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Reviews of The PostBox by BridgeStreet

4 out of 5
The PostBox by BridgeStreet
Birmingham, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 57 reviews" "
Rating 8 - Good. 17 out of 57 reviews" "
Rating 6 - Okay. 4 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, room comfort
Always a great stay
I’ve stayed here a few times now. It’s always a pleasure. Check in is fast, efficient and easy and they really do only take payment on arrival if opting for that option. So many places don’t making budgeting or bank rolling business trips difficult. Staff are always friendly and helpful, letting me check in early (when possible) at no extra cost. Location is great. Close to train station and shopping centres and there’s a Tesco express near by for essentials.
Stayed 4 nights in Nov 2020
Response from Claire on Nov 30, 2020
Thank you Rachel for your great review, we look forward to welcoming you back soon Kind Regards Claire

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
one of the worst customer service experience, high cost of parking is killing our urge to stay there again..
Stayed 2 nights in Nov 2020
Response from Claire on Nov 24, 2020
Thank you for reviewing your stay, I'm so sorry you felt you experienced poor customer service , I would like to talk with you to get your full feedback as normally this area is one of our strongest scored and the reason why guests return to us.

8/10 Good

Rachel

Liked: Cleanliness, room comfort
Ideal location for business or pleasure
We received a very warm from the team at the post box, really helpful and friendly. The apartment was clean, comfortable and spacious. It was ideally located with a 5-10 min walk max before you were at the bull ring. Great stay and would stay again
Stayed 1 night in Nov 2020
Response from Claire on Nov 12, 2020
Thank you Rachel for taking the time to review your recent stay with us, we look forward to welcoming you back in the future Kind Regards Claire

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2020
Response from Claire on Nov 12, 2020
Thank you for scoring your recent stay with us, we look forward to welcoming you back in the future

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2020
Response from Claire on Oct 23, 2020
Thanks Gary for the excellent scoring Look forward to welcoming you back

10/10 Excellent

Vee, West Midlands

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Lovely place to stay, was very quiet and location was ideal. Secured car park was a bonus. Would definitely ask for more tea bags and milk as we have a 2-night stay. Staff were super friendly on Reception and very helpful! The apartment itself was modern, clean and spacious enough. I had a great weekend there! Would only say more teabags haha and perhaps more modern tv settings so can have Netflix etc!
Stayed 2 nights in Sep 2020
Response from Claire on Sep 25, 2020
Thank You for your great review and full marks 5/5 Next time we will ensure you have extra tea bags for your arrival to keep you going throughout your stay We look forward to welcoming you back soon

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Great location within walking distance of train and bus transport network, shops, cafes and restaurants.
Stayed 2 nights in Aug 2020
Response from Claire on Aug 13, 2020
Thank you Graham, glad you enjoyed your stay with us Kind Regards Claire

8/10 Good

David

Business traveler
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2020
Response from Reception on Jul 28, 2020
Thank you for your feedback

10/10 Excellent

Kim

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from Reception on Jul 22, 2020
Thank you very much for your feedback

10/10 Excellent

Kirk

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from Reception on Jul 16, 2020
Thank you very much for your feedback

8/10 Good

Verified traveler

Liked: Cleanliness
Apartment great, very comfortable and clean. Prior information about car parking would have been helpful but they were very flexible with check in and check out which was really good. All the kitchen knives were extremely blunt and not very good at all so this could do with updating as nice to be able to cook in.
Stayed 2 nights in Jul 2020
Response from Reception on Jul 16, 2020
Thank you

10/10 Excellent

Hardip

Business traveler
Liked: Cleanliness, room comfort
Cozy apartment
Great apartment, very cozy, good location, customer service was excellent, will stay here again, highly recommend
Stayed 3 nights in Jun 2020
Response from Claire on Jul 6, 2020
Thank you Hardip for the great scoring of 10/10 We look forward to welcoming you back soon

10/10 Excellent

Angus

Business traveler
Liked: Cleanliness, room comfort
Very comfortable stay in Birmingham
Really friendly welcome, super clean and presentable flat and very comfortable too. With the underground parking and costs of the stay it was great value indeed
Stayed 3 nights in Jun 2020
Response from Reception on Jul 9, 2020
Thank you for your feedback .

8/10 Good

AdamJ, London

Business traveler
Liked: Cleanliness, amenities
The staff here were extremely warm and welcoming. The accommodation is comfortable and clean with all basic needs catered for. Very convenient for Birmingham centre and only a short walk from New Street station. I would certainly use again.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bit nosie but in a good location very friendly staff
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the 2bef apartment which was incredibly spacious and comfortable. Finding the entrance and booking in was confusing.
Stayed 2 nights in Nov 2019

10/10 Excellent

Victoria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pad
Lovely place, I was only there for 1 night, so didn’t get full use of the apartment. I wish I could have stayed longer.
Stayed 1 night in Oct 2019
Response from Mo on Oct 21, 2019
Thank you for your great feedback. Kind regards

10/10 Excellent

SUNJIAWEI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

Kudzanai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Amazing stay, felt like I was home away from home. Claire made check in easy and she was so lovely and also the guy who showed me to the apartment. So central as well. Few minutes walk into the city. Would definitely recommend.
Stayed 3 nights in Apr 2019

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing, and stayed over an hour late to let me in and show me around the apartment. Lovely clean, spacious apartment, very quiet, in a very central location.
Stayed 2 nights in Apr 2019

2/10 Terrible

Mohammed

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible place to stay.
The whole experience was disappointing The apartment looked nothing like the pictures in the website. Instead of the beautiful oak furniture in the website they had cheap and nasty MFC cupboards and glass and chrome dining table. The kitchen looked like it had seen better days. Carpets were well worn. Bathroom was very basic. Wall pictures were pathetic and nothing like those shown on the website. It was dark and dingy. My wife woke up with rashes from bed bugs. I would strongly discourage anyone to stay there.
Stayed 1 night in Feb 2019
Response from Claire on Mar 3, 2019
Good Afternoon Mohammed Thank you for taking the time to complete your feedback and i'm sorry we did not meet your expectations, I'm disappointed you did not report your dissatisfaction either by the 24 hr help line, our manned reception or on departure with myself, following our call I can confirm checks have been carried out and no evidence of bed bugs have been found. Please do not hesitate to contact me Kind Regards Claire - General Manager

6/10 Okay

Robert

Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized apartment in a great location. Staff very helpful.
Stayed 2 nights in Nov 2018

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birmingham’s best
Great well equipped apartment in the city centre, nice toiletries and plenty tea coffee Very clean and comfortable, stayed Saturday night and was surprisingly quiet. Would recommend and will return. Staff very friendly and helpful
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was in an ideal location with a tesco close by, parking facilities, bull ring 14 mins walk away with lots of other restaurants etc close by
Stayed 2 nights in Oct 2018

6/10 Okay

Philip

Location good apartment clean and tidy
the apartment was fine .There was only one set of towels for a three day stay (ie useing the same towel eah day ) .Also on the steps outside there were a number of Homeless people hanging around
Stayed 3 nights in Sep 2018

10/10 Excellent

lauren, middlesbrough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Excellenct central location, clean and tidy, much better than expected and a brilliant price
Stayed 2 nights in Apr 2018

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good rooms and great location

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment that's like home from home
Great location, used the apartment for a night at O2 and the following day shopping. Facilities were excellent and would stay here again.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
High spec apartments next to the Cube and Mail Box, highly recommended
Stayed 2 nights in Feb 2018

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place right in the heart of Birmingham
Amazing check in with Claire who was extremely helpful. Huge apartment with everything you needed from toiletries, towels, washing up liquid, to tea, coffee, milk and biscuits left out for us.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly, a+ equipped apparments
Our stay was brief but well worth the it. We always struggle to find some where that is child friendly. We have 3 children and this fitted the bill perfectly. We had two separate bedrooms and bathrooms. A fully equipped kitchen let us enjoy our evening meal and breakfast in relative comfort. We woke up all relaxed and ready for our adventures at Thomas land
Stayed 1 night in Feb 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Claire on Feb 16, 2018
Thank you John for the full score 5/5 Hope we can welcome you back soon Kind Regards Claire & The Postbox Team

8/10 Good

alasdair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Very clean,comfortable apartment in a central location. Easy to find.
Stayed 2 nights in Jan 2018
Response from Claire on Feb 16, 2018
Thank you for your great feedback, I hope we can welcome you back soon Kind Regards Claire

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really comfortable apartment - well furnished and stocked in the kitchen and bathroom. Right next to the mailbox for shops and restuarants.
Stayed 2 nights in Dec 2017

4/10 Poor

Amare

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not ideal for a peaceful nights sleep
I got the worst room in the entire hotel. Funny enough I was told to keep the noise down BEFORE I even got the room, yet when I was trying to sleep on a Saturday night I was always awakened by the non stop traffic from the elevator, people coming in and out of the door, the hallway traffic and with the non-soundproofed windows I heard every conversation outside. Just awful.
Stayed 3 nights in Dec 2017

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great apartment in a great location!
Stayed 2 nights in Jul 2017

10/10 Excellent

Helen, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good city centre location.
Good sized 2 bedroom apartment. Clean,tidy and modern. Staff very welcoming and helpful. Ideal location for our family of 5 with rail links, shopping and plenty of places to eat and drink just around the corner.
Stayed 4 nights in May 2017

8/10 Good

Marie, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
This is a very roomy Apt. Hotel
Last minutes decision to stay in Birmingham, we gave this Apt Hotel a shot. It was little tricky to get to the reception at first ( you have to go through the parkade) but the stuff were very friendly and helpful. Rooms consist of huge living kitchen combined area with French door, bathroom was little strangely remodelled but big enough. and bed room with window and good size closet. Like I mentioned this is a Apt.Hotel so there is no cleaning or changing linens for one week. There is washing machine,nice fridge, cooking necessities and so on. Only thing I didn't like was the sectional sofa. It was stained and didm't look clean. And for me being only 5 feet tall, bathroom mirror was too high I couldn't use it. Location was excellent. Walking distance to the station,City centre and so on.

6/10 Okay

mature couple, Manchester

Liked: Cleanliness, staff & service
Disliked: Room comfort
great location, helpful staff
We were upgraded to a posh apartment in the Postbox. It was stunning..... but the apartment was too hot yet only had luke warm water. It seemed to have all of the frills such as remote controlled mood lighting but none of the basics such as a socket near a mirror in order to use a hairdryer and hair straighteners. We had a poor sleep the first night as we had to open a window to cool the apartment and, in return, suffered the noise from the nightlife below followed by drunken arguments at 4am. We contacted reception the following morning and were given an extension cable (which sorted the hairdryer/mirror problem) and were promised that the heating/hot water problem would be resolved while we were out during the day. We returned that evening to find that we still had a problem with a hot apartment with no hot water. We contacted Mohammed on our return and at 10pm we packed up and moved to another apartment which was much quieter which served our needs perfectly and, more importantly, had hot water for baths and showers. It turned out that the super duper apartment had a faulty boiler which had a blockage so the boiler was hot while the water was cold.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
Lovely comfortable spacious apartment.

8/10 Good

Janette

Liked: Staff & service, property conditions & facilities
Centrally located
Welcoming staff, first time in an apartment, nice to have kitchen, small double bed, unfortunately stained carpet, otherwise ok.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay
Great location and spacious apartment. Excellent value. Could walk everywhere and only metres away from Mailbox and great restaurants. Would happily recommend

10/10 Excellent

Barj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Becky, Dudley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel/apartment near mailbox and nightlife!
Staff were welcoming and friendly! Excellent night out and comfy room!