Ratings based on 73 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Steel City Jazz Festival

Posted Jun 10, 2014
Pros: Location
Cons: Walk to Linn Park (Festival) was still pretty far, they should have provided shuttle services...
Location: Uptown District will be really nice once it is completely developed...
Nice experience, new hotel, location next to new Uptown District...Nice restaurants right across the street...
5 out of 5
Recommended
for Everyone
by A verified traveler

NIce place

Posted Apr 28, 2014
Well located, new facilty with friendly staff and a very good restaurant. Highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

GREAT PLACE

Posted Apr 24, 2014
WE LOVED EVERYTHING ABOUT THIS PLACE. DEFINITELY PLAN ON COMING BACK.
5 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located hotel with excellent facilities

Posted Mar 30, 2014
Pros: Service, location, and facilities
Location: There are a number of restaurant choices and attractions nearby.
The service was excellent from the front desk staff to the valet staff. The room was comfortable and the spa shower was a nice surprise. The public spaces (hotel bar, pool) were also excellent.
3 out of 5
Recommended
for Everyone
by Dolores from Alabama

Five star amenities/Two star Customer Comm.

Posted Mar 30, 2014
Pros: Cleanliness, the room was so comfortable and beautifully decorated. Props to the ladies and gents who take care of the rooms!
Cons: Communication: staff needs to be on the same page regarding parking and communicating from room to service.
Location: UAB, Alabama Sports Hall of Fame,
This is a beautiful, immaculately kept hotel. I was in awe up until I tried to communicate with staff regarding parking and to report a leaking ice machine. Valet and front desk staff gave conflicting information regarding where I could park and costs.The huge phone in my room had several buttons labeled for various connections, concierge for example but none were working. When I walked down to front desk to tell him about the leaking ice machine he said the buttons didn't work and I should have pressed 0 and asked for whomever I wished to speak with.
2 out of 5
by A verified traveler

Paying for internet, water and valet, seriously!!

Posted Mar 23, 2014
Paying for internet and water and valet, seriously!!! And no breakfast! I would have ratcheted paid more and had it included. Than be nickeled and dimed to death. I won't be back. Waited almost 30 minutes to get my car from valet. Only three cars I a 30 minutes span.
4 out of 5
Recommended
for Everyone
by A verified traveler

Mini Vacation

Posted Mar 11, 2014
Pros: Staff was freindly..
Enjoyed the stay nice and clean hotel, vallet parking was pricey.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and location close to the marathon

Posted Feb 21, 2014
The staff was very friendly and always ready to help with any information. We would stay there again.
4 out of 5
Recommended
for Everyone
by Ryan from Jasper, Al

Nice place... Nice staff at Hotel.

Posted Feb 17, 2014
Hotel was very cool. Staff was extremely helpful. The room was nice.Very disappointed in the Todd English Restaurant staff in the Hotel. Not bad attitudes.. No attitude. Just didn't care at all. Will go back to Hotel...Done with Restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice with a lot of new businesses going in

Posted Jan 28, 2014
Pros: clean and well kept
Cons: Parking; self service parking was a ways away. That or cheapen the price of valet. Birmingham is not New York!
Location: A lot of construction with new places to dine and shop... will be very nice.
Very well kept hotel with very nice accommodations. Service was very good and people were very professional.