in Oct 2023
Response from Kasia Kubiak, Front Office Manager on Oct 18, 2023
Dear Barbara,I hope this email finds you well. I wanted to take a moment to express our sincere gratitude for your recent stay at our Ac Hotel Birmingham. We greatly appreciate your feedback and the time you took to share your thoughts with us.It brings us immense joy to read that you enjoyed your stay with us. At Ac Hotel Birmingham, we strive to provide our guests with a memorable and delightful experience, and your positive review reaffirms that our efforts are paying off. Your satisfaction is our top priority, and we are thrilled to have met your expectations.Sincerely