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Reviews of Ramada by Wyndham Birmingham Solihull

4 out of 5
Ramada by Wyndham Birmingham Solihull
The Square, Solihull, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 236 out of 738 reviews" "
Rating 8 - Good. 316 out of 738 reviews" "
Rating 6 - Okay. 120 out of 738 reviews" "
Rating 4 - Poor. 36 out of 738 reviews" "
Rating 2 - Terrible. 30 out of 738 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jennie

Stayed 2 nights in Jul 2021

2/10 Terrible

Ms H E

Stayed 4 nights in Jul 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does not live up to the brand, would not return
- customer service lacking - no luggage trolley - no room allocated, waited up to 15 mins for check in - Room dusty, and bathroom had not been cleaned at all - dried urine on floor and toilet - key card not working - rooms a bit of a maze - townhouse room - could hear the neighbours - parking supposed to be free, but received a parking ticket which now having to challenge
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible Ramada and hotel.com
It was terrible. We had a horrible experience there. We planned to stay in 10 days quarantine (13-24June2021)and paid. They gave letters to many guests to leave the hotel without explanation on 17thJune2021 and now no refund from hotel.com after almost two weeks. Two days before the date they told us to leave, one stuff was very rude, she came to our room and tried to ask us leave the hotel immediately. I was helpless and my little kids were so scared. She said they were not the quarantine hotel and we had to leave. I explained we are from the amber list not red list and we confirmed with NHS we could stay there. At last she left , but afraid to be kicked out for two days long, we stay till only on 17th June 2021 and arranged new place to stay by ourselves with no compensation and no refund. As the hotel showed us receipt that they refunded to hotel.com, I don’t know why I didn’t hear any news from hotel.com. I suggest you to stay in Ramada if you want to be a homeless.
Stayed 11 nights in Jun 2021

8/10 Good

colin

Stayed 5 nights in Jun 2021

8/10 Good

Gail

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

4/10 Poor

Allan

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointed!
Lovely location just across from the church and just off the High Street in Solihull but the hotel has seen better days. No food being served as the restaurant and bars were all closed and the hotel looked really old and tired. The corridor carpets looked dirty and the doors and paintwork were in a poor state. On the plus side the upgraded double room as pretty nice.
Stayed 1 night in Jun 2021

4/10 Poor

Helen

Disliked: Staff & service, property conditions & facilities
Rather disappointing
Our stay was a disappointing when on the first morning we returned 2 hour later and my partner slipped on the bathroom floor as it was still wet after showering. Thankfully he was unhurt. On the second morning a good while after shower where we had no hot water there was an excessive amount of water which had not drained away. As we left the hotel at 10am we reported this to reception pointing out that this was a health and safety risk and that my partner had slipped the previous day and asked that it was addressed. The reply was thanks for letting us know I will get it seen to. On returning to the hotel at 9.30pm there was no change to the floor in the bathroom so I reported again. Staff who attended the room it was due to not having a maintenance team at the weekend to which we replied you don’t need a maintenance team to mop a floor. On replying to this comment the staff apologised. Luckily nobody had any injury on this occasion.
Stayed 3 nights in Jun 2021

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ramada Solihull
Very nice room. Bar area and corridors need some modernisation
Stayed 1 night in Jun 2021

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel, great duplex room
Hotel had only just reopened from lockdown. Centrally located to town centre, free parking when staying at the hotel. We had a Duplex room which was great for the family, nice stay
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Ben

Business traveler
Liked: Cleanliness, staff & service, room comfort
door handle feel off on the bathroom door.
Stayed 1 night in Mar 2020
Response from Anita on Mar 17, 2020
Thank you for your feedback we will ensure this is resolved. Kind Regards

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Anita on Mar 17, 2020
Thank you for your review. We hope to welcome you back very soon. Kind Regards

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Anita on Mar 17, 2020
We are pleased you enjoyed your stay and hope to welcome you back very soon. Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff efficient, room very calming & excellent dining having a bar menu as well as a traditional restaurant and Indian. Great all round stay.
Stayed 1 night in Mar 2020
Response from Anita on Mar 13, 2020
Thank you for your review. We are pleased you enjoyed your stay and hope to welcome you back very soon. Kind Regards

6/10 Okay

Kristi

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2020
Response from Anita on Mar 13, 2020
Thank you for your review! We hope to welcome you back very soon. Kind Regards

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2020
Response from Anita on Mar 13, 2020
Thanks for a great review! We hope to welcome you back very soon. Kind Regards

10/10 Excellent

Prisca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Mar 2020
Response from Anita on Mar 13, 2020
We love it when our guests have a great stay! We hope to welcome you back very soon. Kind Regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and meal but NO BREAKFAST !!!!
Very nice hotel, room was lovely and indian meal was excellent. The only down side was we had paid for bed and breakfast and had to leave at 6.45. They would not do any kind of breakfast for us. My partner went into the breakfast room at 6.45 and there was nothing laid out. Wasn't very happy about this as we had a full day at Crufts on an empty stomach!!!!
Stayed 1 night in Mar 2020
Response from Anita on Mar 11, 2020
Thank you for your review, whilst breakfast does start at 7am all cereals etc are out by 630 and this should have been available! We also have 24hr continental breakfast available on the request cards in the room.

2/10 Terrible

Cheryl

Traveled with family
Stayed 1 night in Mar 2020
Response from Anita on Mar 11, 2020
We are sorry you did not enjoy your stay and will do our best to make improvements. Kind Regards

8/10 Good

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come again
Good size room with comfortable beds. Hotel was quiet even tho we overlooked the car park. Some issues with the electrics because one bedside light didn't work so couldn't read in bed. We reported it but it wasn't fixed during our stay. The kettle lid was broken so wouldn't open. It was replaced but the new one wasn't consistent, sometimes turned itself off before it boiled. However the staff were friendly and the food was very good
Stayed 4 nights in Mar 2020
Response from Anita on Mar 11, 2020
Thank you for your feedback, we have taken note and will do our very best to make improvements where possible. Kind Regards

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crufts weekend
What a lovely place. The staff were outstanding, food was great and had a fantastic choice. The room was lovely. We really enjoyed it and will definitely book again. Highly recommend
Stayed 2 nights in Mar 2020
Response from Anita on Mar 11, 2020
Thank you for a great recommendation. We are pleased you enjoyed your stay and hope to welcome you back very soon. Kind Regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crufts
Really lovely hotel / good food for dinner / excellent service booking taxi for crufts this morning. Great being able to park car for free
Stayed 1 night in Mar 2020
Response from Anita on Mar 11, 2020
Thank you for a great review. We hope to welcome you back next year! Kind Regards

10/10 Excellent

janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Anita on Mar 11, 2020
Thank you for a great review. We hope to welcome you back very soon. Kind Regards

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Anita on Mar 17, 2020
Thank you for your review. We hope to welcome you back very soon. Kind Regards

10/10 Excellent

jayne, swansea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently situated near town centre. Restaurant on premises, although we never tried it, looked popular. Good service at breakfast.
Stayed 1 night in Feb 2020
Response from Anita on Mar 5, 2020
Thank you for your review. We are pleased you enjoyed your stayt and hope to welcome you back very soon. Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Anita on Mar 2, 2020
Thank you for a great review. We are pleased you enjoyed your stay and hope to welcome you back very soon. Kind Regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value overall. Good location but could do with more signs internally as it’s like a rabbit warren! :)
Stayed 1 night in Feb 2020
Response from Anita on Feb 24, 2020
Thank you for your review, we are constantly making improvements and will take your comments into consideration. Kind Regards

10/10 Excellent

Mary

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Around the bath cpuld of done with new ceilent and the shelves was very dusty
Stayed 2 nights in Feb 2020
Response from Anita on Feb 24, 2020
Your comments will be forwarded to our housekeeping team for immediate improvement. Kind Regards

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay recommended
Good location, less than 15 mins. to NEC/airport, 5 mins from M42, clean room, friendly staff and nice breakfast.
Stayed 1 night in Feb 2020
Response from Anita on Feb 24, 2020
Thank you for your recommendation! We hope to welcome you back very soon. Kind Regards

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Not what you see
The actual bedroom is not the ones shown on the website photos.
Stayed 3 nights in Jan 2020
Response from Anita on Feb 24, 2020
We do have many different types of bedroom, so can only show a mall number, this can also be different on third party websites! However if an allocated room is not suitable please just ask reception and we will do our best to offer an alternative room. Kind Regards

8/10 Good

Diane

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020
Response from Anita on Feb 24, 2020
Thank you for your review. We hope to welcome you back very soon. Kind Regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent check-in Fabulous room Disappointed with breakfast. I was down for breakfast at approx 8.30am on Sunday morning. It was not fresh and parts of it were cold
Stayed 1 night in Jan 2020
Response from Anita on Feb 24, 2020
Thank you for your reviuew, this will be forwarded to our chefs to ensure improvements are made. Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
I had a lovely stay over. Staff extremely friendly, room very cosy
Stayed 1 night in Jan 2020
Response from Anita on Feb 24, 2020
We are pleased you enjoyed your stay and hope to welcome you back very soon. Kind Regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has an adjoining function suite so we were disturbed by revelers returning to their rooms between 0030 and 0130. This punctuated an otherwise restful nights sleep. The hotel has good, free parking and easy access to the HIgh Street with a mix of bars and restaurants. It is a brisk ten minute walk to the railway station which has excellent links into the City Centre.
Stayed 2 nights in Jan 2020
Response from Anita on Feb 24, 2020
Thank you for your review, we do try to ensure noisy guests are monitored and will do our very best to make improvements. Kind Regards

2/10 Terrible

Verified traveler

Stayed 2 nights in Jan 2020
Response from Anita on Jan 27, 2020
We are sorry you did not enjoy your stay, in order to make improvements we would need more details, please contact us directly and we will be happy to investigate! Kind Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
location was very handy for shops & restaurants. free parking was a bonus
Stayed 1 night in Jan 2020
Response from Anita on Jan 27, 2020
Our location is the very best and we are pleased you agree! Thanks for your review, we hope to welcome you back very soon. Kind Regards

8/10 Good

Mary

Stayed 1 night in Jan 2020

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good all round. Great value.
Stayed 4 nights in Jan 2020
Response from Anita on Jan 27, 2020
We are pleased you enjoyed your stay and hope to welcome you back very soon. Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Friendly staff, comfy beds and right location to NEC
Stayed 1 night in Jan 2020
Response from Anita on Jan 27, 2020
We are pleased you enjoyed your stay and hope to welcome you back very soon. Kind Regards

4/10 Poor

Jim

Stayed 2 nights in Jan 2020

6/10 Okay

D

Business traveler
Liked: Staff & service
Disliked: Room comfort
Ramada by Wyndham Birmingham Solihull Review
Staff were very pleasant and helpful. Decor is quite tired. Did not sleep to well due to hard bed and also very noisy guests banging on doors and shouting through the night in corridor and rooms nearby. Bar and attached restaurant was very good.Breakfast was a bit hit and miss.
Stayed 2 nights in Jan 2020
Response from Anita on Jan 27, 2020
Thank you for your valuable feedback we will ensure any possible improvements are made. Kind Regards

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room decoration needs updating. Some carpet stains, a tile loose in the bath, rust on the base of the shower inclosure, small towel holder loose (and removed rather than repaired). Not major things, but distracted from an otherwise nice stay.
Stayed 11 nights in Dec 2019
Response from Anita on Jan 9, 2020
Thank you for you comments these will be forwarded to ensure any possible improvements are made. Kind Regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Reception were exceptionally friendly. We did not eat at the hotel so unable to comment on food or bar. The room was adequate. The coffee/tea supplies were limited maybe as it was New Years Eve and it had not been re-stocked correctly. Down side was the bed which was very uncomfortable and you could feel the springs otherwise stay was pleasant enough.
Stayed 1 night in Dec 2019
Response from Anita on Jan 6, 2020
Thank you for your review, your comments will be forwarded to the relevant manager to ensure any possible improvements are made. Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Anita on Jan 6, 2020
Thank you for a great review. We hope to welcome you back very soon. Kind Regards

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Anita on Jan 6, 2020
We are pleased you enjoyed your stay and hope to welcome you back very soon. Kind Regards